Plusnet

Plusnet Outage Report in South Shields, South Tyneside, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in South Shields, South Tyneside, England 12/18/2025 08:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomSunderland Internet
United KingdomBedlington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • GazPottsy G:Potz (@GazPottsy) reported from Morpeth, England

    @spazdiv I had Plusnet for around 6 years with no problems at all. Very fast and reliable. Only moved to Sky because it was a very cheap deal.

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • ShahHita Hita Shah (@ShahHita) reported

    @Plusnet Everybody do not go to plusnet worst network provider ever and not organised at all.Cancelling all my business contracts with them as this has damaged our business.

  • affable_andy Andy (@affable_andy) reported

    @pablox53 @Plusnet Just phone call centre and ask to have it upgraded. I only pay a tenner a month and they're offering 30gb for that now. I could and have it increased again but I'll never need that much

  • WebNhc NHC Web Development (@WebNhc) reported

    @Plusnet As a new customer of PlusNet I am disappointed that a message I sent yesterday has gone unanswered despite being assured it would be sent by the end of the day. Poor service indeed!

  • Vanilla_Smile • • • S • • • (@Vanilla_Smile) reported

    Hey @Plusnet I've not had signal for 24 hours now, in or out the house and I'm struggling to contact you....given I am unable to use my phone to call.

  • shaungibson95 Shaun Gibson (@shaungibson95) reported

    @Plusnet Hello, could you help me with my bill prices for the past 2 months. My fixed contract ends in Jan 2023. The bill is the same every month, but the past 2 months, the bill has been higher, and have also been different amounts to each other. Any help will be appreciated.

  • PeckTristan Tristan Peck 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@PeckTristan) reported

    @Plusnet @PlusnetOfficial No internet since 19:45 yesterday. Checked our connections, all good. Reset router, no change. Can you help please?

  • ingabing15 AverageJue🇬🇧 (@ingabing15) reported

    No Internet @Plusnet any issues?

  • davidmbell David Bell (@davidmbell) reported

    @Plusnet your live chat teame directed me to you via here to get support on your website that crashed mid order & now I seem to have 2 contracts with you! I only want one. I’ve been charged twice & have emails saying 2 sims are in the way (only ever had one order confirmation)

  • StevenR69487017 Steven Randall (@StevenR69487017) reported

    Need help transferred from E.E to Plusnet told my number would transfer yesterday still hasn’t annoyed is an understatement as now cannot make calls or text

  • FlappyBerk Christian (@FlappyBerk) reported

    @ExInfanteer @CharlotteCGill Most ISPs have bad reviews on TrustPilot. They tend to get the blame even when things are user-error or because of Openreach. For what it's worth I was happy with PlusNet. Cheap, with good UK support the few times I ever needed it. Only moved away from them to get fibre.