TalkTalk Outage in Widnes, Borough of Halton, England

Why didn't anyone tell me not to go with @TalkTalk? They should have a pop up on their site that screams "Really!?". #grumble Can anyone recommend a broadband provider, with easy access to customer service?

@TalkTalk Where? This thread is mainly photos of my poor connection and a reply from someone advising me to do a speed test...

@TalkTalk My internet is down in wa12 area

@TalkTalk @TimeLordAdored Somebody could help me by answering my tweets/DMs

@TalkTalk It’s help if you actually replied to tweets and DM’s...

@TalkTalk been without internet since 16:30 yesterday afternoon last. Was advised there was an outage and somebody was looking into it however no updates since 17:00 and now you’re ignoring my DM’s. Awful company

@TalkTalk internet is ******* awful.

@mrskishere @VodafoneUK I've been working my way round 3, Talktalk, Vidafone and BT. They're all unreliable and as bad as each other

@TalkTalk hi, are you having any issues providing broadband in NE England? My broadband speed check showing <1mb. Any chance you could take a look to see if there are any problems on the network?

@alexbloor @TalkTalk I wouldn't do that. They have some ****** in customer relationship management. I tweeted her once and now Khrystin won't leave me alone

@TalkTalk No it was some years ago but you haven’t changed it’s impossible to speak to somebody based in the U.K. even if it’s as important as winding up a deceased persons estate. You are pathetic at customer service when things go wrong

@SandyLindsay @PhoenixGroupUK Try dealing with @TalkTalk over bereavement issues large companies don’t know the word compassion

@TalkTalk my internet has been off for over 4hrs today any help much appreciated

Internet has gone off @TalkTalk I’ve rebooted my router and it’s still not working 😢

@TalkTalk is broadband down? #talktalk

@TalkTalk Phone and Broadband is down in Aigburth, Liverpool

@TalkTalk hello, we had broadband installed yesterday, we had internet for a few hours, since then no internet what soever! Can you please help?

@TalkTalk and now you also need to fix your automated customer support temephone sytem as it just cuts off when I try to actually speak to a human!

@TalkTalk are the absolute worst company for customer service in ever department : word of advice do not switch to them !!!!!!!

@TalkTalk the engineer never came to do the 150 Fibre upgrade. No explanation. A shambles trying to get a new appointment. Getting calls from at least two departments, one sounding particularly suspect. Why can’t I just have an email sent with the new appointment?

@TalkTalk hopeless home move service. Appears that you have switched it back to old address despite it working at new address for the last 10 days! Advertised 24/7 chat support not available.

@amycerys @Philippah05 @TalkTalk Same happened to me, they said it was an exceptional case, said small print says they won't reimburse loss of earnings. I was without internet for 11 days. 7 hours wasted trying to get hold of someone to complain properly. Only offered £60 for my troubles. Terrible company

@TalkTalk Hi Jona - the internet went off Saturday and Sunday. There is an engineer coming today - Tuesday. I was on the phone with customer services for over an hour on Friday - so distressing! You have no idea how upsetting the whole business is!

@Philippah05 @TalkTalk I did home move yesterday lunch time. Used talk talk for couple of years now no problem and I’m still not connected. I work from home and have 3 homeschooling children at the moment, considering leaving as it’s ridiculous other networks would of connected us by now 🤬

@TalkTalk Need a new Internet provider as no Internet again from you two days after you said it was fixed and this is now a monthly problem worst service and now your stealing my money as I'm not getting the service I'm paying for

talktalk down for anyone else?

@TalkTalk I called customer services but not sure if it got resolved as the problem was and is with the fibre tp link modem given by open reach..the power adapters failed. Lucky I had a similar output adapter which belongs to my soundboard so I've resolv the issue but need a new modem

Come on @TalkTalk , the engineer did his business hours ago. It’s now the next day. Don’t let me down.

@TalkTalk Still haven't been able to get hold of anyone to sort out my Internet!! The link sent doesn't work. How do I make a complaint& discuss the option of ending my contract due to this consistent failure to provide a good enough service? It's impossible to actually speak to someone 😡

@TalkTalk please fix your wifi i'm just trying to watch a stream an my ******* talktalk wifi keeps cutting out thanks luv xx 🥺🙏