Santander

Is Santander down in Grays, Borough of Thurrock, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Grays, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Grays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Grays, Borough of Thurrock, England 11/18/2025 10:30

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (53%)

    Mobile App (53%)

  2. Website (27%)

    Website (27%)

  3. Login (20%)

    Login (20%)

Live Outage Map Near Grays, Borough of Thurrock, England

The most recent Santander outage reports came from the following cities: London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomLondon Login
United KingdomLondon Withdrawals
United KingdomLondon Transactions
United KingdomLondon Transactions
United KingdomLondon Website

Community Discussion

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Santander Issues Reports Near Grays, England

Latest outage, problems and issue reports in Grays and nearby locations:

  • revjdouglas Johnny Douglas (@revjdouglas) reported from Hextable, England

    Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

  • t_saviour Paul Cook (@t_saviour) reported from Romford, England

    @santanderuk been held on call for over 25 minutes ...then get cut off. Great customer service .. not! Message "sorry to keep you waiting" then you cut someone off.

  • pmancat David Crossinggum (@pmancat) reported from London, England

    @santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

  • CopybyAnna Anna Pattenden (@CopybyAnna) reported from London, England

    I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

  • Webbo2306 Webbo (@Webbo2306) reported from Bexleyheath, England

    @ClemFandango61 @santanderuk I hate them machines but it's not so easy going inside a branch when they keep closing them down and the ones that are still open close at 3pm. Putting money in my own account has become such an inconvenience and it's something I need to do at least 3 times a month😤

  • KingmanSimon simon kingman ⭐⭐ (@KingmanSimon) reported from Crayford, England

    @santanderuk hi can someone help with a maturing fixed rate bond for our children. The woman we spoke to said we have to do it online is this right?

  • LeighBristow Leigh Bristow (+_+) (@LeighBristow) reported from Gravesend, England

    @santanderuk what would be the reason for online payments using Santander MasterCard Debit card not going being able to completed, yet can use visa and amex. Having so many problems since MasterCard Debit

  • mikej2504 Michael Jones (@mikej2504) reported from Walderslade, England

    @santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • steveoburns316 Steven Burns (@steveoburns316) reported

    @santanderuk how do you cancel a credit card account .. Please don’t say use Sandi I’ve tried 20 times it’s awful 😞

  • Fran115MW MatrixAnalysis (@Fran115MW) reported

    @santanderuk Mr Bostock, get off your arse and sort this matter out. The same woman who tells me that Mr Rahel is on annual leave this week, yet managed to email me last night, and then says afterwards that he is on annual leave as of "now", so somewhere down the line she's not

  • Fran115MW MatrixAnalysis (@Fran115MW) reported

    @santanderuk totally unacceptable Santander. You must be the most useless bank I've ever come across. No wonder I can't access the 5,000 euros in my spanish bank either, and you've let people take money from it that shouldn't be taking money from it. Where's Mr Bostock so I

  • Fran115MW MatrixAnalysis (@Fran115MW) reported

    @santanderuk @firstdirect Santander you sent me this last night, and I have refused your compensation. You had no right to block the account. You miss out the essential factor which was that your operative actually offered to put the payment through that I was going to make,

  • Sarah44291773 Sarah (@Sarah44291773) reported

    @santanderukhelp You have provided incorrect information. You said depends on how late. @santanderuk gives the credit score agencies this information on a customer if they are 1 day late. Without advising the customer. T&C's are just not cutting it. Call a customer, send a letter.

  • GabriellaRusso Gabriella Russo (@GabriellaRusso) reported

    @santanderuk Utterly awful system, completely useless. Been on the phone for an hour being pushed from pillar to post because you ignored letters with change of address and requests to close the account. #systemsaysno #crapcustomerservice

  • HrInnovating Real Innovating HR (@HrInnovating) reported

    @santanderuk I am very #disappointed with the service currently. No one is giving me a direct response as to what is happening to my cheque and I am left to just wait. Can someone let me know what is going on? @santanderukhelp

  • Fran115MW MatrixAnalysis (@Fran115MW) reported

    @santanderuk so Santander you have shamefully just blocked the switching of my account to @firstdirect You have absolutely no grounds to block the switch and First Direct state they have not been given a reason. It's my choice and my money, you've admitted there was no reason to

  • ablowtothehead Lester Mackenzie (@ablowtothehead) reported

    @santanderuk your finance arm has incorrectly attached finance to my car because of a previous owners personal plate and now I can't sell it until it's cleared. How can I sort this out quickly? Please help. I have an offer on the car and 1 day to sort this out. Please help!

  • FabienTempest Tinie Tempest ⚒️ (@FabienTempest) reported

    @santanderuk Could someone please DM me? My Online banking service won't let me upgrade my account and the Livechat function isn't working either.