O2 Outage Report in Ferndale, Rhondda Cynon Taf, Wales
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Ferndale, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (46%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Ferndale, Wales
Latest outage, problems and issue reports in Ferndale and nearby locations:
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Diana Waldron
(@Waldron_Diana) reported
from
Cardiff, Wales
@O2 can u please help. I have been trying to pay my final bill with you for ages. It’s only about £20,I don’t need harrazing letters&emails to prompt me to pay...I just need u to let me pay. I have called&been online to make payment, but you don’t seem to want to take my payment
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Beth
(@bethanjane22) reported
from
Cardiff, Wales
When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔
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Garry Dauncey
(@daunce4thstreet) reported
from
Pontypridd, Wales
Never use @O2 recycle! sent them a phone that was in perfect condition & now they say the phone is damaged and are offering peanuts for it. If it’s damaged blame the flimsy packaging you send.
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Paul Williams Events
(@pwilliamsevents) reported
from
Tongwynlais, Wales
@jolilford @O2 Your kidding me!!! I have contacted customer services 3 or 4 times. Shocking service
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right
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S H A N I C E
(@flowersshanice) reported
from
Cardiff, Wales
Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.
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andrew hill
(@andrewhillandCo) reported
from
Abercynon, Wales
@O2 @JohnnyMercerUK bit late that isn’t it - I think he has just a few followers who may have seen this and your ‘standard good customer response’
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Ieuan-Rhys Beal
(@ieuanbeal15) reported
from
Cardiff, Wales
@O2 your live chat service is garbage. 15
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Paul Williams Events
(@pwilliamsevents) reported
from
Tongwynlais, Wales
Totally disappointed with @O2 customer service. A number transfer from a consumer account to business took 8 days when I was told it would take 24 hours. 3 phone calls to customer service and still not 100% sorted. #totallycrapexperience
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
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master.vapour
(@MartynWilliams6) reported
from
Maesteg, Wales
@tescomobile I do enjoy your network, even being part of the @O2 family
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Brad Channer
(@BradChanner) reported
from
Cardiff, Wales
@O2 This has always been an issue. We are with giffgaff whom I believe use your signal. I have tried everything. I have even bought a booster, but the reception coming into the booster isn’t enough to even make the booster work. Very frustrating. I have to sit in a window 4 reception
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Lisardo Vivas
(@LisardoVivas) reported
from
Cardiff, Wales
@O2 @tig1985 I’m in cardiff with same issue
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Shane
(@gingio) reported
from
Cardiff, Wales
@jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.
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Callum James Littlemore 🔶
(@CJLittlemore) reported
from
Cardiff, Wales
@O2 I woke up this morning to find I’ve been totally cut off. I can’t make calls, send texts or use my mobile data. All of this is kinda important for my work as I’m self employed - I can’t call your customer service line to see what the issue is. Can you look into it please.
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Hywel Butcher
(@HywelButcher) reported
from
Cardiff, Wales
Top tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯
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Paige🧚🏻♀️🌸
(@paigebuckingham) reported
from
Cardiff, Wales
Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!
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Jamie Riddell
(@jamieriddell) reported
from
Cardiff, Wales
Hey @O2 who can I talk to about unlocking a phone. I've paid up and out of contact. Online form says no because of too many attempts ( no idea what my customer service code was) but I have all my account details.
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Oliver City Dog
(@BCFCOLIVERDOG) reported
from
Cardiff, Wales
@JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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TeeManTV
(@TEEE_man) reported
So @O2 have an ‘outbound’ team who call you to give you an offer which initially wasn’t possible. Only problem is, you can’t call this team back to redeem their offer because they dont accept inbound calls?? What is actually going on here?
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Levi
(@ZomeDash) reported
@Sutoretchii @O2 @SMARTYMobileUK But smarty has awful signal
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Ben Haslewood
(@hitchhkr) reported
@virginmedia more internet outages. No communication to say you are doing work in our area which always seems to be the case. Your customer service gets worse and worse. I'll be dropping my @O2 contract at the first opportunity now you have merged.
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(@AIM_IJ) reported
@O2 paid for a new phone this week, delivery due. Instead I've found out today the credit check failed and I've been declined. No email from O2. Payment has left the account though. Livechat of no help. Waiting on O2 to tell me what happens next
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Psschoe
(@psschoe) reported
@O2 why is your 4g network now unusable only 5g works properly when I go out of 5g coverage phone data basically stops working very annoying
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Laura ❤️❤️
(@noitsbecky01) reported
@O2 is there any issues in the Bolton/Horwich/Westhoughton area? I’m barely getting signal
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Lindsay 👩🦳
(@lindsheartstayx) reported
@O2 hi I want to make a complaint please really not happy.
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Simon Barnett
(@sim0nb) reported
@MartinSLewis I've had notification from @O2 today that they will impose a 25GB limit on Data Roaming in the EU then £3.50/GB. But because they are changing the terms of the contract I have the right to cancel the contract within 30 days.
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Alexandra ♐️🌹
(@alba201290) reported
@O2 I keep trying to contact you to review my contract with regards to your new roaming charges, but when I get through you all fob me off, putting the phone down or transferring me to a different department. How do I speak to someone?
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Lydia German
(@LydiaGerman1) reported
@O2 are you having issues with transferring numbers at the moment? I started a contract with you on Tuesday and gave you my PAC number, it hasn't been transferred yet