Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 01/28/2026 18:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Wallsend and Newcastle upon Tyne.

Loading map, please wait...
City Problem Type Report Time
United KingdomWallsend Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • stevegaish stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • lisabar52272585 lisa barnes (@lisabar52272585) reported from Tamworth District, England

    @Plusnet Broadband down for 2 days and i work from home when is this being sorted ????

  • CJCrosby3 CJ Crosby (@CJCrosby3) reported

    @Plusnet my 4g hasn’t been working for a few hours now. it was working this morning. any help?

  • Matt_UNIT3D Matt Wolfenden (@Matt_UNIT3D) reported

    @AdamButler483 @kendallrowanx That’s a you issue not a them issue.. Get some real internet instead of stealing ya neighbours plusnet

  • mouse5555 Lynn Dixon (@mouse5555) reported

    @Plusnet Second reason it’s not Plusnet fault is that it is my fault I should pay for extra data on my phone in order to get a service I pay them for and it’s my fault that I can’t afford to do this

  • mouse5555 Lynn Dixon (@mouse5555) reported

    @Plusnet just been lied to by Plusnet who have no intention of fixing my problem Apparently it’s ok to leave customers without internet and still charge them for the service

  • dan_odell_ Dan O'Dell (@dan_odell_) reported

    @Plusnet Get clued up on providing good customer service, you are a shambles!

  • elaereeen ela eren (@elaereeen) reported

    @Plusnet i ordered broadband to my flat today and received a message saying my broadband delivery will be delayed, and my account says “we found a potential problem” on checking the line. I need broadband urgently so need help with understanding what is going on.

  • adam_andreani Adam Andreani (@adam_andreani) reported

    @Plusnet I have paid for my broadband order and you've happily taken my money, but you can't even tell my why my order has been delayed for more than 9 days. Just a cryptic text message and support lines that don't pick up the phone. Can I please get some information?

  • _itscleveland Clair🦋🐝 (@_itscleveland) reported

    @Plusnet your customer service agents are terrible, they put me on hold for an hour and then hung up on me, and I still haven’t got my internet connected?! Is anyone actually able to help?

  • mouse5555 Lynn Dixon (@mouse5555) reported

    @Plusnet Third reason it’s not their fault is that offcom only say they have to pay you compensation after you have had no service for 48hrs So according to Plusnet fine for them to take payment for service they are not supplying