Virgin Media Outage Report in Broadbridge Heath, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broadbridge Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broadbridge Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Broadbridge Heath, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Burgess Hill, Guildford, Redhill, Godalming, Horley and Haywards Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| Crawley |
Internet | |
| Burgess Hill |
Phone | |
| Guildford |
Wi-fi | |
| Redhill |
Internet | |
| Godalming |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Broadbridge Heath, England
Latest outage, problems and issue reports in Broadbridge Heath and nearby locations:
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Tv and phone also not working
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Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia No. The reference was not given to me. But the complaint was logged.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs
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Vishal Aggarwal 🧢
(@vishalagga) reported
from
Crawley, England
@virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)
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Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.
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Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.
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mattieb
(@mattie_b83) reported
from
Crawley, England
What a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap
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Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!
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Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I have complained... feedback or solving my problem has been none!!!!
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ashley Kerr
(@AshOnFire1989) reported
@virginmedia 3/3 and youtube, twitch, music will buffer until it recovers, from ethernet and wifi, as well. I have been giving a get out of contract with a penalty, but I can't go else where as no one provides fast speeds here bar Virgin. **** having 15Mbps connection with bt!
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Luke
(@lukmruk) reported
@virginmedia Very poor service in nw6 1... Downlaod averages below 100 Mbps all day for the past 2 weeks. Usually around 30-60 Mbps. Despite it i'm paying in full for 200Mbps and GUARANTEED 105Mbps :)
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John Bradbury
(@johncbradbury) reported
@virginmedia @TomMockridgeVM I would welcome a chance to discuss further. It couldn’t possibly be less productive that the 4 hours I spend with your customer service team today. I just want VM to deliver on what we agreed, if that’s going to cost you more than you though, so be it.
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Emily Rose
(@EmilyBacken) reported
@virginmedia tried to cancel mobile direct debit on my dad’s behalf- he is going thru intensive chemo. Gave his online account pword, told his customer service one is diffrnt. Told unable to cancel unless he is dead/ in a nursing home. Lack of sensitivity & no ongoing advice.
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Amber
(@apwriter_witch) reported
@virginmedia massive slow speeds tonight in Waterford. Went from 50mbps to 1.4mbps and hasn't come back. Have already done a reset of the modem and PC. Any other advice? Thanks!
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Helen Souter
(@helensouter08) reported
@virginmedia Thanks but as usual there is no service at my post code.
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Alan Manyo
(@MManyo83) reported
@virginmedia .how about somebody in your so called powerhouse company actually look into this because its clearly an issue with the service and its been happening for ages across the entire country
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Fruity Sheikh
(@frutysheikh) reported
@virginmedia Ffs , this is bloody ridiculous……can’t you at least tell us honestly what the problem is?????
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Lucy Lastic
(@TerriGPringle) reported
@virginmedia But I'd cleared security yesterday and I never got a chance to rectify the situation! I felt that I'd just been put on hold because no one wanted to deal with a complaint. I had my 80 year old mother in tears beside me!! This is TOTALLY unacceptable!
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Carly Holmes
(@CarlysCraftsxx) reported
@virginmedia i haven't spoken to the neighbours yet but there is nothing i can do about it just making you aware of my issues of having a green pipe be on show thats not even mine