Santander

Is Santander down in Houghton-Le-Spring, County Durham, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Houghton-Le-Spring, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Houghton-Le-Spring and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Houghton-Le-Spring, County Durham, England 12/13/2025 23:05

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (41%)

    Mobile App (41%)

  2. Login (27%)

    Login (27%)

  3. Transactions (14%)

    Transactions (14%)

  4. Website (14%)

    Website (14%)

  5. Withdrawals (5%)

    Withdrawals (5%)

Community Discussion

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Santander Issues Reports Near Houghton-Le-Spring, England

Latest outage, problems and issue reports in Houghton-Le-Spring and nearby locations:

  • dana1smith Dana (@dana1smith) reported from Sunderland Bridge, England

    @santanderuk is there still a problem with card payments ?

  • Kinsal2 sally🌻🇺🇦😷#FBPPE 🇪🇺 (@Kinsal2) reported from Chester-le-Street, England

    @MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.

  • craigkelly1969 Craig Kelly. 🇬🇧🏳️‍🌈 (@craigkelly1969) reported from Newburn, England

    @santanderukhelp The customer relations around this whole technical issue have been a complete fiasco @santanderuk and @santanderukhelp and I sincerely hope the plonker responsible for destroying thousands of peoples plans today is looking for another job on Monday morning !!

  • sorchaodonneII sorcha (@sorchaodonneII) reported from Sunderland, England

    Anyone who banks with @santanderuk having issues with payments declining due to the 3D authentication failing, but it’s not actually giving you an OTP or asking you to authorise the payment on the santander app? Don’t know what to do 🫠

  • CasemoreMatt Matt Casemore (@CasemoreMatt) reported from Trimdon Foundry, England

    @santanderuk @santanderukhelp your customer service is appalling. Hanging up on the customer isn't very professional, is it. All we wanted to do was change our address!

  • danieljohnallis Daniel (@danieljohnallis) reported from Gateshead, England

    Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • DanielleMollo17 Danielle Molloy (@DanielleMollo17) reported

    @santanderuk I have been logged out of my online banking even with my correct details, called up 4x and nowhere & been on the phone for almost 4 hours today and all I want is access to my own money. Can someone please call me back

  • stevehales18 steve hales (@stevehales18) reported

    @santanderuk Would be useful for Santander to not close down my local branch and stop wasting money on the talentless Ant and Dec

  • townsend_sally Sally Townsend (@townsend_sally) reported

    @santanderuk I need to complete chaps transaction TODAY, can anyone help?

  • EndvrCoach Christian Cullinane (@EndvrCoach) reported

    @santanderukhelp @santanderuk I don’t want to complain. I want you to provide the service you advertise and speak to me to resolve my issue that you have created and is impacting me right now. Feel free to send me a DM and I can give you a number to actually call me and resolve this.

  • charlescolbour1 Charles C (@charlescolbour1) reported

    Hi @santanderuk @bancosantander after 4.5 hours I still have been unable to get through to your security team to get the block removed from my account. Its now 3 am local time and I feel physically ill from this process.

  • Noodles2312 Kaz 🦁 #UTV (@Noodles2312) reported

    @santanderuk trying to report a fraud on my account - calling number with message saying we close at 8 - been calling since 7:15 SHOCKING SERVICE

  • JE_esquire JE_esquire (@JE_esquire) reported

    Dear @santanderuk - how do I make a complaint? I have a fraud case which your team have not sorted despite a number of requests and when I ask to speak to complaints team to escalate, they hang up on me? This is the worst customer service.

  • leotanczt Leonie Tanczer (@leotanczt) reported

    @clevybencheton @santanderuk Oh, £75 wouldn't even justify the pain that was inflicted on me having to hear this bloody automated voice interrupting the music every 20sec. If it would just be the music - I genuinely think it would be easier to keep holding and working next to it. But this way...Argh!!!

  • EmmYouEffCee 2badmice (@EmmYouEffCee) reported

    @santanderuk help. I cannot login online can't get through on the telephone and going round in circles with your chatbot. I just need a paper statement posting for my credit card account. That's it. Please send help. Thanks.

  • RussMcKernan Russell McKernan (@RussMcKernan) reported

    @santanderuk I have been unable to transfer money from my Santander Choice account for TWO days! When will you fix this! It is now urgent.