Plusnet

Plusnet Outage Report in Penarth, Vale of Glamorgan, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Penarth, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Penarth, Vale of Glamorgan, Wales 05/25/2025 14:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Penarth, Vale of Glamorgan, Wales

The most recent Plusnet outage reports came from the following cities: Weston-super-Mare, Newport, Cardiff, Pontypridd and Penarth.

Loading map, please wait...
City Problem Type Report Time
United KingdomWeston-super-Mare Internet
United KingdomNewport Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi

Community Discussion

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Plusnet Issues Reports Near Penarth, Wales

Latest outage, problems and issue reports in Penarth and nearby locations:

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

  • Tim_JC Tim Clarke (@Tim_JC) reported from Weston-super-Mare, England

    @Plusnet you having issues in BS23 area today. Major issues and I'm working from home. Not the service we signed up for.

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

  • MjphotoInfo Peter James Morgan (@MjphotoInfo) reported from Penarth, Wales

    @Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed

  • imagescapegirl Sue Green (@imagescapegirl) reported from Weston-super-Mare, England

    If you want a new broadband supplier don’t go to @Plusnet We @MarkOneMusic & I did. We had a broadband problem in Nov 2020 & reported it. It’s now almost Feb we still have broadband issues & no landline. 3 @OpenreachHelp engineers in house, way more outside. #useless

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.

  • Mento56 Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales

    @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

  • lofty_18 darran cornelius (@lofty_18) reported from Church Village, Wales

    @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

  • ABFlynn13 Aine Flynn (@ABFlynn13) reported from Cardiff, Wales

    Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

  • doizzy Lizzy Kemp (@doizzy) reported from Penarth, Wales

    @Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

  • Smith_SM30 Sheila Smith 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 #AlwaysEuropean (@Smith_SM30) reported from Cardiff, Wales

    @phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    @Plusnet is there an issue with mobile? I’m unable to make any outgoing calls

  • leighcanham Leigh Canham (@leighcanham) reported from Cardiff, Wales

    Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

  • SianPW14 Sian Parry Weeks 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@SianPW14) reported from Penarth, Wales

    Anyone else having issues with their Plusnet connection this morning? Router has blue light on but no WiFi connection

  • stujw Stuart Willis (@stujw) reported from Church Village, Wales

    Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • lucasparcus Ping (@lucasparcus) reported

    @Plusnet @plusnethelp My WiFi has stopped working yet again! All still plugged in the same way and has been fully functional recently, well usual slow ness but connecting nonetheless, are you having issues on your end tonight?

  • RobertPriestl20 Robert Priestley (@RobertPriestl20) reported

    @Plusnet where can a customer name complaints? I have been with plusnet for just 43 days and i don't think 3 days have gone by without issues, and not one day where you have delivered the minimum speed promised. Surely this is a break in contract?

  • PtrSsb Ptr (@PtrSsb) reported

    love when plusnet decides to just jump off a cliff, feels like every internet provider i get is just ****

  • prattys_magda21 Prattys naughty cupcake. (@prattys_magda21) reported

    It's official, I hate @Plusnet! I don't believe they have fully lifted the restrictions on my WiFi, because I can't watch what I want on demand! In fact, I can't watch ANYTHING on demand! I think it's time I look for a provider that takes responsibility for their errors, and

  • Follow_Essence Essence Music (@Follow_Essence) reported

    Every time we see a BT Openreach van in the road, you mess our phone and broadband up as well. Rip the whole road up and start again please! We’ve zoom choir meetings in 3 hours and keep using this excuse, makes us look so bad. @Plusnet @OpenreachHelp

  • Beltonparkgolf Golfer (@Beltonparkgolf) reported

    @Plusnet @plusnethelp Now a full day after our new broadband supply should have been up and running. No email, no text, no nothing. Not a great start to our journey together. A great example of bad customer service. Here's hoping 'the only way is up' 🎤🎶

  • garyjgraham Gary Graham (@garyjgraham) reported

    So happy my contract with @Plusnet is ending! "Unlimited Fibre Extra" average download speed 66Mb. I never once received over 38Mb in the last 18 months. Worst provider with disgusting customer service. Avoid this company at all costs, Saving a few quid is not always good!!!!

  • Princey Keith Prince (@Princey) reported

    @xandvt Zen Internet Every Room is excellent, as is their broadband service. With BT & Plusnet I suffered internet dropout too often. Service 100% from Zen. I run Every Room in a largish 1930's 4 bedroom detached with their router and one extender and I have no wi-fi black spots.

  • ellenisalways Ellen Jones (@ellenisalways) reported

    @Plusnet Suddenly no internet. Phoned custo services. Told engineer would visit next day 8am and 1pm. I had to take morning off work. Waited 5 hours. No-one turned up. Customer services told me my compensation for this is £25. This isn't enough. Very unhappy.

  • Union_Tom Tom Neal (@Union_Tom) reported

    @plusnethelp Hi Plusnet, my parents are having issue with the speed of their account at the moment, they can't even surf the web. Could you help?