O2 Outage in Southampton, England

@O2 I’m having an issue paying a phone bill and my phones been cut off ( no service unless using WiFi ) is there a number I can contact to talk to somebody vs talking to an automated machine about it?

@O2 @kevp1910 Same nonsense response I'm getting from @easyJet, Kev. On hold for two hours and nobody answering calls. It seems the bigger the company, the worse their customer service is.

@O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for loyalty definitely not customer service...🙄

@O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for customer service...🙄

@O2 why is my signal always so bad at home..I live in a city. Time to change network I think.

Internet is messing me around. Not sure if its wifi @virginmedia or phone company @O2. It can take up to 3 days to get any notifications HELP PLEASE.

Trying to cancel a contract with @O2 for a 96 year old totally deaf disabled lady ..... virtually impossible. Took store staff 2 hours !!! (well done them). what a total nightmare and unnecessary worry and expense 😡

@O2 I have been into my local branch who have looked into this and was told ‘it does seem a bit much... you just need to pay’. Very unhelpful customer service im afraid to say

@O2 No. Simply couldn’t beat the deal I got with vodaphone and iPhone 11. Shame as I never had a problem with an upgrade before but the upgrade was more expensive than a new contract.

@O2 Yes please! I would love to update my Samsung, and I have been an O2 customer for years! Good luck everyone!

@O2 Just been to store to upgrade 2 phones. Given price £10 a month each dearer than competitor. Not willing to match. How to lose a customer of 26 years in one easy lesson. Not good business. Even my insurers will negotiate to keep the good business of an easy customer.

Given that virgin mobile use @EE's network and tesco use @O2's, it's not really fair to compare them to the other 4 for coverage #Watchdog @BBCWatchdog

absolutely SHOCKING service from @O2 during my time working in Southampton. Intermittent calls, terrible 4G.. all for a ‘service’ I’m paying EXTORTIONATE amounts for! I need my phone for work purposes and haven’t been able to use it!.. 😡

@SarahLudford @O2 Would be good to get a 2G signal in many parts of the country just to be able to make a call and send and receive SMS.

@o2 appalling customer service. Trying to help my aged mother at a stressful time and you refused to assist. #poorCustomerservice #nohelp #mobileproviderwhodoesnotcare #nevereverusethem

Really feeling neglected by @O2. Shame to see their customer service drop to such poor levels - no responses to legitimate questions, no explanations for technical issues - disappointing at best

@O2 your customer service operator just hung up on me and wasn’t being very helpful ......Where’s the phone I ordered Wednesday for Thursday collection ,still not available for me to collect 😡🤬

@O2 Told if cancel and payoff contracts to change name. Won't be offered same deal on new contracts as they are new deals. Been with o2 for years. Don't want anything extra just want to change name from wife to husband. Awful

@O2 I’m getting concerned by the repetitive response on the question of esim & Apple Watch 4 support, I asked before I upgraded and was led to believe this would be in place first half of 2019, we r now approaching 3 months in & nothing’s changed (1)

@O2 I would like to cancel it contract. No one has replied to my DMs

@BONJOURimpaige Im literally having the same problems 😭 @O2 sort it out please x

@O2 Customer services team didnt confirm this this morning, but have since been in touch. Thanks for confirming also.

@O2 have requested several call backs from a manager yet I'm still waiting. Can't be be through to one when I ring as has to be requested. Someone needs to call me back ASAP. Customer service is seriously lacking.

@O2 Yes, i pressed it and it took me to disney + and it said i needed to cancel my current subscription so i did, but the free 6 months never went on

@O2 Can you apply suggested promotions to my account even though I’ve already bought the two SE phones and ordered the Apple watches? Otherwise I'll have to cancel both contracts and am running out of time, Thanks

@O2 your customer service is appalling and I will be leaving when my contract is up. Phoned to ask why you charge almost £40 more for the Apple Watch series 6 and if you could do any deals however he was not interested. You have just lost a sale and I will be going elsewhere 👍🏻

@O2 I also got 6 months free you gave to customers but it never worked???

@lonefu_kingwolf Vodafone eh? Nice because they have MMS, I use of but they don't have MMS ffs, @O2 when will I get MMS support?

@O2 I recived 96 Premium text messages from 84222 premium text on Friday. These were sent Fraudulently. You are now charging me £80 for these and your customer services team think this is acceptable! How can you justify charging me, to pay for fraudulent use of your service?