Tesco Mobile Outage in Ashtead, Surrey, England

@tescomobile Might help if you spelt my name correctly ROD? Of course you don't what I mean when setting up a mobile phone is for you to glean!?!? Every little Helps?!?!? X

@tescomobile why is the internet so slow at Guildford train station??

@tescomobile why is the internet so slow at Guildford Train Station? Got data and full 4g?

@Top_CashBack tried 6 times to purchase through @tescomobile via @Top_CashBack and it fails each time - checked all details and tried everything. Called Tesco and they can't help (I.e. won't apply discount manually). Can you help please?

My dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps

Thanks to @tescomobile for giving me 8GB free data as a goodwill gesture with my contract upgrade 👌🏽🙏🏽 Don’t know how many hours it will last until #skyuk fix the internet at home 🏠 #LoyalCustomer

@tescomobile Again,just an excuse. It was a new phone out of the box-your staff member swapped the SIM card, so it’s not that they couldn’t touch the phone, they couldn’t be bothered to provide any sort of customer service. Nothing is set up on the phone!And she doesn’t know HOW to set it up!

@tescomobile absolutely appalling service for my mum who just wanted some help to get a new phone! She’s almost 80, not good with tech, and your complete lack of service has left her with old & new phone, neither of which now work! 🤬

@tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital

@tescomobile you have totally messed up my PUK transfer and left me with a new iPhone 11 which is like a brick just in time for my 50th Birthday celebration abroad. Completely unacceptable and no one individual is taking responsibility. Poor customer service

@tescomobile service still non-existent another week on. Their message reads “Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. “ Now in its 4th week!

@tescomobile still no service can someone let me know why

@tescomobile have had no service for hours now can u shed some light on this please

@tescomobile Not sorry enough that in December I had no service for 3 days & the extra data was compensation that you gave me just a few days to use #poorservice

@tescomobile You should have allocated it my account sooner than so I had more time to use my mobile contract runs out soon so I certainly will be looking elsewhere sad as I have 3 mobiles with you & a customer for many years :(

@tescomobile Streatham, St James Park, Westminster, Bermondsey. Yesterday It was confirmed by your staff member at Streatham store on the O2 webpage there were interruptions of service and no service in areas. My complaint is your CS person Phil denying this and implying T Advisor was lying

@tescomobile Read the tweets I've sent. NO issues with my phone or sim. Your staff checked my phone. The issue is no coverage in every area I was in and no warning. O2 customers were sent texts about this.Tesco advisor in Streatham looked st coverage issues. Your CS implied he was a liar!

@tescomobile Multiple. Your CS man kept insisting it was an issue with my phone which was not true as C Advisor in Tesco checked my phone. He also checked the O2 coverage which confirmed outages where I'd been but your CS man PHIL insisted that wasn't true. Insulted me and the store Advisor

@tescomobile No real apology,saying there was coverage in the areas I was in etcetc. If you can't get coverage in Tescos,how bad is that.I wanted to make calls but zero coverage.Have the decency to inform customers whn iou know there will no cover. CS in effect called me a liar!!

@Local_Baitface @EE Good move. #EE roll will the customer service arrogance of the domineering large corps of the past, safe in their knowledge they are currently "big dogs". They need to learn from seeing how quickly that dominance of the market can collapse. Try @tescomobile piggybacking on O2. 👍

@tescomobile Been in again today, same result technical problems

@tescomobile Hi, we moved to you from O2 last Friday. My wife’s mobile data on new phone came through yesterday but I still can’t get it. Can you help please?

@tescomobile Nobody has got somebody to help me in store they just guess and their manager on phone guesses & tells me its barclays and thats not resolving anything they shouldn't guess as its sending me on a wild goose chase taking longer to get the actual problem sorted.

@tescomobile The only thing I will say its really bad practice to blame the bank they said my credit is fine its a tesco technical fault. And I've got a tesco insurance on this phantom phone now because over the phone sales the system allows me to go a bit further than in store.

@tescomobile Could someone help direct me to a person who can over ride the system so I can buy the phone today and put this stress behind me as its been going on for 10 days and im going round in circles in store and on phone because no one is qualified to know what to do. My bank are fine.

@tescomobile My bank customer services who have full access to see my account said I've never defaulted on any payments im out of phone contract with 02 for 3 years and I didn't know it would be this difficult to get a new provider. This resolve requires a reset of all my information stored.

@tescomobile I have also got an email confirmation of full tesco phone insurance via email last night of a phone i am not allowed to buy. The various staff are lovely but nobody has a clue what to do to help me buy the phone. I've got the insurance for it but not the phone.

@tescomobile Is someone able to reset my information stored so I can buy the iPhone 12 Pro. Its just been nobody is helpful or owning it ove just been passed around the houses. My bank said they could see no reason why it would be their problem cause it never got as far as a visa check.

@tescomobile Your software is most likely the problem because I almost bought the wrong phone then realised before signing the contract so all my information is set up on a different phone purchase but that was 10 days ago I was told it would reset after 24 hours.