TalkTalk Outage in Hitchin, Hertfordshire, England

@TalkTalk hi, over the last couple of days my internet has been so slow. I’m working from home and at points I’ve not been able to have Skype calls due to internet connection. I’ve reported it and TalkTalk are saying there’s no issue. Please can you help?

@Cerulean_Man @TalkTalk @VodafoneUK Looks like a neat solution

@TalkTalk my wifi is awful it was good the first week or so now its unusable. I rang up but the guy didn't really understand me and kept repeating irrelevant stuff then told me a technician would look at something and email. No idea what happened and wifi is still awful.

@TalkTalk Day 8! Talk talk finally realises there is a fault on their line and will need an engineer to fix ...! Engineer due in 4 days

@TalkTalk Hi, any issues in the Hertford area? My connection is usually excellent but I can barely connect this morning which is tricky when I’m stuck working from home

@TalkTalk customer’s what?

@TalkTalk Becky. This problem was first reported by affected dial.pipex users on the TalkTalk "Community website shortly after it started at 10.00 last Friday. I'm staggered that it has taken 50 hours for it to be made official. How will we be notified when service is restored?

I'm posting my problems with TalkTalk to emphasise my point that the railway social media teams are ahead of not just other transport modes but other industries. The e-mail problem affecting me began at 10.00 on Friday. It finally appeared on the TalkTalk service site 45 min ago.

@TalkTalk Yes, the inability of my e-mail account to receive messages since the so-called "upgrade" at 10.00 on Friday. I have a pipex.dial account. Can you tell me when I will be able to retrieve my e-mail? And why have customers not been contacted about this prolonged outage?

Wrestling with the impact of a TalkTalk "upgrade" on my e-mail explains a lot about the problems with Check & Trace.

@TalkTalk New customer here. No engineer turned up for the appointment, service went off yesterday and now nothing works. Faster 150 Fibre. Call centre leave me on hold for 30 minutes so I can't do anything. Currently it seems that I am paying for you having removed my service.

@NickFlaks @TINGLYTASTEBUDS The same ***** Harding who didn't utter a word of thanks to us TalkTalk staff who dealt with a week of back to back abuse calls over the data breach. **** her.

I worked for TalkTalk when ***** was the CEO... When they had a massive ******* data breach. And she did nothing to show gratitude for the abuse we all took from customers. **** that Tory ****.

@TalkTalk My wifi is not not working AT all and unu waah come tek people money every dam month kmt 🧐🤬

I cannot stand this shit company @TalkTalk always giving me problem🤬

If we only learn one thing from lockdown it’s how awful the UK broadband network is. Rare to see an interview on TV or do an online meeting without some sort of glitch or hang-up! @bt_uk @TalkTalk @virginmedia @VodafoneUK @SkyUK (top 5 UK providers)

@TalkTalk seems to be down in Welwyn AL6 - card machine in shop isnt working!

@TalkTalk your customer service is a joke my nan had has been on the phone 5-6 times for at least 4 hours the they struggle to understand the problem...all she wanted was a new t.v box surly that's not hard! been with you over 20 years

Twitter help me out... The telephone pole outside my house has been hit by a falling tree.. The council @WelHatCouncil say to ring BT @bt_uk say I need to ring my phone supplier @TalkTalk ask me a thousand questions about the broadband and the phone line.. THE POLE IS DAMAGED

@TalkTalk no phone service either...

@talktalk sort out your service. Only on bare minimum data to send this, can't log onto my account currently either. Not happy. No Internet via wired or wireless.

@TalkTalk Talk talk is a big ****. I pay for Internet 80 Mbps(60guaranted) but I have max 39Mbps. Connection is a not stable, sometimes speed of my Internet is between 0 and 1 Mbps

Hi @TalkTalk Can you respond to my DM please as soon as possible, my wife has just stopped working and has been off since last 45mins. I need to work in the morning...... please help!!!!

@PicklesaurusR @TalkTalk Yeah it’s terrible mate, literally the reason I’ve had to stop streaming for the last few months 😭

@TalkTalk any reason why you keep switching my public IP address every night just after midnight? Happened again, yet again no service...

@TalkTalk why are my comms off, thankfully ive unlimited data on my mobile.....that said it seems all your customer service is asleep

@i_am_poni @TalkTalk Get on BT or Virgin mate, thats awful speed :o

@TalkTalk Been down for five days! Fix please!

@TalkTalk My wifi has been down from Sunday hasn't come back dunno why

@notNxrth @Sloth_R6 @virginmedia Virgin is awful, but ngl no where near as bad as talktalk. In terms of connection and ****