Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 12/08/2025 09:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomSunderland Internet
United KingdomBedlington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • stevegaish stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • GaryPendlebury3 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇧🇭Gaz🇧🇭🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@GaryPendlebury3) reported

    @basher5000 I've been with plusnet twice and they've always been brilliant, customer service is really good and no pressing options to get through to them, UK customer services too which is always a plus.

  • taraltietjen Tara (@taraltietjen) reported

    @Plusnet can't receive incoming calls yesterday or today could you tell me why the problem?

  • smartesthorse smartesthorse (@smartesthorse) reported

    @virginmedia and its been off and on all morning today! I pay you FIFTY TWO pounds neighbour has better service plusnet £32 why are you more than 50% more for inferior service please? Please explain your pricing

  • keri_thomas Dearly Departed Dr Keri Thomas 👻🎃🧙‍♀️ (@keri_thomas) reported from Aberystwyth, Wales

    @Plusnet Hello! I’ve recently moved home & set up internet with you. Got an email today saying everything was now up & running: but it’s not, I’ve had no password details or router, so still without internet & have been now since the 02/10. Could you help?

  • linztk78 Linz (@linztk78) reported

    @Plusnet having trouble with my mobile phone network - receiving calls and text messages. I have sent a DM

  • rachael_barson Rae (@rachael_barson) reported

    Plusnet is a piece of ****. Every time I watch something late night it buffers aaallll tttthheeeee tttiiimmeee. Pls stop.

  • firemonkey1957 Tim Gatty (@firemonkey1957) reported

    @Plusnet WTF is going on? Connection drops with frustrating regularity. Umpteen timeouts. Pages slow to load or don't load at all due to connection dropping.

  • 8lakeley Matt Blakeley🇧🇭💙🟢⚪ (@8lakeley) reported

    @basher5000 Been with Plusnet since 2015, fibre optic, can't fault them. Very rarely needed contact customer services but when I have they've sorted it pretty quick.

  • greenster43 Andrew Green (@greenster43) reported

    @Plusnet 7 days since I requested a sim, 4 days without mobile access since you ported my number, still no sim, help please🤬

  • SilverdaleNorth SilverdaleNorth (@SilverdaleNorth) reported

    @plusnet **** mobile service. outgoing calls only for past 24 hours. GREAT!