O2 Outage Report in Pontnewydd, Torfaen County Borough, Wales
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Pontnewydd, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Pontnewydd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (57%)
-
Internet (22%)
-
Total Blackout (15%)
-
Wi-fi (4%)
-
E-mail (2%)
-
TV (1%)
Live Outage Map Near Pontnewydd, Torfaen County Borough, Wales
The most recent O2 outage reports came from the following cities: Cardiff and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Caerphilly |
||
| Cardiff |
Wi-fi | |
| Newport |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Pontnewydd, Wales
Latest outage, problems and issue reports in Pontnewydd and nearby locations:
-
Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/4) Not a week after I was horrifically abused by an @o2 #CustomerServices agent, and even after I settled the payment issue (ongoing problems with #O2 automated systems since last Aug/Sep) that very day, I have today received three consecutive threatening/#legal letters...
-
Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
30 mins on hold to @O2 customer services, spoke to an agent who has now put me on hold to speak to transfer me to #CustomerServices...so God knows who the hell I got through to 🙄😡 #FirstWorldProblems
-
Eugene O’Carroll
(@bigjeans68) reported
from
Langstone, Wales
Shocking signal today on o2 postcode NP18 1NF @O2 @mrsclart
-
Sarah
(@sarlpar) reported
from
Henllys, Wales
@O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖
-
Divya
(@divyaparikh_) reported
from
Cardiff, Wales
@O2 Thanks for all the help @O2! Just got a call saying matter has been resolved.
-
Sarah
(@sarlpar) reported
from
Henllys, Wales
@O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating
-
Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(2/4) ...from @o2 dated TWO DAYS after the issue was, I was told, cleared up. A call to #O2 #AccessForYou this afternoon shows the issue is cleared up and the letters are auto-generated because payments can take up to 48hrs to register with O2...
-
Simon 💉💉💉🐉
(@uncriticalsimon) reported
from
Newport, Wales
@jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)
-
Stuart Maclean
(@stuomac88) reported
from
Abertillery, Wales
@O2 supposed to have had a bill credit applied to my account due to mast issues. Can you check this for me as still not showing on my o2?
-
Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@O2 hello! I forgot to put my UNiDAYS on when purchasing my new phone contract and I’m struggling to add it on after, is it possible you could help me with that please? :-(
-
Dani 💋
(@92danielleyoung) reported
from
Alway, Wales
What’s up with @O2 gone down before anyone can even get Peter Kay tickets 🤬🤬🤬🤬
-
Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(4/4) ...as being the fault of an automated system, without any recompense or any attempt to suggest that they can improve, is horrifying. I feel almost constantly threatened, intimidated, and abused by @O2 due to an issue that they caused, and they are making no attempt to fix.
-
Adam Smith #BlackLivesMatter
(@Taxiboi3583) reported
from
Beechwood, Wales
@O2 Totally ignored my actual question, do I get a rebate on my bill if I experience technical issues?
-
Dave South
(@davesouthphoto) reported
from
Cardiff, Wales
If I had a £1 for eveytime @O2 text me about my local mast being down. I wouldn't have to pay for my contract anymore. Wearing thin now guys.... 🙄
-
Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
If it wasn't for all the free benefits I got with @O2 Priority, I'd ditch them. Their #CustomerService is abysmal. It's like being in some weird kind of abusive relationship: "we'll treat you like **** but give you lots of free stuff so you'll want to stay with us" 🙄😡
-
Super Blue Eye Dog
(@BigDogWrestler) reported
from
Cardiff, Wales
How can @O2 sponsor the World's most popular concert venue as in @TheO2 but can't give me a decent signal for 50% of my day?
-
🌈 Champ
(@BigDogWrestler) reported
from
Cwmbran Central, Wales
@O2 why is my signal often very poor and I mean often and very very poor?
-
Sam Hall 🏴🐾🐾🌈
(@SamHallWales) reported
from
Cwmbran Central, Wales
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
-
MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?
-
Lea French
(@Lea_May_) reported
from
Cardiff, Wales
@O2 don't recommend upgrading with o2. Terrible service, can't speak to anyone on the phone and waited for over a week for my delivery that was due on Monday!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Pippa Laverty
(@PippaLaverty) reported
@O2 Tuesday lunch time they said they would get back to her within 48 hours and haven’t she’s really worried. Tried calling customer service everyday. Can I DM you her details so you can contact her she doesn’t have social media
-
Pippa Laverty
(@PippaLaverty) reported
Iv just found out a friend has been let down by @O2. A stranger was able to get a brand new IPhone out under her name costing £1400!! How does this happen?? What can she do? O2 #CustomerService said they can’t do anything she has to wait for the fraud team to call, which haven’t!
-
georgia
(@georgia86456507) reported
@O2 is o2 down? I’m not receiving any text messages?
-
gemma taylor
(@gem8985) reported
@O2 terrible customer service. Still awaiting an "URGENT" call back. Never been passed from pillar to post as much as with you. Two phone calls later and over 2 hours on the phone still nothing sorted.
-
🧜🏽♀️ MesmerizeLive 🧜🏽♀️
(@MesmerizeLive) reported
@O2 can u respond to my dm im gonna break my damn phone if u dont help me :(
-
Neckodeemus
(@Terryboxing) reported
Hello @O2, is there any way of speaking to an advisor as your website keeps timing out and live chat is not available. Your phone line defaults to an automated service.
-
Henry Harker
(@henryharker) reported
@O2 I was expecting a call back from the fraud department over two weeks ago but still nobody has contacted me, this is absolutely outrageous. If you go to your website it is incredibly unhelpful and impossible to find a number to quickly call someone. Please help!
-
stuart david smyth
(@sdsnikon21) reported
@O2 Hi any suggestions why 02 app is not working on my home wifi. Works fine on 4G🙈
-
AIM4C4UL4Y
(@41M4C4UL4Y) reported
You know when you get a gut feeling that is normally correct....? I have that feeling! @dhlexpressuk have stolen my iPhone 11, hands down! @O2 now saying it’s my responsibility to chase the ‘supposedly delivered’ item which was not delivered to the address I provided!!! 😤 😡
-
Rhianna Joseph #PrayForDemi ❤️
(@rhianna_joseph) reported
@O2 I have no service on my iPhone and the problem has gotten worse and worse every since agreeing to the contract in August. I can please cancel my contract with you without terminate fees due to this issue?