Plusnet Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP20.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newport, Wales 12/09/2023 06:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newport, Wales

The most recent Plusnet outage reports came from the following cities: Cardiff, Newport and Blackwood.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Wi-fi
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCardiff Phone
United KingdomBlackwood Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

  • doizzy Lizzy Kemp (@doizzy) reported from Penarth, Wales

    @Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

  • ABFlynn13 Aine Flynn (@ABFlynn13) reported from Cardiff, Wales

    Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

  • leighcanham Leigh Canham (@leighcanham) reported from Cardiff, Wales

    Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

  • MjphotoInfo Peter James Morgan (@MjphotoInfo) reported from Penarth, Wales

    @Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed

  • 50shadesofcoch derw (@50shadesofcoch) reported from Cardiff, Wales

    @purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • markb44z Mark Boulton (@markb44z) reported

    @plusnethelp Morning! Does Plusnet offer a call screening service where the caller has to say their name and press a button before getting through as I can’t see an option to add this to my account? Thanks!

  • Daveturner21 Dave Turner (@Daveturner21) reported

    I cant wait to move away from @plusnethelp @Plusnet. After months of crap wifi and troubleshooting that has solved nothing my broadband just decides to go off and I can't reconnect it. I can see a cancellation coming on.

  • ivywindows Richard Longden (@ivywindows) reported

    @plusnethelp Hi can you help, I have still not received my Plusnet reward.

  • jjand00 jaz j (@jjand00) reported

    @Plusnet yet poor service again was told by one of your colleagues they’d call back on Friday to resolve the issues yet still waiting seriously what am I paying for apart from no internet

  • Michell73889894 Michelle Knight (@Michell73889894) reported

    @plusnethelp hi there. Our broadband is connected (blue light on router), but we've had no internet for over 24hrs now. Third party websites state multiple broadband issues, but nothing showing on plusnet website. Any suggestions please? We've reset multiple times.

  • SamAFCDavies Sam Davies (@SamAFCDavies) reported

    @virginmedia Cancel my contract then, all this is a waste of my time, your time and the characters on this tweet, @Plusnet hit me up need a new WiFi provider ASAP

  • CookeChris Chris Cooke (@CookeChris) reported

    @plusnethelp My broadband service from Plusnet has been solid for five years but for the last three weeks connection has been dropping out regularly. How do I raise a support ticket?

  • Demonkid LokiEliot (@Demonkid) reported

    Got two local fibre connection providers offering service without the need for the landline. Not ready yet, but it’s something to consider. I wonder if plusnet my current provider will ever bring back a package without land line again?

  • LeoH77 Leonard Harvey (@LeoH77) reported

    @plusnethelp Thanks for the response. Its the same response I had when it first started and didnt change a thing when I tried all these options. Why does your company stop me accessing my plusnet account on day 1 of billing? Its an insane way to run things and to treat your poorer customers.

  • ozric42 David Neal (@ozric42) reported

    @FrameshiftShark I was with Plusnet for the best part of 20 years, great service and good prices. I only switched to Virgin myself last year because I could finally afford fibre, but I'm so close to the exchange I'm not on a cabinet and Virgin are the only company who use their own cabinets.