O2 Outage Report in Southampton, England
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The latest reports from users having issues in Southampton come from postal codes SO15 and SO14.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Southampton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Southampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (26%)
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Total Blackout (12%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Southampton, England
The most recent O2 outage reports came from the following cities: Southampton, Eastleigh and New Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
||
| Southampton |
Phone | |
| Eastleigh |
Phone | |
| Southampton |
Phone | |
| Southampton |
TV | |
| New Milton |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Southampton, England
Latest outage, problems and issue reports in Southampton and nearby locations:
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Charlotte Oake
(@CharlieOake) reported
from
Fareham, England
@O2 I have been into my local branch who have looked into this and was told ‘it does seem a bit much... you just need to pay’. Very unhelpful customer service im afraid to say
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Matt Holton
(@Dive_With_Matt) reported
from
New Milton, England
@O2 I’m having an issue paying a phone bill and my phones been cut off ( no service unless using WiFi ) is there a number I can contact to talk to somebody vs talking to an automated machine about it?
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Nikki Brown
(@nikkibrown63) reported
from
Romsey, England
@O2 No. Simply couldn’t beat the deal I got with vodaphone and iPhone 11. Shame as I never had a problem with an upgrade before but the upgrade was more expensive than a new contract.
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Pete K. 🇬🇧 🇪🇺 🇩🇪
(@petekitching) reported
from
Fareham, England
@O2 Just been to store to upgrade 2 phones. Given price £10 a month each dearer than competitor. Not willing to match. How to lose a customer of 26 years in one easy lesson. Not good business. Even my insurers will negotiate to keep the good business of an easy customer.
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Tom Nichol-Rawlings
(@Tom_NRawlings) reported
from
Locks Heath, England
@O2 I’m getting concerned by the repetitive response on the question of esim & Apple Watch 4 support, I asked before I upgraded and was led to believe this would be in place first half of 2019, we r now approaching 3 months in & nothing’s changed (1)
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Rahim™ 🇲🇦🇬🇧
(@rahim94) reported
from
Southampton, England
Given that virgin mobile use @EE's network and tesco use @O2's, it's not really fair to compare them to the other 4 for coverage #Watchdog @BBCWatchdog
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Matthew Caputo
(@MatthewCaputo_) reported
from
Southampton, England
absolutely SHOCKING service from @O2 during my time working in Southampton. Intermittent calls, terrible 4G.. all for a ‘service’ I’m paying EXTORTIONATE amounts for! I need my phone for work purposes and haven’t been able to use it!.. 😡
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Detainment Dave
(@DavidPalman) reported
from
Southampton, England
@O2 @kevp1910 Same nonsense response I'm getting from @easyJet, Kev. On hold for two hours and nobody answering calls. It seems the bigger the company, the worse their customer service is.
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Matt Holton
(@Dive_With_Matt) reported
from
New Milton, England
@O2 my phone service has been restricted but I’m unable to call yourselfs to make a payment... can anyone help?
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Nikki Brown
(@nikkibrown63) reported
from
Romsey, England
Trying to cancel a contract with @O2 for a 96 year old totally deaf disabled lady ..... virtually impossible. Took store staff 2 hours !!! (well done them). what a total nightmare and unnecessary worry and expense 😡
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🌌Xantha Moonfall🌌
(@XMoonfall) reported
from
Southampton, England
@O2 Yes please! I would love to update my Samsung, and I have been an O2 customer for years! Good luck everyone!
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Euan McGrath
(@madonadventure) reported
from
Locks Heath, England
@o2 appalling customer service. Trying to help my aged mother at a stressful time and you refused to assist. #poorCustomerservice #nohelp #mobileproviderwhodoesnotcare #nevereverusethem
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Tom Nichol-Rawlings
(@Tom_NRawlings) reported
from
Locks Heath, England
Really feeling neglected by @O2. Shame to see their customer service drop to such poor levels - no responses to legitimate questions, no explanations for technical issues - disappointing at best
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ChrisStonehill
(@Up_And_Over1986) reported
from
Winchester, England
@O2 why is my signal always so bad at home..I live in a city. Time to change network I think.
