Plusnet Outage Report in Newport, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Newport come from postal codes NP20.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 25: Problems at Plusnet
Plusnet is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (71%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Newport, Wales
The most recent Plusnet outage reports came from the following cities: Newport, Cardiff and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet
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derw
(@50shadesofcoch) reported
from
Cardiff, Wales
@purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".
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Aine Flynn
(@ABFlynn13) reported
from
Cardiff, Wales
Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet
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derw
(@50shadesofcoch) reported
from
Cardiff, Wales
@purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile
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Peter James Morgan
(@MjphotoInfo) reported
from
Penarth, Wales
@Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed
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Leigh Canham
(@leighcanham) reported
from
Cardiff, Wales
Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service
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Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
@Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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jase
(@jase_anson) reported
@Plusnet I have moved home and taken plusnet service with me. Engineer today was unable to set up the phone line for internet use due to issue with the poles outside. My partner and I work from home and need wifi online by Monday. Been on hold for ages. Please help sort this asap
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John Bulleyment
(@BulleymentJohn) reported
Trying to contact Plusnet is like Mission Impossible. They answer and then you hang on for 20 minutes and more-and no response. Tried 4 times today and wasted my day. Plusnet get your act together.
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F@ZL
(@fazl) reported
I am losing my patience with @Plusnet network failures and billing system failures.
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Plusnet
(@Plusnet) reported
@stephenmedlock The contract hasn't been broken as the increase is part of CPI+ which you agreed to when taking out the contract. If we do anything that is outside of the Terms then we'll let you know. - Curtis, Plusnet Sheffield
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Brigitte Baker
(@BrigBaker) reported
@Plusnet Only discovered this am from another call to Plusnet (last one 2 days ago) there's a problem in my area (PO16) & the expected fix won't be until 2mrw pm. Am a home based worker, this has really messed up my work this week, need issue to be resolved asap please....
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Ran Math
(@ranvru) reported
@Plusnet Hello. I've just joined you guys on a mobile plan. I received my contract email but there's no mention on when I my number would be ported over to your network. I did provide you with a PAC when I signed up online - are you able to check for me please?
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GG
(@GGsnapper) reported
Switched my Brdbnd 7 days ago, told it would take 10 days, today got text saying it had been delayed. Number given, called 3 times each 10min wait, no answer. No live chat, no way to contact them. #Plusnet @Plusnet . My advice .. stay well clear. Will cancel asap, given a chance
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Nick
(@HPWonderful) reported
@plusnet Hi Plusnet. I have a Plusnet mobile account on iPhone and, whilst it says I have Wi-fi calling enabled, it never seems to work. Should it?
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Evejam (sign name: hammer)
(@evejam) reported
@Plusnet how can deaf people contact you please, I don't do phone calls, need email address or online messaging. I want to make a complaint 😡😡😡😡😡
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Martin S
(@Seniormp) reported
having a problem with my WiFi so called @Plusnet what great service quick to answer and very efficient and friendly... :-) sorry I did not get the guys name...