TalkTalk Outage in Martock, Somerset, England

@TalkTalk (2) ) wait a further 2 days for yet another engineer. No apology and you’ve started to bill me for a service I’m not getting. Do you actually want new customers?Why don’t you care this is stopping me getting work and is stressful. Your customer service is so inaccessibl

@TalkTalk very unhappy with service after you sold me a broadband phone package. 10 days for engineer visit. Then you told me service was live but it didn’t work. Hours spent on phone trying to get someone to realise that. 5 days later a cube engin’r. Said not synced. Now have (1

@TalkTalk We messaged last weekend as our internet cut out for a couple days. LAST WEEKEND. Yet again, same issues less than a week later! This is unacceptable! We even had an engineer sent out who checked our line and said it was fine, so it’s a problem your end to fix today!!!

Kept on hold for 1:55 by @TalkTalk! Whilst I appreciate current circumstances mean less staff I don't appreciate call being answered, issue explained and then call ended, probably because they're going to have to replace equipment! #ShockingCustomerExperience

@KASMrsDalziel @TalkTalk Think it’s down all over the UK Becky it was on the news earlier.

@TalkTalk Day 4 of paying for a service. This is absolutely not good enough. At a time like this, we are totally disconnected from family. I’m not able to FaceTime my mother, who’s at home alone with 2 broken ribs. We need this sorted today!

@peterpastry Interesting, I've never heard a good word about Talktalk!

@talktalk had someone out to fix our WiFi yesterday... it’s worked for one night and now the box is disconnected from the internet AGAIN

@TalkTalk you gave me a dodgy router, now you've replaced it your threatening to charge me £50 unless I return the broken one ? I've had nothing but grief from day one, I wish I'd never left BT

@TalkTalk Nothing changed in my home in 2 weeks, every 12 hours or so my internet drops off. Sometimes my hub needs to reaqcuire, others it doesn't. My connection through your status me tells there is no issue with your network. Connection currently 5% of min. Please fix this.

Talk talk helping you stay connected? I literally have to restart my router to do anything. Horrible speeds for months since I joined. Can you suggest anything? @TalkTalk

@TalkTalk hi my internet has been really bad for the past month or so, I’ve been getting around 10Mbps download speed when I normally get 30-40Mbps consistently

@TalkTalk can’t seem to get a technical issue sorted out. Spent 6 hours on line chat on 14/2/21. Then most of the day 15/2/21. Promised a call back on 21/2/21 and still waiting!

@TalkTalk I’m sorry it’s too late. We shouldn’t need to be begging for help on a public forum like this. Customers’ should be answered directly via phone. A lot of frustration and fallout. People just want to feel valued as customers and for you to deliver what you promise.

@Katherine_Wain @TalkTalk shocking! can i help with advise to remedy short term..PM me if you want

@TalkTalk WIFI PROBLEMS IN NOTTINGHAMSHIRE FOR PAST FEW DAYS, get this fixed please

@TalkTalk Promised a service no other provider could offer -Fibre Broadband. Even BT Outreach said it’s not possible. Then a month to get connected, two no-shows for connection, precious holiday days wasted, not even anything listed on my account. Month later still nothing. Cancelled now

@MissMunnipenni @TalkTalk Go on the page where new customer deals are and the chat pops up. They are keen to speak to you when they think you are a newbie but not when they already have your cash coming in