Virgin Media Outage Report in Stoke, Worcestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Stoke, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Kidderminster, Redditch, Stourbridge and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
||
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Stoke, England
Latest outage, problems and issue reports in Stoke and nearby locations:
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@kgardner081 @virginmedia We'll see how we get on - everything works fine but can't connect the wireless printer & apparently (according to problems others have had) something to do with 2 wireless frequencies working off same IP code confusing the connection! Need renaming or something. Beyond me to do!
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@kgardner081 @virginmedia In fairness, they've now been in touch, can't fix it remotely so are sending an engineer on Thursday to sort it out. So I'm grateful for that & 2 days to wait isn't bad.
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using
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Ben
(@GullyPlays) reported
from
Birmingham, England
I’m sick of my internet going down for half a day every week. Should get something for the inconvenience. @virginmedia
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Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia You arranged for an engineer to resolve this problem - he's been today & hasn't fixed it - he says not Virgin's job to sort printer problems! The printer worked fine till Virgin messed it up changing hub - you have a duty to fix it since it's of your making! Sort it please!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving
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Jillybrum
(@JillyBrum) reported
from
Birmingham, England
@virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia Shocking bad. We booked our old address to run until the 7th March and paid for a new account to start today at the house we are moving into so my disabled wife was not without internet.
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
Thanks @virginmedia for renewing my contract for 12 months and then downgrading me and I loose all my HD channels! Your service is poor and unacceptable #virginmedia
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.
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Chris Roberts
(@djchrisr) reported
from
Worcestershire, England
@virginmedia I'm messaging for my mum - their V3 hub 2g radio is not working at all, stopped working last week. Enabling 5g has got it working on their newer devices but service is still very slow. Have tried hard reset, everything, but nothing is getting that 2g signal on
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia You disabled our old address so I am now having to move my wife’s business computer and records at 10pm at night to the new address so she can work tomorrow. Your customer service agents haven’t got my name right once and you have mucked up provision of equipment at the new place
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Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia why can't I take advantage of the Full House Sports Bundle... So what if I'm a existing customer, you've got me by the ***** anyway with the broadband. May as well just cancel and go elsewhere
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Daniel Sturley
(@ikonic_exposure) reported
from
Birmingham, England
@virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
I also can’t get anyone to help resolve this as “your closed” apparently @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ste
(@arokopste) reported
@virginmedia Morning! Issues with WiFi connectivity dropping out, in the same room as hub, occurs on different devices at different times. Can be connected on on device via WiFi fine with access to internet and on another with no access to internet. Connection tests been completed and working
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Tommy Murray
(@tejayemm) reported
@virginmedia Running the test 5 minutes later it says no issues, so im not sure i can give you a date.... :(
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James Brookfield
(@J_Brookfield) reported
@virginmedia Tried live chats on the website, which is like a deliberate maze to find as if you want the customer to immediately give up, and they say the same as your tweets "phone up". Its a copy and paste job of messages with no actual, real attempt at help. Appalling service all round.
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Davey
(@davevsworld) reported
@virginmedia I did all the general fault finding and found nothing. We've had a permanent red light on our router for months when the trouble started and your agent said to ignore it 🤔
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James Brookfield
(@J_Brookfield) reported
@virginmedia Tried live chats on the website, which is like a deliberate maze to find as if you want the customer to immediately give up, and they say the same as your tweets "phone up". Its a copy and paste job of messages with no actual, real attempt at help. Appalling service all round.
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jackie wilkin
(@jaykayred) reported
@virginmedia I just want it fixed so I can het the service I am paying a lot of money for
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David olivier
(@oliethebomb) reported
@virginmedia hey Virgin media can you plz help me with a billing issue, I have been charged for a wwe royal rumble , I had called to resolve this matter but was told I HAD ordered this and had to pay this. My contract is up next month and if this isn't going to be fixed I'll end.
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Soctty123
(@Soctty123) reported
@frazzz23 @virginmedia I've been with them for 20 years and never had an issue until this latest hub, but with the whole family working - and schooling - from home I can't it needs sorted or I'll be off somewhere else.
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They call me Shrugs
(@Cooksley) reported
@virginmedia So I think I just got cut off yet again... What do you advise now because I have no service and nobody wants to sort it
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Wayne 😷🇹🇹🏴
(@WaynesWorld_20) reported
@virginmedia Morning. It’s a mixture of both. I have a wireless connection to devices such as phones/iPads. And a wired connection to my console & laptop. Both have the same issues.