Virgin Media Outage Report in Wiltshire, England

Problems in the last 24 hours in Wiltshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wiltshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wiltshire, England

Latest outage, problems and issue reports in Wiltshire and nearby locations:

• 
  Harvey Mills (@HarvRM) reported 7 minutes ago from Salisbury, England

  Trying to get hold of @virginmedia is impossible. I have tried chat, phone, Twitter and nothing. My router is faulty and all I need is for them to replace. Will be looking to move ASAP given such poor customer service. @ChrisCheckley any suggestions please.

• 
  Karen Church (@Kazza6900) reported 7 minutes ago from Amesbury, England

  @virginmedia my iPhone is telling me home hub 3 wifi settings are not secure. IOS14 tells me to change to WPA3, it’s not in the settings. HELP!!

• 
  Dan Targett (@T4RGY66) reported 9 minutes ago from Wilton, England

  Dreadful undercard @EddieHearn and @virginmedia wtf is going on with signal!!???? #joshuavspulev 🥊 #CashBack

• 
  Claire Dobson (@BookwormClaire) reported 12 minutes ago from Amesbury, England

  What is going on with @virginmedia ? Total blackout from 12.30 until 8.30am then again from 11.30am, still ongoing. We have issues quite regularly but generally just for an hour or 2. Think I'll be heading back to Sky once this contract comes to an end.

• 
  Harvey Mills (@HarvRM) reported 12 minutes ago from Salisbury, England

  @virginmedia I’m having issues with my router. I’ve turned off and on, reset it and checked it via your website. Although it says it’s all ok it’s most certainly Isn’t. I can’t keep a Teams or Zoom call and other household members having same problem. Can I have a router upgrade

• 
  chris Keano keane (@CoachkeanoChris) reported 16 minutes ago from Amesbury, England

  @virginmedia Thank You. I feel so much better, knowing that His phone is now working. Hopefully He now stays with VM, instead of changing to BT, which He is thinking of doing because of the massive problems We have had this month, each time We try contacting you.

• 
  captain chungus™ (@Yarrhful) reported 18 minutes ago from Melksham, England

  @virginmedia are you having issues with business stuff in the Melksham area? Got nothing and your status page says all is good.

• 
  Jon Hackett (@JonHackett) reported 19 minutes ago from Steeple Ashton, England

  @virginmedia You have provided a totally inadequate service for my daughter & her house mates. As university students they need a reliable service in order for them to continue with their studies. When they called for help you agreed their speed wasn’t as promised....

• 
  Jamie Walker (@jamiew007) reported 21 minutes ago from Melksham, England

  @virginmedia how as a loyal customer, who has just renewed my contract why do I not get offered the Xbox deal? Why do you never look after existing customers?

• 
  chris Keano keane (@CoachkeanoChris) reported 24 minutes ago from Amesbury, England

  @virginmedia Please could someone contact Me, regards My 91 year old Dad whose phone line is constantly on a busy tone when calling in, and No dial tone when trying to call out. I've sent countless emails and phone calls. Causing lot's of Stress in Family. Please Help.

• 
  Liz Cannings (@zil75) reported 29 minutes ago from Salisbury, England

  @virginmedia having major problems here in salisbury.. Internet WiFi down.. Please do you have any idea when it will be fixed?

• 
  chris Keano keane (@CoachkeanoChris) reported 32 minutes ago from Amesbury, England

  @virginmedia what an absolute joke of a Company. Worst service of any company I've ever had to deal with, and believe Me I've dealt with some **** ones in My life. My 91 year old Dad has no landline at the moment, and no way of contacting anyone at Virgin. Disgraceful Company.

• 
  Jon Hackett (@JonHackett) reported 34 minutes ago from Steeple Ashton, England

  @virginmedia .... continue.... So you are not fulfilling your obligation! To ask them to pay for boosters to rectify YOUR problem is not acceptable! Sort it out Virgin Media and don’t take advantage of students! Please show some empathy!

• 
  akjensen | BLM (@bringthebow) reported 34 minutes ago from Salisbury, England

  Internet repeatedly dropping out (Salisbury, Wilts) and I don’t think it’s a local problem only. @virginmedia would you be able to update/fix pls?

