O2

O2 Outage in Southampton, England

Problems detected at O2

Users are reporting problems related to: phone, internet and total blackout.

The latest reports from users having issues in Southampton come from postal codes SO14, SO18, SO16, SO40, SO15, SO30, SO31 and SO17.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

O2 problems in the last 24 hours in Southampton, England

The following chart shows the number of reports that we have received about O2 over the past 24 hours from users in Southampton and near by areas. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

O2 Outage Chart in Southampton, England 12/08/2021 05:35

December 08: Problems at O2

O2 is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Phone 60.29% Phone
  • Internet 20.66% Internet
  • Total Blackout 10.17% Total Blackout
  • E-mail 4.67% E-mail
  • Wi-fi 3.14% Wi-fi
  • TV 1.07% TV

O2 Outage Map Near Southampton, England

The most recent outage reports and issues originated from Winchester, Southampton, Fareham, Gosport, Sway and Eastleigh.

United KingdomWinchester Phone
United KingdomSouthampton Internet
United KingdomSouthampton Internet
United KingdomSouthampton Internet
United KingdomSouthampton Phone
United KingdomWinchester Phone

O2 in Southampton, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

O2 Issues Reports Near Southampton, England

Latest outage, problems and issue reports in Southampton and nearby locations:
  • drtommac Tom Scott (@drtommac) reported from Winchester, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • Futuresailorr_ Dom (@Futuresailorr_) reported from Winchester, England

    The reasoning @O2 gives that the internet sucks at my home is "the network gets busy sometimes". How tf is that an excuse???

  • MrMatthewHolton Matthew Holton (@MrMatthewHolton) reported from New Milton, England

    Anyone else having data issues with @o2? My signal keeps dropping out randomly, 4G connectivity says it’s at full but majority of my apps take ages to load / or get stuck buffering

  • conor_oneill94 Conor O'Neill (@conor_oneill94) reported from Southampton, England

    @O2 I've been trying to cancel my phone insurance but keep going round in circles on your website- help a brother out please 🙏

  • Dive_With_Matt Matt Holton (@Dive_With_Matt) reported from New Milton, England

    @O2 my phone service has been restricted but I’m unable to call yourselfs to make a payment... can anyone help?

  • Dive_With_Matt Matt Holton (@Dive_With_Matt) reported from New Milton, England

    @O2 I’m having an issue paying a phone bill and my phones been cut off ( no service unless using WiFi ) is there a number I can contact to talk to somebody vs talking to an automated machine about it?

  • DavidPalman Detainment Dave (@DavidPalman) reported from Southampton, England

    @O2 @kevp1910 Same nonsense response I'm getting from @easyJet, Kev. On hold for two hours and nobody answering calls. It seems the bigger the company, the worse their customer service is.

  • ANeonRainbow Lee 🐈🤷‍♂️👀 (@ANeonRainbow) reported from Southampton, England

    @O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for loyalty definitely not customer service...🙄

  • ANeonRainbow Lee 🐈🤷‍♂️👀 (@ANeonRainbow) reported from Southampton, England

    @O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for customer service...🙄

  • Up_And_Over1986 ChrisStonehill (@Up_And_Over1986) reported from Winchester, England

    @O2 why is my signal always so bad at home..I live in a city. Time to change network I think.

  • diamonddivabird sarah gilbert (@diamonddivabird) reported from Southampton, England

    Internet is messing me around. Not sure if its wifi @virginmedia or phone company @O2. It can take up to 3 days to get any notifications HELP PLEASE.

  • nikkibrown63 Nikki Brown (@nikkibrown63) reported from Romsey, England

    Trying to cancel a contract with @O2 for a 96 year old totally deaf disabled lady ..... virtually impossible. Took store staff 2 hours !!! (well done them). what a total nightmare and unnecessary worry and expense 😡

  • CharlieOake Charlotte Oake (@CharlieOake) reported from Fareham, England

    @O2 I have been into my local branch who have looked into this and was told ‘it does seem a bit much... you just need to pay’. Very unhelpful customer service im afraid to say

  • nikkibrown63 Nikki Brown (@nikkibrown63) reported from Romsey, England

    @O2 No. Simply couldn’t beat the deal I got with vodaphone and iPhone 11. Shame as I never had a problem with an upgrade before but the upgrade was more expensive than a new contract.

