Plusnet Outage in Caversham, Reading, England

@Plusnet any idea why your internet is so slow and only one person in my house can actually access it?

@Plusnet Your customer service si rude justo lo let you know, i spoke with someone called Brandon about a cancellation and he was laughing at me because apparently I was going to have the same problem with every other company. Happy that I left you!

@jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.

@kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data

@Plusnet AVOID AVOID AVOID. Waiting 4 weeks for them to change our lines and fibre. Still not done. No updates. Promised call divert but not set up & they are unable to set up as they said there is an issue. We no longer have access to our old premises so our clients can not contact us.

My #plusnet internet seems to be down, I’ve turned it on and off again and reset it. Now getting nothing as opposed to 0.4mb up @plusnethelp - trying to get some work done on my laptop and it’s not a great time for it to cut out. The broadband is a blinking green light.

Sort your pissing Internet out @Plusnet. Straight talking internet eh. Well it’s not working and it’s pissing me right off is that straight talking enough

@plusnethelp reaching the end of my tether. Simply need email re-activating but customer service phoneline seems unable to make this happen despite multiple calls. What is the problem please? Maybe @BBCWatchdog can find out? #plusnet #plusnethelp

Really disappointed with @Plusnet, horrible service - really let down!

This is absolutely ridiculous, you can't say there isn't a problem with the Internet this time... So many people are complaining! What is going on @Plusnet

@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

@Plusnet hello, are you having any problems in SA460DA postcode? No internet for over an hour

@plusnethelp Just writing to say what a shambolic service Plusnet offer. Cancelled our broadband despite telling them our house move date has changed days ago, leaving us with no Internet for 12 days and no real solutions how to solve this! Awful!

Sick of @Plusnet got to wait between 3/5 days for them to look at a problem and I have to pay them £65 for the repair and still pay my WiFi. Which is more on and off then a switch #sickofit #unfair Will be back soon i hope x

@plusnethelp can someone kindly help, my internet has been down since Dec 01 and no one from PlusNet has responded or helped