Virgin Media Outage Report in Headless Cross, Worcestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Headless Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Headless Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Headless Cross, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Redditch, Stourbridge and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Headless Cross, England
Latest outage, problems and issue reports in Headless Cross and nearby locations:
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Will Riley
(@troublewithdata) reported
from
Solihull, England
@virginmedia your internet once again down in Solihull
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Roisin Bailey
(@midwifephd) reported
from
Birmingham, England
@amesmorton48 @virginmedia They're the worst.
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Chris Dack
(@chrisgdack) reported
from
Solihull, England
Experiencing a major @virginmedia outage! Managing a WebEx class via phone 😉 #wontbebbeaten
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Dave Shep
(@daveshep1) reported
from
Solihull, England
@virginmedia @grimegran Bad timing @virginmedia marketing given your Broadband is down across most of Solihull 😔😔
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anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia She has forgotten her email address (and is struggling to get access to her acc & not getting much help when she phones up) she uses on her mobile acc as she is looking to cancel or update her mobile phone contract.
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Amy Morton
(@amesmorton48) reported
from
Birmingham, England
Listen up @virginmedia Customers will be leaving in droves if you don't sort it out. Cannot work from home with such rubbish service & contract restrictions.
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navana 💋 matthew 💋 shelby 💋 ewan
(@0_ashfield) reported
from
Stratford-upon-Avon, England
@virginmedia oh for Christ sakes. Tv not working again. Won’t even pick it up. It’s plugged in correctly (nothing changed but we checked) but my tv is not picking it up at all. All my other stuff works so it’s your issue and your service checker doesn’t help at all!
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Umair Ansari
(@Uma1r_F1) reported
from
Solihull, England
@virginmedia internet is down in Solihull and apparently across the West Mids...please sort this out ASAP!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Have to say your internet & TV have been awful can't get anything again your call centre cut me off after 57 minutes of waiting! @virginmedia
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Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
@virginmedia phoned last week re my blueyonder email account. I can’t refresh it on my laptop or on my phone. I was told it would be fixed. I’ve tried contacting again to no avail. I understand staff are limited at the mo but would like to know when this issue will be resolved
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Emma Casey
(@EmmaJCasey) reported
from
Birmingham, England
@virginmedia sort out the damn WiFi - so many people pay ALOT for your terrible service & here I am (and many others) using my data from @ThreeUK 🤯 #sortitout #virginmediadown #whatarewepayingfor
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anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia please can some one help! My mom has a phone with you but is hopeless with acc info and passwords, she has tv, phone and internet package with you. She is trying to upgrade her phone as the one she has isn’t working/ charging properly.
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Adam
(@brumadam) reported
from
Birmingham, England
Credit where it’s due, just had to call @virginmedia as I was unable to fix a query on the website and had fantastic, fast, and friendly service from the call centre. Thank you 🙏
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia the internet quality has been appalling today, went down including TV for over an hour earlier and now the speeds down at less than 5mb a second!! Please give reasons and a time for fixing!
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Cllr Jason Fojtik
(@JasonFojtik) reported
from
Stratford-upon-Avon, England
@virginmedia I try to contact you about my installation, an hour later u cut me off. Now I can’t get hold of u to cancel. Can’t risk being a customer with ur terrible customer service.
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Dave Shep
(@daveshep1) reported
from
Solihull, England
@virginmedia Looks like most of the Broadband is down in B91 - not showing on your website but tests and local feedback from friends/family suggests this is across entire B91 postcode - can you please fix ASAP 👍🏻
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Will Riley
(@troublewithdata) reported
from
Solihull, England
@virginmedia You say there’s no issue but our WiFi has been up and down like the flipping Assyrian empire all day. Very cross!!
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Dave Shep
(@daveshep1) reported
from
Solihull, England
Wow...!! This appears to be B90, B91 & B92 - @virginmedia you need to get this fixed ASAP - this is no doubt human error to cause issues at this scale - either that or you need some help with your network topology - let me know 😉
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Isa #StayHomeSaveLives
(@isamutlib) reported
from
Birmingham, England
It's actually tragic how bad @virginmedia broadband has gotten over the last few days. Hope we are refunded for this period of shocking internet coverage. Still think it's the best service but need to sort out current issues.
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Rob Wadrup
(@WadrupR) reported
from
Solihull, England
@virginmedia once again my broadband and tv are not working I’m paying a full package for this and even sky sports with nothing on. How many times this month alone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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laur 🖤
(@laurksj) reported
never knew anything like virgin media it’s actual the worst ever
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Kalen (kay-***) Bryce
(@kalen_1266) reported
@virginmedia We was having Internet issues. Like tv services was fine however Internet services such as prime netflix WiFi Web browsing ect. Wasn't working. While the area said everything was dandy. Our ability to use the Web wasn't. I was wondering if there was any work around the area.
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ppsbr
(@ppsbr) reported
@virginmedia looks like I've found your real number 0343 429 9000. I'll be sure to give that a go in the morning and see if I can actually get hold of someone and then see if they actually give a **** about my money or not and if not then I'll just take my money else where!
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Fire WAP With Me 🥧
(@RocketRectum) reported
Why has @virginmedia's Internet been so unreliable the last few weeks? And today its finally just died outright. Looking around online lots of people seem to have the same issues day in and out. Gonna have to call them tomorrow. Need a new router anyway and an upgrade.
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Chimney O'Hare
(@chimneyohare) reported
@virginmedia Not really. It seems to have settled down for now. It seems wasting hours of my time trawling the Internet for answers is more useful than your non existent helpline.
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Andrew King
(@AndrewK96188346) reported
@virginmedia Do you not feel that this ad is promoting the one thing we tell our children to never do... NEVER MEET IN PERSON ANYONE YOU MEET ONLINE. You don’t no who is behind the screen untill maybe it too late
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ppsbr
(@ppsbr) reported
@virginmedia so now you just keep customers in an automated messaging loop and when I do finally get hold of someone I get the phone slammed down in my ear!? WTF is this! I better be getting compensated for this BS or you'll have a much bigger problem!!
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Jack
(@Jack173_) reported
@virginmedia Downstairs we’re getting up to 200 download which is what we expect to see. It’s not a speed issue when within a meter range or wired connection to the router. It’s when we go upstairs. I don’t see how the speed of a wired test would help with this
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Craig Goslin
(@CraigGoslin) reported
@david_t1990 @virginmedia Ah I see John is here too... and equally as unhelpful as he was with me. John, I’m sure that you’re a good guy and lots of fun at a party, so nothing personal but the organization that you work for is diabolical in terms of customer service.
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ppsbr
(@ppsbr) reported
@virginmedia @dariuspel I love how your replying to people telling them to call but then you don't reply to those that can't get any help! Your a sham and a con and I hope Ofcom finally get the bullocks to shut you down!!