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AdamLynkPhotography
(@lynkphotography) reported
from
Hordle, England
@O2 Told if cancel and payoff contracts to change name. Won't be offered same deal on new contracts as they are new deals. Been with o2 for years. Don't want anything extra just want to change name from wife to husband. Awful
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Lee 🐈🤷♂️👀
(@ANeonRainbow) reported
from
Southampton, England
@O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for customer service...🙄
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James West
(@ejwwest) reported
from
Eastleigh, England
@SarahLudford @O2 Would be good to get a 2G signal in many parts of the country just to be able to make a call and send and receive SMS.
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Lee 🐈🤷♂️👀
(@ANeonRainbow) reported
from
Southampton, England
@O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for loyalty definitely not customer service...🙄
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sarah gilbert
(@diamonddivabird) reported
from
Southampton, England
Internet is messing me around. Not sure if its wifi @virginmedia or phone company @O2. It can take up to 3 days to get any notifications HELP PLEASE.
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Tony Lewry
(@TonyLewry1) reported
from
Locks Heath, England
@O2 your customer service operator just hung up on me and wasn’t being very helpful ......Where’s the phone I ordered Wednesday for Thursday collection ,still not available for me to collect 😡🤬
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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David Waddell ✝️⛵🚴♂️🏃♂️🥃
(@David_Waddell) reported
@O2 Ok, I'm disappointed you haven't acknowledge by wider point. You still have an issue with some codes not scanning and some codes appearing to have been used previously. It's embarrassing to be told (twice now) that a code I've used for the first time has already been used.
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the friendly flamingo
(@matttheflamingo) reported
Hi @O2. One of your salespeople convinced me to change my contract the other day. Since then my voicemail has stopped working and I’ve been getting alerts constantly through the day. Please can you fix it?
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katerina
(@MiNombreAqui) reported
@O2 Hey, I'd like to change my direct debit date so that my phone bill is paid on the first of each month, not in the middle. Please can you help with that? Thanks!
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Chris Stirling
(@chrisstirling13) reported
@O2 And... We are back to no service, seriously the amount of money you charge, it's ridiculous that 2 months later this is still an issue!
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Stuart McCullagh
(@stumccullagh) reported
from
Leicestershire, England
@O2 trying to set up the app keeps saying password not working then the resets not working , cust svcs saying I need to wait until July for my first bill in meantime I’m losing my weekly benefits
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Kerry Whitton
(@kerryw83) reported
@O2 your customer service has disabled my sim (in the process of getting a new one) meaning I am without network coverage. Yesterday my hot water tank leaked and I had no phone to sort. You service agents keep telling me to wait for the new sim…. Appallingly poor responses! Help
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Gordé 🦩
(@ReissOmari) reported
@TheBlueMalladus @O2 Makes no sense, to be honest, if I look at the coverage map, where I was says it only gets 4G, but it’s in the boarder of 5G, so it must be picking up BARLEY 5G signal from a mast far aware. So dumb
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melissa young
(@Melissaminogue4) reported
@O2 thanks you I was suppose to have o2 travel that the man help me to put on been charge £197 next month bill fuming 😡
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veteran_on_a_mission
(@MissionVeteran) reported
@O2 shockingly bad switch process from @virginmedia no access to my02 2 different views from customer services both wrong now 5 weeks post switch still ‘account not activated’ does anyone know their stuff?? Lost perks too!!!!
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David Waddell ✝️⛵🚴♂️🏃♂️🥃
(@David_Waddell) reported
@O2 I've had quite a few problems using the Greggs codes. Never had problems at Nero. Either the code doesn't scan or I'm told it's the wrong code when it clearly isn't (and I'm not going to get into an argument over it. I've also had, twice, "this code has already been used."