Plusnet Outage Report in Uckfield, East Sussex, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Uckfield, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Uckfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (1%)
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TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Uckfield, England
Latest outage, problems and issue reports in Uckfield and nearby locations:
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Mary Greet
(@crazeemary82) reported
from
Hurstpierpoint, England
.@Plusnet based on an experience with a recent bill, I would never use your service again!
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Greg Short
(@gregpaulshort) reported
from
Haywards Heath, England
@BritishTelecom @BTOpenreach1 @Plusnet so disappointed at the level of service I’m receiving. Changing suppliers has lead to a fault in the line. No internet for 9 days already. Fault STILL not fixed. 3 kids at home and 2 parents working from home with NO INTERNET. Not impressed
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Emma Chaplin
(@MsEmmaChaplin) reported
from
Lewes, England
Another massive price hike by @Plusnet after a huge one last year, within contract. Just waiting for the contract to end then will switch of course. Should I assume I'll lose service during switch? Anything I can do to mitigate?
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RobinSchlochtermeier
(@robinschlochter) reported
from
Uckfield, England
@Plusnet Where is your customer service? I have a broadband fault, your phone line doesn’t go through to an agent and your automated SMS fault check resets to the default initial msg every few minutes
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KarenAms
(@KarenAms) reported
from
Brighton and Hove, England
Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢
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The Physio Rooms
(@ThePhysioRooms) reported
from
Brighton and Hove, England
@GlasgowNotOsteo @Plusnet Hi Daniel, thank you for your message. They did offer a repayment plan. My issue is that it wasn’t explained to me that i would have to pay for 4 months of broadband that we didn’t need or use when we reopened. Fairly brutal customer service given the circumstances..
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KarenAms
(@KarenAms) reported
from
Brighton and Hove, England
Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Terry Day
(@terryajday) reported
@Plusnet absolutely gobsmacked how my Dad a new customer of yours has been treated. Been without Internet since the 14th of February, keep lying and not even calling him back. Absolutely amazes me the awful customer service. #poorcustomerservice #plusnet #newcustomerdontcare
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Barry Cooper
(@magicofthemind) reported
I've been with @plusnet for broadband for years, and I don't intend to change, but you ALWAYS get the first bill wrong when I renew my contract. A phone call has sorted it out, but you really need to fix your billing system.
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Tanya Manuel-Warner 💙
(@TanyaMW71) reported
@SeagullDC @Plusnet That sucks.
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RektRhys🏳
(@RektRhys) reported
UPDATE: Got no reply to my DM so anyone reading this, please don't assume @Plusnet solved the proble. Still got terrible Internet and paying full price.
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Keith Grimley 😃
(@KeithRGrimley) reported
@plusnet . Please unlock my online account asap. The website isn't working well, the charges are ridiculous & as soon as I've filled in the web feedback, my account won't work Your technical team are clearly blocking my account What lousy service all round Connection poor, too
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Lecky Deson
(@DesonLecky) reported
@Plusnet How about less virtue signalling bollocks, and more people answering phones and messages. Dont blame covid, just dont be ****. Bring back the plusnet boss'es you sacked when BT bought you out. You've clearly gone to **** since.
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doris winn
(@WinnDoris) reported
@plusnethelp Longstanding customer. Signed for new contract in Feb with estimated download speeds of 4-9Mb, 2 emails from PlusNet confirmed this. Now that contract has started got another email from you which now states estimated download speeds of 1-3Mb. Annoyed at untruths.
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Iain Ogilvie 🇬🇧🇪🇺 #FBPE #rejoin 💙
(@TheAeronut) reported
Big shout out to Lewis @Plusnet Support for his help this afternoon - hopefully engineer visit on Tues will resolve - but very impressed by support so far from Lewis. Meanwhile Broadband still up and down - suspected issue with the copper pair...
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Chasing Dissent
(@ChasingDissent) reported
i thought @Plusnet were meant to be good at customer service? what a joke.
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Mark
(@markfaulkner67) reported
@Plusnet and @WeAreOpenreach if this issue with my broadband is not sorted by Monday I will be contacting @Ofcom. You are disgraceful.