Sky Outage Report in Helford, Cornwall, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Helford, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Helford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 09: Problems at Sky
Sky is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Helford, Cornwall, England
The most recent Sky outage reports came from the following cities: Camborne, Redruth and Falmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Camborne |
TV | |
| Redruth |
Internet | |
| Falmouth |
Internet | |
| Redruth |
TV | |
| Truro |
Internet | |
| Helston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Helford, England
Latest outage, problems and issue reports in Helford and nearby locations:
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Claire Irons
(@ClaireIrons3) reported
from
Truro, England
@SkyHelpTeam why is my internet down again...Truro in Cornwall?
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Richard Drew
(@richarddrew788) reported
from
Redruth, England
@DarrenWolves @SkySports Not bad for a Liverpool supporter
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam You're sorry I take issue? Take some responsibility please. How rude. I provided information that Playing God is a film on Sky Cinema, see the thread, which I watched in HD and Tony asked which episode it was. A week before Jason replied to thank me for reporting the issue.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Thanks Becca. I got around the problem, as kept switching to SD but it kept throwing up barriers to entry. Monday morning is not when am focusing on TV viewing so any replies will do later.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam If it's working at source, then I know what to do at this end. As I said, I often report subtitle issues and more often there is a an issue at your end. Please just answer my question. Are subtitles working on The Tiger Rising? I will stop reporting issues if you prefer?
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@wired2thebrink @SkyHelpTeam I'm getting other things OK. Just out of synch with a recording from yesterday. Maybe things were down then as I couldn't see subtitles oon things I wanted to record yesterday.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Thank you Carol, that is great. As feedback, if a subtitle issue is reported to check at source across all equipment before asking questions. I've been asked so many different questions when I report subtitle issues, when this could be a 3 message conversation not 4 hours to sort
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Previously on many many many occasions, Carole, Jason and many others have told me if there is an issue at source without knowing about my equipment. I'm on Sky Q. I'm not reporting subtitle issues again as it stresses me out repeating the whole, wasteful time consuming process.
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Steve james
(@Sj4James) reported
from
Falmouth, England
Worst game off football ever seen. Should off shown forest and fulham @SkySports
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Oh no. Thank you for the warnings. However, I was having this issue with Series 1, which I am rewatching before series 2. It seems as if I have to do a huge route around for each episode. Surely the decision to watch is with viewers to decide what themes are sensitive?
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
The #subtitles are far out of synch on The Paper Tigers @SkyHelpTeam I notice a silence about more than halving the #SkyCinema service also.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Hi Tony, thank you for saying that. By giving me the info that the issue was reported previously (by me last week) and subtitles now showing, to delete and download again it would have saved time and stress. My responses are feedback to how you came across. Info before questions
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Please check if it's working at your end before asking me irrelevant questions. Are subtitles on this film working at source? I report subtitles issues often and it ALWAYS turns out I'm reporting a blip so please respect my time and just answer my question.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Sorry, I haven't heard this angle before and have reported subtitle problems for years! Usually they are at source so relate to all sky equipment.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Had you checked this issue was fixed and then suggested I deleted and downloaded again it would have saved me time and stress. The ability to see this from a customer perspective helps instead of entitlement. Asking format and episode for a film was irrelevant and disrespectful.
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Claire Irons
(@ClaireIrons3) reported
from
Truro, England
@SkyHelpTeam why is my internet down in Cornwall?
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
Pity @SkyUK has decided to bury information about what new films have come out on Sky Cinema. I will be cancelling. This after no price reduction and over half reduction in new premieres. Bad customer UX.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam OK, then I'm not reporting subtitle issues anymore. If you don't appreciate customers reporting issues enough to check if it is at source, I'm not spending whole evenings on Twitter troubleshooting when I know what to do if it's my end but more often than not it's at source.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Thank you NW. I will if the subtitles disappear. Sometimes it has been my wifi signal. Sometimes a blip elsewhere.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam where are new Sky Premieres listed now, then? As someone paying for a service, it is annoying that they aren't labelled, more than halved, no price drop, no heads up and now they're muddled in with old films (Liar Liar) so it takes time to even find new premieres.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Lawrence
(@CatherineL10) reported
@SkyHelpTeam hi, my dad has not been able to make or receive calls from sky landline since 13th December. Called several times, and struggling to get through. There only source of communication Please help
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The Don
(@TheDon87405105) reported
@SkySportsDarts @SkySports I never thought betting would make me so much money but with the help of @RealFooty_tips im making so much profit. I was referred to him online. Follow him for some amazing tips
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Ann Bircumshaw
(@ElimuAnn) reported
@mthepalacefan @SkyUK You can. It took me 4 days by phone🤪The worst customer service of the year. It’s working now.
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Erik The Red 🇳🇱
(@Erik1OHag) reported
@SkyHelpTeam So you’ve replied numerous times, despite being a VIP I’m treated as a 2nd class customer
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MrsS
(@mrssawers) reported
@SkyHelpTeam please can you give me a phone number of how to speak to a uk call centre who can help me with clear information on how to reduce my package! I have just spent 13 mins on a call to someone (not uk based) and I am absolutely shocked at the service received.
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Mrs B💙
(@MrsB6574) reported
@8gzd8k76nM @SkyHelpTeam And was advised it would be cancelled down on the day
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Allan singar
(@allan_singar) reported
@Footballogue @SkySports I never thought betting would make me so much money but with the help of @RealFooty_tips im making so much profit. I was referred to him online. Follow him for some amazing tips
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Kerry_Peacock
(@kerry_peacock17) reported
@SkyHelpTeam Joined sky start of Oct was told would receive Incentive pre-paid master card we are now on 14 Dec still never received shocking!
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Rick Mosoph
(@MosophRick) reported
@SkyHelpTeam spoke to an advisor 2 days ago about the remote not working for streaming and now waiting for an engineer to come out as no broadband. Hope I’ll be getting a discount on bill? 👀
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Andy
(@swearmeister) reported
@8gzd8k76nM @EggsyGLC @SkyHelpTeam Depends what's been ordered. VM's own network doesn't go everywhere so there's always a chance!