Santander status: access issues and outage reports

Problems in the last 24 hours in Grays, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Grays, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Grays, England

Latest outage, problems and issue reports in Grays and nearby locations:

• 
  Leigh Bristow (+_+) (@LeighBristow) reported 4 minutes ago from Gravesend, England

  @santanderuk what would be the reason for online payments using Santander MasterCard Debit card not going being able to completed, yet can use visa and amex. Having so many problems since MasterCard Debit

• 
  Paul Cook (@t_saviour) reported 5 minutes ago from Romford, England

  @santanderuk been held on call for over 25 minutes ...then get cut off. Great customer service .. not! Message "sorry to keep you waiting" then you cut someone off.

• 
  simon kingman ⭐⭐ (@KingmanSimon) reported 22 minutes ago from Crayford, England

  @santanderuk hi can someone help with a maturing fixed rate bond for our children. The woman we spoke to said we have to do it online is this right?

• 
  Webbo (@Webbo2306) reported 38 minutes ago from Bexleyheath, England

  @ClemFandango61 @santanderuk I hate them machines but it's not so easy going inside a branch when they keep closing them down and the ones that are still open close at 3pm. Putting money in my own account has become such an inconvenience and it's something I need to do at least 3 times a month😤

• 
  Michael Jones (@mikej2504) reported 38 minutes ago from Walderslade, England

  @santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??

• 
  Johnny Douglas (@revjdouglas) reported 55 minutes ago from Hextable, England

  Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nazima Habib (@NazHabib) reported 2 minutes ago

  @santanderuk I have opened an account but never received any account information or card. I am trying to get online but obviously sir have any details. When i go to make a complaint even that’s next to impossible. Terrible customer experience.

• 
  Urmston Meadows (@UrmstonMeadows) reported 6 minutes ago

  @santanderuk - we'll put your fees up but don't worry, the service will be even worse

• 
  Amy Schofield (@Indie_Amylou) reported 8 minutes ago

  @santanderuk having some issues opening an new customer account. Who do I contact?

• 
  Sarah Louisa Collins (@SarahLouisaColl) reported 8 minutes ago

  @HWarlow @santanderuk How awful Helen!

• 
  Lee Hayward (@vibedcoder) reported 10 minutes ago

  @santanderuk holding my accounts hostage on the mobile banking app. Until I provide them with a bunch of personal information they have no right asking for. It's finally happening. Just as the conspiracy theorists warned. Santander want to know how much money I make, employment status, photo ID, national insurance number etc. Wonder if they'll cut me off from my money if I keep refusing? They already restricted my access to the mobile app. I've been with them for over 20 years, they can see where my money is coming from and going to, they already have my up to date information... So why all of a sudden do they want me to fill out an online form like I'm some kind of suspect? ****.

• 
  Clippz (@Clippz) reported 11 minutes ago

  @santanderuk Why doesn't your chat feature work on your website. It has been broken for ages!

• 
  Garry Peat (@RidgewayRam) reported 13 minutes ago

  @santanderuk Yes we will email you but this needs reporting to FSCS and financial ombudsman as the service we are getting is nothing short of appalling. Promises to call back but don’t and still can’t access our money despite requesting a transfer to an account in the same name …. Sigh 😞

• 
  AP (@andyparsons3) reported 14 minutes ago

  @santanderuk and there we have it, no contact was made, nothing, heading towards day 3 of no access to something i’ve paid for

• 
  ANDREW JAMES BRINKMAN (@monounio) reported 15 minutes ago

  It’s a contingency to use my money to make war! When I have earnt that saving lives! Lock down Santander please 🙏🏻. @santanderuk

• 
  pink ladies plymouth (@loveforplymouth) reported 16 minutes ago

  @santanderuk Also told I can’t do what I need to do over the phone has to be in the bank unable even to talk to someone in the branch My other post on media wow thousands of people got the same problem with that particular branch no one contacts us by end of day we are closing all accounts