Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 02/02/2026 17:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne and Wallsend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomWallsend Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • oldmidlander Lord me of Lestervostock (@oldmidlander) reported

    Can’t believe how @Plusnet are so inflexible when it comes to customer mistakes when switching contracts

  • SDH0687 Spencer Humphrys (@SDH0687) reported

    @MatronBudds @SkyUK We had similar. Sky wanted to charge a fortune to TV and broadband. We left sky (after about 12 straight years with them) and have moved to plusnet. Much better customer service, better internet speeds and cheaper too 👍🏻

  • ander_lew Lewis (@ander_lew) reported

    Hey @Plusnet is everything OK? my internet is down and we can't sign into our router.

  • Catheri75527096 Catherine Farmer (@Catheri75527096) reported

    @Plusnet broadband very very slow. It's a few days until my daughters exams. Any ideas?

  • chinmj Matt (@chinmj) reported

    Hi @Plusnet - I only get signal at home with an EE Signal Box. I see it's been announced that these are being turned off on 30 June, and EE/BT advises using Wifi Calling, which you don't support. Will you have enabled wifi-calling by then, or do I need a new provider?

  • FrPsiChi Simon Chinery (@FrPsiChi) reported

    @chinmj @Plusnet Plusnet mobile doesn't support wifi calling but if your phone SIM is EE and Plusnet provide your home internet (via bt line) you should be fine.

  • NecroG4ming NecroGaming (@NecroG4ming) reported

    @ItsMadJohn @Hyperoptic @HyperopticCS Can't catch a break mate. I'm moving over to Plusnet on 23rd. Ain't gonna fix the problem I've had for 6 years though as its still BT's infastructre :(

  • ferretandbird Chris Leppard 🌻 (@ferretandbird) reported

    @Plusnet been having connection issues and timeouts for around 24 hrs now. Any problems in the Haywards Heath area?

  • MintySnacks Andy (@MintySnacks) reported

    Right, lets see if I can cancel a plusnet account without needing to phone someone.

  • Ice_Speedway Ice.reef Ⓥ (@Ice_Speedway) reported

    Tried about 15 times to buy a sim only deal on @Plusnet website and keep getting booted out on the final screen every time. Not such award winning customer service it seems @plusnethelp - given up and will just pay more elsewhere to save my nerves any more anguish.