Plusnet Outage Report in Newport, Wales
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (3%)
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TV (1%)
Live Outage Map Near Newport, Wales
The most recent Plusnet outage reports came from the following cities: Clevedon, Cardiff, Hengoed and Newport.
| City | Problem Type | Report Time |
|---|---|---|
 Clevedon |
||
| Cardiff |
Wi-fi | |
| Hengoed |
Total Blackout | |
| Hengoed |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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derw
(@50shadesofcoch) reported
from
Cardiff, Wales
@purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going
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Leigh Canham
(@leighcanham) reported
from
Cardiff, Wales
Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems
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derw
(@50shadesofcoch) reported
from
Cardiff, Wales
@purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".
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Aine Flynn
(@ABFlynn13) reported
from
Cardiff, Wales
Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service
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Peter James Morgan
(@MjphotoInfo) reported
from
Penarth, Wales
@Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Mateusz Kuźniarz
(@KuzniarzMateusz) reported
@Plusnet @plusnethelp are any of your online help services works at all??? I am waiting from pm reply chat service on website not working as well??? What is going on???
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Pete Sunn O))))))))))))))
(@pete_ahab) reported
My first ever call to @Plusnet and I’m waiting 30 minutes and counting for you to answer. My landline not working since the switch. Poor service.
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Jamie
(@simpj010) reported
@bt_uk It's a new connection. We are moving over from Plusnet. We have had nothing but grief and not getting a straight answer as to when this will be resolved. Have been promised multiple callbacks which you have never actually done. Activation date was 17 November and still nothing.
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Alan Kennedy
(@AlanKennedyttm) reported
@coupe_greg @Plusnet you should have asked me - i would have signed you up for Utilitywarehouse - they get awards from Which for their customer service! Do plusnet get those? Alan
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john duffy
(@duffer007) reported
@Plusnet where is my router?? I'm a new customer and its day 1 of being a customer and I can't get any customer service. No response to phone, social media . I now want to cancel my account
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glyn nunn
(@GlynNunn) reported
@Plusnet An aged friend of mines telephone line and broadband has been out of service since 3rd of December, he has been told by Plusnet that the fault is at the exchange, he has been told again this morning that 'systems are down' after waiting for an hour on his mobile!
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Ash
(@AshleyUnwin) reported
@Plusnet what your not doing is providing a competent level of customer support for your customers. plusnet are a complete shambles, I cant wait to leave!
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Anna Treasure
(@ArtyAnnaT) reported
@Plusnet @plusnethelp Currently waiting to be transferred to the third department on my call to customer services. This has taken almost 2 hours and that doesn't include half an hour hold earlier when system was down. Issue was supposed to be sorted 9 days ago. Not good enough.
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Anna Treasure
(@ArtyAnnaT) reported
Now I have been cut off when called back by your tech guys on my mobile. No idea what's happening now. Don't know if I can face another 2 hour call to find out. Seriously thinking about trying to cancel service as not fit for purpose. #plusnet #badservice
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𝓜𝓻𝓼 𝓟𝓾𝓶𝓹𝓱𝓻𝓮𝔂 🟥
(@tricki_woo) reported
... and now openreach are here, saying it’s not their fault. Possibly plusnet’s router. No nearer a solution, and can’t get through on phone to plusnet. Wish we’d stuck with BT.