Santander status: access issues and outage reports

Problems in the last 24 hours in Windsor, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Windsor, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Windsor, England

Latest outage, problems and issue reports in Windsor and nearby locations:

• 
  PalmerDhiraj (@DhirajPalm9776) reported 10 minutes ago from Harrow, England

  @santanderuk But I am not online with bank account. Can't do online. Can u help in restoring the service pls?

• 
  Iain White (@WhiteIain) reported 10 minutes ago from Bracknell, England

  @santanderuk 40 mins on hold and still on hold actually sat in one of your branches who can’t help me after a call this morning to you advised me to go to a branch . Is this acceptable on any level . Anyone suggest a better more modern business bank I should be switching to ?

• 
  OD 💚 (@Olivia121994_) reported 14 minutes ago from Harrow Weald, England

  @santanderuk is your app down? Trying to do a transfer and keeps crashing.

• 
  Patrick (@Everybody63) reported 18 minutes ago from Hillingdon, England

  @santanderuk hi..i'm having problems logging on to the mobile app

• 
  Chris Creissen (@ChristopheSkis) reported 32 minutes ago from Hillingdon, England

  @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

• 
  Scott Maintenance (@Scottmaintain) reported 35 minutes ago from Rickmansworth, England

  @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

• 
  Joey Maley (@joeymaley) reported 41 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  Corinna Reilly (@corinnareilly) reported 54 minutes ago from Old Windsor, England

  @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  clayton king (@king_clayton) reported 2 minutes ago

  @santanderuk Sandi is a brain dead pigshit - first impression what a **** bank I’m trying to switch to - how do I reverse it due to your incompetence

• 
  Paul (@tooshortplanks) reported 3 minutes ago

  Just contacted @santanderuk by telephone to ask for a replacement card. The customer service was shocking. Every time I asked for a replacement the agent kept wanting me to try other actions, even after explaining what I had experienced.

• 
  Daryl M (@MyBallsWazHot) reported 6 minutes ago

  @santanderuk any chance of someone from customer services picking the phone up??? Taking ages

• 
  pink ladies plymouth (@loveforplymouth) reported 7 minutes ago

  @PetersSiob31933 @santanderuk Been in again today still no help it’s so bad! Tried for such a long time think another bank is neded 😩

• 
  AP (@andyparsons3) reported 7 minutes ago

  Fun fact @santanderuk can flag a €payment in milliseconds but apparently needs a full working day to unflag it. Efficiency clearly only runs one direction when you pay for banking services

• 
  KM (@KEM0901) reported 11 minutes ago

  @santanderuk hi, please can we have some way of getting support for my daughter who is trying to set up a student account. We can’t phone as she doesn’t currently have an account.

• 
  ANDREW JAMES BRINKMAN (@monounio) reported 13 minutes ago

  It’s a contingency to use my money to make war! When I have earnt that saving lives! Lock down Santander please 🙏🏻. @santanderuk

• 
  Ash 1974🔴🏐 (@andy_horner) reported 14 minutes ago

  @santanderuk Not really any help and 5 days was mentioned which is a joke as its not 1950 is it?

• 
  AP (@andyparsons3) reported 16 minutes ago

  @santanderuk @santanderukhelp thinks it is a five-star rating but customer service response time that belongs in the last century. Pick one to be proud of.

• 
  OldishBird (@oldishbird1) reported 16 minutes ago

  @SandraF74372594 @santanderuk I waited for 30 minutes then decided it was pointless. Some of their staff on X have admitted there’s an outage even though their official status page claims not.