Virgin Media

Virgin Media Outage Report in Broadbridge Heath, West Sussex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Broadbridge Heath, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broadbridge Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Broadbridge Heath, West Sussex, England 09/06/2025 12:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Broadbridge Heath, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Godalming, Henfield, Redhill, Crawley, Guildford, Burgess Hill and Horsham.

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City Problem Type Report Time
United KingdomGodalming Wi-fi
United KingdomHenfield Internet
United KingdomRedhill Internet
United KingdomCrawley Wi-fi
United KingdomRedhill Internet
United KingdomCrawley Internet

Community Discussion

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Virgin Media Issues Reports Near Broadbridge Heath, England

Latest outage, problems and issue reports in Broadbridge Heath and nearby locations:

  • anjiMD TheRealAngelinaDavey (@anjiMD) reported from Crawley, England

    @virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.

  • Sexley28 Natalie Exley (@Sexley28) reported from Crawley, England

    @virginmedia The automated service has informed me there are issues in my area which an engineer is working on .. due to be fixed at 435pm , but been off since 10pm last night . Not much help really considering what we pay for .

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia 2 days in a row now..problem resolved yesterday evening after all day with no internet, today exactly the same problem. Your check if there is a problem page is still not working either..

  • guildfordjo Jo McGowan (@guildfordjo) reported from Guildford, England

    @virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊

  • Sexley28 Natalie Exley (@Sexley28) reported from Crawley, England

    @virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia @PrimaryPGCE1 Same here.. that link just says broken.. obviously fallen over big time yet again..

  • Charlie_A_Toon Charlie Toon (@Charlie_A_Toon) reported from Crawley, England

    Is your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise

  • Skiddles1985 Iain (@Skiddles1985) reported from Crawley, England

    Get home to find no Internet/WiFi, no TV, stellar service as usual from @virginmedia. Status checker said it would be resolved by 1945, now is says 2330. Last time it was like this, it took almost a whole day to get service back. Glad I have a book to read.....

  • AlexBuchanan3 Alex Buchanan (@AlexBuchanan3) reported from Guildford, England

    @virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....

  • Peterprince Peter Prince (@Peterprince) reported from Redhill, England

    @virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine

  • MAXLOTUS Max Hurst (@MAXLOTUS) reported from Guildford, England

    @virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia No apparent reported issues. Still no internet. Green link flashing repeatedly and tick repeatedly flashing blue.

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    Not sure about Virgin Media's new "Intelligent Wi-Fi" update. Devices now regularly lose connection which wasn't a problem before 🤔

  • MAXLOTUS Max Hurst (@MAXLOTUS) reported from Guildford, England

    @virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice

  • Robert_Groves69 Robert groves (@Robert_Groves69) reported from Crawley, England

    @virginmedia no service again sort it out virgin, #useless #nohelpinsight

  • zimoza90 Tony Woodley (@zimoza90) reported from Burgess Hill, England

    @virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService

  • Stevenorient Steven (@Stevenorient) reported from Crawley, England

    @Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.

  • hms1967 Harvey (@hms1967) reported from Crawley, England

    @virginmedia #badservice I have just called in to get a PAC code and after asking for it and explaining it was due to changing job so no service in area was hung up on!! How

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    @virginmedia Thanks for getting back to me. Yep, checked all this. Didn't notice any issues before "Intelligent Wi-Fi"

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    @virginmedia Hub 3.0. No issues experienced with our wired devices, just impacting WiFi.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gillian_h_79 Gilly (@gillian_h_79) reported

    @virginmedia A £55 price rise! She’s a 76 year old pensioner and didn’t ask for that change and cannot afford that change. And has recently been without a phone line, tv or broadband for 5 days due to the outage in BB3. This is the straw that has literally broken her.

  • AdananKhan47 Adanan Khan (@AdananKhan47) reported

    @virginmedia This started on Thursday morning, at the time your service status page said there was an issue in my area and an engineer was working on it. Apparently it was resolved by 3pm on Thursday but my connection issues are still present.

  • robmcewan1966 Rob McEwan (@robmcewan1966) reported from Finchampstead, England

    @virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.

  • jabs673 Jenb31 (@jabs673) reported

    @virginmedia Splitter been replaced twice, engineer said hub is probably faulty but not replaced. When broadband goes, house phone goes down too. virgin can send engineer in five days. So no tv, broadband or phone. Resetting hub gives connection but drops out 20mins later.

  • monaghanpj Peter Monaghan Esq (@monaghanpj) reported

    Does anyone in my network use a wireless broadband set up (4G/5G) to cover their home? Ideally upstairs/downstairs, TV, Hive, occasional Zoom etc, nothing too elaborate. If so who do you use and how is it going? Virgin Media are doing my head in, need to change rapidly.

  • AdananKhan47 Adanan Khan (@AdananKhan47) reported

    @virginmedia I've called 10 times over the past 2 days and everyone I have spoken to has been pretty useless. One claimed the issues in my area are still being worked on and will not be resolved until 12pm on Monday, even though the public service status page states there are no issues

  • anjor_pl anjor | anjor.eth (@anjor_pl) reported

    @virginmedia I still don't have service btw.

  • Mike_de_S Mike de S (@Mike_de_S) reported

    @virginmedia The issue isn’t the point, Yodel did turn up about 28 hours late; the point is being unable to access customer support for 4 hours. What’s causing this “unprecedented demand” for customer support?

  • Mase_81 Mase (@Mase_81) reported

    @virginmedia yo VM, do you have an email address I can contact customer services with? Ta.

  • IRyanofficial Ryan Aspinall (@IRyanofficial) reported

    @virginmedia So because of virgins muck up we are left with nothing damage to our property and they are not gonna do anything for 2 weeks and we are paying for it well isn’t that just great think it’s time for a change of provider this is disgusting