TalkTalk Outage in Swansea, Wales

@KimGuest @virginmedia Just checked @MoneySavingExp and found I can get the same download speed and unlimited for £20 with talktalk... only issue is new 18mo contract if I’m not gonna be staying here! My Virgin’s rolling now so 1mo notice - guess could take talktalk to new place though!

@TalkTalk Both. Currently on the phone to your customer service 56 minutes and counting...not solved as yet.

Absolutely shocking customer service by @TalkTalk

Why do I pay my internet bill with @TalkTalk when every time I use it, it buffers or takes ages to load. Been using 4G all night because my wifi has been awful. Not impressed🙃

@TalkTalk you are having a laugh 😡😡 I’ve spent 53 mins on the phone to what was supposed to be your complaint department speaking to Andy then his manager Christopher who were just giving me technical advice 😡 to find as soon as I put the phone down I’ve lost connection AGAIN

@TalkTalk you are having a laugh 😡😡 I’ve spent 53 mins on the phone to wjayvqas supposed to be your complaint department speaking to Andy then his manager Christopher who were just giving me technical advice 😡 to find as soon as I put the phone down I’ve lost connection AGAIN

@TalkTalk I am sick of trying to sort this problem out .... I’ve already been on the phone this morning and it’s just as bad ...... I’m going to take this further I want to make an official complain and would like your complaint procedures please ....

@TalkTalk yet again I message to say your internet is absolutely shocking 😡😡 I have complained numerous times .. today I have phoned and the automated system said there is a problem and it would be sorted .. NO TEXT as it stated and it’s STILL not connecting me SHOCKING

@TalkTalk absolutely peed off with your internet service 😡 it keeps disconnecting my phone whenever I put it down or haven’t been on it for a while .... because of this I have used 1.1Gb of data in just over 5 days 😡😡 I never use 2GB in a month normally

@TalkTalk Yes it constantly disconnects while I’m using the phone or if it’s been put down for a minute or two .... this has happened ever since I’ve had Internet with talktalk I Never has this before with @Bt my phone was always connected even through the night as long as router was on

@TalkTalk enough is enough 😡😡 I’ve have had to reconnect my phone to the WiFi 63 times today...I’ve noted every time the phone disconnects because of you poor WiFi .. it’s shocking NOT FIT FOR PURPOSE😡😡I’ve have complained weekly since having it put in and nothing changes

@TalkTalk Becky don't you think I've tried all of this except for the wired connection? I've sent a complaint via resolver! Either an engineer comes out to fix it free of charge and I get the speed I'm paying for or I expect to be released from my contract so that I can change provider

@TalkTalk Minimum guaranteed download speed is not being reached so it's false selling of a service and I will be seeking compensation!

@TalkTalk 0.7 download speed is disgusting, I don't know why I am paying for broadband when I'm constantly having to use 4G!! Can someone contact me to tell me how much it is to leave you as I've got 6 months left to pay for something that doesn't work #notimpressed

@TalkTalk getting calls from a call centre claiming to be yourselves saying there are ‘problems with my operating devices”. Having never used your services and telling the caller this, they become flustered and hang up

@TalkTalk Thanks Mike. After more than 6 hours engineers are on their way to fix it. Surely can't be much longer

@TalkTalk Still not working ME10 1qw 😡😡

@TalkTalk I've said it before and I'll say it once more. Instead of sending threatening letters. How about you stop ignoring my complaint. I know why your ignoring it, because you have all the evidence that says I'm right.... Grow a pair and deal with the complaint....

@TalkTalk Hi Vicky. Thank you for replying. I have been through this several times over phone. Talk can't fix the issue therefore I just want out. It's really getting personal to me that talktalk is just trying to hide and they never follow up with complaint

@TalkTalk Thanks Mike. I switched to a new supplier in May. BT installed a fibre line & removed the old line (with your service) in error. I emailed TT the next day to explain. Not only have I not needed but I've not had any service with you since May 28 but I'm asked to pay until Aug 26

@Ofcom I need your help regarding a complaint with @TalkTalk from day one I have been reporting slow internet and poor service than what I was promised. Cancellation department doesn't want to speak and I've been transferred to one dept to another. They also want to charge fee.

@TalkTalk Really Mike . Ive done that. Ince again its not the issue. Its THE POOR QUALITY OF SOME OF THE CHANNELS

@TalkTalk Still not working in ME10

My @TalkTalk internet router is not working. I've received an automated email saying an engineer will come out in the next 3 working days to fix the problem. It's a bank holiday weekend so it looks like the issue will not be resolved until next week! 🙄

@TalkTalk Are #TalkTalk capable of solving problems. You have known there is a fault on our line for over a month, but done nothing about it. @TalkTalk