O2 outages and service status in Costessey, England

Problems in the last 24 hours in Costessey, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Costessey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Costessey, England

The most recent O2 outage reports came from the following cities: Norwich.

City	Problem Type	Report Time
Norwich	Phone	2 days ago
Norwich	Total Blackout	2 months ago
Norwich	Phone	5 months ago
Norwich	Phone	5 months ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Costessey, England

Latest outage, problems and issue reports in Costessey and nearby locations:

• 
  Nick Murrell (@nick_murrell) reported 2 minutes ago from Thorpe St. Andrew, England

  20 minutes in a call queue to be cut off again, your customer service is as bad as your phone signal @O2 #o2

• 
  nchnthman (@nchnthman) reported 7 minutes ago from Norwich, England

  @O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?

• 
  Matthew Caputo (@MatthewCaputo_) reported 15 minutes ago from Norwich, England

  @Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2

• 
  Francisco Opazo (@frankopazo1) reported 16 minutes ago from Blofield, England

  Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)

• 
  Louise Smith (@LouSmi2) reported 17 minutes ago from Taverham, England

  So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help

• 
  Dan Church (@dan_v_fat) reported 22 minutes ago from Norwich, England

  @O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2

• 
  𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣 (@LancePaters1) reported 24 minutes ago from Brundall, England

  @O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.

• 
  Matthew Caputo (@MatthewCaputo_) reported 24 minutes ago from Norwich, England

  @O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.

• 
  Liam Killington (@Killi87) reported 28 minutes ago from Scottow, England

  @SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....

• 
  Kevin the carrot (@Kjvincent1979) reported 31 minutes ago from Costessey, England

  @O2 4g network speed of 0.5 mbps so virtually non existent

• 
  Daniel Rayner (@raybagslfc) reported 36 minutes ago from Spixworth, England

  @O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)

• 
  Chris Greenfield (@chris_greenf) reported 51 minutes ago from Wymondham, England

  @EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!

• 
  Adam Carpenter (@1985ACarpenter) reported 52 minutes ago from Hellesdon, England

  Hey @O2 your signal in and around the whole of Norfolk for the past 3 months has been piss poor…. Spend some of your millions and make it fit for purpose please! Fed up now!

• 
  Miss Emily Anarchy (@MsEmilyAnarchy) reported 53 minutes ago from Norwich, England

  @O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.

• 
  David Griffin (@davegriffin1233) reported 59 minutes ago from Norwich, England

  @jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝕁𝕠𝕣𝕕𝕪 (@garynetchells) reported 3 minutes ago

  @O2 You’re joking…right?! It’s not a handset issue - it’s a rubbish network and infrastructure issue!!

• 
  Minnie (@xxxxminniex) reported 4 minutes ago

  @Christo44671940 @O2 Thank you, O2 did they put a £5 cap on but it still continued to charge lots over this. Not sure how or why but it’s bad because they told her it was her sending picture messages off the WiFi and didn’t tell her it’s a scam. They even have an link to check premium numbers on the bill so I’m almost positive the call handlers knew it wasn’t my mum doing this herself and it says received texts and not ones she had sent!

• 
  Al (@RealAJG7) reported 6 minutes ago

  Having to buy a ticket cause @O2 ******* awful service means you can’t get into your train app in the middle of a major city in the uk, utterly useless *****

• 
  beijinggail (@sargeant_gail) reported 6 minutes ago

  @O2 Well you’ve taken 8 hrs to respond to this - absolutely appalling customer service!!!

• 
  Jon Thompson (@JohnnyFocal) reported 9 minutes ago

  Let’s tell the tale of @O2 “Ultimate” package, supposedly its ultimate offer. I took O2 up on it and received precisely zero mobile data. I asked them to fix the problem. They assured me they would investigate and sort it out. What happened next? They cut my phone off completely. I have gone from having no mobile data to having no service at all. What on earth is O2 doing? This is not an “Ultimate” service. It is an ultimate shambles. Sort it out, O2.

• 
  Daniel Soho 🦋 (@donliveson) reported 11 minutes ago

  @Apple stupid prices for new iPhones. £760 + and a crazy 3 year contract, @O2 Ifs over never going back into phone contract. Never

• 
  richard gibbs (@GibbsRichgibbs1) reported 14 minutes ago

  @O2 I’ve been trying to cancel a pay as u go contract my son had for over a year now still paying £25 a month for a phone he hasn’t got not getting anywhere fast keep getting pushed from pillar to post how hard can it be to terminate a contract 😡😡

• 
  KoRnSteven (@kornsteven) reported 14 minutes ago

  @O2 can I just say your agent I have dealt with on live chat was terrible tried to give me a deal (30gb for fold 8 at 71.99) when unlimited was 66.99 then told me I can’t switch up until 23rd (more than 11 months) I then checked out on your website with what I wanted, terrible

• 
  Pridgers (@pridgway65) reported 15 minutes ago

  @kokeshimum @O2 Because we live in a country filled with ******* that have read somewhere the 5G mast will hurt them, but they did not see the report that said it was fine because they didn’t get a signal, we have the tech, just don’t use it.

• 
  Matt Glossop 🦉💙 (@Jinja_Owl) reported 16 minutes ago

  @O2 do you actually have any humans working for you. Trying to query a bill amount and going round in circles. Help???