Virgin Media Outage Report in Stoke, Worcestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stoke, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Redditch and Kidderminster.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stoke, England
Latest outage, problems and issue reports in Stoke and nearby locations:
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia No internet in B38. Any problems?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Silly question but if I'm a @virginmedia customer with all the sports etc how or can i get BT Sports on my phone?
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Ian Aspley
(@idaspley) reported
from
Halesowen, England
@virginmedia taking a long time to answer got an issue that needs to be resolved over the phone
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Liam
(@jonesl90) reported
from
Halesowen, England
@virginmedia hi, our v6 box keeps freezing/rebooting and having issues with recordings where they freeze and have to turn it off and restart it before it works again. Hard reset done tonight we couldn’t even turn box off using remote. Can you help please?
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Ian Aspley
(@idaspley) reported
from
Halesowen, England
@virginmedia hi how do I order a new remote control mines not working and I have replaced batteries
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Shajidur Rahman
(@ShazRahman30) reported
from
Birmingham, England
After a massive faff, I've been able get into the goose in selly oak. Has the football but no sound. Worst day of the year @virginmedia to go down. Will remember this when my contract is up.
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Emily Davies
(@Mindful_Chat) reported
from
Birmingham, England
@virginmedia Ok I did that a optimised then signal. So I will give that a go for now and hopefully it won’t kick me out again. I though it was the online meeting platform but it happened across multiple sites (teams, Skype etc...)
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia I’ve been trying to get through to customer services for 20 mins and got cut off, now 35 mins. Is there anyone there?
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Mark Hughes
(@hughesagoodboy) reported
from
Birmingham, England
Not only that, when speaking to a manager he has proceeded to cut me off and hang up after a 50 minute phone call. What kind of **** show are you running over there ? This is disgusting customer service! @virginmedia
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
Oh what a surprise @virginmedia is down again 😡
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Ian Dodd
(@VINCIFMIanD) reported
from
Bromsgrove, England
@virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia It says no known issue but the faults intermittent
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rachel manning
(@rachel_manning1) reported
from
Solihull, England
@virginmedia I switched my phone sim as instructed 2 days ago and I still can't receive calls. I've been on hold with customer services for 45 mins. Can u help please?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia i give up now can't get through no broadband yet again I want my contract cancelled I'm paying for a service I never get! Will someone contact me I'm cancelling my direct debit not getting a penny more off me until i get broadband!
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Shajidur Rahman
(@ShazRahman30) reported
from
Birmingham, England
Can't believe it @virginmedia is down for the biggest match of the season for me. The championship final between Fulham and Brentford. What do I do?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia internet down again 6 days in a row now!
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia Yes the problem has been ongoing for the last 2 weeks
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
@virginmedia could someone please get in touch with me as our broadband is going down at least every other day and it’s not good enough
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Sue Hartley RGN 🌈
(@Happysmiler64) reported
from
Solihull, England
@virginmedia is it possible that I will actually speak to someone about my woeful service. Have been waiting 38 minutes so far. #frustratedNHSworker
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia I have says no issues but it’s intermittent
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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C
(@A_Childs1) reported
@virginmedia is your service down in Dublin. My WiFi and RV have not been working for the last three hours. Not great when you have four exam students trying to study
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JudgementalJudyOG
(@JudgementalO) reported
@virginmedia Yes, I still have not had my telephone number changed over since the 10th March. Every time I phone I get told there is a problem and told to phone back. I'm have to say, I would much prefer if we can change the sound track today.
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JudgementalJudyOG
(@JudgementalO) reported
@virginmedia Hitting your head off a brick wall comes to mind when I have to deal with your horrible customer service team. Apparently I have been lied to for the past 2 months and it's more than likely virgin media has lost my number
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DJHData
(@DJHData) reported
@virginmedia This is still a problem today. Service resumed last night but have been having constant broadband drops again today. Neighbours also affected but your support team only looking at faults individually. Terrible service.
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Deb
(@debh912) reported
@virginmedia Hi. Yes done all that. Says it’s good but it really isn’t. Got someone working from home and it is causing stress as laptop and phone keep dropping the wifi. Never had this problem with old hub. What can be done to get this fixed please?
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Lee Emmans
(@LeeLeeFB) reported
@virginmedia Hi Just to make you aware of a possible scam, caller saying from VM saying monitoring broadband and noticing it slowing down rapidly over last couple of days, phone number 01223 312302 but sounded like o/seas call centre.
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JudgementalJudyOG
(@JudgementalO) reported
@virginmedia Wow, Robert has just advised me that there never was a work order placed to port the number. What is happening with my number?
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Rafael Soares
(@rafabsoares) reported
@shirldub @melaniemorris @VirginMediaIE Sure is. Ballsbridge here, no signal from Virgin Media broadband since 12:30ish
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William Hancock
(@YorksHillbilly) reported
I'm wondering how much worse @virginmedia can get. A retentions person just CALLED ME & during the call advised that my hub MUST be in router mode to provide a connection to my devices. Even though I have my own router & mesh WiFi. I was then COLD TRANSFERRED to 1st Line Support!
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DrainsFirst
(@first_drains) reported
@virginmedia Just call back number that as been missed return call back Like I said man said gap in call and hearing foreign language in background then put phone down and obviously called 1471 call back to us