Virgin Media Outage Report in Broadbridge Heath, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broadbridge Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broadbridge Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Broadbridge Heath, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Burgess Hill, Guildford, Reigate, Godalming, Redhill, Balcombe and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Phone | |
| Crawley |
Internet | |
| Burgess Hill |
Total Blackout | |
| Guildford |
TV | |
| Burgess Hill |
Wi-fi | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Broadbridge Heath, England
Latest outage, problems and issue reports in Broadbridge Heath and nearby locations:
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
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1Down5Up
(@BinaryWheels) reported
from
Crawley, England
Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.
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Tracey Franklin
(@Traceywith_an_e) reported
from
Redhill, England
@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
@virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.
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Dean Woods
(@deanwoods) reported
from
Horley, England
Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Guildford, England
@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Godalming, England
@virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr
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janet arias-ball
(@jjjjxxx) reported
from
Guildford, England
@virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.
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Jeff Webber
(@jettypaul71) reported
from
Burgess Hill, England
@virginmedia I have no TV but you are not taking calls so how can I sort issue - looks like you changed/cancelled my account!!??
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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rachel o'reilly
(@rorpr) reported
from
Dorking, England
Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Farrugia
(@mattfarrugia) reported
Looks like virginmedia has gone down hard. I know this because child 2 just woke me up to say the streaming white noise hairdryer he listens to on Apple music at night just stopped playing… somehow I don’t think that’s what TBL was thinking of when he invented the web 😐
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Luke Robinson
(@LukeRob49077143) reported
Virgin media is down again
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TekNeil Sim Racing 🏁 🇬🇧
(@TekNeil) reported
@dennyytm @virginmedia Absolute ******* clowns. Paying for 600 down, 40 up. I'm getting that, but the packet loss is unreal...just unacceptable.
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Irene Revie
(@pinkeurogirl) reported
@virginmedia I don’t think there is issue in area. I contacted bereavement team as my father the account holder died. They closed his account and opened account in my name but our services have been disconnected since 6.30 pm on 31st October. Your team need to connect new account
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ClickSte
(@ClickSte) reported
@virginmedia down in M9, no Broadband, TV, or Phone - fun times! #virginmediadown
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Jordan Mullinnn
(@JordanMullinnn) reported
@ScotEqualiser @virginhelp @virginmedia You’ve spent more time arguing over twitter to which the team who run the social media have very very little resources to use to help you rather than phoning customer services up and getting the issue sorted.
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pαige 🦋
(@_paigej0rdan) reported
Was trying to watch The Nightmare Before Christmas until @virginmedia went down 🤧
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Big Al 71
(@AllanSummers3) reported
No tv, broadband or landline now for over 24hrs. Absolutely shocking service from @virginmedia . Let's hope it's back for 10am like they are saying but I won't hold my breath.
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Doug Kessler
(@dougkessler) reported
@virginmedia Honestly, I’d rather just switch to a provider who can do what they say. I spend way too much time on this. Your social media team can’t help. Your forum shifts the burden to your customers. Frankly, @virginmedia sucks.
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Luke
(@Shaw_L87) reported
I hope there's going to be some sort of 'gesture of good will' for the issues many people are experiencing with their 'reliable' broadband. And to not even acknowledge the issue, come on @virginmedia #virginmediadown