TalkTalk Outage in Warrington, England

So it will be 3 days with no phone for my 91 year old father who lives alone. Apologies are not enough @TalkTalk absolutely disgraceful service

@TalkTalk worst customer service ever ! No I do not agree to paying potential charges for an engineer coming out when I have not had the service that I pay for from you. If anything I would like compensation for having to use my data and not having the service I have paid for !

@biker_Ian @TalkTalk They are all TALK & no action & the talk most of the time is in broken English

@biker_Ian Roll on September I can’t wait to ditch the useless @TalkTalk inept doesn’t begin to describe them & there overseas call centres are exactly that nobody speaks English consistently voted worst provider they must be proud of that award it’s the only one they have ever won

@TalkTalk I'm fuming! Trying to cancel both accounts due to unacceptable slow bandwidth. Was told I can cancel for free if this did not improve. Been on the phone for over an hour. And Alyssia will be calling me back after she listens to the conversation! Chargeable number as wel

@TalkTalk @MoneyTelegraph I have two open formal complaints waiting to be resolved including a £40 engineer charge that I wont be paying for, and fibre issues that have been ongoing and I'm still on ADSL slow speeds broadband

@talktalk @TalkTalkBizCare @MoneyTelegraph part 3. My broadband speed is now only hitting 8-9mbps at a maximum, I have made multiple formal complaints on this issue and still getting nowhere. How can a company charge £40 for an engineer visit when he 1. Doesn't fix my broadband

@talktalk @TalkTalkBizCare @MoneyTelegraph part 2. The work he done faulted my broadband and stopped working (talk talk have charged me £40 for this visit which made my issue worse) another 3 engineer visits later from openreach issue is still ongoing and actually worse

@Speedy_Matt_ I ended up emailing UK director to sort out my issues with them would never ever go near them again & roll on July so I can dump the useless @TalkTalk

@TalkTalk Yes but that being said, when I agreed to remain as a customer, I was told that I’d be sent a more powerful router to which I’m still waiting...

I hate @TalkTalk so much. I wish @virginmedia didn't cost so much.. at least they don't put the phone down on people when their customers want to speak to the manager!!! FUMING!!!!

@TalkTalk During the phone call I received from somebody I presume in the customer retention dept... it was around 11th March

@SueHarleyy @TalkTalk @TalkTalkGroup @TalkTalkTV The service from #TalkTalk has always been shocking... I was promised a better service for keeping me as a customer and I’ve come now to realise I was flogged a dead horse...

@TalkTalk My main problem is having to pay extra on top of my phone bill because I’ve gone over on my data plan because of your shite routers

Honestly @TalkTalk are theeee worsssssst internet provider I’ve ever had. Actually robbing me blind for a shite service. Can’t wait to bail them off.

@TalkTalk @TalkTalkTV just clicked the link in your offer email by accident...surely there are some rules against signing someone up to an 18 month contract from one click in an email, not even a confirm button on the landing page. I’m sure you’ll have a few requests to cancel.

@TalkTalk Done. The idiot on chat has just asked me again if my broadband has worked in the past. Cancel the whole order for us and I'll go with someone who isn't an incompetent clown

Been with talktalk for one day and already they can **** off

The Totally useless @Talktalk have sent me an email telling me they have cancelled sky sport as agreed but they have still managed to send me a bill that charges me for it. Good luck collecting it I will cancel my direct debit before the due date if not resolve

Looks like I've wasted another day waiting for @talktalk @OpenreachHelp engineers that fail to show. 4 months paying for internet that doesn't work from a company that you can never actually get hold of

@TalkTalk I've been charged for @TalkTalkTV but never requested it and no one seems to reply through your website. They sent me a TV box too but I RTS as I don't want it. HELP

Guess what the useless @TalkTalk rang me from an overseas call centre again. What part of IWill Not speak to overseas call centres do they not understand Pathetic Customer Service

@GL650_LynneG @astlecw @shep1157 @btsportmotogp @btsport I am about to dump the TOTALLY useless @TalkTalk so looking at all the options I only want @MotoGP & the golf European tour plus majors problems problems problems

@openreach splines are in 2/3 months I can get @sky @bt @EE @Talktalk then get rid of @virginmedia forever cant wait, but if it is crap after @virginmedia, who cares thet are still shite 🖕🖕🖕

@shaunsp1 @TalkTalk It’s ironic I was going to get the FREE Box & take a BT Sport package from them I already get sky sports on a good deal but now it looks like it will be bye bye because of their idiocy they certainly now how to P off a customer first class at that

@shaunsp1 I will be reporting @TalkTalk to the ombudsman they have become a joke spoken to three customer managers none can speak decent English

@TalkTalk No I would recommend that you get a UK manager to ring me it’s a simple request & in the interest of good customer service be very prudent

