TalkTalk Outage in Swansea, Wales

@TalkTalk customer service truly awful. Staff do not listen to the problem and instead seem obsessed with checking my ID (asked for address 3 times) and ‘diagnostics’ (even though no problem with internet) luckily I had spare same cable from another device.

2 days and nothing but problems with @TalkTalk internet and router. Constantly crashes and having to reboot. This is not the service I pay for 😡😡, knew I should’ve left when I had the chance.

@KimGuest @virginmedia Just checked @MoneySavingExp and found I can get the same download speed and unlimited for £20 with talktalk... only issue is new 18mo contract if I’m not gonna be staying here! My Virgin’s rolling now so 1mo notice - guess could take talktalk to new place though!

@TalkTalk Both. Currently on the phone to your customer service 56 minutes and counting...not solved as yet.

Absolutely shocking customer service by @TalkTalk

Why do I pay my internet bill with @TalkTalk when every time I use it, it buffers or takes ages to load. Been using 4G all night because my wifi has been awful. Not impressed🙃

@TalkTalk you are having a laugh 😡😡 I’ve spent 53 mins on the phone to what was supposed to be your complaint department speaking to Andy then his manager Christopher who were just giving me technical advice 😡 to find as soon as I put the phone down I’ve lost connection AGAIN

@TalkTalk you are having a laugh 😡😡 I’ve spent 53 mins on the phone to wjayvqas supposed to be your complaint department speaking to Andy then his manager Christopher who were just giving me technical advice 😡 to find as soon as I put the phone down I’ve lost connection AGAIN

@TalkTalk I am sick of trying to sort this problem out .... I’ve already been on the phone this morning and it’s just as bad ...... I’m going to take this further I want to make an official complain and would like your complaint procedures please ....

@TalkTalk yet again I message to say your internet is absolutely shocking 😡😡 I have complained numerous times .. today I have phoned and the automated system said there is a problem and it would be sorted .. NO TEXT as it stated and it’s STILL not connecting me SHOCKING

@TalkTalk absolutely peed off with your internet service 😡 it keeps disconnecting my phone whenever I put it down or haven’t been on it for a while .... because of this I have used 1.1Gb of data in just over 5 days 😡😡 I never use 2GB in a month normally

@TalkTalk Yes it constantly disconnects while I’m using the phone or if it’s been put down for a minute or two .... this has happened ever since I’ve had Internet with talktalk I Never has this before with @Bt my phone was always connected even through the night as long as router was on

@TalkTalk enough is enough 😡😡 I’ve have had to reconnect my phone to the WiFi 63 times today...I’ve noted every time the phone disconnects because of you poor WiFi .. it’s shocking NOT FIT FOR PURPOSE😡😡I’ve have complained weekly since having it put in and nothing changes

@TalkTalk Becky don't you think I've tried all of this except for the wired connection? I've sent a complaint via resolver! Either an engineer comes out to fix it free of charge and I get the speed I'm paying for or I expect to be released from my contract so that I can change provider

@TalkTalk Minimum guaranteed download speed is not being reached so it's false selling of a service and I will be seeking compensation!

@TalkTalk 0.7 download speed is disgusting, I don't know why I am paying for broadband when I'm constantly having to use 4G!! Can someone contact me to tell me how much it is to leave you as I've got 6 months left to pay for something that doesn't work #notimpressed

@TalkTalk getting calls from a call centre claiming to be yourselves saying there are ‘problems with my operating devices”. Having never used your services and telling the caller this, they become flustered and hang up

@TalkTalk Yes I Have and I got through to someone who promised me yet again that she had cancelled my service / contract. Well i guess she lied.

@TalkTalk phone line and broad band have been down for over 1 week now!!! STILL waiting for a phonecall from you!!!

@TalkTalk To be honest, it's been going on for a very long time and I am really fed up and don't have any confidence in your company is be happy to talk to someone who is properly trained but again it's a terrible service you provide and I've already spent over 8hrs on the phone with TT

@TalkTalk No. Still the same problem.

Mr dealing with TalkTalk 'our router is the problem, please can you send a new one' 3 hours later, test after test (engineer was out yesterday), more tests, & a 'can you check you've plugged in the grey cable' (this convo is online) TalkTalk - we've determined it's your router

@TalkTalk Not at the moment as I can not afford the threats from your company, and I've taken this up with Ofcom and I am getting advice to escalate to ombudsman and citizens advice. Your customer service should be shut down it's appalling

@virginmedia Doesn't look good to new customers no... It's a joke, I'll call em back later if nothing I'll cancel and stick to talktalk fibre 👍🏻

@TalkTalk x25 calls made to you, re loss of connection 1.7 hrs on avg with your c/s, which is exhausting, u r becoming a health issue for me, it's a horrific service deplorable reliability I need to quit, yet u ask 4 early termination fee.see u in court, farce of a service.

@TalkTalk I'm trying to reach out to cancel my @TalkTalk contract but I have a feeling its been put out till my 14 days expire. You chat agents been cutting me off as soon as I mention leaving. Secondly you've already taken money from my account this is not adding up

@talktalk I’ve cancelled within my cooling off period and never connected to any of your services and you are trying to charge me regardless. Shame on you