Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 03/03/2026 11:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Blyth, Washington and Wallsend.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomBlyth Internet
United KingdomWashington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • stevegaish stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • oldwelshgamer Andrew Barker (@oldwelshgamer) reported

    @Plusnet Joke of a company, switched to them from talkmobile, no service cant get hold of anyone due to no mobile service, messages being ignored!!!

  • bitchystichy FijustFi 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@bitchystichy) reported

    @j_cooper999 I have had plusnet before, and it was terrible, and the customer service was piss poor - it was apparently always a problem with my PC and nothing to do with them, despite the fact that the data showed otherwise

  • pastiebap10 Pastie Bap 🚮 (@pastiebap10) reported

    @Plusnet Hi, I no longer use your services but you are still taking payments from my bank account. Could you help please.

  • rgarner Russell Garner (@rgarner) reported

    Hm, @Plusnet have noticed we've been paying for a service (enhanced care) we've not been getting as a business, so they've sent me a cheque (thanks!) Trouble is I can't find a bank that's still open within 4 miles.

  • JacarandaGirl72 Jacaranda Girl (@JacarandaGirl72) reported

    @Plusnet - what's going on today. WFH .. how exactly?!. Can't even get enough Mbps download to have audio on my calls. Rubbish. 1.17Mbps at it's worst today, now up to 3.8Mbps.

  • j_cooper999 Jeff Cooper #FBPE #JohnsonOut 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇦💙 (@j_cooper999) reported

    @bitchystichy I have had good service from Plusnet. I know others will have different experiences but I can't complain.

  • byteguy Paul (@byteguy) reported

    @Plusnet Used to get 23Mbps download, now its:- Your broadband service Product: Unlimited Fibre Estimated Download Range: 20 - 33Mbps Estimated Upload Range: 5 - 6Mbps Minimum Guaranteed Speed: 16.3Mbps Current Line Speed (Download): 13.8Mbps

  • HelenaFulford Helena Fulford (@HelenaFulford) reported

    @Plusnet hi guys, been without phone or internet for a week and just received an email saying my support ticket is ‘on hold’. What does that mean? They’re not coming? Please help. Kids can’t last another day without YouTube apparently

  • HazatSWG HarrietlovesGeeks (@HazatSWG) reported

    @Plusnet what's going on??? Why are you down??

  • NN10Canary Mike Garwood (@NN10Canary) reported

    @Plusnet Still a serious problem. Please help