Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 12/11/2025 04:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomSunderland Internet
United KingdomBedlington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • stevegaish stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • hazzajunk Harry Jones (@hazzajunk) reported

    @Plusnet My plusnet sim has had no reception for the last 24 hours (tried multiple phones) do you have any way to contacting support other than via phone? As I currently have no means of calling!

  • robjo2112 ROBERT JOHNSON (@robjo2112) reported

    @Plusnet really sucks. Broadband went off at 1pm today and now midnight is still off. I'm losing £50 a day in salary for each day it is not fixed. I work from home due to disability and this is how they treat their customers. Ripoff Britain at its worst. I want recompense. 🤬🤬🤬

  • landlinesgoDigi Landlines Go Digital (@landlinesgoDigi) reported

    @John_P_Topham @addict_opiate Hi @John_P_Topham UK is moving to digital (Internet) based 📞 services as the current system is closing. Some providers may choose to offer a broadband (data) only service such as PlusNet who may also offer you to move everything to BT if you want a digital landline📞 service too

  • STittayz SugarTittayz (@STittayz) reported

    @EVPuzzle @maxsec @TalkTalk Plusnet are terrible. Just as bad as talktalk. They are not what they used to be.

  • ItsPreeceyHere Leigh Preece (@ItsPreeceyHere) reported

    @bt_uk Money Expert knocked on my door earlier, pushy young lady, no introduction, claimed poor Internet speeds in my area (78Mb/20MbFTTC!) and asked about a letter you guys have sent me, despite being a Plusnet customer. Not impressed at all 😞

  • Username_Valid2 Owen Vincent (@Username_Valid2) reported

    Well not like I only get a set amount next month working out what covers what, food, gas, electric , vet bills, phone etc so this goes over the amount I get so.. but what's the point of paying for @Plusnet when I'm paying a crap service and using TP, to even get good WiFi

  • rogers_neil Neil Rogers (@rogers_neil) reported

    @Plusnet Been getting slow speeds and drop outs for the last 3 days. Router rebooted. Today on speednet I was getting 50 & 56. BT I got 60. I cant get a connection to the service page to see if any issues in my area as it times out. Is this a plusnet issue or my home setup

  • MonkeyTennis14 Steve (@MonkeyTennis14) reported

    @Plusnet Hi Dale. I’ve sent a DM but not had a reply. The outage corresponds with the new ‘Community Internet’ boxes being put up on our road.

  • dresdeb Beccy Dresden - @dresdeb@mastodon.social (@dresdeb) reported

    @Plusnet has your service fallen over in the Milton Keynes area? Router looks fine but speed test on my iPad is saying download is currently 2.56Mbps 😱😱😱

  • LiamHumpage Liam (@LiamHumpage) reported

    @Ofcom - what’s the regulations around wifi speeds? With @Plusnet fibre 145 (guaranteed 80mbps). Wifi speeds drop lower than 5mbps at peak times. Support team are useless. Ethernet speed is fine Been advised to buy a mesh network or run a cable around my house at my own cost 🙄