TalkTalk Outage in Warrington, England

@TalkTalk Your own website states i can leave within 20 days. Please action my request immediately! @Ofcom can you advise here please I'm being refused my right to cancel during the allowed cooling off time. Talk talk service i signed upto does not work. Any advice would be appreciated.

@TalkTalk @SkyUK In additon I've requested a cancellation tonight via your live chat. Apparently your system down for "maintenance" so you're unable to action this today. I've screen grabbed both conversations with date stamps. Incase i need to provide written proof of my original request.

@TalkTalk So i did the below & spent over an hour last night speaking to you guys. You ran tests, changed settings, took details & told me to switch it off again. Problem remains. I've been your customer for all of a week. I'm beyond disappointed. Id like to cancel and return to @SkyUK

Signed up @TalkTalk Broadband on the 12th November and I was connected today. Set router up this evening. Its crap. I hereby give you notice within the 20 day cooling off period that I'm leaving.

Piss poor service from @talktalk who claim to 'make moving house easy' passed around departments, ended up in Bangalore with someone who couldn't understand a word in a loud crowded call centre. Finally cut me off. Cheers

How bad are @TalkTalk 'oh we make home moving easy' load of crap. Passed around departments until I got the deaf non English person who cut me off. Waste of time.

@TalkTalk I left it off over night (I went bed because I couldn't use my internet) it's still not working.

@talktalk it's down again I send you my poor 0.45 download picture via 4G

@TalkTalk @MoneyTelegraph I am so frustrated with TalkTalk customer service! No internet for 11 days now escalated 3 times to an engineer to check the line! To be told no fault on the line! I know this!!! The fault is at the socket!!

@JennaGreen21 @TalkTalk Oh I had hell with them, they're awful!! Even tried to bill me 2 mo this after I'd left them 😂 I think not!!

Can’t believe how poor some companies are. @TalkTalk next on the list. Say 17th October for internet then call up today as not live and say it will be 6th November! I’d be ashamed being a Director or even Manager in such an organisation.

@anabelish @TalkTalk Doesn't sound like you've quite enjoyed their 'full customer experience' yet Bel 🙄

@TalkTalk No internet for 6 days, your automated phone service to speak to someone is as bad as the customer service. You said I'd have a call back two times and nothing. I've phoned every day and done the same checks and you still can't fix it. Sky and EE would have fixed it.

Absolutely typical that my broadband comes out days early 🤯What a load of crap. Give me a break @TalkTalk

So it will be 3 days with no phone for my 91 year old father who lives alone. Apologies are not enough @TalkTalk absolutely disgraceful service

@TalkTalk worst customer service ever ! No I do not agree to paying potential charges for an engineer coming out when I have not had the service that I pay for from you. If anything I would like compensation for having to use my data and not having the service I have paid for !

@biker_Ian @TalkTalk They are all TALK & no action & the talk most of the time is in broken English

@biker_Ian Roll on September I can’t wait to ditch the useless @TalkTalk inept doesn’t begin to describe them & there overseas call centres are exactly that nobody speaks English consistently voted worst provider they must be proud of that award it’s the only one they have ever won

@TalkTalk I'm fuming! Trying to cancel both accounts due to unacceptable slow bandwidth. Was told I can cancel for free if this did not improve. Been on the phone for over an hour. And Alyssia will be calling me back after she listens to the conversation! Chargeable number as wel

@TalkTalk @MoneyTelegraph I have two open formal complaints waiting to be resolved including a £40 engineer charge that I wont be paying for, and fibre issues that have been ongoing and I'm still on ADSL slow speeds broadband

@talktalk @TalkTalkBizCare @MoneyTelegraph part 3. My broadband speed is now only hitting 8-9mbps at a maximum, I have made multiple formal complaints on this issue and still getting nowhere. How can a company charge £40 for an engineer visit when he 1. Doesn't fix my broadband

@talktalk @TalkTalkBizCare @MoneyTelegraph part 2. The work he done faulted my broadband and stopped working (talk talk have charged me £40 for this visit which made my issue worse) another 3 engineer visits later from openreach issue is still ongoing and actually worse

@Speedy_Matt_ I ended up emailing UK director to sort out my issues with them would never ever go near them again & roll on July so I can dump the useless @TalkTalk

@TalkTalk Yes but that being said, when I agreed to remain as a customer, I was told that I’d be sent a more powerful router to which I’m still waiting...

I hate @TalkTalk so much. I wish @virginmedia didn't cost so much.. at least they don't put the phone down on people when their customers want to speak to the manager!!! FUMING!!!!

@TalkTalk During the phone call I received from somebody I presume in the customer retention dept... it was around 11th March

@SueHarleyy @TalkTalk @TalkTalkGroup @TalkTalkTV The service from #TalkTalk has always been shocking... I was promised a better service for keeping me as a customer and I’ve come now to realise I was flogged a dead horse...

