Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 12/27/2025 13:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomSunderland Internet
United KingdomBedlington Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • stevegaish stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • KintalineFarm Kintaline Farm (@KintalineFarm) reported

    @rodnic66 @Plusnet You are kidding. !! They are not replying to DMs either. Been 2 days without a mobile service

  • Catherine_Plant Catherine Plant (@Catherine_Plant) reported

    @goatee2 @Plusnet I used to be with Plusnet, for me personally though, their broadband fell short in terms of speed. And I found their landline phone set up to be somewhat of a nightmare as well. Their customer services was pretty decent though.

  • dmace_ Dan (@dmace_) reported

    @Plusnet our Wi-Fi is shocking and I can’t reply to the support ticket as you don’t send us email updates. Help!!

  • CatherineBolt Catherine Bolt (@CatherineBolt) reported

    @Plusnet a month on from cancelling my contract you are still saying my landline is with you, and it took nearly a month to respond to my last message. This is simply not good enough and you're charging me for a service I've already cancelled.

  • RoxanneTimmins Roxanne (@RoxanneTimmins) reported

    @Plusnet An engineer was organised by yourselves to attend my property today between 1pm and 6pm. The engineer has not attended and I still do not have working broadband. Please can you help

  • maz558 Sam R (@maz558) reported

    @Plusnet I’ve tried on multiple occasions and every time I’m either promised something and it’s not done or the agent doesn’t help! This has been going on since October and before and quite frankly I’m angry and fed up. I fear the only way to get my money back is via the courts!

  • Izzy21045622 Izzy (@Izzy21045622) reported

    @Plusnet i have just had an engineer out to fix my wifi all good then it goes out mid way though my football game?

  • tweetkattweet Kathryn (@tweetkattweet) reported

    Hi @Plusnet given you are shutting down the business side of your business and moving everyone to BT who can’t give me a quote for my address, I assume you won’t be charging me an exit fee to get out of my contract with you?

  • decadencedancer Gemma (@decadencedancer) reported

    @Plusnet hey, no internet connection all day today, yet an email asking me to renew my contract... Hmm... Can I get any help? #plusnet

  • KintalineFarm Kintaline Farm (@KintalineFarm) reported

    @Plusnet still needing urgent help with mobile service. No response for 2 days