TalkTalk Outage in Llanelli, Carmarthenshire, Wales

@TalkTalk just had the worst customer service from your call centre in South Africa. Pretty sure their sending an engineer out to our house for god knows what, please DM me because this is ridiculous.

@KimGuest @virginmedia Just checked @MoneySavingExp and found I can get the same download speed and unlimited for £20 with talktalk... only issue is new 18mo contract if I’m not gonna be staying here! My Virgin’s rolling now so 1mo notice - guess could take talktalk to new place though!

Absolutely shocking customer service by @TalkTalk

Why do I pay my internet bill with @TalkTalk when every time I use it, it buffers or takes ages to load. Been using 4G all night because my wifi has been awful. Not impressed🙃

@TalkTalk you are having a laugh 😡😡 I’ve spent 53 mins on the phone to what was supposed to be your complaint department speaking to Andy then his manager Christopher who were just giving me technical advice 😡 to find as soon as I put the phone down I’ve lost connection AGAIN

@TalkTalk you are having a laugh 😡😡 I’ve spent 53 mins on the phone to wjayvqas supposed to be your complaint department speaking to Andy then his manager Christopher who were just giving me technical advice 😡 to find as soon as I put the phone down I’ve lost connection AGAIN

@TalkTalk I am sick of trying to sort this problem out .... I’ve already been on the phone this morning and it’s just as bad ...... I’m going to take this further I want to make an official complain and would like your complaint procedures please ....

@TalkTalk yet again I message to say your internet is absolutely shocking 😡😡 I have complained numerous times .. today I have phoned and the automated system said there is a problem and it would be sorted .. NO TEXT as it stated and it’s STILL not connecting me SHOCKING

@TalkTalk absolutely peed off with your internet service 😡 it keeps disconnecting my phone whenever I put it down or haven’t been on it for a while .... because of this I have used 1.1Gb of data in just over 5 days 😡😡 I never use 2GB in a month normally

@TalkTalk Yes it constantly disconnects while I’m using the phone or if it’s been put down for a minute or two .... this has happened ever since I’ve had Internet with talktalk I Never has this before with @Bt my phone was always connected even through the night as long as router was on

@TalkTalk enough is enough 😡😡 I’ve have had to reconnect my phone to the WiFi 63 times today...I’ve noted every time the phone disconnects because of you poor WiFi .. it’s shocking NOT FIT FOR PURPOSE😡😡I’ve have complained weekly since having it put in and nothing changes

@TalkTalk Becky don't you think I've tried all of this except for the wired connection? I've sent a complaint via resolver! Either an engineer comes out to fix it free of charge and I get the speed I'm paying for or I expect to be released from my contract so that I can change provider

@TalkTalk Minimum guaranteed download speed is not being reached so it's false selling of a service and I will be seeking compensation!

@TalkTalk 0.7 download speed is disgusting, I don't know why I am paying for broadband when I'm constantly having to use 4G!! Can someone contact me to tell me how much it is to leave you as I've got 6 months left to pay for something that doesn't work #notimpressed

@TalkTalk If you can stop your customer services blatantly lying to customers, that would be a start. Also doing their job correctly.

@TalkTalk I spend half an hour on hold trying to cancel and you tell me to phone back tomorrow...I want a call back tonight! I’m done with you and your useless service

@flowergirl_lon @TalkTalk According to them o have to pay £40 call out fee for an enginnwr, I’ve asked for a manager to call, for an email and absolutely nothing! Appalling customer service so far

@irishayesha @TalkTalk It’s on them, they have to pay you £8 a day after 48hrs with no internet. Automatically happens in 30 days.. right result when my Now TV signal dropped.

@TalkTalk my internet hasn't worked for 3 days and no body at customer services has helped

@TalkTalk Are there issues with set boxes at the moment. Mines been terrible for about a week. Freezing several times a day especially when watching a recording, not recording. Reset it tonight and it's still "starting up" 20 mins later.

Being an adult sucks, trying to set up broadband is a nightmare and @TalkTalk randomly cancelling the order is not helping in the slightest

@TalkTalk Hi Becky, ironically I've just run a test and the download speed is 10.4, upload 0.45 which I'm actually quite happy with. But it's been down as low as 0.2 download, at which point I regularly need to use 4G instead of my internet. It's inconsistent and frustrating.

@DanjayMw BT was good for about a year until I was getting slowed down now I'm with talktalk my connection never gets slowed down.

@TalkTalk still waiting for a call back I was told would be today, this was 7 hours ago and still waiting. Funny feeling yet again I have been lied to by your customer services.