Plusnet Outage in Brierley Hill, Dudley, England

How is getting broadband so difficult with @Plusnet it is more comical than the comedian in the advert! Service drops out, they credit the account. System sees it hasn’t received money, so issues debt letter and stops service. Then told 10 days to get service back. @MartinSLewis

@jeremycorbyn But you’re willing to make people lose their jobs at Plusnet Sky Virgin and TalkTalk. Yet alone every ******* phone company that gives a broadband service. There’s no limit to your stupidity is there.

@VodafoneUK broadband down AGAIN for the THIRD time in less than three weeks. Truly appalling 'service' - I wish I hadn't moved from the reliable service I used before with @Plusnet

@plusnethelp @Plusnet sort your shit broadband out, how am I only getting 5mps download speed when promised 30mps+, disconnect multiple times from Xbox love when playing

I go to the shops for two hours and come back to find my phone and internet down, and the phone line troubleshooter not working. Thanks, @Plusnet

@plusnethelp switched to plusnet in mid Sept and all has been fine up until this week when the Internet has become really slow. Tried the tips on "how to boost your WiFi" but hasn't worked. Tried to go to our account to log the poor speed but the website isn't working. Pls help

@Plusnet hi I'm meant to be having an engineer out to fix broadband today between 8 and 1 we are coming into last hour and I'm wondering what's happened to them

@plusnethelp Hi, I am trying to confirm the max speed I can get for my address, but getting conflicting info. My Plusnet account shows 40Mbs but comparison sites say 66Mbs. I know they say average, but it would be useful to know what the actual max speed is. Can you help?

@plusnethelp one month in still no promised phone calls to resolve issues - forgot to connect new house, disconnect old house, no internet, no access to member centre. You paid £100 to my plusnet account to apologise but haven’t resolved the issues - customer service - not!

@plusnethelp hi, any issues with plusnet today? Can’t access internet and tried the usual, unplugging etc.

@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

@Plusnet Please can someone help!! You have left my 85 year old mother with no broadband or phone!! Set up a new account on the 3rd Sept she is vulnerable living alone and in a tier 3 area so is high risk. She is now isolated due to the poor service

@Plusnet @plusnethelp Thank you for your concern and assistance. Unfortunately we will now be looking at cancelling our account with you and going with another provider, one that actually attempts to help it’s customers.

It’s already been 2 weeks. If I don’t hear from your backlog team today with confirmation that an Openreach engineer will be at my add. latest by the end week, I will need you to cancel my account +reimburse my payment so that I can find a new efficient service provider @Plusnet