Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 12/17/2025 18:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomSunderland Internet
United KingdomBedlington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • stevegaish stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • CowshedDan DannoMK 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@CowshedDan) reported from Milton Keynes, England

    @MKarmy46 I’ve given up, absolute dog **** from Sky, now Plusnet, they can both stick it up their bums tbh 👎🏼😡

  • MrKieronTyler Kieron Tyler (@MrKieronTyler) reported

    @Plusnet @EmmaMHolloway How about making your email service work? It's been a failure since at least 7:56am, 10 November. Bland (and inaccurate) PR-style messages are poor (though the corporate way). Please without delay explain exactly what the issue is, and exactly what you are doing to resolve it.

  • Mel78024893 Mel (@Mel78024893) reported

    @Plusnet I’d like to take the offer up of changing both at the same time please. I’d also like to talk to someone about our wifi as it’s always poor - we never get the speeds we’re supposed to and have had it checked a few times but nothing cures it. Username - melaniejwood. Thanks

  • stephpb Steph 🍻 (@stephpb) reported from Camden Town, England

    @Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?

  • drc1947 David (@drc1947) reported

    @plusnet Day 5 , no e-mails , no practical information , and what know seems to be a daily report , re-tweeting the previous one. I have sympathy with a technical problem , but not with his it's being communicated and managed

  • JuppAusEssex Jupp (@JuppAusEssex) reported

    @OpenreachHelp Hi, I’ve spoken to @Plusnet re an outage in CM6 which they say is an external fault since yesterday but won’t get fixed until Tuesday afternoon. Bearing in mind people rely on an internet connection to work from home, is this really acceptable?

  • EdMiliboob Ed (@EdMiliboob) reported

    @alastairjgilroy @SkyHelpTeam Had exactly the same issue with Sky. After hours of calls to support they refused to admit it was an issue their end so I left in my cooling off period, moving to Plusnet. The instant the line was switched over to Plusnet all devices could again connect to Netflix.

  • YAGWG The Man Who Shouldn't Exist (@YAGWG) reported

    @Plusnet @plusnethelp So, the @gmail app on my phone has been asking me for the credentials to my email account several times a day even after the login fault was fixed, yet the login credentials are absolutely fine - anyone know how to fix this?

  • Carol41912122 Carol (@Carol41912122) reported

    @Plusnet no service all weekend what the hell am i paying for

  • HelloFromMarcus Marcus Green (@HelloFromMarcus) reported

    If you have fantasised about using @Plusnet for your emails, don't, just don't. We are now on day 6 of emails not working properly. They also haven't done the domain transfer they promised yesterday.