Virgin Media Outage Report in Worcestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Worcestershire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Worcestershire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Redditch and Evesham.
| City | Problem Type | Report Time |
|---|---|---|
 Redditch |
TV | |
| Redditch |
TV | |
| Evesham |
Internet | |
| Redditch |
Internet | |
| Redditch |
TV | |
| Evesham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Worcestershire, England
Latest outage, problems and issue reports in Worcestershire and nearby locations:
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Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I have already called that number this morning. They told me there was no available deals. I've put a note in my diary to call back on the 16th. I'm not holding out much hope though considering the poor experience I've had today. I wanted to sort it today on my day off.
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
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Dan.
(@Daniel_Gaskarth) reported
from
Redditch, England
@virginmedia any reason why my Wi-fi is down. I’ve reset it twice at the wall and still won’t connect to anything
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.
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Rachele 🍷
(@_Rachele_) reported
from
Redditch, England
Looool. Virgin Media down again. Go to put our postcode in to see if service is affected in Redditch & apparently it's not a valid postcode. At least for a week every night the internet has gone down for about 20 minutes. Not the end of the world of course but a tad frustrating.
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clare williams
(@clareywilliams) reported
from
Redditch, England
@virginmedia worst customer service I have ever come across!!! Arrange a call back time....dont bother to call back, then continue to bill me for a contract ended nearly months ago!!!!
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!
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sarah allen
(@sair74) reported
from
Redditch, England
@virginmedia Hi there, I have just dialled 150 but it’s constantly engaged. My grandad is having problems with his tv and I need to get it sorted. A technician came 2 weeks ago but it’s gone back to the original problem, how can I contact you regarding this???
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💙 Helen Abdullah 💙
(@HelenAbdullah08) reported
from
Redditch, England
@virginmedia Sadly no. we admitted defeat, we were on hold for 1hr 50 mins. Got through the next day, the equipment sent does not work properly now have been advised to call after the new year to chase it again. We are paying for a service we aren’t receiving this is really disappointing
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James Kerr
(@james_h_kerr) reported
from
Studley, England
@KRIPTO99 @virginmedia I’m currently surveying my village on our local Facebook group. Loads of people having the same issue, but nothing coming up as a ‘known network issue’. I agree - it’s making working from home challenging.
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Ian Dodd
(@VINCIFMIanD) reported
from
Bromsgrove, England
@virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.
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Ed Baker
(@edbaker1965) reported
from
Redditch, England
Well that call to @vmbusiness about #VirginMobile has seriously made me reconsider being a customer #Rude #Unhelpful and unable to offer any support other than ring Mon-Fri 8-6 HELLO business works 24x7 #21StCentury
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James Leeson
(@Shyman00) reported
from
Redditch, England
@LadyofLetter @virginmedia Same issue with BGT 😖
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Neil M Ainsworth
(@ainsworth_neil) reported
from
Redditch, England
@virginmedia No my wife works from home 2 days a week. She constantly gets logged out. No help from customer service. I have the agents ref number and the rough time of the call. Very disappointed
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matt
(@fatt_momas) reported
from
Worcestershire, England
@virginmedia No I haven’t because there is no clear number for me to call in regards to the issue
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Alien-****
(@CosmicHustler) reported
from
Redditch, England
@virginmedia Any chance of some kind gesture of goodwill to a very long-term customer (Telewest days) and long-term isolator due to suppressed immune system, struggling without a working & very necessary distraction...
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Hamps
(@F1Dweeb) reported
from
Redditch, England
Broadband not working folks and your site keeps crashing on 4g @virginmedia
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Ben Limehouse
(@BenLimehouse) reported
from
Redditch, England
@virginmedia I'm an existing customer, I've been with you for coming up 2 years. The colleague I dealt with was so unhelpful and just told me to call back on the 16th. I have a back up plan anyway as I've just spoken to sky and can get a 80mb for £25. I can afford the 20mb loss for £34 saving
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Donna B
(@beasknees81) reported
from
Redditch, England
@virginmedia Help...!!! Got home after picking up the kids and my Internet is now down, the green lights are on the hub one flashing. Rebooted twice, managed to check the status online and says everything is OK with the Internet. Been like it for 45 minutes to nearly an hour
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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yumbreon
(@Yumbreon_) reported
@virginmedia Issue has lasted all morning, and was related to being told that the email address and phone number at which I have been contacted were incorrect. Thankfully I was able to work around the issue as I found that giving my PAC to the new company will automatically cancel my contact
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Rachel Hayter
(@Tomnoddy34) reported
@virginmedia Have done this every day, and it will not let me register that there is no service , just says it cannot be done at this time. Really not happy. Will definitely switch as communication is so poor
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Georgie Scott
(@georgie_scott22) reported
@virginmedia @virginmedia And to answer your question re. issue, we get a different story/resolution timeline from each call handler. There appears to be no internal cohesion between your teams. @MoneyTelegraph
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silver fang
(@Sahvelkareem) reported
@virginmedia My wifi speeds have been terrible for over a year now I was told if I upgrade the speeds will be better and the range will be better but still months later awful. I called yesterday and the staff member was incredibly rude and spoke with a lot of attitude
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Georgie Scott
(@georgie_scott22) reported
@virginmedia When we ask to make a formal complaint, your staff hang up. When we ask to speak to a manager, they refuse. Payment is still being taken for a service we aren’t receiving. How can we WFH, per Govt guidance, when you can’t provide internet? Frustrating @MoneyTelegraph
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Georgie Scott
(@georgie_scott22) reported
@virginmedia We’ve been without internet now for 2 months. Your customer service team are grossly incompetent. They’ve lied about when the issue will be fixed consistently. We’ve been promised 3 dates; engineers don’t even turn up. (1/2) @MoneyTelegraph
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Rachel Hayter
(@Tomnoddy34) reported
@virginmedia Recorded message saying there are intermittent problems, no solution or help from an actual person
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Aimee Wilson
(@AimeeWilson97) reported
@virginmedia are absolute jokes! Nothing but problems after problems! Cancelled our account in our old house and made a new account for the people buying the house! This was despite us saying no we haven’t moved yet and give them the moving date, leaving us without internet or TV
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silver fang
(@Sahvelkareem) reported
@virginmedia I’ve done this I’ve requested a call from a manager so I will talk to them and get this resolved or I will be changing network provider
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Aimee Wilson
(@AimeeWilson97) reported
@virginmedia we have now gone nearly a month with no internet or TV because of the mistakes you have made! Your customer service staff aren’t helpful and just say they can’t do anything. Absolute awful service considering we have been a loyal customer for a while, it’s disgusting