Virgin Media Outage Report in Headless Cross, Worcestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Headless Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Headless Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Headless Cross, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Redditch and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
||
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Headless Cross, England
Latest outage, problems and issue reports in Headless Cross and nearby locations:
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Victoria Leonard
(@Vix_Leonard) reported
from
Birmingham, England
@virginmedia @Leyjay17 Same for us also B31 hope you will be refunding those of us who have been without service since yesterday afternoon and according to your online info will be until this afternoon. I am unable to work. 😡
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Andy
(@a_Muss60) reported
from
Solihull, England
@virginmedia Sorry for my delay as I'm being treated for a heart attack I had on Valentine's day. When I tested and found v low speeds I could not connect to any internet, so I used my mobile 3g service to check for Virgin internet issues, which came back no issues in my area.
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Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
When you’re trying to work from home and your @virginmedia broadband just ‘dies’ without any warning. Please don’t let this be the start of months of issues again 🙁
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Jordon Alexandria
(@Jordi_Amor) reported
from
Birmingham, England
@KellyGroupLtd @virginmedia Almost 6 months on and my complaint/claim remains unresolved. Despite being advised I would be reimbursed for damage caused to my home after VM install, I remain out of pocket! #poorcustomerservice #npsfail #dissapointing
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gez
(@gezjb) reported
from
Birmingham, England
@virginmedia you couldn’t get your customer service any worse if you tried ! Shocking
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di
(@dianej1980) reported
from
Birmingham, England
@virginmedia Mobile service
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Deb Lord
(@Deblord1) reported
from
Solihull, England
@virginmedia I posted the complaint to the address given on the website. It’s not my account and I have few details to enable me to register online.
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Daniel Giacaman
(@dgiacamand) reported
from
Birmingham, England
@virginmedia My broadband it's not working. Yesterday around 1am stoped working.
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia I just cannot find a link to speak to anyone online at all, regardless of whatever issue I click first
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liam⚽️
(@liam_S126) reported
from
Birmingham, England
@virginmedia your v6 box is actually awful
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julie
(@Brummie_Girl) reported
from
Birmingham, England
Hey @virginmedia really pleased you are supporting #SaferInternetDay but it’s a bit extreme to shut down our internet and tv completely!!! No service at all 😫
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Peter Brocklehurst
(@pasty_pete) reported
from
Solihull, England
Congratulations virgin media what a bunch of ***** phone them with a problem and they can’t even operate there phone lines and don’t understand how there cable box actually works bell ends
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David Sheppard
(@davesheppard72) reported
from
Solihull, England
@virginmedia the attitude of your call handler this evening when I called to cancel my contract proves me right to go back to @SkyHelpTeam
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Mark Steadman
(@iamsteadman) reported
from
Birmingham, England
@virginmedia Hey, turns out you never DMd me. It was a scam artist and I narrrowly avoided getting my card details stolen (although I did give away my home address before I checked the username). That’s not on you; but thought you should know.
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Nigel Walters
(@walters_nigel) reported
from
Birmingham, England
Still no service @virginmedia in the B38 area this is disgusting and we should have some compensation
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George Kafetzis
(@Georgekafetzis) reported
from
Birmingham, England
@virginmedia They don’t understand what you are saying to them. I had to say my postcode 5 times phonetically. Also on the phone for 45 minutes with no resolution. #badtimes
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Smartlyte
(@Smartlyte) reported
from
Birmingham, England
@virginmedia no internet, no support, what a disgrace
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Ken Hawkins
(@BlytheMatters) reported
from
Solihull, England
Patience with @virginmedia getting tested again. And of course, when broadband is down my data is being charged
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Mark Steadman
(@iamsteadman) reported
from
Kings Heath, England
@virginmedia Just want to see a service status page, like broadband companies have. 🙂
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♥ Karina Aura ♥
(@karriecheer) reported
from
Birmingham, England
@virginmedia It says no known issues
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Deiseboy73
(@deiseboy73) reported
@virginmedia my broadband is down in Waterford city any updates
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Dave Haworth
(@DaveDoubleH) reported
So Virgin Media can lose 2.5 days of broadband service to an entire postal area and not pay a single penny in compensation to anyone. In effect they are paid by numerous customers for 2.5 days for no service back. I'd say that's theft.#virginmedia
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Adam Lang
(@djHaribo55) reported
@virginmedia So i can spend another half hour explain how badly you’ve let me down for you to promise another call back?
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Michael Jones
(@michaeljonesuw) reported
@virginmedia @virginmedia we had our router and service upgraded to 1gb from 500mb as part of a promotion by yourselves. We have now had four routers fitted apparently the problem is with the GRE tunnel that provides the fixed up address to our site. Fault reference FO10277549 #business
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GellicaX 🇬🇧🇯🇲
(@gellicax) reported
@virginmedia No it is not and it is still not working. Tv is off and wifi is so slow my fire stick won’t load
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D
(@NUfC12312) reported
@virginmedia @witchernetflix @NetflixUK I cancelled my account in September for an October disconnection, I have emails to prove it but Virgin have not disconnected me and are saying I never rang them. For your own sanity and bank account don't go to Virgin media.
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Miles Harvey
(@eCommencal) reported
@virginmedia It happens every time. Ridiculous. Someone in Virgin logs that they made the call & closes the task. No one ever returns the call. This episode is just a total shambles. Bad brand management.
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CactuarMike
(@CactuarMike) reported
The issue is “noise in signal” which is due to a broken cable somewhere in the area. Could be underground. But since it only affects upload signal, people still can watch their Netflix and BBC and @virginmedia chooses to not give a F
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Wild Heart
(@WildHeart3000) reported
@premierinn @virginmedia my Wi-Fi isn’t working in my hotel room, it’s working elsewhere in the hotel I’ve been down to reception where they have kindly given me free access to the ultimate Wi-Fi however this isn’t working either, any advice on how to get it to work?
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Charlie VB
(@Charlie_VB) reported
@virginmedia why are your customer service agents refusing to let me exercise my rights to cancel within my 14-day cooling off period?! 3 hours on the phone and no resolution! @Ofcom General Conditions make clear you have to allow people to leave during initial 14 day period.