TalkTalk Outage in Runcorn, Borough of Halton, England

Why didn't anyone tell me not to go with @TalkTalk? They should have a pop up on their site that screams "Really!?". #grumble Can anyone recommend a broadband provider, with easy access to customer service?

@TalkTalk Where? This thread is mainly photos of my poor connection and a reply from someone advising me to do a speed test...

@TalkTalk My internet is down in wa12 area

@TalkTalk @TimeLordAdored Somebody could help me by answering my tweets/DMs

@TalkTalk It’s help if you actually replied to tweets and DM’s...

@TalkTalk been without internet since 16:30 yesterday afternoon last. Was advised there was an outage and somebody was looking into it however no updates since 17:00 and now you’re ignoring my DM’s. Awful company

@TalkTalk internet is ******* awful.

@mrskishere @VodafoneUK I've been working my way round 3, Talktalk, Vidafone and BT. They're all unreliable and as bad as each other

@TalkTalk hi, are you having any issues providing broadband in NE England? My broadband speed check showing <1mb. Any chance you could take a look to see if there are any problems on the network?

@alexbloor @TalkTalk I wouldn't do that. They have some ****** in customer relationship management. I tweeted her once and now Khrystin won't leave me alone

@TalkTalk No it was some years ago but you haven’t changed it’s impossible to speak to somebody based in the U.K. even if it’s as important as winding up a deceased persons estate. You are pathetic at customer service when things go wrong

@SandyLindsay @PhoenixGroupUK Try dealing with @TalkTalk over bereavement issues large companies don’t know the word compassion

@TalkTalk my internet has been off for over 4hrs today any help much appreciated

Internet has gone off @TalkTalk I’ve rebooted my router and it’s still not working 😢

@TalkTalk is broadband down? #talktalk

@TalkTalk Phone and Broadband is down in Aigburth, Liverpool

@TalkTalk hello, we had broadband installed yesterday, we had internet for a few hours, since then no internet what soever! Can you please help?

@TalkTalk and now you also need to fix your automated customer support temephone sytem as it just cuts off when I try to actually speak to a human!

@TalkTalk are the absolute worst company for customer service in ever department : word of advice do not switch to them !!!!!!!

@TalkTalk the engineer never came to do the 150 Fibre upgrade. No explanation. A shambles trying to get a new appointment. Getting calls from at least two departments, one sounding particularly suspect. Why can’t I just have an email sent with the new appointment?

@TalkTalk totally appauled! Tatic to stop people from cancelling their account tell them the systems are down! Some how I do not believe your systems have been down for 2 days!!!

@TalkTalk I have now called three times! First to be told call after 5.30pm the systems will definitely be back up and running, call again told to call tomorrow, call today on hold for 1h and 40 mins to be told systems are still down!!!!! Disgrace!

@TalkTalk my father received a new box for his tv package but needs the network connectors to extend he signal where his router is too far from his tv but they do not appear on your website to buy as an accessory. Please advise

@TalkTalk Lying that your systems are down to stop people being able to cancel their account is a different level of bad business!!

@EJHarrison6 I was fully armed with TalkTalk's cheaper offer, but I think Virgin knew how crap TT was and that it was just a bluff..

Best advice I could give is never use @TalkTalk for Internet, more time not working than working, and when it does work it's incredibly slow.

@TalkTalk Hi how do I make a formal complaint please? I’ve exhausted customer services both by telephone and online chat? Is there an email address, as non advertised on your website.

I’ve just spent another two and a half hours on chat to @TalkTalk technical department after they got back to me, having dropped me mid—conversation last Thursday. Answered a lot of questions that I had previously answered. They claim to have fixed the problem. I live in hope.

@TalkTalk Once again the WiFi has stop working!!!! All Devices in the house have been kick off as the Rueter has decided to shut it self down 😡😡

@TalkTalk my advice to AVOID talk talk. I am talk talk customer - poor Internet service l. Called them so many times but all in vain. Internet connection drops several times a day. They do not have any clue.