Virgin Media Outage Report in Broadbridge Heath, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broadbridge Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broadbridge Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Broadbridge Heath, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Redhill, Guildford, Burgess Hill and Balcombe.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Total Blackout | |
| Redhill |
Internet | |
| Crawley |
Internet | |
| Guildford |
Phone | |
| Guildford |
Internet | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Broadbridge Heath, England
Latest outage, problems and issue reports in Broadbridge Heath and nearby locations:
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise
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Glen Battams©
(@dyllan08) reported
from
Burgess Hill, England
@virginmedia 10 days now been waiting for a call back after an engineer decided to drill into my house without permission and with nobody at home customer service is absolutely shocking #virginmedia #dontgetvirgin
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Virgin Media is ******* rubbish. Says there isn't a problem but clearly there is coz we've had no Internet all night. Need to talk to them Monday coz this has been going on for ages.
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
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Ben Barrett
(@BAAAAAAAAAAAAB) reported
from
Crawley, England
@virginmedia making isolation harder with poor/no Wi-Fi
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Guildford, England
@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!
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Service please
(@Unhappyconsume1) reported
from
Crawley, England
@virginmedia as holding time is up to one hour why don’t you have a call back service like many others companies. On hold for up to one hour from my mobile to deal with an issue we had for months
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Tv and phone also not working
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I have complained... feedback or solving my problem has been none!!!!
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Vishal Aggarwal 🧢
(@vishalagga) reported
from
Crawley, England
@virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maciek Kaliski
(@maciekkaliski) reported
@virginmedia hi, we’re experiencing very intermittent connections today (both wifi/wired), some devices struggling to get online at all and others reporting 80-90% packet loss. status service is reporting no outages but downdetector suggests otherwise
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**Keith**
(@keith_bloke) reported
@MutliRaceMan @virginmedia My friend whose 82, had letter saying a new sim would be delivered. It never came, his phone was cut off a week later. After repeated calls, he told me they'd hung up on him. I rang, was told new sim would arrive..it did, and didn't work. Was told it would be 24 hours..still no .
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Carol-Anne 🎅🎄⛄
(@chinad0ll68) reported
@virginmedia I have TV but no Internet or landlines. Is the junction box outside my flat just for me or can others use it. The top flat has run a cable down to it x
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Thomas Wensley
(@180113thomas) reported
@virginmedia hi there is there an issue with internet in the OX11 area as we have a white flashing data light no ready light either it is a virgin media business one and is sorted through my landlord so can’t login to the virgin media account
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Ross thompson
(@Rosstho17683551) reported
@neillhope @vmbusiness I would recommend putting in a complaint with ofcom as virgin seemjust to ignore the customers @Ofcom
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Storm Crone MA
(@LadyBrienne1) reported
@virginmedia I don’t want to make formal complaint. I want to be able to talk to person about why things aren’t working on my TiVo package. I want someone to understand how frustrating it is to pay huge amounts of money while watching new users get all the deals. Loyalty means nothing to you
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Maciek Kaliski
(@maciekkaliski) reported
@virginmedia i believe it is the hub 3? we have tried restarting with no luck. people in the area reporting similar issues
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Storm Crone MA
(@LadyBrienne1) reported
@virginmedia When I’ve tried to ring there’s no reply because you’re short on operatives. I understand times are challenging and we’re prepared to make allowances, but there’s never a question of a rebate or a lower tariff unless we have a smaller package. All the deals are for new ppl
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Adam Wicks
(@AdamSWicks) reported
@virginmedia team - I've been internally transferred from support to the dedicated Gig1 support team - however, it's now 66 mins. Are they even open? - how long should I continue to hold?
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SmithOperator
(@SmithOperator) reported
@virginmedia no, ive spent 3 days now and given up callig. no one wants to help so im cancelling my subscription.