Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 12/13/2025 18:45

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomSunderland Internet
United KingdomBedlington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • fancywookiee Dr Tom Bowers (@fancywookiee) reported

    @tattooedselkie @SkyUK Have used Plusnet for the last year or so. I tend to shop about and see who's offering cashback or discount vouchers. To be fair, the service has been reliable and speeds fine for streaming.

  • LucyMckeown18 Lucy Mckeown (@LucyMckeown18) reported

    @ScrabsterS @Plusnet You’ll never get it. Vodafone did it to me years ago which is why switched to plusnet. £100 Amazon card for switching, never arrived and I was locked into 18 months with them.

  • Sazzy__Sandra Sazzy Sandra 🐈☕📚🍫 (@Sazzy__Sandra) reported

    Wonderful NO HOUSE INTERNET TIL MONDAY AFTERNOON @Plusnet HOPE GET DISCOUNT not impressed USING MOBILE DATA YOU GOING TO PAY FOR THAT? been with you many years seriously thinking changing told 'get younger member family come check doing everything correct' INSULTING NOT STUPID

  • Willowstorm247 Louise Murray 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Willowstorm247) reported

    @bluelightcard - why is the Plusnet offer not working? Says it's preloaded but it's the same price & reward card amount that is on the main Plusnet site. It's live until 29th March so it's not even close to ending.

  • Plusnet Plusnet (@Plusnet) reported

    @No0n3toany1 Hi there, I'm really sorry about the connection problems. There's been a widespread outage affecting your area which has since been fixed and I can see you're back online now. Please do get back in touch if you're in need of any further help though. - Adam - Plusnet Sheffield.

  • dizziedee DizzieDee (@dizziedee) reported

    @streethawkfan Plusnet, it was down completely this morning 🥹

  • Will_Willsher Wil Wilser (@Will_Willsher) reported

    @Plusnet I moved my mum's phone line to you so she could add basic broadband to stream TV. You state "at least 10 working days, it's now been 18 - well over 3 weeks. We came to you because of name and the supposed good service and reassurance it brings but there are LOADS...

  • citizenmike citizenmike (@citizenmike) reported

    @Plusnet it is impossible to contact you to raise an issue for my mother in law which is that she cannot access email since last Wednesday - please advise

  • CotyHS2 Ian Moss (@CotyHS2) reported

    Your ****** service has dropped out again @Plusnet. Have spent 2 days now with service in and out. Sort your **** out. Just look on your system for 'Area ******, no service'.

  • H0melanderSolos Homelander Solos (@H0melanderSolos) reported

    @Plusnet is the worst internet I’ve ever had and has the worst customer service I’ve ever experience so glad I’m leaving soon