Santander status: access issues and outage reports

Problems in the last 24 hours in Windsor, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Windsor, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Windsor, England

Latest outage, problems and issue reports in Windsor and nearby locations:

• 
  PalmerDhiraj (@DhirajPalm9776) reported 3 minutes ago from Harrow, England

  @santanderuk But I am not online with bank account. Can't do online. Can u help in restoring the service pls?

• 
  Corinna Reilly (@corinnareilly) reported 5 minutes ago from Old Windsor, England

  @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

• 
  Joey Maley (@joeymaley) reported 18 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  Chris Creissen (@ChristopheSkis) reported 24 minutes ago from Hillingdon, England

  @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

• 
  OD 💚 (@Olivia121994_) reported 25 minutes ago from Harrow Weald, England

  @santanderuk is your app down? Trying to do a transfer and keeps crashing.

• 
  Patrick (@Everybody63) reported 26 minutes ago from Hillingdon, England

  @santanderuk hi..i'm having problems logging on to the mobile app

• 
  Iain White (@WhiteIain) reported 26 minutes ago from Bracknell, England

  @santanderuk 40 mins on hold and still on hold actually sat in one of your branches who can’t help me after a call this morning to you advised me to go to a branch . Is this acceptable on any level . Anyone suggest a better more modern business bank I should be switching to ?

• 
  Scott Maintenance (@Scottmaintain) reported 58 minutes ago from Rickmansworth, England

  @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sarah (@MsSC1986) reported 7 minutes ago

  Dear @santanderuk please fix your mortgage arrears emails. I’ve made a payment plan, so don’t send me an email asking me to either pay in full or call to make an arrangement. It’s not too hard to set the system to check whether I’m sticking to the plan or not.

• 
  Chris (@Chrismorro1874) reported 7 minutes ago

  @santanderuk have the worst customer service I have ever experienced, quick enough to take your money but not one person wants to help you on the phone…shambles

• 
  One under par (@Oneunderpar3) reported 10 minutes ago

  @santanderuk how long am I supposed to wait online chat to speak to a real person to explain a security issue?

• 
  StarmerOut (@ForeverScept) reported 18 minutes ago

  Just saying I hate will you record your voice or wait 35 minutes to get through to an Indian working from home @santanderuk please go to our app where we won’t reply for 24 hours is the epitome of everything I hate about modern Britain. @antanddec **** your *****.

• 
  Laura odell (@lauraodell13) reported 20 minutes ago

  @santanderuk I have tried phoning and have sent a few emails and still no response. Please please can someone give me a message. My account is locked and I need to be able to access it asap

• 
  Nick (@petch_nic) reported 20 minutes ago

  @santanderuk Why is your chat service not transferring me to a human agent? What is the problem

• 
  Ian Melville (@irmelville) reported 24 minutes ago

  @santanderuk The shocking level of customer service you are showing today is perhaps the worst I've had to deal with in a long time...

• 
  Urmston Meadows (@UrmstonMeadows) reported 25 minutes ago

  @santanderuk - we'll put your fees up but don't worry, the service will be even worse

• 
  Elizabeth Tillyer (@ElizabethT34440) reported 28 minutes ago

  @santanderuk So, Dad opened his account 8th June (Shipley) 1-3pm. but the clerk failed to enter Dads address correctly. After weeks of frustration and no sight of the money, I'm disgusted this clerk bragged about 'have been doing this all week' Today the error was rectified.

• 
  𝐮𝐧𝕩𝐪. (@uniiqverse) reported 29 minutes ago

  @santanderuk Issue is why are you not giving away money like your mate @AskNationwide