  • XMoonfall 🌌Xantha Moonfall🌌 (@XMoonfall) reported from Southampton, England

    @O2 Yes please! I would love to update my Samsung, and I have been an O2 customer for years! Good luck everyone!

  • petekitching Pete K. 🇬🇧 🇪🇺 🇩🇪 (@petekitching) reported from Fareham, England

    @O2 Just been to store to upgrade 2 phones. Given price £10 a month each dearer than competitor. Not willing to match. How to lose a customer of 26 years in one easy lesson. Not good business. Even my insurers will negotiate to keep the good business of an easy customer.

  • rahim94 Rahim™ 🇲🇦🇬🇧 (@rahim94) reported from Southampton, England

    Given that virgin mobile use @EE's network and tesco use @O2's, it's not really fair to compare them to the other 4 for coverage #Watchdog @BBCWatchdog

  • MatthewCaputo_ Matthew Caputo (@MatthewCaputo_) reported from Southampton, England

    absolutely SHOCKING service from @O2 during my time working in Southampton. Intermittent calls, terrible 4G.. all for a ‘service’ I’m paying EXTORTIONATE amounts for! I need my phone for work purposes and haven’t been able to use it!.. 😡

  • ejwwest James West (@ejwwest) reported from Eastleigh, England

    @SarahLudford @O2 Would be good to get a 2G signal in many parts of the country just to be able to make a call and send and receive SMS.

  • madonadventure Euan McGrath (@madonadventure) reported from Locks Heath, England

    @o2 appalling customer service. Trying to help my aged mother at a stressful time and you refused to assist. #poorCustomerservice #nohelp #mobileproviderwhodoesnotcare #nevereverusethem

O2 Issues Reports

Latest outage, problems and issue reports in social media:
  • immycha Immy Cha (@immycha) reported

    @tezvalli @O2 O2 said already looking into concerns about their service as they’ve had loads of complaints about them!

  • immycha Immy Cha (@immycha) reported

    @tezvalli @O2 Glad I listened to you. Porting not even booked for today and wouldn’t have gone through unless I phoned. Raised complaint as won’t port until tomorrow now! Also complained about these useless ignorant b******s on Twitter.

  • __b3th__ Beth (@__b3th__) reported

    @O2 It isn’t a network issue my contract has been set up incorrectly and my phone number is dialling as invalid when anyone calls, now been without signal or data for 4 days.

  • matt_hastings Matt Hastings (@matt_hastings) reported

    @O2 - my new phone has arrived with minor damage. I’ve tried getting help via live chat in the app (who told me to ring 202), on the phone (where I was on hold without success for over an hour), and can’t request a callback until 21 December. Can you help?

  • KaterinaDelice Katerina Delicious (she/her) (@KaterinaDelice) reported

    @O2 I have also DM'd you. On hold to *someone* at O2 but doubt it's right department, as your CS department actually hangs up after spouting crap about going onto the myO2 website. Pleaase can someone respond? I don't want to be paying for something that I cannot use yet!

  • MatthewEllinge5 Matthew Ellinger (@MatthewEllinge5) reported

    @O2 it's been almost a week and you still haven't transferred my number to my new sim... I've tried calling, messaging and using your awful automated chat system and can't get anyone to look into this. Can you help please.

  • KaterinaDelice Katerina Delicious (she/her) (@KaterinaDelice) reported

    @O2 hi - wow finally! I cannot seem to get through to any customer services at all. I ordered a new pay monthly sim on the 29th of November. The order is showing as 'complete' on my O2 however we have not gotten the delivery at all. I do not want to be charged for this!

  • simonkingmedia Simon King (@simonkingmedia) reported

    @O2 I need to return a phone that I ordered, but no longer need, and it's still sealed in the box. I've tried to call customer services over the last 24 hours and can't get hold of anyone to start the process. Can you help?

  • coilly1983 Marie-Anne Brown (@coilly1983) reported

    @O2 We have now been without phone signal for 10 days now due to storm Arwen. As business customers for over 14 years we are shocked that o2 has not contacted anyone to say what is being done about this. Surely o2 customers would be due compensation as unable to use phones.

  • BrownHoneyLiz BrownHoneyLiz (@BrownHoneyLiz) reported

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