Virgin Media Outage Report in Whitton, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Whitton, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Ipswich.
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Internet | |
| Ipswich |
TV | |
| Ipswich |
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| Ipswich |
Wi-fi | |
| Ipswich |
||
| Ipswich |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitton, England
Latest outage, problems and issue reports in Whitton and nearby locations:
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Si Smith
(@sjslfcforever) reported
from
Felixstowe, England
@virginmedia how come I have to reset my broadband router daily to get a signal, zero reception in the upstairs bedroom and yes we have a virgin signal booster, devices constantly need reconnecting and can’t speak to a human on the phone surprise surprise. #disappointed
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Sarah 'Morgenmuffel' Clark
(@positivesarah) reported
from
Ipswich District, England
@virginmedia Down again....
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Si Smith
(@sjslfcforever) reported
from
Felixstowe, England
@virginmedia it seem all your services are down again we seem to have issues every week it’s now coming to the end of our contract so I need you to fix our problems if I will have to move to BT
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grwd 🦅
(@liam_garwood) reported
from
Ipswich District, England
@virginmedia why is it so hard to get in contact with you? I can’t start a live chat and when I ring and think I’m getting some progress you tell me to look online and hang up????
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Sarah Lou
(@Sarahlou21222) reported
from
Felixstowe, England
Is anyone having problems with @virginmedia internet today in the felixstowe area
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia since Christmas our WiFi has been disgustingly bad. A few weeks ago I called yourselves and spent almost 2 hours on the phone. I upgraded our WiFi at home to the best possible WiFi we could have and yet it’s still shockingly bad. I’ve never known such shoddy service
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Michael Perry Mr Plant Geek®
(@mr_plantgeek) reported
from
Ipswich District, England
@virginmedia I am having problems with google nest setup
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Richard Martin
(@gunsmoke70) reported
from
Manningtree, England
@7pudinis @virginmedia Was signal issue that originated from the Initial install yrs ago, bent wire in outside box, I guess over the yrs degraded till no signal, all fixed now
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Lee Brunning
(@BrunningLee) reported
from
Ipswich District, England
@virginmedia Look I've had two days of total crap from you guys. I just don't have the energy to deal with this anymore. You've took money off me wen u shouldn't. Because of covid I'm on less money so an extra 26 quid is massive to us,but all your guys keep doing is fobbing us off. 😠
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia Eventually but the issue had taken 4 days to resolve which is shocking. Your customer service is the worst I’ve ever come across #virginmedia
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Lee Brunning
(@BrunningLee) reported
from
Ipswich District, England
@virginmedia Who knows but certain people with in your team have been very flippant about our situation and trying to palm us off with a 20pound credit. This is nowhere near acceptable considering the stress and upset your so called customer service team has put us through.
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Matt Smith
(@matt40k) reported
from
Ipswich District, England
Ok so, virgin media router kinda sucks, if I use the Bt SmartHub 2, it would basically just be a Wi-fi access point, so would need a like a rpi for dhcp Or I could just buy a google nest Wi-fi or something ubiquiti
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Andy Quinton
(@QuintonAndy) reported
from
Sproughton, England
@virginmedia what a truly awful service. 3hours to try and sort a confirm username error,..from you! 7 days I’ve waited for you to sort the email out. Numerous calls...and still no one actually listens or cares. I think I’ve explained it to most of your call centre still no help
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Sarah Lou
(@Sarahlou21222) reported
from
Felixstowe, England
@virginmedia Yeah apparently there’s a issue in the area somewhere I don’t have a lot of data on my mobile and it’s annoying that I have to use my data
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Matt Holbrook Golf
(@MattHolbrook86) reported
from
Ipswich District, England
@virginmedia Come on.......I'm on this page about 3 times a week. Its ridiculous the amount you charge for such a shabby service
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Murph
(@WiseOlMurph) reported
from
Ipswich District, England
Anyone in Ipswich struggling with Virgin Media speeds currently? It’s awful paying all this money for absolute shite speeds.
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia I am actually so disgusted with your customer service for our WiFi that I have no words. How many times do I need to contact you? I’ve been a customer for 22 years and I’ve never experienced such a bad service #sortitout #virginmedia
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grwd 🦅
(@liam_garwood) reported
from
Ipswich District, England
@virginmedia I’m having issues with my email on iOS, please help
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Matt Holbrook Golf
(@MattHolbrook86) reported
from
Ipswich District, England
@virginmedia My Internet is down again. In fact I spend more time without it than I do with it these days. Thoughts?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Daly
(@michelle_daly02) reported
@virginmedia I have ...it took be back to start over several times ....please listen to what I’m telling you. Step away from the script and deal with a customer complaint!
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Dean Callan
(@DeanCallan) reported
Has anyone ever invoiced @virginmedia for all the time they wasted trying to get internet working? Or perhaps for loss of income due to online meetings failing down to #virginmediadown is there anyone set up to police them? It’s disgusting!
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🄲🄰🄴🅂🄰🅁 🄵🄻🅄🄽🄺
(@Caesar_Flunk) reported
@virginmedia The issue was more about the engineer blocking access to my driveway last night while visiting my neighbour.
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Michelle Daly
(@michelle_daly02) reported
@virginmedia ....lights are green and flashing ....been like this since 5am ....it’s not working !!!
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Emma Dilucia
(@EmmaEmzdee) reported
@virginmedia You come out on the 22nd, told no service at property. Then you tell me another appointment booked for 22nd. Month without service. Want to cancel but can’t get to speak to anyone that can help. Online passed to different people then to a bot to get rid of me. Disgusting service
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Carl Difford
(@CarlDifford) reported
@virginmedia No. Just acknowledgement saying it might take 28 days to investigate and offer a resolution, saying someone would contact me by phone or text (they haven’t yet). Hard to give timeline - none of the letters is dated.
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Emma Dilucia
(@EmmaEmzdee) reported
@virginmedia We no longer have an account? We have moved house...you were meant to attend on 22nd Dec couldn’t connect us as pre install work needed to be done. A new app booked for 22nd Jan - I just want to cancel! A month wait is ridiculous. I can’t get an alternative provider next week
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Maria Marchant, MBACP
(@lovetosleepy) reported
@virginmedia I’ve had an email with a solution - which is great (hopefully) within next 5 days. Also told that slow speeds due to a utilisation problem will be in my area until 18 Jan 2021. Ugh. Thanks for the Twitter help but accessing customer support has been ridiculously difficult.
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Dean Callan
(@DeanCallan) reported
@virginmedia I have no internet, what’s worse is my phone reception is horrible. I’m trying to work from home but without internet I CAN’T WORK. I’ve rebooted my system, I’m running a CAT7 wire (brand new) to my computer and have previously had 5 engineers to my house, many complaints filed.
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Steve 🇬🇧🇮🇱🇺🇸🇮🇳🏴
(@Steve1973x) reported
@virginmedia No thanks, the fact I have had a greater response from this tweet thread shows how poor the service is, why should I stay!