Virgin Media

Virgin Media Outage Report in Worcestershire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Worcestershire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Worcestershire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Worcestershire, England 01/16/2025 07:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Worcestershire, England

The most recent Virgin Media outage reports came from the following cities: Redditch, Great Malvern and Bromsgrove.

Loading map, please wait...
City Problem Type Report Time
United KingdomRedditch E-mail
United KingdomRedditch Wi-fi
United KingdomRedditch Internet
United KingdomRedditch Internet
United KingdomRedditch Internet
United KingdomRedditch TV

Community Discussion

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Virgin Media Issues Reports Near Worcestershire, England

Latest outage, problems and issue reports in Worcestershire and nearby locations:

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia Sadly no. we admitted defeat, we were on hold for 1hr 50 mins. Got through the next day, the equipment sent does not work properly now have been advised to call after the new year to chase it again. We are paying for a service we aren’t receiving this is really disappointing

  • clareywilliams clare williams (@clareywilliams) reported from Redditch, England

    @virginmedia worst customer service I have ever come across!!! Arrange a call back time....dont bother to call back, then continue to bill me for a contract ended nearly months ago!!!!

  • BenLimehouse Ben Limehouse (@BenLimehouse) reported from Redditch, England

    @virginmedia I'm an existing customer, I've been with you for coming up 2 years. The colleague I dealt with was so unhelpful and just told me to call back on the 16th. I have a back up plan anyway as I've just spoken to sky and can get a 80mb for £25. I can afford the 20mb loss for £34 saving

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.

  • sair74 sarah allen (@sair74) reported from Redditch, England

    @virginmedia Hi there, I have just dialled 150 but it’s constantly engaged. My grandad is having problems with his tv and I need to get it sorted. A technician came 2 weeks ago but it’s gone back to the original problem, how can I contact you regarding this???

  • ainsworth_neil Neil M Ainsworth (@ainsworth_neil) reported from Redditch, England

    @virginmedia No my wife works from home 2 days a week. She constantly gets logged out. No help from customer service. I have the agents ref number and the rough time of the call. Very disappointed

  • edbaker1965 Ed Baker (@edbaker1965) reported from Redditch, England

    Well that call to @vmbusiness about #VirginMobile has seriously made me reconsider being a customer #Rude #Unhelpful and unable to offer any support other than ring Mon-Fri 8-6 HELLO business works 24x7 #21StCentury

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!

  • fatt_momas matt (@fatt_momas) reported from Worcestershire, England

    @virginmedia No I haven’t because there is no clear number for me to call in regards to the issue

  • BenLimehouse Ben Limehouse (@BenLimehouse) reported from Redditch, England

    @virginmedia I have already called that number this morning. They told me there was no available deals. I've put a note in my diary to call back on the 16th. I'm not holding out much hope though considering the poor experience I've had today. I wanted to sort it today on my day off.

  • Daniel_Gaskarth Dan. (@Daniel_Gaskarth) reported from Redditch, England

    @virginmedia any reason why my Wi-fi is down. I’ve reset it twice at the wall and still won’t connect to anything

  • james_h_kerr James Kerr (@james_h_kerr) reported from Studley, England

    @KRIPTO99 @virginmedia I’m currently surveying my village on our local Facebook group. Loads of people having the same issue, but nothing coming up as a ‘known network issue’. I agree - it’s making working from home challenging.

  • CosmicHustler Alien-**** (@CosmicHustler) reported from Redditch, England

    @virginmedia Any chance of some kind gesture of goodwill to a very long-term customer (Telewest days) and long-term isolator due to suppressed immune system, struggling without a working & very necessary distraction...

  • VINCIFMIanD Ian Dodd (@VINCIFMIanD) reported from Bromsgrove, England

    @virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.

  • F1Dweeb Hamps (@F1Dweeb) reported from Redditch, England

    Broadband not working folks and your site keeps crashing on 4g @virginmedia

  • nippa77 Neil Simpson (@nippa77) reported from Headless Cross, England

    @Mtr95 @virginmedia I’ve had the same…so frustrating…just total lack of service regularly…if I had a choice of fibre providers here I’d ditch this shambles in a heartbeat

  • Wilkomania1984 W1LKO (@Wilkomania1984) reported from Stoke, England

    @virginmedia Your customer services are useless!!!!!! 😡😡😡

  • _Rachele_ Rachele 🍷 (@_Rachele_) reported from Redditch, England

    Looool. Virgin Media down again. Go to put our postcode in to see if service is affected in Redditch & apparently it's not a valid postcode. At least for a week every night the internet has gone down for about 20 minutes. Not the end of the world of course but a tad frustrating.

  • lorna_conway Doonie (@lorna_conway) reported from Redditch, England

    @virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ShuttleworthE Eddy Shuttleworth (@ShuttleworthE) reported

    @virginmedia As an update other than the next pod arriving none of our other issues have even been addressed, much less resolved

  • chillfinn chillfinn (@chillfinn) reported

    @virginmedia my broadband is down due to ‘planned works’. Why was I not told and why are you doing them during working hours? You just raised your charges too. This is unbelievable. Br3 postcode. DM me a phone number so I can actually contact you

  • timthespark tim paver (@timthespark) reported

    @virginmedia Done that scan shows no issues but I know what I am seeing which is rubbish strength within 10 metres of hub. Don’t worry if you can’t provide pods to sort out your problem FOC I will just bide my time until another provider comes along

  • MC40649014 𝕄𝕁ℂ (@MC40649014) reported

    @virginmedia Pray tell, how can I get the box fixed when calling your customer service number sends you a text link which doesn't work and you can't use the virtual chat to book a technician appointment. Shoddy service

  • seanbobarino Seán (@seanbobarino) reported

    @wingpig @virginmedia They replied to me with an estimate completion for fix as the 16th, which is a nightmare for WFH. If I can get tests to run (big if) I can get 200+ down with less than .1 up.

  • howdo01 Jonathan H (@howdo01) reported

    @virginmedia Is to do with your Volt O2 deal, which does not do as you told me over the phone, end up paying £25 for something that should have come out of my monthly payments, O2 has now been cancelled, but I now £25 out of pocket, plus 4 times today I have tried to cancel a service,we'll c.

  • MrsRSole1 Mrs R Sole 🤪 (@MrsRSole1) reported

    @tony_fairhurst @virginmedia Don't go to Sky. 8 days we haven't had a signal except for a few minutes at a time. Can't get through to Customer Services. We know it is a problem for many in our area. They used to be really good but certainly wouldn't recommend them now.

  • Welshy_G Gar (@Welshy_G) reported

    @virginmedia has by far the worst customer service of any company I have dealt with. Unable to even escalate a breach of new contract terms to a manager as they are "too busy"

  • RushfirthLeeds Rushfirth Creative (@RushfirthLeeds) reported

    @virginmedia We’ve spent hours and hours of stress going round and round in circles being fobbed off with telephone calls. Excuses, misleading information, not doing anything they said. Shocking customer service.

  • VicFrewin Vic Frewin (@VicFrewin) reported

    @virginmedia Checker says there are problems in the OX28 area, but this has been ongoing for more than 6 months. Sometimes the line is down for 1/2 hr at a time. What's going on? Will it ever end?