Tesco Mobile outages and service status in Ashtead, England

Problems in the last 24 hours in Ashtead, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Ashtead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Ashtead, England

Latest outage, problems and issue reports in Ashtead and nearby locations:

• 
  Rachel (@quinsgirl71) reported 20 seconds ago from Hounslow, England

  @tescomobile You should have allocated it my account sooner than so I had more time to use my mobile contract runs out soon so I certainly will be looking elsewhere sad as I have 3 mobiles with you & a customer for many years :(

• 
  Rachel (@quinsgirl71) reported 2 minutes ago from Hounslow, England

  @tescomobile Not sorry enough that in December I had no service for 3 days & the extra data was compensation that you gave me just a few days to use #poorservice

• 
  Toby🇬🇧🍊 (@berringer1889) reported 3 minutes ago from Spelthorne District, England

  @tescomobile have had no service for hours now can u shed some light on this please

• 
  Toby🇬🇧🍊 (@berringer1889) reported 12 minutes ago from Spelthorne District, England

  @tescomobile still no service can someone let me know why

• 
  dblckmn (@dblckmn) reported 19 minutes ago from Gatwick, England

  @tescomobile you have totally messed up my PUK transfer and left me with a new iPhone 11 which is like a brick just in time for my 50th Birthday celebration abroad. Completely unacceptable and no one individual is taking responsibility. Poor customer service

• 
  Faz (@SuzetteFarrier) reported 31 minutes ago from Hounslow, England

  @tescomobile absolutely appalling service for my mum who just wanted some help to get a new phone! She’s almost 80, not good with tech, and your complete lack of service has left her with old & new phone, neither of which now work! 🤬

• 
  Faz (@SuzetteFarrier) reported 31 minutes ago from Hounslow, England

  @tescomobile Again,just an excuse. It was a new phone out of the box-your staff member swapped the SIM card, so it’s not that they couldn’t touch the phone, they couldn’t be bothered to provide any sort of customer service. Nothing is set up on the phone!And she doesn’t know HOW to set it up!

• 
  William Cody Winter⚜ (@wwinter86) reported 41 minutes ago from Hounslow, England

  @tescomobile any plans to support eSims yet?

• 
  Stuart Orr (@stuantor) reported 50 minutes ago from Hounslow, England

  @tescomobile service still non-existent another week on. Their message reads “Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. “ Now in its 4th week!

• 
  Kiran 😍👨🏻‍🍳 (@___Kiran) reported 57 minutes ago from Hounslow, England

  Thanks to @tescomobile for giving me 8GB free data as a goodwill gesture with my contract upgrade 👌🏽🙏🏽 Don’t know how many hours it will last until #skyuk fix the internet at home 🏠 #LoyalCustomer

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🇮🇪 Tisme (@ClionaQ) reported 6 minutes ago

  @Djq1971 @tescomobile I'm with them 10plus years at 15e a month and the customer service has always been excellent 4 phones in the family with them

• 
  Simon (@simondukamp) reported 6 minutes ago

  It has been nearly 5 months and the horrible people at @tescomobile continue to daily. It is now time for @Tesco to do their jobs.

• 
  Jeremy Lindsell (@JeremyLindsell) reported 6 minutes ago

  @tescomobile Website now updated. Failure of app to add data remains an issue. It also failed last time I had tried a few months ago. I had to call your help desk to sort it on that occasion.

• 
  David Bell (@belld10) reported 8 minutes ago

  @tescomobile travelling London to Swansea and constant drop outs and 5g that doesn’t load any pages…….whats happened to cellular service in UK?

• 
  David Walsh (@DavidWa57433939) reported 9 minutes ago

  @tescomobile Went with Vodafone after. The manner of the Tesco mobile staff in the Wexford Town and New Ross stores was disgraceful. Ye have lost a loyal customer.

• 
  Mike Evans (@MikeEvstog) reported 9 minutes ago

  @tescomobile I tied that it just tells you to use the app, which my mother's phone does not support

• 
  Steve (@uksteve1960) reported 10 minutes ago

  @SBarrettBar @tescomobile The other side of the coin Steven is someone got my PAC number ,they managed to empty my bank accounts,used my Kraken account to convert the money into dollars ,fair play to Lloyds because I reported it immediately I was reimbursed 100% of my money. Identify theft is a problem.

• 
  Shaun Reviewer (@ReviewShau42660) reported 10 minutes ago

  @tescomobile DO NOT get a tesco phone contract IF u live in Bournemouth BH4 area as signal non existent. Don't say it's good Tesco as it's NOT and never has been.

• 
  loobylou (@loobylambchop) reported 12 minutes ago

  @tescomobile It's ok Zoie it is all sorted now the last lovely lady sorted it for me and gave me the info very quickly, please just make sure all your operatives are properly trained because 1 out of 5 isn't great is it. Also the attitude of no 3 towards a customer needing help was appalling

• 
  Bobby Bucks (@b0bbybux) reported 12 minutes ago

  @SBarrettBar @tescomobile Interesting, our fibre was down recently (Virgin Media, avoid like the plague) and our Tesco Mobile data coverage was absolutely terrible. If it haven’t been for my neighbour giving me access to his network, I would have been screwed. And we were down for a bloody week 🤬💩