Post Office Outage in Hackney, Greater London, England

@PostOffice Well we’ve submitted our complaint to Royal Mail so let’s see! Doesn’t help the fact important payment not received in time so our case thrown out of Court!

How come when you post something ‘Guaranteed Delivery Next Day’ and it never arrives neither @RoyalMail nor @PostOffice will take responsibility! #lostmail #importantpapers #lost

@PostOffice I was passing by so didn't need it today. But this is just one of many complaints locals have about thus sub Post Office which includes rude staff.

Postal service in Catford is aweful. It’s so intermittent and then Postworker delivering after 10pm Scared the hell out of me. Not cool. @RoyalMail @PostOffice

The @PostOffice won't give me my own money back in store. Stay away from their travel card - it's an awful deal and they will hold your money hostage. 🙃

Hey @PostOffice I paid for travel currency to be delivered to my local PO but it never arrived. I’m off on holiday tmw & now have no money to spend as refund takes 7 days.. #travel #tbloggers

@PostOffice again #hammersmith king street PO and no self service but a queue....#CustomerExperience

@PostOffice why am I waiting for a long time more than 10 mins at Islington branch. Only two staff and long queue. Not good service

.@PostOffice please sort out your #Hammersmith store. Ridiculous queues every time we go, at least 20 mins each time, only 1 cashier on and the self service machines out of order. It’s been awful ever since it moved into @WHSmith

@PostOffice such rude staff at your Kingston Road branch in Hampton Wick. I cannot believe how many years I have been subject to this poor level of service and attitude.

@PostOffice Of only there was on in our town centre - no wait - you closed it down !!

I’ve just had the most horrendous experience at @PostOffice @PostOfficeNews and trying to make a complaint has never been so long

@PostOffice Yesterday I posted my old passport to the passport office having renewed online at home and the po counter person commented on it saying how great it was. I agree! But I'm glad you still do this for folk who aren't comfortable doing it online. Because the paper form is awful.

@PostOffice I’ve submitted a complaint via web form. The staff in the WH Smith’s branch on Harben Parade, London NW3 really need some customer service training. Being on the receiving end of rude, dismissive, and hostile attitude is unacceptable. Sort them out.

@PostOffice I think my postman has been kidnapped! 🤨🤨 ain't seen him since last week and I've had nothing in my letter box since Tuesday last week, which leads me to believe he's been kidnapped by some long legged blonde! Poor bloke!😔😔😔

@PostOffice I arrived just after 1300 hours to post a birthday card overseas and left at 1342 hours. None of the self service machines were working as you can see. Staff were swamped. Queue well peeved.

@PostOffice just a small complaint. Had a parcel delivered today, left in the food waste bin, so far no problem, except the bin was about half full of food waste. Had to clean my package outside before opening it and bringing it in.

@PostOffice the post office Lewisham is a farce. Hardly any staff, long queues, little help and massively over complicated touch screen self service tills just to make a simple parcel postage. Ridiculous.

@PostOffice @Tesco I don’t know who employs the staff at the post office within tesco Front Lane Cranham RM14 but your member of staff Michelle is so rude and unhelpful. I suggest you do some staff training. All the staff in the actual store are lovely, so I imagine she is P.O.

I don't often send moany tweets but genuinely the @PostOffice in Ealing is the most depressing place. Always a massive queue and too few staff and just horrible atmosphere. Gross.

@PostOffice when is the postal service going to get better at their job

@PostOffice @RoyalMailHelp Thanks for that but I already have & we are NOT supposed to receive any of the crap distributed by the Post Office. However the poor sod delivering it is desperate to lighten the weight of their over filled bag of rubbish so put it through the letter box anyway!😬

@PostOffice Thanks for your help. I'm assuming that we don't need the customs stickers for the EU until told differently then.

@PostOffice No problem!

@PostOffice Not quite true. Whilst it's open the self service functions are both out of order. It's crazy in this day and age to have to queue to post one greetings card.

@PostOffice internet service is the biggest rip off going, i’m supposed to pay £21 a month but end up with bills of £40 a month, and the service is never actually working, yet again my service is broken. So angry 😡 right now. Sort out you’re service

@BalhamDailyPRSS @DuCaneCourt @BusinessWandBC @NightingaleSMcD @TootingPRSS @naturalforbaby @NNsw1217 @weareBATCA Great news about the @PostOffice - save us having to queue for 20 minutes for the dubious pleasure of being treated like shit by the miserable bastards in the main #Balham one!

@PostOffice As you will no longer have a banking service after the 11th September, is this not superfluous to your business profile.

@PostOffice Other staff members would not help, most of them finding refuge behind the door. 40+ people waiting in 2 queues, main desk & self service tills. A guy decides to close the self service despite the queue, insults clients who complain and ask him to finish the queue b4 closing

Whew. The way this letter of complaint is going to get written to @PostOffice. I am fuming. Fuming.

