Plusnet Outage Report in Penarth, Vale of Glamorgan, Wales
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Penarth, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (66%)
-
Wi-fi (15%)
-
Total Blackout (12%)
-
E-mail (5%)
-
Phone (1%)
-
TV (%)
Live Outage Map Near Penarth, Vale of Glamorgan, Wales
The most recent Plusnet outage reports came from the following cities: Cardiff, Newport and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Newport |
Phone | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Penarth, Wales
Latest outage, problems and issue reports in Penarth and nearby locations:
-
Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
@Plusnet is there an issue with mobile? I’m unable to make any outgoing calls
-
Sian Parry Weeks 🏴🇺🇦
(@SianPW14) reported
from
Penarth, Wales
Anyone else having issues with their Plusnet connection this morning? Router has blue light on but no WiFi connection
-
derw
(@50shadesofcoch) reported
from
Cardiff, Wales
@purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile
-
Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
-
⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going
-
Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.
-
Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
@Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day
-
Peter James Morgan
(@MjphotoInfo) reported
from
Penarth, Wales
@Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed
-
Stuart Willis
(@stujw) reported
from
Church Village, Wales
Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!
-
Sheila Smith 🏴🇪🇺 #AlwaysEuropean
(@Smith_SM30) reported
from
Cardiff, Wales
@phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.
-
Tim Clarke
(@Tim_JC) reported
from
Weston-super-Mare, England
@Plusnet you having issues in BS23 area today. Major issues and I'm working from home. Not the service we signed up for.
-
Aine Flynn
(@ABFlynn13) reported
from
Cardiff, Wales
Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet
-
Lizzy Kemp
(@doizzy) reported
from
Penarth, Wales
@Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?
-
Leigh Canham
(@leighcanham) reported
from
Cardiff, Wales
Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems
-
Sue Green
(@imagescapegirl) reported
from
Weston-super-Mare, England
If you want a new broadband supplier don’t go to @Plusnet We @MarkOneMusic & I did. We had a broadband problem in Nov 2020 & reported it. It’s now almost Feb we still have broadband issues & no landline. 3 @OpenreachHelp engineers in house, way more outside. #useless
-
derw
(@50shadesofcoch) reported
from
Cardiff, Wales
@purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".
-
Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet
-
Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
-
⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service
-
darran cornelius
(@lofty_18) reported
from
Church Village, Wales
@Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Kraig Ⓥ 🌱🇺🇦
(@Ohfishcakes) reported
@Plusnet Hi, I was wondering if you could help me. I was asked todo a trace route by a video game company, and I need to check if the results are normal? One was done wired via PC and the other was done on my iPhone. Would it be okay if I message them to you?
-
Plusnet
(@Plusnet) reported
@Pasquills Hi there Donna, I'm really sorry that you're having problems with disconnections. Please send us a DM with your username and I'll make sure we get that sorted out for you. Apologies too for the delayed response, we're busier than usual at the moment. - Adam - Plusnet Sheffield
-
Anthony Lewis
(@Kinglouy08) reported
@Plusnet Saturday morning when I’m not working and have more time. I have just come to sort it out and a text message comes through saying “your services have been restricted”. Please can you remove the extra charges; this really isn’t fair now.
-
Sophie
(@Sophie71847282) reported
@Moztunes @Plusnet Hey! I tweeted you a year ago about a song I heard in Morrisons and I still cannot get it out of my head but cannot find the title! Could you please help me!?
-
Graham
(@visorfett) reported
I might have to cancel my @Plusnet broadband due to the fact they keep making terrible adverts.
-
Shaun Gibbs
(@mrshamus22) reported
@Plusnet So 2 days later and still not even a hint of a response! What is going on with @Plusnet support??
-
Duncan Mellor
(@iamduncan) reported
@plusnet now you’ve sent 2 engineers round and neither has been able to fix the internet can I stop paying you now?
-
Nigel Davison
(@IL_Tenore) reported
Hey @Plusnet I have been with you guys for many, many years, and over these many years, your braodband speeds have gone down hill big time. I started off with you guys at around 36Mb/s, it dropped to 32Mb/s for many years, now It's around 25Mb/s! I pay £55/Mnth! Whats the deal?
-
Tracey
(@Traceyjp) reported
@MSE_Deals Thank-you, swapped to a new deal from this message as need to move from PlusNet due to poor service so this is great timing
-
E-motion Media
(@LesPerrry) reported
@Plusnet just wondering if any managers exist in your org. 48 emails 30 phone calls to correct error after error since 14th june when cut off by yourselves. After 15 days lost service 2nd day in service lost again now due to accounting error flagged up you have cut me off again