TalkTalk Outage in Loughor, City and County of Swansea, Wales

@TalkTalk any ideas how long broadband will be down for in SA14 area?

@virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports

@Keith_Rees @1CarolineBerry @TalkTalk OK cheers 👌🏻 it's still not working!

@TalkTalk hi can you tell me why my internet is not working got red light on router already switched power off and on about 10 times still nothing #internetbroke

@BBCBenThompson @TalkTalk Shameful. I was with @TalkTalk. I’d rather run towards a wall with tooth picks under my toenails. I’d never ever use them again.

@TalkTalk customer service truly awful. Staff do not listen to the problem and instead seem obsessed with checking my ID (asked for address 3 times) and ‘diagnostics’ (even though no problem with internet) luckily I had spare same cable from another device.

2 days and nothing but problems with @TalkTalk internet and router. Constantly crashes and having to reboot. This is not the service I pay for 😡😡, knew I should’ve left when I had the chance.

@TalkTalk just had the worst customer service from your call centre in South Africa. Pretty sure their sending an engineer out to our house for god knows what, please DM me because this is ridiculous.

@KimGuest @virginmedia Just checked @MoneySavingExp and found I can get the same download speed and unlimited for £20 with talktalk... only issue is new 18mo contract if I’m not gonna be staying here! My Virgin’s rolling now so 1mo notice - guess could take talktalk to new place though!

Absolutely shocking customer service by @TalkTalk

@TalkTalk THREE DAYS !!!!!!! WHERE ******** IS MY INTERNET??!!!!! I’m paying for this !!! **** service, even shitter customer service !!!! What ******** !!!!!!!

@TalkTalk why have I been getting this message ever since you told me my bill will increase unless I renew my contract? Can't renew if I can't log in! Don't want to renew, I want to cancel thanks.

@TalkTalk Is there a way to cancel your contract online. Taking ages to eat through. When your agent called back, it dropped and he didn’t call again. #customerexperience Sign up in minutes. Cancellation takes hours.

@TalkTalk Hello. There is a problem sending emails from older android devices. Has TalkTalk recently withdrawn support for older versions of android from the mail server? I am awaiting replys to my DM's sent Tuesday and Wednesday.

@TalkTalk Hi. Can you check issues in my area please. Internet light has been going orange and losing connections on and off for the last two days

@TalkTalk I know that but these are charges because I had no choice but to cancel my contract. Now I am getting all sorts of emails saying I owe £300. There are plenty of emails and still no one has contacted me. I don't believe I should be charged for the result of a faulty box. Thanks.

@CuckooInternet Hi Becca - thank you! Does this apply if Heather is moving - as in, the line you guys will use is different from the one the TalkTalk supply uses? Does she actively need to cancel the TalkTalk account/line if that's the case?

So have had no Internet since December, and @TalkTalk @TalkTalkGroup refusing to help. Been speaking to them every day since, spend 4-5 hours on the phone but no one helps, made numerous complaints and no one gets back to me

@TalkTalk not allowing me to chat to customer service. Telling me my phone got disconnected in 2016???? Have already DM'd

I know you deal with the account closing for an old supplier - does this actually matter? Can you still close the old TalkTalk account even if she can't get into it because TalkTalk entered the wrong email on their system and she doesn't know what it is? Any help appreciated :)