Plusnet Outage Report in Biddenden, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Biddenden, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Biddenden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Plusnet
Plusnet is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (14%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Biddenden, Kent, England
The most recent Plusnet outage reports came from the following cities: Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Ashford |
||
| Cranbrook |
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| Ashford |
Internet | |
| Maidstone |
Total Blackout | |
| Maidstone |
Total Blackout | |
| Maidstone |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Biddenden, England
Latest outage, problems and issue reports in Biddenden and nearby locations:
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Neil Wigglesworth (He/Him) 💙
(@Neilwigg) reported
from
Kennington, England
So @Plusnet is a bit rubbish isn’t it? Never had a broadband before that drops out every day, literally never and I’ve used Virgin, BT, EE, Sky and more over the years
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Bill Fox
(@BillfoxUk) reported
from
Lydd, England
@Plusnet @plusnethelp disappointed with the continued poor speeds for our broadband, its tough enough at the minute for #SmallBusinesse to survive without these problems adding to the stress levels. I only want the speeds that you are contracted to provide.
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Rose Gold
(@RrmetroldRose) reported
from
Ashford, England
@Plusnet epic fail - just had an email confirming removal of features that I had't got - I'm so confused now.
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James Galpin
(@jimjam_arch) reported
from
Ticehurst, England
@wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.
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Rose Gold
(@RrmetroldRose) reported
from
Ashford, England
@Plusnet I phoned help line - sorted. Automated e-mails were not very clear.
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BenC
(@Fatty_Gets_Fit) reported
from
Robertsbridge, England
@Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband
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Neil Wigglesworth (He/Him) 💙
(@Neilwigg) reported
from
Kennington, England
@Plusnet I don’t have a phone, so #1 is out - the rest are super basic that of course I’ve checked, the service works, it just drops out for a few minutes, every day...
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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PD
(@PD72645889) reported
@plusnethelp I've spoken to your Support on two different occasions now, and you have sent out an engineer twice. Nothing has improved. It is not my end. It is your end. When I was on BT before Plusnet, uptime was pretty close to 100%. Now it's dreadful, all because of you.
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Stephen Russell
(@piping_stevie) reported
@plusnethelp Adam, have tried multiple attempts to “boost” the WiFi, with and without Plusnet’s “help”. All results end in the same unreliable WiFi, which is useless for working from home.
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David Bailey
(@DBailey635) reported
Any #PlusNet customers out there with #router issues? Ours periodically blocks access to internet for both WiFi & Ethernet connected devices, while continuing to allow internal communication. PlusNet & Openreach engineers unable to find line faults. Is router Firmware faulty?
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A Rabbit of Negative Euphoria
(@Bexdora) reported
@slightly76 @Plusnet That's exactly it. I don't want to be mad at the customer services people I speak to because it's not their fault, individually, & I've been that side of the call before, but at the same time...GAH. Thank you!
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Simona McKenzie #BbB
(@signoramac) reported
@Plusnet Today in day 4 of no coverage for mobile network in our area with poor updates and no idea when the fault will be dealt with. Please contact @EE as you use their network to ensure you are informed of the issue and can contact your customers. Thank you
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Chloe
(@ChloesPJs) reported
@Tiothae Aaah I see. Yeah the issue is me trying to VPN into my parents house. With a double NAT connection that’s just not possible. They switched from Virgin Media to PlusNet and after a month Openreach just cut the line. They haven’t reinstated it yet and it’a over a month now.
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God_of_Dad
(@GodofDad1) reported
@DaveEl_ @Plusnet Crap like mine then. She noticed the hole in the wall to a cupboard so I could sneak a power cord for a computer in there... guess who had to fill in the small hole next to the skirting board.
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Tonyfluffbonce
(@tohaboo) reported
@Niki44 @skytv @Ofcom Had no issues with Plusnet.
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Yvonne Barrie
(@wordsfan) reported
@plusnethelp customer of 9 yrs doubt that will continue once contract up prob sooner. Appalling customer service today. Advised to “raise a ticket” which I have ZERO confidence in feel fobbed off Need to speak to a SENIOR manager ASAP. Will NEVER recommend Plusnet again
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A Rabbit of Negative Euphoria
(@Bexdora) reported
@KimJBishop @Plusnet Most of the customer services people have been lovely & the last person I spoke to from here was fab, but they obviously need a massive systems overhaul. It seems a lot of this was down to automated stuff, systems not talking to each other, & I'm the one who suffered for it.