Is Santander down in Houghton-Le-Spring, County Durham, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Houghton-Le-Spring, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Houghton-Le-Spring and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (38%)
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Website (27%)
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Transactions (18%)
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Login (11%)
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Transfer (5%)
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Withdrawals (2%)
Community Discussion
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Santander Issues Reports Near Houghton-Le-Spring, England
Latest outage, problems and issue reports in Houghton-Le-Spring and nearby locations:
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Craig Kelly. 🇬🇧🏳️🌈
(@craigkelly1969) reported
from
Newburn, England
@santanderukhelp The customer relations around this whole technical issue have been a complete fiasco @santanderuk and @santanderukhelp and I sincerely hope the plonker responsible for destroying thousands of peoples plans today is looking for another job on Monday morning !!
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Daniel
(@danieljohnallis) reported
from
Gateshead, England
Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!
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sorcha
(@sorchaodonneII) reported
from
Sunderland, England
Anyone who banks with @santanderuk having issues with payments declining due to the 3D authentication failing, but it’s not actually giving you an OTP or asking you to authorise the payment on the santander app? Don’t know what to do 🫠
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sally🌻🇺🇦😷#FBPPE 🇪🇺
(@Kinsal2) reported
from
Chester-le-Street, England
@MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.
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Matt Casemore
(@CasemoreMatt) reported
from
Trimdon Foundry, England
@santanderuk @santanderukhelp your customer service is appalling. Hanging up on the customer isn't very professional, is it. All we wanted to do was change our address!
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Dana
(@dana1smith) reported
from
Sunderland Bridge, England
@santanderuk is there still a problem with card payments ?
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Hunter
(@BonesAndLace12) reported
@santanderuk We would like you to be pleased to help @MorganBroadcast ! Her money was stolen because of your poor security measures! Her pin was accessible within your app! There's no transparency, your strategy is poor, and your performance feels the same.
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🪷 Karen May 🪷
(@KarenMayNUW) reported
@MorganBroadcast What an absolute mare. I am so sorry you had to go through this and not getting the support. @santanderuk are shocking - we have 2 major complaints being investigated at the moment, and both with the ombudsman. I hope someone pulls their finger out and sort this out for you 🤞🏼
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alexm1979🌱
(@TheAstrid79) reported
@MorganBroadcast I hope you get things sorted. Sounds horrendous. Worst thing I ever did was go to @santanderuk. My bank a known for their customer service, can recommend first direct. I won't go anywhere else now.
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weeDesbhoy
(@ThomasC44047913) reported
@theophilus21C @santanderuk You can access your card pin from the phone app. And yes, anyone who can access or clone your smart phone, IS YOU, to the bank. Don't know if its all banks, but defo Santander. Could tell you a few horror stories about that particular banks ' fraud prevention' decisions.
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Stephanie
(@saaalliso) reported
@MorganBroadcast @santanderuk you should be ******* ashamed of yourselves for putting the blame of this criminality on the VICTIM and for, when you are more than capable of helping, have done absolutely nothing other than show you don't actually care jack **** about your loyal customers 🖕
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Tax
(@simonhcbenson) reported
@MorganBroadcast @santanderuk This is because there will be a PIN reminder in your bank app on your phone I had a similar issue with @AmexUK But they held their hands up that.this was a flaw their end and did not charge me Sounds like Santander you do the same here
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Michaela Tait ❤️ 🎼🖌🦔🇺🇦
(@MichaelaTait8) reported
@MorganBroadcast I’m so so sorry this happened to you. Please read @santanderuk You must act to help this lady.
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John Yani
(@JohnYani) reported
@MorganBroadcast @santanderuk So, a full day before you block a stolen SIM card?
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Westie
(@WestieSpurs) reported
@MorganBroadcast I have palpitations just reading this. It’s so awful. I bank with @santanderuk too, and would hope they would back their customer through your general banking transactions. Calling a mobile you have reported as stolen along with your cards is just beyond dumb. Hope it gets sorted
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Mrs D.
(@kaydavies34) reported
@MorganBroadcast Oh My God! This is so awful. This could happen to anyone and @santanderuk are acting terribly. I hope you get your money back and move banks!!! Can highly recommend @monzo x