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Plusnet Outage Report in South Shields, South Tyneside, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 68% Internet (68%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 7% Total Blackout (7%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near South Shields, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Blyth, and Washington.

CityProblem TypeReport Time
Newcastle upon Tyne Internet 17 days ago
Newcastle upon Tyne Internet 17 days ago
Sunderland Internet 26 days ago
Newcastle upon Tyne Internet 1 month ago
Newcastle upon Tyne Internet 1 month ago
Blyth Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • mouse5555
    Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • 2012neil2012
    Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • stevegaish
    stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • Lizzyr59
    Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • GazPottsy
    G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • BlocknBottle
    Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • fredspoon
    Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • The_Bob_Parr
    Alan 🎃 Halloween Birthday 🎃 Macdonald #FBPE 💙 (@The_Bob_Parr) reported

    @supertanskiii I’ve got Plusnet, and the WiFi on the router is poor (I just had a survey from them & I rated the WiFi as poor). I have put a couple of TP-Link WiFi access points in my flat to get better coverage, all hanging off the network ports on the Plusnet router!

  • KatYoung38
    Kat Young (@KatYoung38) reported

    @Plusnet @YorkshireTea I keep having to reset my router could you please help

  • monsieurijh
    E (@monsieurijh) reported

    @supertanskiii BT business Hub6, does 2.4ghz and 5ghz....got mine off ebay after a year of extremely bad plusnet router performance, and WOW, noticeably better in every aspect...setup instructions on plusnet forum under BT business hub👍👍

  • steviweavi
    🇪🇺Stevi - Carping still #JohnsonNotMyPM #3.5% (@steviweavi) reported

    @supertanskiii Surely first stop is ask Plusnet to send a new one. If its shite, connecting to something else that then connects to the router won't necessarily fix the problem

  • arundir
    Graham Mitchell 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@arundir) reported

    @supertanskiii I'm with Plusnet, had a problem with original router they sent years ago, gave me a replacement which is working well.

  • SampaTasha
    Natasha Mulenga🇿🇲🇬🇧 (@SampaTasha) reported

    @Plusnet Curtis do you know how many times I've tried to have my connection fixed??? I'll DM you but I'm done and I'm making I'm official complaint.

  • zoe_engstrom
    zoe engstrom (@zoe_engstrom) reported

    @Plusnet we’ve been with you since May. I am absolutely gutted that we signed up to this shower of an internet service. My whole family keeps their WiFi switched off on their mobile phones because you are not providing us with the service we signed up for.

  • dcag39
    David Gibson (@dcag39) reported

    @supertanskiii If you have Fibre broadband you need a VDSL Modem router, log in to your plusnet account search in help for own router and it should tell you what details you need to put in your new router to connect to there network.

  • jeffpovey
    Jeff Povey (@jeffpovey) reported

    @supertanskiii You buy nothing - I have @Plusnet too - contact them & @plusnethelp and they will probably send you a new router. The new “Hub One” is good. May also help to get a couple of Wi-Fi extenders, which I did, connect the extender to Plusnet and then extender “re-broadcasts” the signal

  • zoe_engstrom
    zoe engstrom (@zoe_engstrom) reported

    @Plusnet my husband cannot work from gone because of the atrocious connection and speeds. I am making a complaint to OFCOM, and I would like to discuss early termination as you are not upholding your end of my contract.