Virgin Media Outage Report in Broadbridge Heath, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broadbridge Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broadbridge Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 03: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Broadbridge Heath, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Reigate, Godalming, Redhill, Balcombe, Guildford, Horsham, Dorking and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| Crawley |
Internet | |
| Crawley |
TV | |
| Reigate |
Internet | |
| Godalming |
Internet | |
| Redhill |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Broadbridge Heath, England
Latest outage, problems and issue reports in Broadbridge Heath and nearby locations:
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Dean Woods
(@deanwoods) reported
from
Horley, England
@virginmedia Thanks for getting back to me. Yep, checked all this. Didn't notice any issues before "Intelligent Wi-Fi"
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Dean Woods
(@deanwoods) reported
from
Horley, England
@virginmedia Hub 3.0. No issues experienced with our wired devices, just impacting WiFi.
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TheRealAngelinaDavey
(@anjiMD) reported
from
Crawley, England
@virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.
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Robert groves
(@Robert_Groves69) reported
from
Crawley, England
@virginmedia no service again sort it out virgin, #useless #nohelpinsight
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Natalie Exley
(@Sexley28) reported
from
Crawley, England
@virginmedia The automated service has informed me there are issues in my area which an engineer is working on .. due to be fixed at 435pm , but been off since 10pm last night . Not much help really considering what we pay for .
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Charlie Toon
(@Charlie_A_Toon) reported
from
Crawley, England
Is your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia No apparent reported issues. Still no internet. Green link flashing repeatedly and tick repeatedly flashing blue.
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Tony Woodley
(@zimoza90) reported
from
Burgess Hill, England
@virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia 2 days in a row now..problem resolved yesterday evening after all day with no internet, today exactly the same problem. Your check if there is a problem page is still not working either..
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia @PrimaryPGCE1 Same here.. that link just says broken.. obviously fallen over big time yet again..
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Iain
(@Skiddles1985) reported
from
Crawley, England
Get home to find no Internet/WiFi, no TV, stellar service as usual from @virginmedia. Status checker said it would be resolved by 1945, now is says 2330. Last time it was like this, it took almost a whole day to get service back. Glad I have a book to read.....
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Dean Woods
(@deanwoods) reported
from
Horley, England
Not sure about Virgin Media's new "Intelligent Wi-Fi" update. Devices now regularly lose connection which wasn't a problem before 🤔
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Natalie Exley
(@Sexley28) reported
from
Crawley, England
@virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭
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Harvey
(@hms1967) reported
from
Crawley, England
@virginmedia #badservice I have just called in to get a PAC code and after asking for it and explaining it was due to changing job so no service in area was hung up on!! How
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Peter Prince
(@Peterprince) reported
from
Redhill, England
@virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine
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Iain
(@Skiddles1985) reported
from
Crawley, England
@matt_johnson_89 @virginmedia I would take BT/Sky back in an instant if I could, bloody trees blocking the signal means I can’t!
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Steven
(@Stevenorient) reported
from
Crawley, England
@Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Camix Music
(@camix_music) reported
@virginmedia What's going on today?? 4 times I've been put on hold without any notice, been on the phone for 2 hours now!! Need to sort out my issue, but your customer service is helpless today
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js
(@maverick330ci) reported
@virginmedia Hi I’m getting slow speeds and also the hub will reboot on its own they offers me a hub 4 but I didn’t receive it instead they sent out another engineer yesterday which he said there is an issue in the area which I have checked again today but it’s tv on demand not broadband
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Em
(@LiterateElf) reported
@virginmedia I’ve never known your service to be as poor as it is now... at first I wondered if it’s because of covid and less people at work, but I honestly have no idea. All I know is we need internet to work and right now it barely holds for an entire day. #WFH #virginmedia
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4
(@forisaim) reported
@virginmedia Wasted 20 mins on the phone just for your diagnostics to tell me 'restarting your hub will fix it' and then cuts me off the call. is this a joke?
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Robbo
(@Robbo09213754) reported
@virginmedia Want to cancel all my services but on phone for over an hour now. Can anybody help ?
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Dave Sargent
(@davesarge4) reported
@stebevan @virginmedia Bev, we have the same problem, day in, day out! It’s a joke. Forever having to turn it off at the wall and reboot. It’s even worse when you order PPV. Won’t be making that mistake again. My contract is up in May. Cannot wait.
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Erin Fitzpatrick
(@ErinFit26498665) reported
ter. I am utterly disappointed with the service given to two elderly people. Please #virginmedia, please assist promptly. It's so unfair.
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Muriel Donaldson
(@murieldon) reported
@clarabz4 @virginmedia Never use them again. X
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DONNA REANEY
(@donethmad) reported
@virginmedia Great customer service finally someone came on the the live chat after 10 mins of trying to help she said she had to go and have her lunch break !! surely if your helping someone your lunch break can wait
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Dawson
(@_edawsonn) reported
@virginmedia Ha I’m not having issues with your service I am saying I have a better service with you... other than Hull’s internet speed