O2 Outage Report in Ferndale, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Ferndale, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at O2
O2 is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (60%)
-
Internet (19%)
-
Total Blackout (11%)
-
Wi-fi (5%)
-
E-mail (4%)
-
TV (1%)
Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales
The most recent O2 outage reports came from the following cities: Pontypridd, Bridgend and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Phone | |
| Bridgend |
Total Blackout | |
| Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Total Blackout | |
| Maesteg |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Ferndale, Wales
Latest outage, problems and issue reports in Ferndale and nearby locations:
-
Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder
-
Clare Osborne Jones
(@clareoj) reported
from
Cardiff, Wales
@O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service
-
Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...
-
Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.
-
Cez 🏴
(@catlady_cez) reported
from
Cardiff, Wales
@O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?
-
Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 @WBA Been horrendous for weeks - Can’t complete a call without having to call back numerous times - BS3 probably the worst of them all but M4 corridor from Cardiff to Bristol is a close second
-
FGE ⚡️
(@fgethearies) reported
from
Cardiff, Wales
Anyone else on @O2 ? My signal keeps cutting in and out 😩
-
Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@O2 Struggling with no or little service at home at the moment and it’s becoming very frustrating. I checked the service checker and they comes back as ok. My phone says 1 bar but that doesn’t allow me to use the internet.
-
Eddy 🏴
(@ChrisEddy_7) reported
from
Cardiff, Wales
It’s come to something when you can get 4 bars of 4G signal walking between Benidorm and Albir in Spain but can’t even get 3 bars of 3G signal in Cwmbran South Wales 👀 @o2
-
Divya
(@divyaparikh_) reported
from
Cardiff, Wales
@O2 Thanks for all the help @O2! Just got a call saying matter has been resolved.
-
susan denner
(@DennerSusan) reported
from
Cardiff, Wales
@O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for
-
Mark Elliott🏴🇪🇺
(@gwelfor57) reported
from
Cardiff, Wales
@O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.
-
Jay Kelly
(@JaeyKelly) reported
from
Bridgend, Wales
@O2 Are there any networks issues in South Wales? For the past week or so my phone signal reverts to 3G.
-
Nick Thorogood
(@nopantsuk) reported
from
Llanharan, Wales
@O2 my number should be ported to you today that I requested yesterday morning. I’ve had no confirmation texts or emails though and number still on old network. Any ideas?
-
Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2
-
👑Immy👑
(@ImogensMind) reported
from
Blackwood, Wales
@O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?
-
S H A N I C E
(@flowersshanice) reported
from
Cardiff, Wales
@O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!
-
Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground
-
Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.
-
Shaunalj
(@Shaunalj93) reported
from
Ferndale, Wales
I need some help @O2. I was told I can get o2 open as I have a @bluelightcard but when I’m trying to register it online it is not accepting my device.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Saskia Slavostki
(@SaskiaSlovotski) reported
@CREOLEBASKIIN @O2 Is the o2 priority service you’ve been getting/ using worth the £1891 you’ve paid in these past 31 months? Never knew about this feature
-
Martyn
(@martynhardacre) reported
@O2 hi there. I have an outstanding complaint which was dealt with via email. A resolution was offered via email on the 27th of January which I said I wanted to accept, but despite replying the same day and with a follow up a few days later I have heard nothing back at all
-
MCFCANT88
(@Anthony15665779) reported
@_Ema_W_ @O2 Did they give you the usual speal about the mast issues? Sad bunch of people they are can't even fix their problems can they
-
Andrew K
(@mradknight) reported
Is @O2’s entire network broken? I’ve barely been able to get a decent data signal all day, even when the phone is claiming to have 4G.
-
TONY BATTY
(@jannertone) reported
@O2 According to your area checker there is a mast that needs repairing and you will start that work at the end of this month! Is that right? Post code PL2. Doesn’t explain why my colleague in Salisbury is having the same issue with his 02 service though
-
Olivia Tee
(@oliviaptee) reported
I have spoken to multiple customer service advisers over the phone to get a proof of purchase for insurance purposes and every time they’ve failed to send me one. Please help! @O2
-
VIKRAM SINGH
(@VIKRAMS200) reported
@O2 hi sir ,mam. i would like talk about ( O2 business mobile deal ) my rebates. last 3 month. i didn’t receive my rebates its still showing pending i don’t why its too late i am many time putt complain nobody solve the my problem. and. every month on day i pay the bill ,
-
TONY BATTY
(@jannertone) reported
@O2 what is going on with your coverage. I speak to people on the same network and have to call them back 4/5 times per conversation. Trying to have a conversation with someone is painful! #rubbishsignal
-
Michael Robert Richa
(@richa_michael) reported
@O2 My god you can't operate your app correctly,you can't maintain your masts correctly which means your customers don't have any service how the hell are 02 still in business 02 has become a laughing stock
-
☀Ange☀️
(@vannerbird) reported
@AppleSupport Always a good signal in the past in other areas. Patchy 3g in my village due to @O2 mast. Following latest ios16 update, iPhone 13 only on ‘Edge’ with intermittent flashes of 3g. On #ios signal search on here many are complaining about signal issues.