Tesco Mobile Outage in Ashtead, Surrey, England

@Top_CashBack tried 6 times to purchase through @tescomobile via @Top_CashBack and it fails each time - checked all details and tried everything. Called Tesco and they can't help (I.e. won't apply discount manually). Can you help please?

My dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps

Thanks to @tescomobile for giving me 8GB free data as a goodwill gesture with my contract upgrade 👌🏽🙏🏽 Don’t know how many hours it will last until #skyuk fix the internet at home 🏠 #LoyalCustomer

@tescomobile Again,just an excuse. It was a new phone out of the box-your staff member swapped the SIM card, so it’s not that they couldn’t touch the phone, they couldn’t be bothered to provide any sort of customer service. Nothing is set up on the phone!And she doesn’t know HOW to set it up!

@tescomobile absolutely appalling service for my mum who just wanted some help to get a new phone! She’s almost 80, not good with tech, and your complete lack of service has left her with old & new phone, neither of which now work! 🤬

@tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital

@tescomobile you have totally messed up my PUK transfer and left me with a new iPhone 11 which is like a brick just in time for my 50th Birthday celebration abroad. Completely unacceptable and no one individual is taking responsibility. Poor customer service

@tescomobile service still non-existent another week on. Their message reads “Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. “ Now in its 4th week!

@tescomobile still no service can someone let me know why

@tescomobile have had no service for hours now can u shed some light on this please

@tescomobile Not sorry enough that in December I had no service for 3 days & the extra data was compensation that you gave me just a few days to use #poorservice

@tescomobile You should have allocated it my account sooner than so I had more time to use my mobile contract runs out soon so I certainly will be looking elsewhere sad as I have 3 mobiles with you & a customer for many years :(

@tescomobile Streatham, St James Park, Westminster, Bermondsey. Yesterday It was confirmed by your staff member at Streatham store on the O2 webpage there were interruptions of service and no service in areas. My complaint is your CS person Phil denying this and implying T Advisor was lying

@tescomobile Read the tweets I've sent. NO issues with my phone or sim. Your staff checked my phone. The issue is no coverage in every area I was in and no warning. O2 customers were sent texts about this.Tesco advisor in Streatham looked st coverage issues. Your CS implied he was a liar!

@tescomobile Multiple. Your CS man kept insisting it was an issue with my phone which was not true as C Advisor in Tesco checked my phone. He also checked the O2 coverage which confirmed outages where I'd been but your CS man PHIL insisted that wasn't true. Insulted me and the store Advisor

@tescomobile No real apology,saying there was coverage in the areas I was in etcetc. If you can't get coverage in Tescos,how bad is that.I wanted to make calls but zero coverage.Have the decency to inform customers whn iou know there will no cover. CS in effect called me a liar!!

@tescomobile @Tesco can someone get in touch with me ASAP or tell me who to contact to change my email account attached to my phone number and my club card as my email was hacked. Thank you for your help. #cyberfraud #onlinefraud RT

@tescomobile why tell me I have to update my address to upgrade and then not allow me to upgrade once I have? Phone broke today, can’t do my job without it and now can’t upgrade. How will I cope with loss of earnings? Oh I won’t. What a service 😡😡

@tescomobile just renewed my contract with #tescomobile no reason not to, never had any issues with customer service, signal and the extra club card points comes in handy too 🙌

Trying to leave @tescomobile and unlock a phone to a different network should honestly be a Crystal Maze challenge. JUST TELL ME WHERE TO PUT THE PUK CODE YOU COWARDS

Morning @tescomobile , do you have a known problem in Central Slough with coverage, both me and another colleague had no service yesterday in and around the bus and train stations also happened one day last week, never had an issue before, be grateful if you could look into it?

@Mrs_A_Campbell @tescomobile @SamsungMobile It wouldn't surprise me if this was a Samsung fault. My wife had the A50 when it first came out and it was nothing but trouble. Wifi kept dropping out, glitchy camera etc. In the end I just bought a Huawei phone sim free. Samsung are aware of some serious software issues but....

@tescomobile Don’t go out. Wipe didn’t help.

@tescomobile It makes it horrible because I have a sd card in but I can transfer anything to it. I use to be able transfer games to it when I had my older Samsung it was good to free up space but I can't now won't let me. All it does is let me put pics on.

@tescomobile why is it since my phone got updated with new version of @SamsungMobile and it went to version 11 or something my phone has been horrible, slow, my WiFi keeps loosing signal even in same room as router. And keeps freezing. Is there anyway to undo the update

@tescomobile You sent me a text message with a link to complete a survey on my experience with customer services yesterday. I resolved the issue myself in the end. Unfortunately the survey page loads but doesn't work either. You really don't want my feedback anyway.