Plusnet

Plusnet Outage Report in Penarth, Vale of Glamorgan, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Penarth, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Penarth, Vale of Glamorgan, Wales 03/21/2026 15:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Penarth, Vale of Glamorgan, Wales

The most recent Plusnet outage reports came from the following cities: Pontypridd, Cardiff, Newport, Caerphilly and Weston-super-Mare.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontypridd Internet
United KingdomCardiff Internet
United KingdomCardiff Total Blackout
United KingdomNewport E-mail
United KingdomCardiff Internet
United KingdomCaerphilly Internet

Community Discussion

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Plusnet Issues Reports Near Penarth, Wales

Latest outage, problems and issue reports in Penarth and nearby locations:

  • Tim_JC Tim Clarke (@Tim_JC) reported from Weston-super-Mare, England

    @Plusnet you having issues in BS23 area today. Major issues and I'm working from home. Not the service we signed up for.

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

  • SianPW14 Sian Parry Weeks 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@SianPW14) reported from Penarth, Wales

    Anyone else having issues with their Plusnet connection this morning? Router has blue light on but no WiFi connection

  • Smith_SM30 Sheila Smith 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 #AlwaysEuropean (@Smith_SM30) reported from Cardiff, Wales

    @phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.

  • imagescapegirl Sue Green (@imagescapegirl) reported from Weston-super-Mare, England

    If you want a new broadband supplier don’t go to @Plusnet We @MarkOneMusic & I did. We had a broadband problem in Nov 2020 & reported it. It’s now almost Feb we still have broadband issues & no landline. 3 @OpenreachHelp engineers in house, way more outside. #useless

  • ABFlynn13 Aine Flynn (@ABFlynn13) reported from Cardiff, Wales

    Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    @Plusnet is there an issue with mobile? I’m unable to make any outgoing calls

  • leighcanham Leigh Canham (@leighcanham) reported from Cardiff, Wales

    Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

  • doizzy Lizzy Kemp (@doizzy) reported from Penarth, Wales

    @Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

  • MjphotoInfo Peter James Morgan (@MjphotoInfo) reported from Penarth, Wales

    @Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.

  • lofty_18 darran cornelius (@lofty_18) reported from Church Village, Wales

    @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

  • Mento56 Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales

    @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

  • stujw Stuart Willis (@stujw) reported from Church Village, Wales

    Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • MANDARINLEISURE Martin Thomas (@MANDARINLEISURE) reported

    @Plusnet Help please - my new SIM card has arrived but it has the wrong phone number assigned to it. I did submit my PAC code to my grate my current number. What should I do?

  • B_Kislingbury Barry Kislingbury (@B_Kislingbury) reported

    @Plusnet Hi, I tweeted you yesterday, I have just moved over from Vodafone and requested to keep my old number. Your messages/emails said I would be all working yesterday but I still have no signal and phone says not registered on the network. 24 hours now, please sort ASAP!!!

  • MANDARINLEISURE Martin Thomas (@MANDARINLEISURE) reported

    @Plusnet Good afternoon, I contacted you earlier today it haven’t had a reply yet. I have a new sim from you, I supplied my pac code to keep my phone number but you have issued a new number. I need my old number so I need the error correcting ASAP. Can you help please

  • Bingstroller CocoM (@Bingstroller) reported

    @Plusnet Can someone please check the Plusnet website. trying to login to my mobile account and it is reporting "Website Software Error. Due to a fault with our site........ Thanks

  • Yvette_64 Yvette Gregory (@Yvette_64) reported

    @Plusnet Apparently ‘Award Winning Phone & Broadband’ that’s the biggest joke and I’d love to know how they got that as they can’t provide any kind of service, no phone, no internet and no help! Constant chase ups and still no service and can’t answer the simplest of questions 🤬

  • willtomuk will (@willtomuk) reported from Purton, England

    @Plusnet hi. Are you doing fibre to the door? We have just had fibre installed on our street. The phone line broadband is poor do now want to use the fibre network.

  • Mossflorist Moss (@Mossflorist) reported

    @Plusnet send an email confirming cancellation of account in December then don’t cancel and continue to charge! #plusnet

  • send2gl Geoff Lane (@send2gl) reported

    @Plusnet The only issue is background noise on phone line. My text merely said that my fibre speed is normal after switching wifi connection whereas I initially suggested speed was down by around 30%

  • woolcycle Su Lacy (@woolcycle) reported

    @Plusnet Hi again Anoush. SIM removal and reinsertion hasn't helped either. I'm just in the house using WiFi for Twitter (also Plusnet - went down in powercut but came back on ok).

  • Plusnet Plusnet (@Plusnet) reported

    @scousemanblue Some offer wireless routers running on 4G/ 5G which wouldn't require a fixed line. A full fibre service also doesn't require a traditional phone line, but unfortunately this isn't a product we offer just yet! - Cal, Plusnet Leeds