@TalkTalk My main problem is having to pay extra on top of my phone bill because I’ve gone over on my data plan because of your shite routers

Honestly @TalkTalk are theeee worsssssst internet provider I’ve ever had. Actually robbing me blind for a shite service. Can’t wait to bail them off.

@TalkTalk @TalkTalkTV just clicked the link in your offer email by accident...surely there are some rules against signing someone up to an 18 month contract from one click in an email, not even a confirm button on the landing page. I’m sure you’ll have a few requests to cancel.

@TalkTalk Done. The idiot on chat has just asked me again if my broadband has worked in the past. Cancel the whole order for us and I'll go with someone who isn't an incompetent clown

Been with talktalk for one day and already they can **** off

The Totally useless @Talktalk have sent me an email telling me they have cancelled sky sport as agreed but they have still managed to send me a bill that charges me for it. Good luck collecting it I will cancel my direct debit before the due date if not resolve

Looks like I've wasted another day waiting for @talktalk @OpenreachHelp engineers that fail to show. 4 months paying for internet that doesn't work from a company that you can never actually get hold of

@TalkTalk I've been charged for @TalkTalkTV but never requested it and no one seems to reply through your website. They sent me a TV box too but I RTS as I don't want it. HELP

Guess what the useless @TalkTalk rang me from an overseas call centre again. What part of IWill Not speak to overseas call centres do they not understand Pathetic Customer Service

@GL650_LynneG @astlecw @shep1157 @btsportmotogp @btsport I am about to dump the TOTALLY useless @TalkTalk so looking at all the options I only want @MotoGP & the golf European tour plus majors problems problems problems

@openreach splines are in 2/3 months I can get @sky @bt @EE @Talktalk then get rid of @virginmedia forever cant wait, but if it is crap after @virginmedia, who cares thet are still shite 🖕🖕🖕

@shaunsp1 @TalkTalk It’s ironic I was going to get the FREE Box & take a BT Sport package from them I already get sky sports on a good deal but now it looks like it will be bye bye because of their idiocy they certainly now how to P off a customer first class at that

@shaunsp1 I will be reporting @TalkTalk to the ombudsman they have become a joke spoken to three customer managers none can speak decent English

@TalkTalk No I would recommend that you get a UK manager to ring me it’s a simple request & in the interest of good customer service be very prudent

@TalkTalk Deleted it now but text message I got gave an 0345 number to call & that puts me through to your overseas call centres that have no grasp of the problem

I have an ongoing complaint against @TalkTalk it seems that it’s beyond their capability to ring me from the UK. The overseas call centres are beyond useless at resolving issues when my contact is up it will probably be bye bye then

@PHIL180IOM @TalkTalk I’ve been with them a long time had a few hiccups along the way but generally find service quite good it’s just the overseas call centres that are totally useless got email address of UK director that normally gets things sorted

Well I get an letter from @TalkTalk offering me a new TV box if I take out a new contract ring up to do that and nobody knows anything about that in their useless call centres & DM to TalkTalk support fell on totally dear ears Major fail in customer relations 😡👎👎👎👎

@TalkTalk No problem it’s probably me to be fair I’m unfamiliar with South African call centres🤣

@TalkTalk absolute shocking customer service. I have been on ‘chat’ for almost an hour and still no help !! Customer Loyalty department you are a joke !!!

@TalkTalk No I’ve moved to @virginmedia have no problems with them!

Gonna sack this shit off @TalkTalk

@TalkTalk gotta be the worst broadband in history

@TalkTalk No this hasn't, your 'customer service' advisors refused to do it.

@TalkTalk another day another delayed parcel this is the second router you have sent out and just received a message from DHL to say there is a problem and to have contact TalkTalk! How difficult is it to send a router!!!!!!!!

@TalkTalk oh joy. A text to say a short delay. Three weeks without service. Hate to have a long delay. What a joke.

@TalkTalk You make it right then a few weeks later it goes again. I'm not paying for an engineer nor am I giving you any money to fix anything

@TalkTalk @TalkTalkTV absolutely atrocious service. I mean....the worse ever...keep away from these guys, engineer didnt connect aerial, customer service is horrendous, cant understand advisors, poor english

@TalkTalk No and I have had this same conversation with TT each time I have no service

@TalkTalk hey talk talk I have had problems with my Internet for the past week now it either doesn't work and I get a red light on my router box or the signal is poor and it takes ages to buffer or no signal at all could you please fix this so I have happy children again

@Brett_Shavers Worst example I've seen was UK ISP @TalkTalk who sent me a router preconfigured with my username and password. Stored in plain text in the router!

@TalkTalk still no service since 26th. Was waiting for an update yesterday. Nothing. And I haven't got all day for a messenger 'conversation'.

@TalkTalk @Tw1tt3rPaul Isn’t it a nightmare trying to communicate with TalkTalk. I must have told different people the same issue about 300 times. Then the same technical check and the same 48 hour wait with absolutely no solution! Madness!