Virgin Media Outage Report in Stoke, Worcestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stoke, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Redditch, Solihull, Stourbridge, Cradley Heath and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Redditch |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stoke, England
Latest outage, problems and issue reports in Stoke and nearby locations:
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Ray Allden
(@baggiedude54) reported
from
Birmingham, England
@blaneywba @virginmedia ITV & ITV plus 1 & ITV4 not working either
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia michael at support promised to call me back after 2 days and still not had a call back
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Charles Shakespeare
(@Howenblue) reported
from
Halesowen, England
@virginmedia Last Friday I was promised call back by your Customer Care within 3 working days. I'm still waiting ....
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Ray Allden
(@baggiedude54) reported
from
Birmingham, England
@blaneywba @virginmedia Damn it. Wifey will make me watch BGT now !!
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Rhi
(@Xxx_Rhi_xxX) reported
from
Birmingham, England
@virginmedia no signal on mobile in Birmingham. Cant make calls, text or use data! Also not seen the 'reimbursement' from the last disaster #sortitout
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✮｡ 👑🖤 𝟨𝒻𝓉𝟥𝒬𝓊𝑒𝑒𝓃 🖤👑✮｡ 🏴
(@6ft3Queen) reported
from
Birmingham, England
@virginmedia down again 😤
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Amrit Singh
(@MrASingh) reported
from
Birmingham, England
@virginmedia hey, what’s going on with your internet! It’s not working and it crashed one of my live streams I was on. Your status page is also down too!
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia The complaint should not be closed down as ihe said that a team member would get back to me with a resolution to the complaint and a gesture to me, and then if i was happy with the outcome the complaint would then be closed.
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
Never mind Virgin media customers that don’t have mobile contracts. We’re happy to just keep turning our boxes on and off 4 times a day . Nice one 👍 @virginmedia
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James Leeson
(@Shyman00) reported
from
Redditch, England
@LadyofLetter @virginmedia Same issue with BGT 😖
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Ok i think there has been a loss of communication from a customers point of veiw why would you say someone will contact you in 24 to 48 hours if they aren't, it makes me wonder why im still with virgin , as customer care is so poor i await some anwsers from you guys.
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Donna B
(@beasknees81) reported
from
Redditch, England
@virginmedia Help...!!! Got home after picking up the kids and my Internet is now down, the green lights are on the hub one flashing. Rebooted twice, managed to check the status online and says everything is OK with the Internet. Been like it for 45 minutes to nearly an hour
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi i tweeted you guys last week and im still waiting for you to come back to me regarding my complaint which was closed down before i was asked if i was happy with the out come which i was not, i have not had a resolution from my complaint and im still not a happy customer
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Evan Joanette
(@EvanJoanette) reported
from
Birmingham, England
@virginmedia Have to assume the cold-calling up-selling team aren't aware when customers have canceled their cable TV just a few months ago with notes to say they're only watching Netflix and want to pay less than £30. I try not to be rude, but seems a bit unfair on the team.
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
Lloyds Bank is proberly the worst bank with the worst ideas of customer service I have come across in my life even worse than virgin media, your laughable and ameture approach to customers is pathetic, I should be using you as a example of bad customer service in my next series
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Lynne Taylerson
(@Realtimeedu) reported
from
Birmingham, England
@virginmedia I am waiting, for 15 hours so far. Am thinking of ringing the upgrade or new phone line as I'm sure I'll be dealt with straight away then. Ofcom will be able to advise me I'm sure with help of @MoneySavingExp
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi Michael from your team telephoned me on wednesday regarding the complaint i made about the way i was treated by your collections agent after speakibg to michael he said that i would receive a call within 24 to 48 hours from either himself or one of your team with a resolution.
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Dave Hunter
(@DNhunter85) reported
from
Birmingham, England
@virginmedia shocking customer service
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✨ Hannah ✨
(@bevvyxo_) reported
from
Solihull, England
@virginmedia ‘s broadband is so awful. It’s speeds aren’t as advertised and there are constant issues. for the past 48 hours the internet cuts out every minute or two. Over. And. Over. Again.
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🐰 Louise Owen 🐇
(@LovesBunnys) reported
from
Birmingham, England
@virginmedia Hi i would appreciate it if a response could be made rapidly as i have now been in contact with you for over two weeks regarding my matter with no resolve, goodwill gesture to keep me a customer, judt two calls from Micheal which were a waste of time still no resolution. Mrs Dews
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Robert McMillan
(@AlbaGuBeard) reported
@virginmedia Just the usual, reset the router etc etc. Honestly so fed up with how horrible this is
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Greg Morris
(@GR36) reported
The fact that you have to cancel your contract with @virginmedia to get a deal that's actually cost effective is disgusting. They don't listen to what I want, push things I don't need and downright lie to me, but are nice and friendly when I want to leave!
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MAURICE SAXBY
(@MAURICESAXBY2) reported
VIRGIN MEDIA HAS REALLY MESSED THINGS UP FOR ME I WILL BE WITHOUT LANDLINE OR INTERNET AFTER TODAY UNTIL 10TH OF JUNE CONTRACT WITH THEM WAS CANCELED ON 18TH MAY 1 DAY AFTER INSTALATION IT WAS MADE VERY CLEAR TO THEM, SO WHY GO AHEAD AND REQUEST MY SERVICE FROM BT NO RIGHT TO DO
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T🌷
(@itsaadeeswife) reported
@virginmedia no offence lol but please sort your network out
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Nin
(@Nin_Boombox) reported
@Rant_75 @virginmedia They did same 2 me. Charged well over. Took ages 2 sort. Now put me in new 18mth cntrct cos I removed voicemail. Best bet, ask 4 copy of all recordings, notes 4rm account & then put in a complaint with the @TheFCA , they’re basically mis-selling. I’m planning on doing the same.
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Keava
(@keavaoloan) reported
@virginmedia our remote won’t work - any button we press is just coming up as 8. We’ve replaced the batteries ans reset the box, also tried resetting and pairing it again but the same problem keeps happening. Can we get a replacement?
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kathleen reid
(@independencekat) reported
@virginmedia be a loyal customer for 5 years never missed a bill. Find out you have switched off all my services while I've been away. You know my child's seizure alarm equipment depends on our WiFi. Phone up twice told ,10mins, then 1 hour, now I ring, on top of my £181 bill I
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May
(@AimoAio) reported
@virginmedia have been having intermittent outages since yesterday at 11pm but your service status checker claims there are no issues. Speaking to my neighbours it seems like there is an issue in the area but this is not mentioned anywhere? ETA for a fix?
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Heather 💙
(@easternsparkle) reported
@Suffolk1953 @virginmedia That was always my gripe - when we moved to Vodafone for half the price, there was no difference in the speeds even though Virgin was supposed to be much better. And we haven’t had a single outage either!
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We. Never. Stop.
(@mhaddog) reported
@virginmedia really appalling customer service. I reported on Monday morning that my cable had been cut. Had to wait until now before someone came round and they said I'll get a fibre engineer booked in. I told you on Monday what was wrong!!!!!!