Virgin Media outages and service status in Stoke, England

Problems in the last 24 hours in Stoke, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stoke, England

The most recent Virgin Media outage reports came from the following cities: Stourbridge, Bromsgrove, Redditch, Solihull, Kidderminster, and Halesowen.

City	Problem Type	Report Time
Stourbridge	Internet	2 days ago
Stourbridge	Internet	2 days ago
Bromsgrove	Internet	6 days ago
Redditch	Internet	7 days ago
Redditch	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stoke, England

Latest outage, problems and issue reports in Stoke and nearby locations:

• 
  Tim Hazelwood (@timhazelwood2) reported 7 minutes ago from Bewdley, England

  @virginmedia He has called a few times and I called once. They say there is an issue in the area. He's been without service since July and they said the issue would be resolved on 21st aug. ive been away and it's still not fixed. It looks like an issue with the box to me as a layman

• 
  Roger Leitch (@notdodgy) reported 7 minutes ago from Solihull, England

  @virginmedia Broadband connection and WiFi are stable but connectivity is intermittent-keeps losing connection every few minutes for 30 seconds. This is a network fault but I cannot find an option to report it. B90 1LB

• 
  Stuart McCullagh (@stumccullagh) reported 10 minutes ago from Solihull, England

  @virginmedia I’m meant to be on a webcall about my TV that doesn’t work can anyone help me please?

• 
  Stuart McCullagh (@stumccullagh) reported 10 minutes ago from Solihull, England

  @virginmedia TV completely down this morning ,it’s been intermittent since September nobody helps me just fobbed off. Who is the ombudsman over you I can complain to? I’m no longer prepared to keep paying for services I’m not getting.

• 
  Stuart McCullagh (@stumccullagh) reported 16 minutes ago from Solihull, England

  Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia

• 
  Stuart McCullagh (@stumccullagh) reported 17 minutes ago from Solihull, England

  @virginmedia Had probs for 8 weeks trying to get engineer out! Still taking £96 a month though Poor internet speed Wifi isn't working Spent 3hrs on phone Sat Currently on hold (3rd time today) cut off twice! On demand stopped working

• 
  Mark Baldwin (@mark_xc) reported 18 minutes ago from Solihull, England

  @virginmedia Promised this would be fixed by 09:00 but it is still broken. Been over a week now.

• 
  Doonie (@lorna_conway) reported 23 minutes ago from Redditch, England

  @virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!

• 
  Sundeep Nijran (@Nijran1973) reported 23 minutes ago from Solihull, England

  @virginmedia tried to cancel this service for 9 months , changing me for something that’s not connected and now want more more to disconnect. Worst broadband provider!!!

• 
  Emily 🥰 (@starlight84em) reported 24 minutes ago from Kidderminster, England

  @virginmedia All TV & Broadband down, can we get an update on when it’s getting fixed? #VirginMedia #Blackout

• 
  💙 Helen Abdullah 💙 (@HelenAbdullah08) reported 26 minutes ago from Redditch, England

  @virginmedia Sadly no. we admitted defeat, we were on hold for 1hr 50 mins. Got through the next day, the equipment sent does not work properly now have been advised to call after the new year to chase it again. We are paying for a service we aren’t receiving this is really disappointing

• 
  Stu Jones (@StuJonesMusic) reported 28 minutes ago from Kidderminster, England

  Hi @virginmedia, I am in Kidderminster, Worcestershire (DY11) and my Virgin Media broadband connection is very poor this week. I have checked your website & apparently there are no issues in my area. I have also restated my access point/router twice but no improvement.