• 
  Harvey Mills (@HarvRM) reported 46 minutes ago from Salisbury, England

  @virginmedia you don’t answer your phones, you don’t respond to Twitter, you don’t respond to your online help chat. How exactly is one supposed to get hold of you. I have a problem with a router that needs sorting urgently

• 
  Liz Cannings (@zil75) reported 51 minutes ago from Salisbury, England

  @virginmedia Things still aren't working and up and running.. I have seen the van out there this afternoon.. But all day without any service is a bit much.. Will I be refunded for this day of no services? And how much longer do you think this could take? Thank you..

• 
  Sophie 🦛 (@SophieGooner) reported 53 minutes ago from Salisbury, England

  @virginmedia it’s also impossible to speak to an actual person? I know the issue. I know I am offline as it is “updating” AGAIN. I want to know if this means I have a broken box as it happens all the time.

• 
  Karen Church (@Kazza6900) reported 53 minutes ago from Amesbury, England

  @virginmedia broadband down AGAIN. WIFI signal has been dropping out for the last few days and every day between 3 and 7 o’clock. Restarted, reset and checked all wires. What next?

• 
  chris Keano keane (@CoachkeanoChris) reported 53 minutes ago from Amesbury, England

  Virginmedia are an absolute nightmare to get hold of. Been trying to get hold of them all day, but all they do is use the excuse that Covid 19 is causing staffing problems. They have just doubled My Dad's bill, without any explanation and it's causing a great deal of stress. 😞

• 
  Mark Scott (@markscott) reported 59 minutes ago from Melksham, England

  @virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bagpuss Grognard (@davepaters) reported 7 minutes ago

  @virginmedia Have just spent 1hr 48mins on the phone to you looking to discuss leaving can someone please contact me via DMs. I STILL don't have resolution to a complaint from last year either!!!

• 
  Craig fullard (@frcraigfullard) reported 7 minutes ago

  @virginmedia They have spent over an hour on the phone trying to get it sorted and just got transferred from one department to another. They have been with you since it was Cable and then telewest etc and have never owed any money. A loyal customer who was in tears this afternoon. Sad.

• 
  Richard Piercey (@ropey69) reported 9 minutes ago

  @virginmedia Inflation in December 2020 was 0.6% and yet your increase equates to more than a 10% increase on my plan price. That is not acceptable even if you take into account the lack of increase in 2020. What do I need to do to cancel and move elsewhere?

• 
  stu (@pitiful_stu) reported 10 minutes ago

  @virginmedia been cut off twice trying to call to resolve my issues. your employees are actually pathetic your service is literally beyond dog **** it's actually a disgrace

• 
  Alfie Clifton (@Alfie_Clifton) reported 14 minutes ago

  @virginmedia is it possible to speak to a human on your customer services helpline at any point? Or do I have to spend my time listening to the same robot on repeat? Many thanks.

• 
  Dan (@danbriedis) reported 16 minutes ago

  @virginmedia great news on the new WiFi pods and 5G. Just a shame that the delivery of both product launches has been so poor. No WiFi pods in stock and existing customers can't order yet. Apparently 5G will magically appear on my phone at some point but nobody can say when/how?

• 
  Liverpool4life🏆🏆🏆🏆🏆🏆 (@King_Salah_) reported 17 minutes ago

  @Sophhs96 @virginmedia Do yourself a favour and cancel ASAP.. the clowns that work there are a joke...this company will go under soon because of these idiots

• 
  Taylor Whiteley (@TaylorWhiteley) reported 21 minutes ago

  @virginmedia what a disgrace. Appalling customer service! Moving house and received a letter to cancel for free at any time due to a price increase. 3 hours later, we’re being passed to the FIFTH team and no closer to disconnecting #virginmedia #daylightrobbery

• 
  Gina (@genie_gi) reported 22 minutes ago

  @virginmedia You have the WORST customer service ever. I've waited 40mins to speak to someone tonight about my phone line being active despite cancelling all services in Dec only to be HUNG UP ON. I doubt you will even bother to call me back. Thanks for nothing

• 
  kim i am ™ (@purplepika007) reported 22 minutes ago

  @virginmedia I’ve been trying for 4 solid days to get someone to fix my disabled Aunt’s home phone line. She relies on this & her safety alarm also won’t work without a functioning landline. Just how do you get a fault fixed with your company??? Very frustrated