O2 Outage Report in Ferndale, Rhondda Cynon Taf, Wales
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Ferndale, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 08: Problems at O2
O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (55%)
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Internet (25%)
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Total Blackout (13%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales
The most recent O2 outage reports came from the following cities: Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Blackwood |
Total Blackout | |
| Cardiff |
Phone | |
| Cardiff |
Phone | |
| Bridgend |
||
| Cardiff |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Ferndale, Wales
Latest outage, problems and issue reports in Ferndale and nearby locations:
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FGE ⚡️
(@fgethearies) reported
from
Cardiff, Wales
Anyone else on @O2 ? My signal keeps cutting in and out 😩
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Cez 🏴
(@catlady_cez) reported
from
Cardiff, Wales
@O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground
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Paige🧚🏻♀️🌸
(@paigebuckingham) reported
from
Cardiff, Wales
Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2
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👑Immy👑
(@ImogensMind) reported
from
Blackwood, Wales
@O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.
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Oliver City Dog
(@BCFCOLIVERDOG) reported
from
Cardiff, Wales
@JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃
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Jay Kelly
(@JaeyKelly) reported
from
Bridgend, Wales
@O2 Are there any networks issues in South Wales? For the past week or so my phone signal reverts to 3G.
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Nick Thorogood
(@nopantsuk) reported
from
Llanharan, Wales
@O2 my number should be ported to you today that I requested yesterday morning. I’ve had no confirmation texts or emails though and number still on old network. Any ideas?
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Clare Osborne Jones
(@clareoj) reported
from
Cardiff, Wales
@O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service
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master.vapour
(@MartynWilliams6) reported
from
Maesteg, Wales
@tescomobile I do enjoy your network, even being part of the @O2 family
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@O2 Struggling with no or little service at home at the moment and it’s becoming very frustrating. I checked the service checker and they comes back as ok. My phone says 1 bar but that doesn’t allow me to use the internet.
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Mark Elliott🏴🇪🇺
(@gwelfor57) reported
from
Cardiff, Wales
@O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.
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susan denner
(@DennerSusan) reported
from
Cardiff, Wales
@O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 @WBA Been horrendous for weeks - Can’t complete a call without having to call back numerous times - BS3 probably the worst of them all but M4 corridor from Cardiff to Bristol is a close second
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S H A N I C E
(@flowersshanice) reported
from
Cardiff, Wales
@O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Silly Mid-Off
(@Silly_midoff) reported
Hi @O2 ... your customer support voice menu maze is so inflexible and absurd it brings whole new levels of frustration to a relatively simple task- your total refusal to allow me to speak to a human even via live chat means I can’t pay you sone money you surely want from me ?
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Beau Harrington
(@bohford) reported
@O2 Hello, thanks for your reply. No VPN or anything like that, I’m afraid. I have asked a couple of acquaintances also on O2 UK and they experience the same issue.
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Alan Young
(@AlanYoungUK) reported
@O2 General coverage just seems poor. Almost non existent at my home or workshop
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Phaceless Photographer®
(@Phaceless_Photo) reported
@ritamoraruk @O2 That’s probably a SIM card issue
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Nicky Thomas
(@NickyThomas) reported
@O2 Despite even speaking with a customer rep on the phone, I told them what the issue was and they reassured me they would pass the message on and make sure your 'service' centre looks into it properly. Clearly, they can't read either?
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Lauren Beckwith
(@LaurenBeckwit11) reported
4 attempts for my husband to get some sense out of @O2 this morning and midway through the call that seems to be going somewhere and they’ve cut off his service! Amazing! Bye bye O2! You really are the worst.
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dilussoclothinguk
(@DiLussoMenswear) reported
@O2 @GreggsOfficial No thanks a working network like the others is all we want
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James
(@James14691733) reported
@O2 you ought to be ashamed!! 2 of your representatives phoning me and 1 was lying. Awful customer service and I will wait and get a new contract with another service!!!
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Ian Grody
(@pickled_tinker) reported
Such a shame that some customer services agents at @O2 bend over backwards and are more compassionate than the company they work for. I've had nothing but shoddy performance from this network from day 1. Your staff deserve more. Your services suck and your staff bare the brunt.
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Stuart Williamson Photography
(@s_w_photograph) reported
@O2 No problem. Hopefully nothing will happen as it was a blank screen & didn't download or enter anything