• 
  Stuart McCullagh (@stumccullagh) reported 37 minutes ago from Solihull, England

  @virginmedia hi I was on a web chat last Sunday my TV was meant to be fixed by yesterday but it’s still not working & my other box is playing up now as well as the internet it’s been a month now & im paying a lot of money for a service I’m just not getting

• 
  shanny C 🌹 (@_shannonC) reported 38 minutes ago from Solihull, England

  @LenFPS @virginmedia they don’t care. it only happens 7pm onwards but will happen until the next morning so I can’t stream or anything. and they’re telling me to write on a forum as if that will fix it😤

• 
  Roger Leitch (@notdodgy) reported 40 minutes ago from Solihull, England

  @virginmedia No estimated time. "It's a complex problem". In other words its a network fault not a line fault. Why isn't the number you shared available on your website? The service checker is useless in this scenario. The website says it's working when it isn't.

• 
  Steve Deery (@SteveDeery) reported 41 minutes ago from Solihull, England

  @virginmedia Tech support which is just another auto bot? Done that already

• 
  Everso (@alextom15) reported 41 minutes ago from Solihull, England

  @virginmedia is the internet down in B92 of Solihull

• 
  Alien-**** (@CosmicHustler) reported 43 minutes ago from Redditch, England

  @virginmedia Any chance of some kind gesture of goodwill to a very long-term customer (Telewest days) and long-term isolator due to suppressed immune system, struggling without a working & very necessary distraction...

• 
  Howard Martin 🇺🇦🇪🇺 (@HJMKent) reported 44 minutes ago from Kidderminster, England

  @virginmedia You have just repeated, word for word, the last tweet you sent me, to which I replied! Pointless trying to have any conversation with @virginmedia because it just goes round in circles! The most appalling customer services in UK in my experience! No more tweets from you, please!

• 
  John Stanton (@Stanton_J) reported 53 minutes ago from Solihull, England

  @virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ex-Fedupcivvy (@Fedupcivvy) reported 7 minutes ago

  @obbsie @virginmedia Everyone I know who used to be with @virginmedia has moved to another provider having experienced the same rubbish service you're getting. Banged on my door a few weeks ago, got sent packing, told the sales person I'd rather go totally offline than use them

• 
  HRCastle (@hrcastle) reported 13 minutes ago

  @virginmedia @mjpenn7 Can you please confirm if there is an outage in BH21 area, as no one is replying to my DMs

• 
  I.C (@IanCockerill2) reported 13 minutes ago

  @O2 @virginmedia has anyone else experienced a further decline in customer care since O2 was taken over by the dreadful Virgin Group?

• 
  Vicky Leigh (@vickiferris) reported 14 minutes ago

  Go back to customer services and also for a call - i spent an hour on tuesday on the phone so would appreciate them calling me as they are the inconsistent party who change their story every time I speak to them. (7) @virginmedia

• 
  Poppyfields18 (@Novemberpoppy82) reported 15 minutes ago

  @virginmedia why on earth is my internet so slow. Only been with you 2 months and it is terrible for the past 3 days. My son is trying to revise for his GCSEs for 2 exams tomorrow and this is not good. Nothing will load. Get this sorted asap

• 
  Shaun (@shauny67) reported 17 minutes ago

  @virginmedia @RobRollin2 If you have the 1gb they are free plus most WiFi issues are due to devices & not the service. Plus you can if want put in modem mode & use your own equipment

• 
  ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reported 18 minutes ago

  @RosyPosy_kitteh @IamCarrieagain @virginmedia They were very rude to me this afternoon. Both on chat then phone. Ill be cancelling my services next week once I have the opportunity to ring up. They treat older (I'm 72) people with disrespect.

• 
  Me. Iam...... (@MCCsboy) reported 19 minutes ago

  @skytv has the WORST customer service possible - I advise everyone against using this service. Choose @virginmedia. Told @skytv agent x3 times to speak to manager - request refused! Rubbish products that do not work! Cancelling the lot!

• 
  iBraderz (@iBraderz) reported 22 minutes ago

  @virginmedia Sort your service out now! Internet has been intermittent since the start of may with the fix date being delayed 4 different times. In the last like hour there have been around 5 outages with disconnects lasting several minutes. This is completely unacceptable.

• 
  jamie (@JMRGBY_) reported 24 minutes ago

  @j0nfuzz @virginmedia Brsk knocked on the door the other month to say they now had service so we’ll likely go with them.