TalkTalk Outage in Halvergate, Norfolk, England

@TalkTalk hello - broadband is v poor in Norwich today. I’ve done line tests etc as seems to be ongoing problem. Please can you DM me?

@TalkTalk Help! My internet is down, now told it will be fixed in 2/3 days!! I am disabled, my life is online. My music, tv, medication, shopping! Come on!

@TalkTalk Our internet is continually crashing at it’s worst every 10 minutes. My family are in Australia and New Zealand and we were unable to speak with any of them again due to this problem. It seems there are a lot of angry customers suffering the same fault.

@SRichardsUK @TalkTalk Ours is exactly the same cannot hold a signal for more than 10 mins without crashing.

@TalkTalk @SRichardsUK @NewPantomimePro Mines slowed down too.... buffers now on @NetflixUK and @DisneyPlusUK .... spose to be “ultra fast”

@rossstanton_ @TalkTalk Yeah pretty bad tbf lol

@Louise_Lamb @TalkTalk Had this same issue with them. 3 months of paying for basically no internet, I had to use my phone data when I had to work from home. Absolute dog shit.Quick tip tho, they have a policy that after 28 days of reporting a problem and it not being solved, you can leave without gees.

@TalkTalk No doubt i will be leaving this farcical service at the end of my current contract period.

@TalkTalk Offered an upgrade at a special rate due to poor connectivity only to be told i need to sign another 24 month contract!

@TalkTalk Been on the phone to customer service for over 2 hours still no resolution to my problems! went from a great experience to the worst one in a matter of minutes.

@TalkTalk tried multiple ways to cancel our service . Get through to your sales department in seconds, but in order to cancel service seems impossible? Now the phoneline is dead (but lines still within working hours) and live chat doesn’t work?

@TalkTalk Just had a call however it turns out I have no wifi till 15th due to you guys and the lack of communication/contact, promised call backs. Entire issue could have been avoided. How am I supposed to complete my work? Communication lacks so badly from you guys 👎🏻😕

@TalkTalk customer service is the biggest load of shite

@TalkTalk Hello. I’m a support worker and trying to sort my clients broadbands. He hasn’t got all his phone number but account number etc. Who can I phone please? Thanks x

I would highly recommend no one ever use any @talktalk services. ever. worst customer service I’ve ever experienced 🥴

@TalkTalk I’ve been on hold for over 2 hours to cancel my broadband... this is the 3rd time I’ve tried to contact you. I started as caller number 50 however, as I got to caller number 7 suddenly I started going back up to caller number 12 then 13 then back down to 8..disgusting!

@TalkTalk Still waiting to cancel! My contract ended on 2nd March but apparently need 30 days notice for an engineer to disconnect, they then offered 7 days but now they can’t do it and I need to wait for a call back! Absolute shambles of a company! Don’t use them!