O2 outages and service status in Southampton, England

Problems in the last 24 hours in Southampton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Southampton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southampton, England

The most recent O2 outage reports came from the following cities: Eastleigh, and Southampton.

City	Problem Type	Report Time
Eastleigh	Internet	2 days ago
Southampton	Phone	2 months ago
Southampton	Phone	3 months ago
Cowes	Phone	4 months ago
Winchester	Phone	4 months ago
Cowes	Total Blackout	5 months ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Southampton, England

Latest outage, problems and issue reports in Southampton and nearby locations:

• 
  Rahim™ 🇲🇦🇬🇧 (@rahim94) reported 56 seconds ago from Southampton, England

  Given that virgin mobile use @EE's network and tesco use @O2's, it's not really fair to compare them to the other 4 for coverage #Watchdog @BBCWatchdog

• 
  Tony Lewry (@TonyLewry1) reported 2 minutes ago from Locks Heath, England

  @O2 your customer service operator just hung up on me and wasn’t being very helpful ......Where’s the phone I ordered Wednesday for Thursday collection ,still not available for me to collect 😡🤬

• 
  Mike Cheeseman (@mikecheeseman72) reported 5 minutes ago from Locks Heath, England

  @O2 admitted mis-selling and then not actioning cancellation to my elderly Mother. Since raising a complaint on multiple occasions, over several weeks, I am yet to receive a response #ripoffBritain

• 
  Charlotte Oake (@CharlieOake) reported 5 minutes ago from Fareham, England

  @O2 I have been into my local branch who have looked into this and was told ‘it does seem a bit much... you just need to pay’. Very unhelpful customer service im afraid to say

• 
  Matthew Caputo (@MatthewCaputo_) reported 7 minutes ago from Southampton, England

  absolutely SHOCKING service from @O2 during my time working in Southampton. Intermittent calls, terrible 4G.. all for a ‘service’ I’m paying EXTORTIONATE amounts for! I need my phone for work purposes and haven’t been able to use it!.. 😡

• 
  Peter 🇺🇦 (@rushworth_peter) reported 22 minutes ago from Wallington, England

  @O2 @darklilly1604 App used to work. Now you have to validate you login with virgin which I assume many people have done, it work once, then you trying opening it again and you have to go through the validation process all over again. The worst process ever. Ditch the app. At least Priority works

• 
  Tom Scott (@drtommac) reported 24 minutes ago from Winchester, England

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  Matt Holton (@Dive_With_Matt) reported 26 minutes ago from New Milton, England

  @O2 I’m having an issue paying a phone bill and my phones been cut off ( no service unless using WiFi ) is there a number I can contact to talk to somebody vs talking to an automated machine about it?

• 
  Conor O'Neill (@conor_oneill94) reported 30 minutes ago from Southampton, England

  @O2 I've been trying to cancel my phone insurance but keep going round in circles on your website- help a brother out please 🙏

• 
  Matthew Holton (@MrMatthewHolton) reported 34 minutes ago from New Milton, England

  Anyone else having data issues with @o2? My signal keeps dropping out randomly, 4G connectivity says it’s at full but majority of my apps take ages to load / or get stuck buffering

• 
  Tom Nichol-Rawlings (@Tom_NRawlings) reported 35 minutes ago from Locks Heath, England

  Really feeling neglected by @O2. Shame to see their customer service drop to such poor levels - no responses to legitimate questions, no explanations for technical issues - disappointing at best

• 
  Matt Holton (@Dive_With_Matt) reported 36 minutes ago from New Milton, England

  @O2 my phone service has been restricted but I’m unable to call yourselfs to make a payment... can anyone help?

• 
  Lee 🐈🤷‍♂️👀 (@ANeonRainbow) reported 48 minutes ago from Southampton, England

  @O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for customer service...🙄

• 
  Euan McGrath (@madonadventure) reported 52 minutes ago from Locks Heath, England

  @o2 appalling customer service. Trying to help my aged mother at a stressful time and you refused to assist. #poorCustomerservice #nohelp #mobileproviderwhodoesnotcare #nevereverusethem

• 
  ChrisStonehill (@Up_And_Over1986) reported 53 minutes ago from Winchester, England

  @O2 why is my signal always so bad at home..I live in a city. Time to change network I think.

