Virgin Media Outage Report in Stoke, Worcestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Stoke, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Stourbridge, Redditch, Cradley Heath and Bromsgrove.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stoke, England
Latest outage, problems and issue reports in Stoke and nearby locations:
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Fed up of these “intermittent” problems with my @virginmedia broadband.
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Stuart McCullagh
(@stumccullagh) reported
from
Birmingham, England
@virginmedia I’m going to but I know I won’t get anywhere anyway the customer never gets anywhere
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shanny C 🌹
(@_shannonC) reported
from
Solihull, England
@LenFPS @virginmedia they don’t care. it only happens 7pm onwards but will happen until the next morning so I can’t stream or anything. and they’re telling me to write on a forum as if that will fix it😤
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@eerosupport hi. I have a Eero 6+. If I connect it to @virginmedia 1gbps service, will I get 1gbps?
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ch Saqib
(@saqibsvideos) reported
from
Birmingham, England
@virginmedia Sending me over bill again and again n customer service is even more worst
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Kiel
(@k1El_w) reported
from
Birmingham, England
@virginmedia @YodelOnline your ability to deliver equipment is shocking!!! The customer service you provide is even worse!!!
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shanny C 🌹
(@_shannonC) reported
from
Solihull, England
@virginmedia haha you mean the same forum where they didn’t answer me for days last time, and they didn’t resolve anything???? waste of time. they told me to check the speed and check for area issues. absolutely awful customer service when i’ve been complaining about this for WEEKS now.
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Jazba Entertainment
(@JazbaEnt) reported
from
Birmingham, England
@virginmedia business installation, been given 6 dates since 17th January. 4 no show or wrong booked, 2 attendance but not equipped to extend installation from 1sf floor to 2nd. even billed for a service which is not even installed yet. Nightmare #virginmedia #broadband
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ch Saqib
(@saqibsvideos) reported
from
Birmingham, England
@virginmedia They haven't called me yet that's how bad you're
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Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
from
Kidderminster, England
@virginmedia You have just repeated, word for word, the last tweet you sent me, to which I replied! Pointless trying to have any conversation with @virginmedia because it just goes round in circles! The most appalling customer services in UK in my experience! No more tweets from you, please!
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Stuart McCullagh
(@stumccullagh) reported
from
Birmingham, England
@virginmedia The TV goes all distorted I’ve done webchats phone calls the lot nothing has been resolved was told it was a problem in the area , neighbours have had no issues happened still have issues now but not as often but it’s a bit annoying esp when I’ve not had any money off
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tarun
(@tarun65170952) reported
from
Birmingham, England
@virginmedia Im getting slow speeds on my broadband. My package is volt and which should be 250mbs im getting less that half of that. Please ask your team to look into this
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John
(@jfrncs_) reported
from
Birmingham, England
@virginmedia Hi, I have now tried unsuccessfully for 12 hours to use the WhatsApp service as again it goes around in circles if I am not immediately available. The number you helpfully provided hangs up after sending a link… please advise how I talk to someone about my account.
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James
(@JMEden_97) reported
from
Solihull, England
I hate VirginMedia me getting stupid little lag spikes
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ch Saqib
(@saqibsvideos) reported
from
Birmingham, England
Rubbish network is @virginmedia can't recommend to anyone one of the worst customer service
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ch Saqib
(@saqibsvideos) reported
from
Birmingham, England
@virginmedia I did, and told them everything what's been happening they goes we will sort out and I still getting emails from virgin I don't know why and problem is still there and bill getting delayed which I been told them about that and its keep happening since January
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Stu Jones
(@StuJonesMusic) reported
from
Kidderminster, England
Hi @virginmedia, I am in Kidderminster, Worcestershire (DY11) and my Virgin Media broadband connection is very poor this week. I have checked your website & apparently there are no issues in my area. I have also restated my access point/router twice but no improvement.
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Stuart McCullagh
(@stumccullagh) reported
from
Birmingham, England
@virginmedia But when a contract is agreed like a mortgage or a fixed energy deal surely the agreement should last the full term. I’ve had issues since September & been told I can’t leave due to being under a contract so why should my costs go up when I’ve got an agreement in place until Dec
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia how can i speak to someone about my MOBILE account? my password doesn't work & your telling me my moms maiden name isnt correct!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia hi I’ve had an ongoing complaint since September, I’ve had an email to contact yourselves but the phone number is getting me nowhere , is there another way of contacting the complaints dept?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ghazzly 🏴
(@Ghazzly1) reported
@virginmedia Crap, Still not got anywhere new my 1gigabit speeds since upgrading. Upload speeds seem to have went back to normal but I don't see anywhere above 500 on wired or wireless no matter what time of day it is.
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Jasmine Hildred
(@jazzpafc) reported
@virginmedia Hello. We have lost access to BT Sports despite having it confirmed twice that it will a part of our package after renewing. Can someone help please? Not getting a response on live chat….
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Dave Bickerton
(@RishtonBirder) reported
@virginmedia, your online help is hopeless. Virgin civils cut my cable yesterday and the only person I spoke to talked about compensation. I need the service. 18 hours waiting on WhatsApp and then is says it can’t help. Talk to me!
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nikki_wrench (she/her)
(@NikkiFundraiser) reported
@virginmedia still within my 14 day cooling off period, trying to speak to someone so that I can leave as the connection has been appalling since joining you but no one picking up the phone. Before you ask, I’ve done all the trouble shooting stuff, even went out and brought a
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Lyndsay
(@LyndsF23) reported
@virginmedia I don't understand how my WiFi can work on everything but my TV. Why is it not working? Fixed by Monday isn't good enough. I pay for additional services that I can't use now I'm losing out on those as well as my Virgin subscriptions.
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Peter Braybrooke
(@The_Baron_X150) reported
@virginmedia Hi there. I need to raise a new incident with my Hub 3.0 (the wired (Ethernet) side of it has failed) but your automated service wants me to check back in 24 hours, which isn’t helpful
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Paul Jordan
(@mem060) reported
@virginmedia Hey virgin media, I've been on hold for 20 minutes. I'm bored of the same 5 songs. I'm trying to talk to someone as I'm thinking of terminating my contract with you after 22 years due to poor service and increased prices. Being on hold this long is really not helping
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Liz Drake
(@liz_buff) reported
@virginmedia Abysmal customer service. Been trying for days to get my error code on my tv sorted. No one on chat - get moved to whatsapp - no one replies - try phoning and eventually get cut off
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Sarah Golding
(@execution84) reported
@virginmedia Why can't you actually fulfill your promise and call him. This is appalling customer service.
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JPGComms
(@JPGComms) reported
Are you absolutely kidding me @virginmedia? I logged a complaint online in November through your ‘Raise a complaint form’ and I never received a complaint reference number. I’ve just had to log another through the same form and AGAIN no complaint reference!