Santander

Is Santander down in Grays, Borough of Thurrock, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Grays, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Grays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Grays, Borough of Thurrock, England 11/21/2025 17:25

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (25%)

    Website (25%)

  3. Login (17%)

    Login (17%)

Live Outage Map Near Grays, Borough of Thurrock, England

The most recent Santander outage reports came from the following cities: London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomLondon Login
United KingdomLondon Withdrawals
United KingdomLondon Transactions
United KingdomLondon Transactions
United KingdomLondon Website

Community Discussion

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Santander Issues Reports Near Grays, England

Latest outage, problems and issue reports in Grays and nearby locations:

  • Webbo2306 Webbo (@Webbo2306) reported from Bexleyheath, England

    @ClemFandango61 @santanderuk I hate them machines but it's not so easy going inside a branch when they keep closing them down and the ones that are still open close at 3pm. Putting money in my own account has become such an inconvenience and it's something I need to do at least 3 times a month😤

  • t_saviour Paul Cook (@t_saviour) reported from Romford, England

    @santanderuk been held on call for over 25 minutes ...then get cut off. Great customer service .. not! Message "sorry to keep you waiting" then you cut someone off.

  • pmancat David Crossinggum (@pmancat) reported from London, England

    @santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?

  • CopybyAnna Anna Pattenden (@CopybyAnna) reported from London, England

    I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

  • revjdouglas Johnny Douglas (@revjdouglas) reported from Hextable, England

    Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

  • LeighBristow Leigh Bristow (+_+) (@LeighBristow) reported from Gravesend, England

    @santanderuk what would be the reason for online payments using Santander MasterCard Debit card not going being able to completed, yet can use visa and amex. Having so many problems since MasterCard Debit

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

  • KingmanSimon simon kingman ⭐⭐ (@KingmanSimon) reported from Crayford, England

    @santanderuk hi can someone help with a maturing fixed rate bond for our children. The woman we spoke to said we have to do it online is this right?

  • mikej2504 Michael Jones (@mikej2504) reported from Walderslade, England

    @santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • RRicsi4 R Ricsi (@RRicsi4) reported

    @santanderuk Bro you're Women staff keep farting next to me.this is disgusting and they have no respect because there children sell drugs and do other dodgy things.. like money laundry Thse things are criminal offences Like they tell me to sit down and they start farting there it's nasty

  • janemiltonfood Jane Milton Limited 🇺🇦 (@janemiltonfood) reported

    @santanderuk trying to talk to someone about my business account as waited over a month for a response. I have hung on phone today for 20 minutes and got cut off while it was still waiting to be picked up. Your chat appears not to be working. Hard work being your customer!

  • blurts70 Blurts79 (@blurts70) reported

    @santanderuk on hold for an hour and a half to pay off my mtg - you’ve hung up twice and sent me to the back of the queue . For goodness sake - dire service

  • davpol8112 David Pollard (@davpol8112) reported

    @santanderuk Santander Bank’s Sandi automated response chat seriously needs looking into. After it has repeatedly answered your query with an automated response that completely fails to help, it messages ‘ Can I help you with anything else? Infuriating!

  • ChiomaAkamelu CHÍ (@ChiomaAkamelu) reported

    @santanderuk @santanderukhelp why are you guys so unhelpful and confused as a bank? Why block an international student’s account without any explanation, we’ve tried everything to get this sorted yet nothing. Please unblock my kid brothers account.

  • VulpixLux Lux 💙☺️ They/Them (@VulpixLux) reported

    @RiderLAK @santanderuk Pretty sure its lack of staffing. That's the problem with my local Santander anyhows

  • MATTSETCHCREATE Matt Setchell (@MATTSETCHCREATE) reported

    @santanderuk Seriously cannot believe this level of shocking service! Constantly on hold, no answer and get cut off! You’ve blocked my account and I cannot use my card!

  • Blaiise1 Blaise™🇮🇹🇳🇬 (@Blaiise1) reported from Westhoughton, England

    @santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.

  • scott_newbon Scott (@scott_newbon) reported

    @santanderuk for the love of god would is anyone in this outfit able to respond to emails, chat or phone calls😡 4 days and no help what so ever NEVER AGAIN WILL I USE YOU !!!

  • familyfirst50 QuinsLynne (@familyfirst50) reported

    @santanderukhelp @santanderuk We have been hanging on for 3 hours and at 7pm were cut off This is my husbands day off Earlier we called to ask for a regular card payment to be stopped and were told we HAD to do it at other end Found out this is not true! Terrible customer service