Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 02/01/2026 16:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne and Wallsend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomWallsend Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Plusnet Plusnet (@Plusnet) reported

    @Oojoodeboo Hi there we don't provide roaming services in the US so it could be costly to use our network. If you did want to though it would be best to update your smart cap to at least £20. Alternatively you might want to get a temporary SIM from a local provider - Adam - Plusnet Sheffield

  • PKBadboy Paul 🇺🇦 (@PKBadboy) reported

    @iamjoshbennett @katie_pilot BT own Plusnet so as with other ISP’s except Virgin, all are using BT network

  • mollypaigee Molly Garnham (@mollypaigee) reported

    @Plusnet horrific customer service and awful provider.

  • kozico95 ZiACo... (@kozico95) reported

    @Plusnet help! Broadband is down. Tried all troubleshooting suggestions

  • happyborg happyborg: decentralising & democratising (@happyborg) reported

    @PaulbernalUK @Plusnet Yes, I neglected to mention one phone not arriving and another arriving broken 😬. Micro capitalist 'efficiency'.

  • Plusnet Plusnet (@Plusnet) reported

    @LouiseScott1377 Hi Louise, I'm really sorry to hear you were having issues with your broadband. I can see you were able to get in touch with us over the phone and you're now showing back online, I hope you didn't miss your doctor's call due to this. -Tony Plusnet Sheffield

  • thosetigerfeet Jude (@thosetigerfeet) reported

    @Plusnet You'll do us proud?! You've left my friend terrified. She's being evicted and to top it off you want her to pay £152 for the privilege. No sympathy, awful behavior. In a cost of living crisis. There are better ways to resolve this.

  • SophieAhmed2 Sophie Ahmed🦉🐈🌷🌸🍰 (@SophieAhmed2) reported

    @PaulbernalUK @Plusnet I would threaten to make a formal complaint if the matter is not resolved within say a week. I can recommend Virgin as an alternative.

  • mollypaigee Molly Garnham (@mollypaigee) reported

    @Plusnet horrific custom service!

  • giddyvil Gideon Viljoen (@giddyvil) reported

    @Plusnet Just changed my mobile contract to you this week. It hasn't been a good start! I haven't received my sim and already old number has been ported from old provider. I am without mobile connection. This isn't good. Can you please help me