Plusnet Outage Report in Penarth, Vale of Glamorgan, Wales

Problems in the last 24 hours in Penarth, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Penarth, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (15%)
• E-mail (8%)
• Total Blackout (8%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Penarth, Wales

The most recent Plusnet outage reports came from the following cities: Newport, Cardiff, Pontypridd, Caerphilly, and Weston-super-Mare.

City	Problem Type	Report Time
Newport	Internet	3 days ago
Cardiff	Internet	5 days ago
Cardiff	Internet	7 days ago
Newport	Internet	8 days ago
Newport	Wi-fi	8 days ago
Newport	Internet	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Penarth, Wales

Latest outage, problems and issue reports in Penarth and nearby locations:

• 
  ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported 56 seconds ago from Cardiff, Wales

  @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

• 
  Sheila Smith 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 #AlwaysEuropean (@Smith_SM30) reported 9 minutes ago from Cardiff, Wales

  @phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.

• 
  Peter James Morgan (@MjphotoInfo) reported 11 minutes ago from Penarth, Wales

  @Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed

• 
  Bairdy 💙 (@bairdyblues) reported 13 minutes ago from Church Village, Wales

  @cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.

• 
  derw (@50shadesofcoch) reported 15 minutes ago from Cardiff, Wales

  @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

• 
  Tim Clarke (@Tim_JC) reported 18 minutes ago from Weston-super-Mare, England

  @Plusnet you having issues in BS23 area today. Major issues and I'm working from home. Not the service we signed up for.

• 
  derw (@50shadesofcoch) reported 19 minutes ago from Cardiff, Wales

  @purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

• 
  Lizzy Kemp (@doizzy) reported 23 minutes ago from Penarth, Wales

  @Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?

• 
  Steveo Davies (@STEVEOLUCKY7) reported 24 minutes ago from Caerphilly, Wales

  @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

• 
  Sian Parry Weeks 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@SianPW14) reported 24 minutes ago from Penarth, Wales

  Anyone else having issues with their Plusnet connection this morning? Router has blue light on but no WiFi connection

• 
  Leigh Canham (@leighcanham) reported 29 minutes ago from Cardiff, Wales

  Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

• 
  Aine Flynn (@ABFlynn13) reported 29 minutes ago from Cardiff, Wales

  Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

• 
  Stuart Willis (@stujw) reported 31 minutes ago from Church Village, Wales

  Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!

• 
  Bairdy 💙 (@bairdyblues) reported 33 minutes ago from Church Village, Wales

  @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

• 
  Dale Tucker (@true_gent78) reported 34 minutes ago from Cardiff, Wales

  Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

• 
  Dale Tucker (@true_gent78) reported 35 minutes ago from Cardiff, Wales

  @Plusnet is there an issue with mobile? I’m unable to make any outgoing calls

• 
  Sue Green (@imagescapegirl) reported 45 minutes ago from Weston-super-Mare, England

  If you want a new broadband supplier don’t go to @Plusnet We @MarkOneMusic & I did. We had a broadband problem in Nov 2020 & reported it. It’s now almost Feb we still have broadband issues & no landline. 3 @OpenreachHelp engineers in house, way more outside. #useless

• 
  darran cornelius (@lofty_18) reported 50 minutes ago from Church Village, Wales

  @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

• 
  ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported 52 minutes ago from Cardiff, Wales

  @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt Fleming (@MatthewHenry) reported 6 minutes ago

  It took @Plusnet 4 days to "Pick and Pack" one of their standard routers after ours was knocked out by lightening & left us with no broadband or mobile. FOUR days! Lack of emergency service lets them down badly. Perils of dealing with a challenger brand? #plusnet #broadband

• 
  Steve Bannister (@SteveisSensible) reported 12 minutes ago

  @MarcAspinall Plusnet are super-helpful if you ever have any problems.

• 
  Syed S Huda (@samsul73) reported 12 minutes ago

  @Plusnet useless customer service. Just called with a simple query - was put on hold for more than 25min by someone who sounded like they rather not be helping customers and maybe WFH.

• 
  Question every thing. (@Coolcats457) reported 14 minutes ago

  @MartinSLewis Question can I have some advice. I took a unlimited fibre extra with Plusnet. Since then I have not received the speed promised. When I contacted them I get messed around saying it's Open reach fault. I have 11 months remaining. Can I terminate without penalties?

• 
  Uncle Establishment (@Alteredgeist) reported 15 minutes ago

  @Plusnet We keep having small outages. Even a small outage is a nuisance when I'm working from home - I work with video so it breaks huge uploads/downloads & breaks the VPN, costing time. The account is in my housemate's name, I'll have to get him to get in touch when he has time.

• 
  Muad'Dib in the streets, Shai-Hulud in the sheets (@FourWaterReed) reported 17 minutes ago

  @MarcAspinall Plusnet was better and cheaper than BT, and pleasant to deal with when there were issues.

• 
  Simon A Brett (@simonbrett) reported 19 minutes ago

  @TheJonFreeman @Plusnet I changed mobile from @Plusnet because of how poor the signal was at times - particularly at work

• 
  West Yorkie Bloke (@spunkster69) reported 19 minutes ago

  @Plusnet nothing but a bunch of lying thieves disguised as a company. How can you knowingly take payment for a service you offer to commence on X date knowing that date won't be happening but then won't give the money back as fast as you took it. I call that corporate theft.

• 
  Matt Fleming (@MatthewHenry) reported 22 minutes ago

  @Plusnet Yes it did arrive today! Thanks for your message. Good old Post Office. On every other customer service score, I can't fault @Plusnet but single speed router delivery, assuming every order's for a new customer, needs fixing. A next-day, chargeable delivery is surely a no-brainer?

• 
  Andy Smith (@asmith_1979) reported 26 minutes ago

  @Plusnet Trying to set myself up on your community forums but not receiving the verification email. Email address is correct. Are you having system issues?