Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 01/24/2026 07:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Wallsend and Newcastle upon Tyne.

Loading map, please wait...
City Problem Type Report Time
United KingdomWallsend Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Ian690501544226 Ian (@Ian690501544226) reported

    @vickyinatutu @Plusnet plusnet are crap

  • goaroundflaps15 David (@goaroundflaps15) reported

    @Plusnet Hi, really getting fed up now -signed a new contract with a £50 prepaid card, never received it. Customer service said to contact the card company, they didn’t know. Very frustrating. why can’t you just credit the account for the value instead (plus extra for the hassle

  • Alextheadult Alexander (@Alextheadult) reported

    @WeAreOpenreach You messed me around and a disabled person didn't get her lunch because of you. So unless you fix this over the weekend, I'm going to leave a review on trustpilot detailing exactly how you don't keep appointments (lapm1 Plusnet)

  • typentre Andrew Johnson (@typentre) reported

    @Plusnet absolutely brilliant customer service from Rachael in payments this morning. Explained the two processes we needed to do and then went through them very clearly, explaining as she went 👏👏👏

  • NinaChristal Nina Christal (@NinaChristal) reported

    @Plusnet would someone please contact me, I'm still waiting automated compensation from your error - i don't feel like I should be the one chasing for compensation it was bad enough you cutting me off for a month, and you've taken a goodwill payment!

  • BigTom0491 Tom (@BigTom0491) reported

    @vickyinatutu @Plusnet They kept coming up and down my street other month promising the world and do it far better price etc, told them no thanks I’m happy knowing my internet will always work and a reliable company to deal with

  • Alextheadult Alexander (@Alextheadult) reported

    @Plusnet On Friday open reach appeared after the appointment time, set up half the internet, and then f***** off and it still is broken. Open reach is an ironic name. Could someone please help me?

  • citytransportin Simon (@citytransportin) reported

    @SouthEastRailGp I sent a copy to the HMRC and Action Fraud reporting system but I had to send the screenshot as the @plusnet email system refused to let me forward the actual message ... even though I was sending it to the Government fraud / phishing reporting service - who want to be notified

  • p4ulmiller Paul Miller 🇺🇦🇮🇱 (@p4ulmiller) reported

    @AerialimagingSE @virginmedia Plusnet. On the 2 or 3 times I've had an issue in the last 20 years, their customer service has been bang on point.

  • dani3ll3_ingrid Danielle ⭐️ (@dani3ll3_ingrid) reported

    @Plusnet hi I’m having the issue that my WiFi is saying I’m in the us not the uk how can I fix this