Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 03/21/2026 20:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Blyth and Washington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomBlyth Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Bohemiangirl DoctorBohemiangirl (@Bohemiangirl) reported

    @rhodri Call Plusnet And cancel the other one.

  • stevetaylor13 SPT (@stevetaylor13) reported

    @plusnethelp changed to Plusnet on 10th Feb. Taken until today for service to start. Due to long transfer have been charge post deal service price by current provider £21 more than Plusnet deal. just received email saying I’ve a £4.70 credit for this. 35 days to switch service!!

  • stevewhiteraven stevewhiteraven ☮️🕊️🌳🌹 (@stevewhiteraven) reported

    @LadyMuck75 @VodafoneUK They are an awful company I moved and they were supposed to connect up the internet and phone at my new address on the Monday after i moved, they never did months and me contacting them almost daily in the end but nope broken promises , so i got Plusnet to do it NP done

  • DCharlieJP DCharlie (@DCharlieJP) reported

    Hi @Plusnet @plusnethelp - internet abruptly stopped about 20 mins ago. Cant connect , blue light on router, tried factory reset etc. Nothing. Is there a reported issue ?

  • shiv7674 Siobhán (@shiv7674) reported

    @OpenreachHelp Hi, I’ve been advised by Plusnet that there’s an issue in north west London that you’re working on. I’ve been without connection for nearly four hours now. Can you provide further information on when this will be resolved? Thank you.

  • lij1987 Laurence Josephson (@lij1987) reported

    @antjo1987 @ThreeUK I left because I stopped getting service at my apartment, remember. Took many many phone calls for them to let me leave my contract early. I find PlusNet (who uses EE) has great signal. I get reception throughout the hospital, which I never used to. Not sure what's best there.

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @edwardlui Hey Edward Thanks for getting in touch, sorry to hear you want to leave Plusnet. Unfortunately we’re not able to cancel your contract here, please call 0800 013 2632 and my colleague will be able to help. -Adam

  • rossthebassist Ross Hindhaugh (@rossthebassist) reported

    looking forward to finally getting rid of @Plusnet in September. How they get rated so highly i will never know. Worst router ever.

  • CorpPOPHyde POP (@CorpPOPHyde) reported

    @Plusnet @plusnethelp we are under the impression now that 1 of our volunteers has received a debt letter at their home address! how is that even possible? we have evidence of all our past correspondence with you we even emailed Phil Jensen detailing the bad service (2 of 2)

  • theconsulargirl Claire Longhurst (@theconsulargirl) reported

    @plusnethelp Thank you but a bit too late. She's now blocked 0900 numbers but can't get a refund. Premium Rate numbers should be blocked by default with opt in. This poor lady has been conned out of £94 and Plusnet say it's her fault. Yet Plusnet has paid the money to the scammers. 😕