Virgin Media

Virgin Media Outage Report in Headless Cross, Worcestershire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Headless Cross, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Headless Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Headless Cross, Worcestershire, England 08/26/2025 23:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Headless Cross, Worcestershire, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Astwood Bank, Redditch, Solihull, Halesowen, Worcester and Stourbridge.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomAstwood Bank Internet

Community Discussion

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Virgin Media Issues Reports Near Headless Cross, England

Latest outage, problems and issue reports in Headless Cross and nearby locations:

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.

  • ninsull Nickins (@ninsull) reported from Solihull, England

    @virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.

  • psicorps2000 David H-T 🏳️‍🌈🇪🇺🇳🇴🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@psicorps2000) reported from Solihull, England

    Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!

  • bicovico victoria nicholson (@bicovico) reported from Solihull, England

    @virginmedia shocking service again today

  • adam_jordan112 Adam (@adam_jordan112) reported from Birmingham, England

    @virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?

  • byronparsons05 byron parsons (@byronparsons05) reported from Solihull, England

    @virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke

  • MartinClarke165 Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    @virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog

  • adam_jordan112 Adam (@adam_jordan112) reported from Birmingham, England

    @virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!

  • byronparsons05 byron parsons (@byronparsons05) reported from Solihull, England

    @virginmedia is there any issues with internet today? It’s been down for three hours now

  • Karlos26899 Karl Hall (@Karlos26899) reported from Birmingham, England

    @virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone

  • henry_1664 Andrew Grove (@henry_1664) reported from Birmingham, England

    Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...

  • Crazikat2002 Liane Denton (@Crazikat2002) reported from Birmingham, England

    @virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.

  • RoyKyffin Roy Kyffin (@RoyKyffin) reported from Birmingham, England

    @virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.

  • Markycot Mark Cottrill (@Markycot) reported from Solihull, England

    I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!

  • Crazikat2002 Liane Denton (@Crazikat2002) reported from Birmingham, England

    @virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • thesmallsie alan small (@thesmallsie) reported

    @virginmedia 2 days I’ve spent on the phone to youse and all I’ve got now is slow internet and no 2.4 working on my router, maybe I should get @SkyHelpTeam to sort it out for me because your team are a complete joke

  • AppletonTony Tony Appleton (@AppletonTony) reported

    @virginmedia To continue - this means that I have paid extra monies to you - you are now demanding another @£10 even though actually you owe me. Your customer service team agreed you were in the wrong but I am still be asked for the money

  • alcomatt spiry2sick (@alcomatt) reported

    @MrReaver85 @virginmedia Yes. It is not isolated. Many users are reporting simar issues but no recognition of a problem from the company.

  • beaduncan_ Bea Duncan (@beaduncan_) reported

    @virginmedia We’ve called every day this week and are being told that there is no earlier appointment, despite the fact we did have one yesterday that never happened. We really can’t wait this long for the services to be up and running…

  • JJarchwaysm JJ (@JJarchwaysm) reported

    @virginmedia I’ve told them that the WiFi doesn’t work even if I stand next to the box. It’s been two years of hell and now I want to cancel I have to pay.

  • alcomatt spiry2sick (@alcomatt) reported

    @virginmedia It's been the same yesterday now and it's down to 1Mbps downstream now. Yet no reports of any issues on your website.

  • MissyAmandaW the lovely Miss Amanda (@MissyAmandaW) reported

    @virginmedia - no broadband, phone or tv since Thursday and just a recorded message saying you are aware of the issue. The issue I have now is no data left on my mobile phone and working from home…. A response would be greatly appreciated

  • AppletonTony Tony Appleton (@AppletonTony) reported

    @virginmedia Yes - I gave notice that I was leaving several months ago but even though my call to cancel was registered on your system it was not actioned by you. When I called to check it was only then was I told about it so my termination was delayed 6 wks so I have to pay 6 wks extra

  • andysharpsky Andrzej Ostrowski (@andysharpsky) reported

    @virginmedia Did and called service line, no help.

  • CameronPlaysYT1 CameronPlaysYT (@CameronPlaysYT1) reported

    @virginmedia having problems. Internet keeps cutting off any advice on how I can fix it?