• 
  Jim Day (@JimDay22857614) reported 55 minutes ago from Sway, England

  @tescomobile & @O2 I understand the weather has been full on this week but I've had no signal since Wednesday. According to the website "...a nearby phone mast isn’t working... engineers are likely to be on the case already..." could you confirm that they are?! Or is it my phone?

• 
  KatKat (@dreamkatchme) reported 56 minutes ago from Gosport, England

  @O2 How? The app has literally been down since 8 this morning so how? It was working for me until then and kicked me@out. I’ve been trying to get back in ever since and now the tickets are all over the resale sites at a ridiculous price. Disgraceful.

• 
  Pete K. 🇬🇧 🇪🇺 🇩🇪 (@petekitching) reported 57 minutes ago from Fareham, England

  @O2 Just been to store to upgrade 2 phones. Given price £10 a month each dearer than competitor. Not willing to match. How to lose a customer of 26 years in one easy lesson. Not good business. Even my insurers will negotiate to keep the good business of an easy customer.

• 
  AdamLynkPhotography (@lynkphotography) reported 60 minutes ago from Hordle, England

  @O2 Told if cancel and payoff contracts to change name. Won't be offered same deal on new contracts as they are new deals. Been with o2 for years. Don't want anything extra just want to change name from wife to husband. Awful

• 
  Tom Nichol-Rawlings (@Tom_NRawlings) reported 60 minutes ago from Locks Heath, England

  @O2 I’m getting concerned by the repetitive response on the question of esim & Apple Watch 4 support, I asked before I upgraded and was led to believe this would be in place first half of 2019, we r now approaching 3 months in & nothing’s changed (1)

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lewis Buxton (@LewisBuxton) reported 5 minutes ago

  @O2 hey O2. I am away on holiday and my iPhone is now saying I have no SIM. Can you help? Is it possible to convert my physical SIM to an eSIM please? Thanks!

• 
  Stu (@StuWri01) reported 6 minutes ago

  @O2 how can I access my final bill if nothing in the app is available or when signed into the web account no bills available? Already spent 55 mins on the phone to customer resolution this morning.

• 
  Willlyep (@willyepp) reported 10 minutes ago

  @O2 how are your systems so fundamentally broken? Cannot login on the app, cannot login through the website (tried incognito mode also). Been happening for months and months - surely you must be aware of this problem? How is it taking so long to be fixed!!

• 
  Nick Beddows (@NickBeddows1) reported 12 minutes ago

  Shout out to Nada in @O2 Brighton. Super customer service

• 
  Paul Curry (@Paulc2nd) reported 13 minutes ago

  @willyepp @O2 I am experiencing the same issues

• 
  Lauren (@Halbutt) reported 14 minutes ago

  @O2 Also trying to change my surname and your website won't let me upload my marriage certificate, even though it's in jpg. My local store in Romford wouldn't help at all.

• 
  Craigo (@craigo171981) reported 16 minutes ago

  @O2 @friesneverdies If this is case o2 .. why is an employee of yours calling me.. then hanging up? Literally just now.. back to the drawing board with your customer service team!!

• 
  Wing Tsang (@wtsang_) reported 19 minutes ago

  @willyepp @O2 I’m having the same issue and o2 asked where the app and my phone was “up to date” 😢

• 
  🎗️Turnbull and Proud 🍉💚🏳️‍🌈🏳️‍⚧️ (@Dgooch66) reported 20 minutes ago

  Still more AI drivel from @o2 instead of actual customer service, I will not deal with AI to sort out a problem of your making, advertise goods how your prepared to sell them don't try and flimflam customers or you'll end up losing them like you have in our case.

• 
  Benn Sanderson (@Benn_Sanderson) reported 21 minutes ago

  @O2 is there any way to boost my home mobile signal? It can drop in and out quite quickly