O2

O2 Outage Report in Costessey, Norfolk, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Costessey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Costessey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Costessey, Norfolk, England 07/01/2025 07:25

July 01: Problems at O2

O2 is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (51%)

    Phone (51%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Costessey, Norfolk, England

The most recent O2 outage reports came from the following cities: Norwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich Phone
United KingdomNorwich E-mail
United KingdomNorwich Phone
United KingdomNorwich Total Blackout
United KingdomNorwich Phone
United KingdomNorwich Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Costessey, England

Latest outage, problems and issue reports in Costessey and nearby locations:

  • 1985ACarpenter Adam Carpenter (@1985ACarpenter) reported from Hellesdon, England

    Hey @O2 your signal in and around the whole of Norfolk for the past 3 months has been piss poor…. Spend some of your millions and make it fit for purpose please! Fed up now!

  • nick_murrell Nick Murrell (@nick_murrell) reported from Thorpe St. Andrew, England

    20 minutes in a call queue to be cut off again, your customer service is as bad as your phone signal @O2 #o2

  • davegriffin1233 David Griffin (@davegriffin1233) reported from Norwich, England

    @jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem

  • dan_v_fat Dan Church (@dan_v_fat) reported from Norwich, England

    @O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2

  • nchnthman nchnthman (@nchnthman) reported from Norwich, England

    @O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?

  • chris_greenf Chris Greenfield (@chris_greenf) reported from Wymondham, England

    @EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!

  • frankopazo1 Francisco Opazo (@frankopazo1) reported from Blofield, England

    Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)

  • Kjvincent1979 Kevin the carrot (@Kjvincent1979) reported from Costessey, England

    @O2 4g network speed of 0.5 mbps so virtually non existent

  • LouSmi2 Louise Smith (@LouSmi2) reported from Taverham, England

    So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help

  • LancePaters1 𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣 (@LancePaters1) reported from Brundall, England

    @O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.

  • Killi87 Liam Killington (@Killi87) reported from Scottow, England

    @SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....

  • MsEmilyAnarchy Miss Emily Anarchy (@MsEmilyAnarchy) reported from Norwich, England

    @O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.

  • MatthewCaputo_ Matthew Caputo (@MatthewCaputo_) reported from Norwich, England

    @O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.

  • MatthewCaputo_ Matthew Caputo (@MatthewCaputo_) reported from Norwich, England

    @Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2

  • raybagslfc Daniel Rayner (@raybagslfc) reported from Spixworth, England

    @O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Ldot_7 real deal ian beale (@Ldot_7) reported

    @rw_83 @O2 West Yorkshire - same problem. 02 stinking the place out! Unacceptable !

  • elviobr89 Elvio Bettencourt Rodrigues (@elviobr89) reported

    @O2 This has been going on for a long time. It’s lack of infrastructure improvement, not a specific technical fault. Your coverage is bad in most areas

  • elviobr89 Elvio Bettencourt Rodrigues (@elviobr89) reported

    @O2 Maybe it’s about time that you improve your phone signal in the UK! It’s pretty bad!

  • SA14KEN CunningGeorge (@SA14KEN) reported

    @O2 @rw_83 Having same issues - major outage. No signal available from newcastle to Peterborough

  • Pauljonesbeer Paul Jones (@Pauljonesbeer) reported

    @O2 You would be quick enough to act if I didn’t pay the bill though. There was nothing on your website or on here about the issues why hid it and waste peoples time

  • 1stDefenceLeeds 1stDefenceLeeds (@1stDefenceLeeds) reported

    @O2 @crazy_nicnac Same issue

  • Pauljonesbeer Paul Jones (@Pauljonesbeer) reported

    @O2 When will it be fixed will you refunding us for the the lack of service.

  • LittleMissBake LittleMissBakes (@LittleMissBake) reported

    @O2 goodness me, I know the drill of switching my phone off and on and network reset, why ask me to do these things when I know like many others on here that you’re having issues. Just admit it and fix it please. #o2down

  • vaib83 Vaibhav Shintre (@vaib83) reported

    @O2 there seems to be issue with 5g network in HP109UP. No signals.. can you please investigate? Thnx

  • DaveGauld David Gauld (@DaveGauld) reported

    @O2 one of my contract devices won't call out and when I call it, it says this number has not been recognised... All bills have been paid. Why has it been cut off? If your network doesn't improve soon, we will be looking elsewhere.