Is Santander down in Houghton-Le-Spring, County Durham, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Houghton-Le-Spring, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Houghton-Le-Spring and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (38%)
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Website (27%)
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Transactions (18%)
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Login (11%)
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Transfer (5%)
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Withdrawals (2%)
Community Discussion
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Santander Issues Reports Near Houghton-Le-Spring, England
Latest outage, problems and issue reports in Houghton-Le-Spring and nearby locations:
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Dana
(@dana1smith) reported
from
Sunderland Bridge, England
@santanderuk is there still a problem with card payments ?
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sally🌻🇺🇦😷#FBPPE 🇪🇺
(@Kinsal2) reported
from
Chester-le-Street, England
@MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.
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Matt Casemore
(@CasemoreMatt) reported
from
Trimdon Foundry, England
@santanderuk @santanderukhelp your customer service is appalling. Hanging up on the customer isn't very professional, is it. All we wanted to do was change our address!
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sorcha
(@sorchaodonneII) reported
from
Sunderland, England
Anyone who banks with @santanderuk having issues with payments declining due to the 3D authentication failing, but it’s not actually giving you an OTP or asking you to authorise the payment on the santander app? Don’t know what to do 🫠
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Craig Kelly. 🇬🇧🏳️🌈
(@craigkelly1969) reported
from
Newburn, England
@santanderukhelp The customer relations around this whole technical issue have been a complete fiasco @santanderuk and @santanderukhelp and I sincerely hope the plonker responsible for destroying thousands of peoples plans today is looking for another job on Monday morning !!
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Daniel
(@danieljohnallis) reported
from
Gateshead, England
Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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josiepilch 🏴🇪🇺🏴
(@josiepilch) reported
Hey @santanderuk one of the main reasons we bank with you and have remained loyal has been amazing customer service & being able to speak to someone on your phone line straight away. My husband has now been on hold for 30 minutes. Any explanation for this change?
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MatrixAnalysis
(@Fran115MW) reported
being, they are clearly harbouring clients money with no intention of returning it IMO. @santanderuk please can you sort this out and requisition the money back to my account forthwith. Please direct message me and I can provide details, as this will have to go down as a fraud
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brittania.hmh
(@brittania_hmh) reported
@DyHardPro @santanderuk Awful service to those who are having difficulties when out of the UK
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Sonia Bhogal
(@SoniaBhogal) reported
Diabolical service from @santanderuk @santanderukhelp today. After 1hr 7 mins on the phone I had to hang up and use my @Barclaycard Visa Credit instead.
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Kitty
(@KittyHenton) reported
@Maxamilliano3 @santanderuk Same here. In supermarket. Manager made out it was my problem. Kind of glad it’s not just me affected!!
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TomBeale
(@Tom22Beale) reported
@santanderuk I need a bank statement outside of my usual schedule for issuing statements in order to complete purchase of a property, online chat does not recognise this problem. Can you help?
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Bibi
(@blightybibi) reported
@santanderuk just poor customer service at the moment! Why don’t you have enough people answering the phones?
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Ignacio Berinstain
(@IBerinstain) reported
@santanderuk instead of jumping on the ukraine band wagon why dont you sort out your customer service for UK customers.. the phone line cut out as soon as I got through and started speaking after waiting 40 minutes. DISGUSTING
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Eco Heaven
(@heaven_eco) reported
@santanderuk are you having issues with Mastercard debit cards not working? Mine was declined and asking for authorisation today.
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Duncan Jones
(@duncgreenfinger) reported
Absolute joke @santanderuk I’ve been on the phone 53 minutes first time, no response. Second time 43 minutes, connected but no one picked up. I have a issue with my card and currently while out at the shops