Plusnet outages and service status in Penarth, Wales

Problems in the last 24 hours in Penarth, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Penarth, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Penarth, Wales

The most recent Plusnet outage reports came from the following cities: Pontyclun, Newport, and Cardiff.

City	Problem Type	Report Time
Pontyclun	Internet	3 days ago
Newport	Internet	3 days ago
Cardiff	Internet	20 days ago
Newport	Total Blackout	1 month ago
Cardiff	Total Blackout	2 months ago
Newport	Internet	2 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Penarth, Wales

Latest outage, problems and issue reports in Penarth and nearby locations:

• 
  darran cornelius (@lofty_18) reported 32 seconds ago from Church Village, Wales

  @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

• 
  Sheila Smith 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 #AlwaysEuropean (@Smith_SM30) reported 2 minutes ago from Cardiff, Wales

  @phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.

• 
  Aine Flynn (@ABFlynn13) reported 7 minutes ago from Cardiff, Wales

  Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

• 
  Bairdy 💙 (@bairdyblues) reported 9 minutes ago from Church Village, Wales

  @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

• 
  Sian Parry Weeks 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@SianPW14) reported 12 minutes ago from Penarth, Wales

  Anyone else having issues with their Plusnet connection this morning? Router has blue light on but no WiFi connection

• 
  Dale Tucker (@true_gent78) reported 14 minutes ago from Cardiff, Wales

  @Plusnet is there an issue with mobile? I’m unable to make any outgoing calls

• 
  Lizzy Kemp (@doizzy) reported 15 minutes ago from Penarth, Wales

  @Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?

• 
  Dale Tucker (@true_gent78) reported 23 minutes ago from Cardiff, Wales

  Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

• 
  ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported 27 minutes ago from Cardiff, Wales

  @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

• 
  Peter James Morgan (@MjphotoInfo) reported 28 minutes ago from Penarth, Wales

  @Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed

• 
  Stuart Willis (@stujw) reported 32 minutes ago from Church Village, Wales

  Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!

• 
  derw (@50shadesofcoch) reported 35 minutes ago from Cardiff, Wales

  @purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

• 
  Mento5 (TAFKAB) (@Mento56) reported 35 minutes ago from Church Village, Wales

  @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

• 
  Tim Clarke (@Tim_JC) reported 39 minutes ago from Weston-super-Mare, England

  @Plusnet you having issues in BS23 area today. Major issues and I'm working from home. Not the service we signed up for.

• 
  Bairdy 💙 (@bairdyblues) reported 44 minutes ago from Church Village, Wales

  @cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.

• 
  Leigh Canham (@leighcanham) reported 45 minutes ago from Cardiff, Wales

  Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

• 
  ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported 46 minutes ago from Cardiff, Wales

  @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

• 
  Steveo Davies (@STEVEOLUCKY7) reported 52 minutes ago from Caerphilly, Wales

  @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

• 
  Sue Green (@imagescapegirl) reported 53 minutes ago from Weston-super-Mare, England

  If you want a new broadband supplier don’t go to @Plusnet We @MarkOneMusic & I did. We had a broadband problem in Nov 2020 & reported it. It’s now almost Feb we still have broadband issues & no landline. 3 @OpenreachHelp engineers in house, way more outside. #useless

• 
  derw (@50shadesofcoch) reported 56 minutes ago from Cardiff, Wales

  @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daniel Warren the minstrel man (@danielwarren88) reported 4 minutes ago from Erewash District, England

  @Plusnet WiFi extremely slow in the DE21 area of Derby please resolve this or we will go elsewhere

• 
  f_ar_co (@f_ar_co) reported 7 minutes ago

  Why is internet down again in TS17 5LS. Supposed to be superfast @Plusnet but having nothing but problems with outages! Be helpful if they let customers know the problems are rather than wait till we contact them and they say all is fine! #noconnection #nocustomerservice

• 
  peztyke (@peztyke) reported 8 minutes ago

  @JoshCF_ Just switch if the retention team dont offer new customer price. But bear in mind virgin, brsk and a few other companies require a new drill through in the property because they don't use the same fibre line. Plusnet use the same line and bt so it would just be a ont change.

• 
  Frog Princess 🐸 (@TheDivineFrog) reported 12 minutes ago

  @SamiC0hen @Plusnet Oh no Sami, that sounds terrible, was there any minimum term on your rental property? And has your work company given you any indication how long you’ll keep your jobs for? My heart goes out to you, what a big worry 😞

• 
  Michael Corbett (@kobb) reported 13 minutes ago

  @Plusnet I am a customer of yours. Is there any way to send you a message? Your phone wait time is 20mins at the moment. We will be moving house in 3 or 4 months but we want to upgrade our service now.

• 
  Not Only, But Likewise (@notonlybut2025) reported 13 minutes ago

  @Plusnet My phone is broken - dropped in the bath. This is why I'm reaching out here.

• 
  Alex Buckland (@alexbuckland96) reported 16 minutes ago

  @Plusnet you've sent a disputed bill to debt collectors after multiple errors made from your side, including an unauthorized contract made by your customer service team. This needs fixing urgently. Ombudsman?? Question # 254098523

• 
  Jay (@Jason87r) reported 18 minutes ago

  @JoshCF_ Go plusnet alot cheaper and had no issues at all

• 
  (((Mark Hoffmeister))) 🔼 (@drasnah) reported 24 minutes ago

  @Plusnet I'm a new broadband customer effective yesterday having left EE. Your service supposedly faster 900 seems slow and glitchy. Is this the new norm do I need an engineer to call rd to check set up? I've messaged your tech bot guys and awaiting there response. Unimpressed.

• 
  Louislou🧓🏉 (@BrantLesley) reported 25 minutes ago

  @esp8687 Both of my children recommended Sky when my Plusnet (BT in disguise) ended and they were trying to force me to go to EE because we are only part fibre and Plusnet don't do it anymore. I anticipated issues but it was a totally smooth and easy