TalkTalk Outage in Llanelli, Carmarthenshire, Wales

@KimGuest @virginmedia Just checked @MoneySavingExp and found I can get the same download speed and unlimited for £20 with talktalk... only issue is new 18mo contract if I’m not gonna be staying here! My Virgin’s rolling now so 1mo notice - guess could take talktalk to new place though!

Absolutely shocking customer service by @TalkTalk

Why do I pay my internet bill with @TalkTalk when every time I use it, it buffers or takes ages to load. Been using 4G all night because my wifi has been awful. Not impressed🙃

@TalkTalk you are having a laugh 😡😡 I’ve spent 53 mins on the phone to what was supposed to be your complaint department speaking to Andy then his manager Christopher who were just giving me technical advice 😡 to find as soon as I put the phone down I’ve lost connection AGAIN

@TalkTalk you are having a laugh 😡😡 I’ve spent 53 mins on the phone to wjayvqas supposed to be your complaint department speaking to Andy then his manager Christopher who were just giving me technical advice 😡 to find as soon as I put the phone down I’ve lost connection AGAIN

@TalkTalk I am sick of trying to sort this problem out .... I’ve already been on the phone this morning and it’s just as bad ...... I’m going to take this further I want to make an official complain and would like your complaint procedures please ....

@TalkTalk yet again I message to say your internet is absolutely shocking 😡😡 I have complained numerous times .. today I have phoned and the automated system said there is a problem and it would be sorted .. NO TEXT as it stated and it’s STILL not connecting me SHOCKING

@TalkTalk absolutely peed off with your internet service 😡 it keeps disconnecting my phone whenever I put it down or haven’t been on it for a while .... because of this I have used 1.1Gb of data in just over 5 days 😡😡 I never use 2GB in a month normally

@TalkTalk Yes it constantly disconnects while I’m using the phone or if it’s been put down for a minute or two .... this has happened ever since I’ve had Internet with talktalk I Never has this before with @Bt my phone was always connected even through the night as long as router was on

@TalkTalk enough is enough 😡😡 I’ve have had to reconnect my phone to the WiFi 63 times today...I’ve noted every time the phone disconnects because of you poor WiFi .. it’s shocking NOT FIT FOR PURPOSE😡😡I’ve have complained weekly since having it put in and nothing changes

@TalkTalk Becky don't you think I've tried all of this except for the wired connection? I've sent a complaint via resolver! Either an engineer comes out to fix it free of charge and I get the speed I'm paying for or I expect to be released from my contract so that I can change provider

@TalkTalk Minimum guaranteed download speed is not being reached so it's false selling of a service and I will be seeking compensation!

@TalkTalk 0.7 download speed is disgusting, I don't know why I am paying for broadband when I'm constantly having to use 4G!! Can someone contact me to tell me how much it is to leave you as I've got 6 months left to pay for something that doesn't work #notimpressed

@TalkTalk I’ve been waiting since Saturday for my broadband to be fixed. I don’t seem to be getting anywhere with you “live chat”. Can you help

@rochie87 @TalkTalk Ionly recently had problems with them. If they won't change the details over then hopefully David will cancel it. Don't think he will sort it any time soon though as he again just doesn't care. Can't be doing this every month. Wanna see if I get another at 21:52 😂

@Dinky_Dee @TalkTalk Jesus. I don’t know how u cope with them. Best thing I did was leave them. Never known a company as shit as what they are

@TalkTalk I've been using the text support today the disclaimer says there may not be an immediate reply I replied to a question at around 4.30pm it's 20.48 pm and I have just had a text back I'm tired I'm going to bed they will have to wait a bit longer for my reply

@talktalk following on from a complaint escalated to the CEO office, refusing my refund for 3 months of absolute stress from your company and crediting my account!! I’m not a customer. Please listen to your recorded phone calls . Seriously angry at your total lack of service

@rochie87 @TalkTalk It's like talking to a brick wall with him. I've been trying to get this changed over since september. They have now changed the contact details but not the name, email or debt card so the account is still in his name. told him to sort it or cancel it bcoz I'm getting sick of it

@TalkTalk I'm paying for a service and not getting one. Upload speed is so slow I can't watch catch up tv. #unhappycustomer #poorcustomerservice

@TalkTalk I already spoke to someone earlier to cancel it, but I’ve still been charged for longer than I should have been and at a hugely inflated price compared to my original plan. Being told “the systems were updating” being a reason for not being able to contact me is also a joke.

@TalkTalk My internet connection keeps disconnecting. Got a new router sent out and upgraded the broadband to see if that would fix it but I’m still getting the same problem. I use a now tv stick via WiFi and the connection is to weak to hold the connection.

@TalkTalk terrible service.... just been on hold for 2 hours to 3 different supposed technical support advisors.... all I wanted to do was move an appointment.... 😡😡😡 @dan