@TalkTalk Deleted it now but text message I got gave an 0345 number to call & that puts me through to your overseas call centres that have no grasp of the problem

I have an ongoing complaint against @TalkTalk it seems that it’s beyond their capability to ring me from the UK. The overseas call centres are beyond useless at resolving issues when my contact is up it will probably be bye bye then

@PHIL180IOM @TalkTalk I’ve been with them a long time had a few hiccups along the way but generally find service quite good it’s just the overseas call centres that are totally useless got email address of UK director that normally gets things sorted

Well I get an letter from @TalkTalk offering me a new TV box if I take out a new contract ring up to do that and nobody knows anything about that in their useless call centres & DM to TalkTalk support fell on totally dear ears Major fail in customer relations 😡👎👎👎👎

@TalkTalk No problem it’s probably me to be fair I’m unfamiliar with South African call centres🤣

@TalkTalk absolute shocking customer service. I have been on ‘chat’ for almost an hour and still no help !! Customer Loyalty department you are a joke !!!

@TalkTalk No I’ve moved to @virginmedia have no problems with them!

Gonna sack this shit off @TalkTalk

@TalkTalk gotta be the worst broadband in history

@TalkTalk possibly the WORST Service & Customer Services known to man!!

@TalkTalk Online chat or by phone both give abysmal service, the advisors can’t understand English very well and things take an age to explain. I cannot wait until my contract is over and I can leave! It may be cheaper but it isn’t worth the saving.

@TalkTalk Charging for services we never requested then instead of refunding me you charge me twice. It doesn’t help that you advisors can’t speak English very well to be honest!

Never mind the #bexitchaos @TalkTalk are shit. Goes off every night at about 11 and runs slow as shit

@TalkTalk my internet has stopped , settings say cannot connect to broadband router and no internet connection , are there problems within this area - been like this since yesterday afternoon.

Cancelling @TalkTalk sick of this shit and **** off asking me what broadband speed is 🖕

@TalkTalk Doesn’t always work and is very slow

@TalkTalk make me laugh. Want 3 quid extra for this shitty service.

@TalkTalk I have sent you a DM. I haven’t got time to use the chat service. Plus the language barrier is proving extremely difficult. I’ve given you all my details.

@TalkTalk Yes. Nothing is wrong with the set up. The service came back after a few minutes and worked fine after that. Just fed up of intermittent disruption

@talktalk- still no broadband!!!! Been trying to contact Rachael Woodhead CEO case manager and she still hasn’t got back to me after 3 emails and a telephone call this week alone! Really pissed off! @Ofcom are useless and don’t give a shit! WANKERS, WANKERS, WANKERS!!

@TalkTalk Yes - yesterday just after the engineer visit but it was ok then. A few hours after it then went down and it’s been yo-yo ing up and down since

Well! That’s one long CEO complaint to Tristia Harding @TalkTalk it has to be the worst internet provider of all time - a total bunch of wankers! When you have to send a complaint using your phone because your internet is down again just tells you something about the company!

@GaryC_1288 @WeAreOpenreach @OpenreachHelp @talk @TalkTalk @ttfailedme Funny isn’t it how since I got a tweet from @SkyUK saying how good there broadband is. I retweeted your comments about sky customer service after nearly 30yrs as a customer and they haven’t replied? Wonder why?

@TalkTalk Thanks Mike. After more than 6 hours engineers are on their way to fix it. Surely can't be much longer

@TalkTalk Still not working ME10 1qw 😡😡

@TalkTalk I've said it before and I'll say it once more. Instead of sending threatening letters. How about you stop ignoring my complaint. I know why your ignoring it, because you have all the evidence that says I'm right.... Grow a pair and deal with the complaint....

@TalkTalk Hi Vicky. Thank you for replying. I have been through this several times over phone. Talk can't fix the issue therefore I just want out. It's really getting personal to me that talktalk is just trying to hide and they never follow up with complaint

@TalkTalk Thanks Mike. I switched to a new supplier in May. BT installed a fibre line & removed the old line (with your service) in error. I emailed TT the next day to explain. Not only have I not needed but I've not had any service with you since May 28 but I'm asked to pay until Aug 26

@Ofcom I need your help regarding a complaint with @TalkTalk from day one I have been reporting slow internet and poor service than what I was promised. Cancellation department doesn't want to speak and I've been transferred to one dept to another. They also want to charge fee.

@TalkTalk Really Mike . Ive done that. Ince again its not the issue. Its THE POOR QUALITY OF SOME OF THE CHANNELS

@TalkTalk Still not working in ME10

My @TalkTalk internet router is not working. I've received an automated email saying an engineer will come out in the next 3 working days to fix the problem. It's a bank holiday weekend so it looks like the issue will not be resolved until next week! 🙄

@TalkTalk Are #TalkTalk capable of solving problems. You have known there is a fault on our line for over a month, but done nothing about it. @TalkTalk