@PostOffice @BootstrapCook So much excellent advice from the Post Office to help us save money. An extra tip is to only use free email to send messages as oppose to using stamps to send letters

@PostOffice Staff were rude to a number of customers, pushing people out of the way without saying excuse me, threw my letters on the side, no care at all.

The worst cues found in the country have to be the @postoffice 20mins to hand in a return item cos people are trying to send hand cream to America... Come on mannnnnnn

@PostOffice since your Walthamstow Central branch relocated service quality and staff knowledge has gone out the window. This is what happens when you make experiences staff redundant as part of so called cost cutting.

@PostOffice The WHSmith in Ealing Broadway is closing down next week what will happen to the postoffice inside

@RoyalMailHelp the WHsmith in Ealing Broadway is closing down what will happen to the postoffice that is inside the store. It closing next week

@NManormani @hammersmithandy @WHSmith @PostOffice I never go in / the experience is appalling. They are gone very soon. I thought they were Post office staff operating within @WHSmith not passed to work them. This is privatisation of the post office.

Thank you to the lady at @WHSmith @PostOffice who sent me on a wild goose chase and wouldn’t wait for 10 seconds after 6pm for me to send my post out. Customer service is being a nice person is just non existent it seems.

For goodness sake! Bad enough @CoopBankUK_help doesn’t have any branches! Now the @PostOffice doesn’t have any paying in envelopes! 🧐

Prime collection time & just before Christmas @PostOffice #lavenderhill One person operating the customer service collection point. Needless to say there is a very long queue 🙄 😠

Can't believe lady in @PostOffice jay said to a lady if you can't speak English I can't help you

@PostOffice @coyleneil you used to have self service in Walworth main Post Office. Now just humungous queues

@PostOffice About 15 minutes so not too bad, but it did seem poorly staffed for a busy post office.

@PostOffice Yeah, apparently they can only help 9-5 M-F. Unfortunately I’m at work then.

@PostOffice No thanks. It’s not about a specific branch; it’s about a general trend where the quality of the service environment is diminished and squeezed. I could give a long list of places. The direction of travel saddens me.

@PostOffice 5 minutes ago. Always such poor service. Only 2 desks open.

@PostOffice Well done guys. Ur website advises DBS counter service availabke at Ealing Broadway but after queuing up and wasting time was told this is not the case. Unbelievable ineptitude. #timewaste

@StarlingForBiz @StarlingBank @Xero @PostOffice - Xero integration Me: yeahhhhh finally 😊🤠🤠🤠🤗🤗🤗🤗 - "CSV exports help you handle the numbers. " Me: 😫😫😫😤😤😤😤😤😤😤 It's not an integration, it's a mockery

@PostOffice I’ve sent a fragile gift in the post that was thoroughly bubble wrapped and in two envelopes. Item has arrived broken and receiver has put her hand in shards of glass. Very bad form and could be dangerous!!

@PostOffice appalling service in East Dulwich post office. 25 people waiting 2 people serving and another employee avoiding eye contact and working on something else!!

@PostOffice you are the worst ISP providers I've ever had the misfortune to join.

@PostOffice all those who are looking for broad band please avoid this it’s total rubbish. I tried ringing them they don’t answer their WiFi doesn’t work I end up using my mobile data. I am stuck with them because of the 12 month contract. It’s total bull crap

@angelateeling What do we know about that Local @PostOffice postman/woman who walk in all types of weather to deliver letter parcels. For me it’s how they spend a little extra time to talk to people in the community like elderly who got nobody else to talk to. We should all support #PostOffice

@PostOffice Really disappointed today with the service at my local post office at maghuall square L31. I had bought some euros and realised shortly after that I should have bought currency for Chech Crown for Prague. Explaining the situation and with my full receipt.

@PostOffice The lift was partially out of action due to staff moving items. So 3-4 times I had to walk up to flight of stairs. When I questioned this staff were rude and didn’t offer to help me.

@PostOffice Hi Stephen. I had a pulled muscle in my leg and a huge suitcase with me today. The post office opened at 9am and no one was available to support me at a till.

@PostOffice utterly disgusted by the service in your Bristol Galleries store this morning staff were rude, unhelpful and I have left I’m tears..

@RoyalMail if you want to protect revenue you really must ensure that @PostOffice tells counter staff to cancel #stamps on over ease secure/barcoded mail as well as inland. Today they were perfectly happy to cancel stamps on Large Letters & parcels, and on Special Delivery 1/2

I swear the @PostOffice sucks . How you guys lose my whole ass package clearly labeled to my address & then blame it on my address being “invalid” but when I call and ask you guys blame it on a “labeling issue” bc my address is obviously valid and now there needs to be an

@PostOffice Well @PostOffice and @RoyalMail we shall see if they bother and regardless it’s a farce and the page should state the rate varies and saying it mentions it on the previous page (below the big red button saying get quite) is at the very least poor UX