O2 Outage in Southampton, England

Anyone else having data issues with @o2? My signal keeps dropping out randomly, 4G connectivity says it’s at full but majority of my apps take ages to load / or get stuck buffering

@O2 I've been trying to cancel my phone insurance but keep going round in circles on your website- help a brother out please 🙏

@O2 my phone service has been restricted but I’m unable to call yourselfs to make a payment... can anyone help?

@O2 I’m having an issue paying a phone bill and my phones been cut off ( no service unless using WiFi ) is there a number I can contact to talk to somebody vs talking to an automated machine about it?

@O2 @kevp1910 Same nonsense response I'm getting from @easyJet, Kev. On hold for two hours and nobody answering calls. It seems the bigger the company, the worse their customer service is.

@O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for loyalty definitely not customer service...🙄

@O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for customer service...🙄

@O2 why is my signal always so bad at home..I live in a city. Time to change network I think.

Internet is messing me around. Not sure if its wifi @virginmedia or phone company @O2. It can take up to 3 days to get any notifications HELP PLEASE.

Trying to cancel a contract with @O2 for a 96 year old totally deaf disabled lady ..... virtually impossible. Took store staff 2 hours !!! (well done them). what a total nightmare and unnecessary worry and expense 😡

@O2 I have been into my local branch who have looked into this and was told ‘it does seem a bit much... you just need to pay’. Very unhelpful customer service im afraid to say

@O2 No. Simply couldn’t beat the deal I got with vodaphone and iPhone 11. Shame as I never had a problem with an upgrade before but the upgrade was more expensive than a new contract.

@O2 Yes please! I would love to update my Samsung, and I have been an O2 customer for years! Good luck everyone!

@O2 Just been to store to upgrade 2 phones. Given price £10 a month each dearer than competitor. Not willing to match. How to lose a customer of 26 years in one easy lesson. Not good business. Even my insurers will negotiate to keep the good business of an easy customer.

Given that virgin mobile use @EE's network and tesco use @O2's, it's not really fair to compare them to the other 4 for coverage #Watchdog @BBCWatchdog

absolutely SHOCKING service from @O2 during my time working in Southampton. Intermittent calls, terrible 4G.. all for a ‘service’ I’m paying EXTORTIONATE amounts for! I need my phone for work purposes and haven’t been able to use it!.. 😡

@SarahLudford @O2 Would be good to get a 2G signal in many parts of the country just to be able to make a call and send and receive SMS.

@o2 appalling customer service. Trying to help my aged mother at a stressful time and you refused to assist. #poorCustomerservice #nohelp #mobileproviderwhodoesnotcare #nevereverusethem

Really feeling neglected by @O2. Shame to see their customer service drop to such poor levels - no responses to legitimate questions, no explanations for technical issues - disappointing at best

@O2 your customer service operator just hung up on me and wasn’t being very helpful ......Where’s the phone I ordered Wednesday for Thursday collection ,still not available for me to collect 😡🤬

@O2 disgusted by your service and the way you’ve treat my 86 year old mother with Dementia - thanks for nothing. Appalled

@O2 Hey, im still having this issue so ive dm'd you

@O2 I'm a new customer trying to port my number over from EE but your online form to submit a PAC code has not been working for days. Can you help please?

Oh come on @O2 get a grip data service in East Coast Suffolk Nr337qy is absolutely abismal. Even @Vodafone is crap.

@O2 I've called up, was on the phone for 50 mins. I was advised to just stay put and wait till the signal issues improve. This issue has been ongoing since I took the contract out in Feb.

@O2 absolutely disgusting still waiting day 24 for a refund of faulty goods .., started to chase 6pm Sunday still waiting as to the whereabouts of this 'cheque in the post' @o2 rubbish service the ways of communicating and finding info is seconds in this day not bloody weeks 😡

@O2 I’ve been on about my signal issues since Oct 2020 again feb 2021 And still nothing resolved 😡 it’s actually got worse now, missing calls can’t make calls and calls dropping! Can’t wait till my contract ends! And yes I’ve tried everything you’ve advised!

@O2 What is going on with your service recently? No service last week at Bickington, Devon. No service this week at Longleat, Wiltshire. Never used to have this problem before you merged with @virginmedia

@O2 I’d hang on but O2 Twitter was saying “this year” in 2017 so the info you get from the company isn’t very reliable. Thanks anyway 👍

@O2 why do you still have so little 5g around. I'm glad I didn't pay extra for 5g but frustrating my husband has the same 5g phone on a different network and has 5g. Not even in Chester which is a pretty big city.