Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 12/23/2025 19:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomSunderland Internet
United KingdomBedlington Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • XXX1v Nicholas Hirst BSc, MRes #FBPE (@XXX1v) reported from Winchester, England

    @RobertsonDawn3 @Plusnet Oh no, poor you! Well I suppose you can still tweet though, so not all is lost

  • archie42 Chandulal Z Shah (@archie42) reported

    @Plusnet System working, but everything is loading slowly. However, the point I was trying make was you have our mobile numbers, why haven't the Support team sent a text message of informing the affected customers? This I would calla VERY GOOD Customer Service!!!

  • RobertsonDawn3 Dawn Robertson #RejoinEU #FBPE (@RobertsonDawn3) reported

    @XXX1v @Plusnet only incredibly slowly via my son's connection... if mistakes are made it is definitely cos it is so slow - one minute per letter... dedication!

  • EliGabrielHare Gabriel & Hare (@EliGabrielHare) reported

    Almost fooled me but I asked questions and how could I prove they were genuinely from Plusnet. They couldn't, they also had a bogus name for me too. Check your customer protection please @Plusnet

  • Plusnet Plusnet (@Plusnet) reported

    @CharlotteA_PR Hi Charlotte, sorry to hear you're having broadband issues. Nothing is showing as a major service outage in your area. Can you DM us any errors you are getting when you are trying to use your broadband service? Dan Plusnet Sheffield

  • JMbangor John M (@JMbangor) reported

    @MarcAllera Definitely a lot to do. @Plusnet help on Twitter refusing to assist me in identifying why my address is not showing for the FTTC product when I am looking to switch from BT FTTC to Plusnet.

  • MoshirisMyMate TheGodlessBlueBear (@MoshirisMyMate) reported

    Hi @Plusnet I've not had any service at all since Wednesday. I've tried live chat and keep getting kicked off and told to phone you. Which I would do except, I've no pissing phone service. Any idea what's going on or is it time to move providers.

  • WazaParkes Waza (Terry) Parkes (@WazaParkes) reported

    Hi guys got some Internet issues thanks plusnet, so going to be dark for a few days hopefully it's fixed in 3 days as they promised but who knows. Pray for me hahaha

  • JC63006423 JC (@JC63006423) reported

    Plusnet firewall still not working after 4 weeks!. I am getting frustrated! Not allowing any new incomming connections hence not vpn or games. Once outgoing connection is initiated will accept Established and Related incoming connections. The fault is at Plusnet Broadband end.

  • JWBG1 Jema G (@JWBG1) reported

    @Plusnet Please can you tell me what this option is? It's not at all obvious how webmail-only customers are supposed to get through to technical support.