Virgin Media

Virgin Media Outage Report in Stoke, Worcestershire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stoke, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stoke, Worcestershire, England 03/31/2025 10:55

March 31: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stoke, Worcestershire, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Redditch, Solihull, Worcester, Stourbridge and Bromsgrove.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomRedditch Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stoke, England

Latest outage, problems and issue reports in Stoke and nearby locations:

  • andyjuk Andrew Jones (@andyjuk) reported from Solihull, England

    @virginmedia have to say, even with no voice, Stan on your customer support team provides better service than some of the outsourced centres!

  • charlottetomtom Charlotte (@charlottetomtom) reported from Solihull, England

    @virginmedia trying to call to cancel my son’s broadband now he’s left his student digs. Called three times now, get passed to the cancellation team, on hold for 30mins then get cut off. THREE TIMES IN A ROW. please help

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia Would it be ok to not just send me the same message each time but tell me how you’re going to make sure the service what it should be? Both my wife and my work is utterly dependent on good internet access

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia They said they’ve run diagnostics and found no issues so basically I’m making it up in my head ???? Tbh this is terrible and a waste of time paying my bill

  • Sweetkatexx Kathleen Devlin (@Sweetkatexx) reported from Birmingham, England

    Sort ur service out i pay £80 month for your shite, think im gone take my custom elsewhere #virginmedia

  • Arty_Mikey Arty Mikey Illustration (@Arty_Mikey) reported from Birmingham, England

    @virginmedia your broadband SUCKS. It's no wonder a local FB community group is full of people asking for suggestions for better internet providers.

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia If these pods don’t work, I’ll back with more reasons for why people should avoid using your rubbish service. It’s pathetic really that I have to come on Twitter to do this for you to be bothered just because of reputation. Disgraceful

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia big thanks for your rubbish service that meant I dropped out of giving a lecture part way through - we pay a small fortune and expect decent service

  • Nikkyt_23 Nicole Talbott (@Nikkyt_23) reported from Birmingham, England

    @_adam_cohen_ @virginmedia Adam. Story of my life complaining to VM! I’ve had 7 engineers to fix the same problem and then today some little **** called Melissa told me she has already been on the phone for 30 minutes with and put the phone down!

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia yet again last night and now this morning your service is t working despite the large amount we pay you every month. The two of us work from home - you are costing us business. If you can’t provide a decent consistency service then admit it and we’ll change provider

  • Nijran1973 Sundeep Nijran (@Nijran1973) reported from Solihull, England

    @virginmedia tried to cancel this service for 9 months , changing me for something that’s not connected and now want more more to disconnect. Worst broadband provider!!!

  • mrmjprice MJP ☀️ (@mrmjprice) reported from Birmingham, England

    Virgin Media TV customer here… say I wanted to watch The Hundred but didn’t want to add the entirety of sky sports to my package, how might I go about that?

  • tweet_estaa Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England

    @virginmedia That’s not what my issue is. WHY IS THE INTERNET SO INCONSISTENT??? - and threatening to charge a £240 to cancel the contract for wifi that does work is very poor customer service!

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia is there a reason why when I’m working from home with so much to that involves internet access including online meetings that yet again your service is not working in B36? This is happening so often it is ridiculous

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia To be honest this happens too often then often our speeds are not what we pay for. I work from home so costs me business when this happens. Rather then getting me to check things, I just need yo-yo to provide us with a regular consistent service at the speeds we actually pay for

  • Nijran1973 Sundeep Nijran (@Nijran1973) reported from Solihull, England

    @virginmedia have charged me for services I’ve not received and now want more money to disconnect something that never worked

  • mrmjprice MJP ☀️ (@mrmjprice) reported from Birmingham, England

    Turns out turning your @virginmedia Hub 4 off and on again resets the 2.4GHz network name.

  • Baggielee80 Lee Greenhouse (@Baggielee80) reported from Halesowen, England

    @virginmedia very poor service with the broadband cutting out every so often having to keep rebooting the box frankly not good enough for over £60 a month. Can you sort it out please. B62 area

  • PM_PaulMartin Paul Martin (@PM_PaulMartin) reported from Birmingham, England

    @virginmedia Tring to get a cable moved you’ve been out and said next day that was over a month ago WTF?

  • mrmjprice MJP ☀️ (@mrmjprice) reported from Birmingham, England

    @deepblue1990 @virginmedia Power users are utter bastards to provide support for tbf

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • keithapearson Keith A Pearson (@keithapearson) reported

    @virginmedia We've already got an engineer booked for Monday - this will be the THIRD one we've booked. What we want is someone to take ownership of the problem and fix it once and for all!

  • JohnMoore1650 John Moore (@JohnMoore1650) reported

    @virginmedia VERY UNHAPPY My mother cancelled contract but still being charged, spent 1 1/2 hours on phone, unable to speak to anyone who can help. Please contact me to resolve

  • DaveHaxell David John Haxell (@DaveHaxell) reported

    @virginmedia Hello, I did speak to your customer services and on the third time an engineer was sent out to us. Issues now sorted. Apparently it hadn't been set up at installation, after some adjustments all good.

  • WayneBalaam Wayne 😉 (@WayneBalaam) reported

    @virginmedia Yes, done tests with the app. It seems not to show a fault. We've recently been sent a new hub3 box & we've increased our package, but problems haven't gone. BTW, VM app's are all up to date. Just feel with what we pay, @virginmedia isn't what it used to be. 🙁

  • ZionistWolf Karl (@ZionistWolf) reported

    @LiamKenniford @virginmedia They'll soon complain if you cancel and report them to the relevant watchdog for not providing a service you pay for.

  • kgollop Kevin Gollop (@kgollop) reported

    @virginmedia I filled in the online complaint form on the website yesterday

  • sleepysilvery peter howard (@sleepysilvery) reported

    @virginmedia A friend of mine keeps trying to get some satisfaction from your customer services dept but not received any acknowledge from you. Can you please respond?

  • FrancesAndBobb1 FrancesAndBobbi (@FrancesAndBobb1) reported

    @virginmedia Yes it shows the problem with an expected fix date of around 11pm. But we called virgin media and the woman we spoke to said it is connected to an ongoing problem that has expected fix date in mid March

  • medgmgmir Ghazala M (@medgmgmir) reported

    @virginmedia @motocity5 Why do you ask that question when it's so clear that people do need help? Your customer service needs drastic improvements - I've had countless chat conversations in which I only get that response after hours of waiting and have to start all over again with the complaint

  • stubond007 Stuart Bond (@stubond007) reported

    @virginmedia Yes. Raised and told to monitor 24hrs. Waited still intermittent issue. Rang back told no record so need to wait 24hrs again and nothing they can do I have to wait!