O2 Outage in Southampton, England

This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

The reasoning @O2 gives that the internet sucks at my home is "the network gets busy sometimes". How tf is that an excuse???

Anyone else having data issues with @o2? My signal keeps dropping out randomly, 4G connectivity says it’s at full but majority of my apps take ages to load / or get stuck buffering

@O2 I've been trying to cancel my phone insurance but keep going round in circles on your website- help a brother out please 🙏

@O2 my phone service has been restricted but I’m unable to call yourselfs to make a payment... can anyone help?

@O2 I’m having an issue paying a phone bill and my phones been cut off ( no service unless using WiFi ) is there a number I can contact to talk to somebody vs talking to an automated machine about it?

@O2 @kevp1910 Same nonsense response I'm getting from @easyJet, Kev. On hold for two hours and nobody answering calls. It seems the bigger the company, the worse their customer service is.

@O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for loyalty definitely not customer service...🙄

@O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for customer service...🙄

@O2 why is my signal always so bad at home..I live in a city. Time to change network I think.

Internet is messing me around. Not sure if its wifi @virginmedia or phone company @O2. It can take up to 3 days to get any notifications HELP PLEASE.

Trying to cancel a contract with @O2 for a 96 year old totally deaf disabled lady ..... virtually impossible. Took store staff 2 hours !!! (well done them). what a total nightmare and unnecessary worry and expense 😡

@O2 I have been into my local branch who have looked into this and was told ‘it does seem a bit much... you just need to pay’. Very unhelpful customer service im afraid to say

@O2 No. Simply couldn’t beat the deal I got with vodaphone and iPhone 11. Shame as I never had a problem with an upgrade before but the upgrade was more expensive than a new contract.

@O2 Yes please! I would love to update my Samsung, and I have been an O2 customer for years! Good luck everyone!

@O2 Just been to store to upgrade 2 phones. Given price £10 a month each dearer than competitor. Not willing to match. How to lose a customer of 26 years in one easy lesson. Not good business. Even my insurers will negotiate to keep the good business of an easy customer.

Given that virgin mobile use @EE's network and tesco use @O2's, it's not really fair to compare them to the other 4 for coverage #Watchdog @BBCWatchdog

absolutely SHOCKING service from @O2 during my time working in Southampton. Intermittent calls, terrible 4G.. all for a ‘service’ I’m paying EXTORTIONATE amounts for! I need my phone for work purposes and haven’t been able to use it!.. 😡

@SarahLudford @O2 Would be good to get a 2G signal in many parts of the country just to be able to make a call and send and receive SMS.

@o2 appalling customer service. Trying to help my aged mother at a stressful time and you refused to assist. #poorCustomerservice #nohelp #mobileproviderwhodoesnotcare #nevereverusethem

@tezvalli @O2 O2 said already looking into concerns about their service as they’ve had loads of complaints about them!

@tezvalli @O2 Glad I listened to you. Porting not even booked for today and wouldn’t have gone through unless I phoned. Raised complaint as won’t port until tomorrow now! Also complained about these useless ignorant b******s on Twitter.

@O2 It isn’t a network issue my contract has been set up incorrectly and my phone number is dialling as invalid when anyone calls, now been without signal or data for 4 days.

@O2 - my new phone has arrived with minor damage. I’ve tried getting help via live chat in the app (who told me to ring 202), on the phone (where I was on hold without success for over an hour), and can’t request a callback until 21 December. Can you help?

@O2 I have also DM'd you. On hold to *someone* at O2 but doubt it's right department, as your CS department actually hangs up after spouting crap about going onto the myO2 website. Pleaase can someone respond? I don't want to be paying for something that I cannot use yet!

@O2 it's been almost a week and you still haven't transferred my number to my new sim... I've tried calling, messaging and using your awful automated chat system and can't get anyone to look into this. Can you help please.

@O2 hi - wow finally! I cannot seem to get through to any customer services at all. I ordered a new pay monthly sim on the 29th of November. The order is showing as 'complete' on my O2 however we have not gotten the delivery at all. I do not want to be charged for this!

@O2 I need to return a phone that I ordered, but no longer need, and it's still sealed in the box. I've tried to call customer services over the last 24 hours and can't get hold of anyone to start the process. Can you help?

@O2 We have now been without phone signal for 10 days now due to storm Arwen. As business customers for over 14 years we are shocked that o2 has not contacted anyone to say what is being done about this. Surely o2 customers would be due compensation as unable to use phones.

This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