Virgin Media Outage Report in Broadbridge Heath, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broadbridge Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broadbridge Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 02: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Broadbridge Heath, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Burgess Hill, Redhill, Guildford, Reigate and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| Burgess Hill |
Total Blackout | |
| Redhill |
Wi-fi | |
| Guildford |
Wi-fi | |
| Guildford |
Wi-fi | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Broadbridge Heath, England
Latest outage, problems and issue reports in Broadbridge Heath and nearby locations:
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Daniel Burns
(@DanielBurns91) reported
from
Dorking, England
@virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Godalming, England
@virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!
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Dean Woods
(@deanwoods) reported
from
Horley, England
Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
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janet arias-ball
(@jjjjxxx) reported
from
Guildford, England
@virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?
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Jeff Webber
(@jettypaul71) reported
from
Burgess Hill, England
@virginmedia I have no TV but you are not taking calls so how can I sort issue - looks like you changed/cancelled my account!!??
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.
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rachel o'reilly
(@rorpr) reported
from
Dorking, England
Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
@virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message
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Tracey Franklin
(@Traceywith_an_e) reported
from
Redhill, England
@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please
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1Down5Up
(@BinaryWheels) reported
from
Crawley, England
Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....
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ABCOM - IT Solutions
(@abcomuk) reported
from
Burgess Hill, England
@virginmedia 40 minutes on the phone to tech support and still no one is answering... where is the uk broadband help desk please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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faye harland
(@fayeharland) reported
from
Reading, England
@virginmedia Hi again. Just letting you know we’ve made contact with him and all seems fine. So please can we cancel the engineer for Friday.
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Chloe
(@CapitalC07) reported
@virginmedia wifi has been gone nearly an hour. Is there an outage in the Swords area?
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helen rashleigh
(@HelenRashleigh) reported
@virginmedia I just want to change my package. Wait on line, get through, transferred, then cut off ! Round and round I go…. Now I’m wanting to CANCEL my package … worst customer service EVER ! 🤬🤬🤬 I seriously despise this company 😤😡😤
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CC
(@CC30324423) reported
@virginmedia do not use this service. 5 months with an ongoing dispute. Passed from departments who have no clue how to deal with matters. Very stressful experience, with customer service confirming there is no way to speak to the complaints team
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Scott Fraser
(@s_a_fraser) reported
@virginmedia Thanks - but that route has now confirmed they can’t support with this…let me go back and do yet another lengthy web chat…
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helen rashleigh
(@HelenRashleigh) reported
@virginmedia Yes, can’t be done, apparently! I have a land line and broadband. Don’t use land line. Never have . Paid for that since 2018. Charged £63. Neighbour pays £30 for just broadband. I was told I had to have LL. I’m offered a £9 discount to remove , because I’m already a customer 😡
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Carolyn Ramsamy
(@CarolynRamsamy) reported
@virginmedia yes i changed browser, rebooted etc etc I will call then. thank you for trying to help.
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daniella
(@daniella_dhty) reported
@virginmedia hi - we are in credit with you after leaving your service, is there an easy way to claim this back or do I have to call? Thank you for any help.
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Joanne 🎿♥️
(@JoanneBircsak) reported
@virginmedia Please can you reply to my emails ? I shouldn't have to ask you to do that ? I should expect you to cancel our broadband on the 14th July and you didn't? I should expect you to help me ? But,.alas here we are.
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Stephanie Carter
(@stephieceeee) reported
@virginmedia Hello, I received a text message about an exclusive offer to keep me as a customer. 020 3743 6951 - it just keeps saying "Please hold, your call is being registered" is this line legitimate?