Santander

Is Santander down in Grays, Borough of Thurrock, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Grays, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Grays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Grays, Borough of Thurrock, England 01/19/2026 18:30

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Login (16%)

    Login (16%)

  3. Website (14%)

    Website (14%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Live Outage Map Near Grays, Borough of Thurrock, England

The most recent Santander outage reports came from the following cities: London, Romford and Gravesend.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomRomford Website
United KingdomLondon Mobile App
United KingdomLondon Login
United KingdomGravesend Mobile App
United KingdomLondon Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Grays, England

Latest outage, problems and issue reports in Grays and nearby locations:

  • CopybyAnna Anna Pattenden (@CopybyAnna) reported from London, England

    I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

  • KingmanSimon simon kingman ⭐⭐ (@KingmanSimon) reported from Crayford, England

    @santanderuk hi can someone help with a maturing fixed rate bond for our children. The woman we spoke to said we have to do it online is this right?

  • t_saviour Paul Cook (@t_saviour) reported from Romford, England

    @santanderuk been held on call for over 25 minutes ...then get cut off. Great customer service .. not! Message "sorry to keep you waiting" then you cut someone off.

  • Webbo2306 Webbo (@Webbo2306) reported from Bexleyheath, England

    @ClemFandango61 @santanderuk I hate them machines but it's not so easy going inside a branch when they keep closing them down and the ones that are still open close at 3pm. Putting money in my own account has become such an inconvenience and it's something I need to do at least 3 times a month😤

  • revjdouglas Johnny Douglas (@revjdouglas) reported from Hextable, England

    Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

  • LeighBristow Leigh Bristow (+_+) (@LeighBristow) reported from Gravesend, England

    @santanderuk what would be the reason for online payments using Santander MasterCard Debit card not going being able to completed, yet can use visa and amex. Having so many problems since MasterCard Debit

  • pmancat David Crossinggum (@pmancat) reported from London, England

    @santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?

  • mikej2504 Michael Jones (@mikej2504) reported from Walderslade, England

    @santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • RedHawkWinter Red Moll (@RedHawkWinter) reported

    @MorganBroadcast @santanderuk @VirginActiveUK Holy Christ. How dreadful. Random thought, who is your MP? Can they help with this?

  • rosemarycarmen2 rosemarycarmen (@rosemarycarmen2) reported

    @MorganBroadcast What an awful thing to happen! @santanderuk and @VirginActiveUK really needs to sort out all of this..you should not be out of pocket! I hope things work out and it’s all sorted for you.

  • jeidepinkett Wendy (@jeidepinkett) reported

    @MorganBroadcast If they were able to get into your phone and you have @santanderuk app on the phone, with facial recognition to get into the app, then they can get your PIN, as @santanderuk app offers that service

  • hilburs Hilary 🏴󠁧󠁢󠁳󠁣󠁴󠁿🐕 🇬🇧💙🚮♻️ (@hilburs) reported

    @MorganBroadcast @santanderuk Your mobile phone company should have been contacted and asked to cancel the SIM. Which would stop them using your phone number. They then issue a new sim. Same number. Also if you had find my phone you can lock it I'm sorry this happened to you.get on to virgin to reimburse you!

  • tonih1871 TLH (@tonih1871) reported

    @MorganBroadcast This is disgusting! I really hope you get this resolved and @santanderuk you should be ashamed. I’ve just found out that you can access my pin details on my banking app too, this is negligent and ridiculous on their part!

  • Torque_is_Cheap David P (@Torque_is_Cheap) reported

    @MorganBroadcast @santanderuk @VirginActiveUK This is absolutely disgusting. I'm so sorry for your distress. But i am not surprised. It seems that everyone in UK customer facing roles just don't bother doing their job anymore. And their managers likewise. Take them to claims court.

  • angelblueeyes13 Angela ⓥ 🌿🌱💚 (@angelblueeyes13) reported

    @MorganBroadcast @santanderuk @VirginActiveUK A long time ago, I had a business issue with a bank who then frozen all card payments I had taken until I proved that I had provided the service I had taken payment for. It wasn’t enough to provide receipts, I had to write to each customer (pre-email) and they had to sign 1/2

  • Charmdimshure Remember! Remember! The 8th of Roevember! (@Charmdimshure) reported

    @MorganBroadcast @santanderuk @VirginActiveUK Honestly, it sounds like t may have been an employee/former employee working with accomplices. I’m so sorry this happened to you, but the banks actions don’t surprise me at all.

  • Erinshirley Erin Shirley (@Erinshirley) reported

    @MorganBroadcast Oh wow this is awful sorry you're going through this. @VirginActiveUK & @santanderuk should be ashamed.

  • Moneytrainers Moneytrainers - An Adviser in Recovery (@Moneytrainers) reported

    @MoorgateMermaid @santanderuk @MorganBroadcast There more I read the article there more it seemed like an inside job with access to images and such. Big flaw in the systems, not helped by data protection regulations and policing that is off doing other things. I assume this was the Kent Online story from Monday?