TalkTalk Outage in Wallingford, Oxfordshire, England

@TalkTalk is there a problem with phone and internet in my area

@HannahLewin12 @TalkTalk Talktalk are ****.

@TalkTalkHere @TalkTalk I want to speak to your customer service team to dispute my exit fee in circumstances where the service has not been fit for purpose.

@TalkTalk All help is needed! No Internet

@TalkTalk Hi, we’ve been without internet for 24hrs, we’ve followed all the steps on the website and can’t seem to get in contact with anyone to get it fixed. Can you please advise as your website is saying there are no issues in our area!

@zhangyaoyao3848 @TalkTalk I’m the same. I was go live 31/3 now 10/6 after engineer stopped mid instillation. No comms from #TalkTalk and @OpenreachHelp washed their hands of problem.

@TalkTalk still waiting on reply to the DMs sent over the last 3 days. Such poor customer service.

Warning to all should you be considering changing your internet provider. @OpenreachHelp @WeAreOpenreach having walked away mid installation last Tuesday, have offered 10th June to return. No Wi-fi for 10 weeks and @TalkTalk offering no help. #Angry #Fuming #PoorCustomerService

Lock down, isolation and #furloughed all with no Wi-fi thanks to no information from @TalkTalk

@TalkTalk Already 67 comments of no communication so looks like I’m No.68. Still no engineer appointment and now paying for a service that has not been installed. Avoid #TalkTalk folks if you’re looking to change provider.

@TalkTalk I have been waiting 7 months to get internet..and I am no nearer to being connected. The process so far has been painful, with false promises, false starts and the most shocking customer service. The point of my message is to implore anyone to reconsider using Talk Talk

Credit where it's due @TalkTalk have phoned and apologised and taken full responsibility for the problem I was having on Monday. They spent 2.5 hours refusing to believe it was anything other than me at fault I couldn't see one particular website.

@TalkTalk Thanks for meaningless apologies- we need action and delivery of services as promised by you and PAID for by them! My parents are distressed by this scenario! I can DM details but this thread is staying open!I won’t continue to allow this sort of appalling service to be hidden.

@talktalk @BTOpenreach your customer service is an absolute disgrace. You have managed to leave my parents with no landline or internet facility for over a week & then the booked engineer fails to turn up after waiting in for 5 hrs and the promise of texts 30mins before visit.

@TalkTalk doubled my bill without notification. Refuses to compensate for losses due to 8weeks internet problems. Refuses to allow you to speak with senior staff or request call back. Hangs up on you when you question their policies. @CISASUK

@TalkTalk Need a new Internet provider as no Internet again from you two days after you said it was fixed and this is now a monthly problem worst service and now your stealing my money as I'm not getting the service I'm paying for

talktalk down for anyone else?

@TalkTalk I called customer services but not sure if it got resolved as the problem was and is with the fibre tp link modem given by open reach..the power adapters failed. Lucky I had a similar output adapter which belongs to my soundboard so I've resolv the issue but need a new modem

Come on @TalkTalk , the engineer did his business hours ago. It’s now the next day. Don’t let me down.

@TalkTalk Still haven't been able to get hold of anyone to sort out my Internet!! The link sent doesn't work. How do I make a complaint& discuss the option of ending my contract due to this consistent failure to provide a good enough service? It's impossible to actually speak to someone 😡

@TalkTalk please fix your wifi i'm just trying to watch a stream an my ******* talktalk wifi keeps cutting out thanks luv xx 🥺🙏

@TalkTalk can u fix our wifi pls I want to watch mamma Mia

@LaurenJThom @TalkTalk It was horrible. I missed Moira so much and she missed me. Her bébé. All of Edinburgh weeped for me.

@TalkTalk Trying to leave. 3 hrs in tel queue, told going down list then up again. Finally when at 7 in queue (for about 10th time) chose call back option as had meeting. No call back. No options to do online. Your stuff won't be returned, I won't be penalised for that. Stinks

@Markmoorhouse2 Watch the BT deal mate, it won't be as low as £25 a month for long! Go for TalkTalk it will be cheapest! At the end of the day, it's like your Gas and Electric - the pipes/cables into your house never change, it's just a choice of who you pay!