Santander status: access issues and outage reports

Problems in the last 24 hours in Windsor, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Windsor, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Windsor, England

The most recent Santander outage reports came from the following cities: Walton-on-Thames.

City	Problem Type	Report Time
Walton-on-Thames	Transactions	8 days ago
Hampton	Transactions	7 months ago
Slough	Mobile App	8 months ago
Woking	Website	9 months ago
Feltham	Withdrawals	10 months ago
Hounslow	Transactions	1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Windsor, England

Latest outage, problems and issue reports in Windsor and nearby locations:

• 
  Iain White (@WhiteIain) reported 5 minutes ago from Bracknell, England

  @santanderuk 40 mins on hold and still on hold actually sat in one of your branches who can’t help me after a call this morning to you advised me to go to a branch . Is this acceptable on any level . Anyone suggest a better more modern business bank I should be switching to ?

• 
  OD 💚 (@Olivia121994_) reported 13 minutes ago from Harrow Weald, England

  @santanderuk is your app down? Trying to do a transfer and keeps crashing.

• 
  Patrick (@Everybody63) reported 37 minutes ago from Hillingdon, England

  @santanderuk hi..i'm having problems logging on to the mobile app

• 
  Scott Maintenance (@Scottmaintain) reported 47 minutes ago from Rickmansworth, England

  @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

• 
  Chris Creissen (@ChristopheSkis) reported 49 minutes ago from Hillingdon, England

  @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

• 
  Joey Maley (@joeymaley) reported 51 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  Corinna Reilly (@corinnareilly) reported 51 minutes ago from Old Windsor, England

  @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

• 
  PalmerDhiraj (@DhirajPalm9776) reported 54 minutes ago from Harrow, England

  @santanderuk But I am not online with bank account. Can't do online. Can u help in restoring the service pls?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sarah (@MsSC1986) reported 3 minutes ago

  Dear @santanderuk please fix your mortgage arrears emails. I’ve made a payment plan, so don’t send me an email asking me to either pay in full or call to make an arrangement. It’s not too hard to set the system to check whether I’m sticking to the plan or not.

• 
  Lee Hayward (@vibedcoder) reported 3 minutes ago

  @santanderuk The number on the website is no longer in use.

• 
  D4VEH (@d4_veh) reported 5 minutes ago

  @santanderuk @santanderukhelp Can you lot pack in with restrictions on my mobile app!! Why the hell do I need to tell you my income to access my mobile banking app,

• 
  Garry Peat (@RidgewayRam) reported 8 minutes ago

  @santanderuk Yes we will email you but this needs reporting to FSCS and financial ombudsman as the service we are getting is nothing short of appalling. Promises to call back but don’t and still can’t access our money despite requesting a transfer to an account in the same name …. Sigh 😞

• 
  The Chaos Lounge (@chaosprimeZ) reported 8 minutes ago

  @PixelPrincessRG @santanderuk Im just so annoyed ya know, this will impact my next 2 months now. £1k might not be a lot for some but its what im budgeting especially with the schools opening next week. Its hit heavier this month and having that money returned i didnt spend would help a lot.

• 
  Clare Wiener (@ClareWiener) reported 15 minutes ago

  @santanderuk Omg absolutely appalling service. Having been on the phone for almost 2 hrs I was told I was hostile. Absolutely not! I was frustrated by your appalling service. I've now been told I need to call back on Monday. Santander won't call me! Just how much time do I have to waste?

• 
  For Hod,for Harry,for England & St george (@CoulsdonTHFC) reported 16 minutes ago

  @santanderuk Then after updating my details I go on the app & you’ve cut off my mobile banking access so I have to do it all again 😡

• 
  Laura odell (@lauraodell13) reported 17 minutes ago

  @santanderuk I have been trying to contact customer service for a few days now, my account has been blocked. Please can someone contact me asap

• 
  @roadworksauditoruk (@roadworkauditor) reported 19 minutes ago

  @santanderuk As you can imagine having her stuff stolen in the first place was very distressing then to be let down by her own bank was the final straw !

• 
  Tim B. (@The_Swell_Shark) reported 25 minutes ago

  @santanderuk Thanks for responding, but I've already used that tool. The issue itself is with capturing the photo of the cheque. No matter what angle, light or background, your app won't complete the process. Awful. Just awful. 👍