Virgin Media Outage Report in Westgate on Sea, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Westgate on Sea come from postal codes CT8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westgate on Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westgate on Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Westgate on Sea, Kent, England
The most recent Virgin Media outage reports came from the following cities: Westgate on Sea and Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Westgate on Sea |
Total Blackout | |
| Margate |
TV | |
| Canterbury |
Internet | |
| Margate |
Internet | |
| Margate |
Internet | |
| Margate |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westgate on Sea, England
Latest outage, problems and issue reports in Westgate on Sea and nearby locations:
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Cary Wright
(@CaryAWright) reported
from
Margate, England
@Dan13lBurk3 @virginmedia My neighbour has spoken to Customer Service too, who have informed him that it will not be fixed until the 28th!!!
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable
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Margate Jack
(@Jackd_cpfc) reported
from
Margate, England
@money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates
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Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia service down in CT10 area, loads of people reporting this on social media etc but service status says it is fine. Can you please look into this ASAP?!
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
I sent a email to @virginmedia on the 15th January, I was given the following Complaint reference: C-150121161 And promised contact within 28 days, by my counting it’s been 2 months.....
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia The service status page hasn’t updated since 1pm. Everyone in the area has the internet down and yet I’m being told right now on the phone there is no problem. I had an engineer booked tomorrow and VM cancelled that and now can’t send one until Monday? Awful service.
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Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia I am extremely unhappy broadband been down since 1.15pm. Booked an engineer. This has been cancelled with no explanation. Can’t book another. Service status says it’s fine but many others online in CT10 says there is an area issue. First person on phone hung up.
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Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!
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Bob Voyage
(@bobvoyage) reported
from
Margate, England
@virginmedia if you think I am going to be talking to my family over Christmas while my WiFi is down, you can think again. Get the engineer out here or I'm sending you shite in the post daily.
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Magic Ice
(@MagicIce) reported
from
Broadstairs and St. Peters, England
@QueenieandBlue @RageDarling @virginmedia Im with virgin media mine goes down with really really bad weather like we are having now. But apart that i carnt complain about the service. Because my sky goes at the same time as virgin does in the bad weather.
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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Daniel Burke
(@Dan13lBurk3) reported
from
Broadstairs and St. Peters, England
@virginmedia I’m not a technician, can you guys just let me leave my contract after this. Terrible customer service, even worse service, waiting to join @EE but stuck in a contract that only seems to work one way. You really are a shambles.
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia He has a letter as a review. So we need to speak to someone to cancel it. He’s being charged each month according to this letter. Goodness knows how long for.
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia Why would my page have no update since 1pm? I’m only getting updates via community Facebook page and my parents. My postcode is CT10 2SW. I would also like to know why my engineer visit was cancelled and how I make a complaint.
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Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia Already done it and there is an outage in the area and now saying won’t be updated until 9.30pm? How am I supposed to work?
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Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia not had internet, for 24 hours. I spoke to customer services at 18:00 who “guaranteed it would be fixed by 21:25” I checked this 3 times as, at that point, I could arrange alternatives to finish work for Xmas. Now I can’t and still have no internet. Appalling!
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Bob Eager Eur Ing #FBPE 🇪🇺 🇪🇺 🖤 #RejoinEU
(@rde42) reported
from
Herne Bay, England
@AgiBergman @JolyonMaugham @virginmedia They are both awful at customer service.
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Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia @Dan13lBurk3 I spoke to your customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!! I’ve now got to drive to London and work through the night! Appalling!
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
@virginmedia Nothing at all, I would like the complaint looked at today and I want a call or email. Not sms.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Deborah Rossington
(@debrossington) reported
@vmbusiness shocking we are a business and have been without internet for over 2 weeks and we’re promised it would be fixed but still nothing!! Shocking shocking service
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Neil
(@Mr_Neil_81) reported
@virginmedia That isn’t correct. The first bill be correct as it has the discounts applied. The issue is that the contract states from July ‘23 my bill will go up more than double when it was sold as being fixed until March ‘24.
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Ada McVean
(@AdaMcVean) reported
@virginmedia Hello, I have tried filling out your form online for a broadband inquiry twice with no responses over a week. Is there a better way to get customer service?
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life is short, do what makes you happy
(@wallywooly) reported
@virginmedia Seems better now, how do you get to talk to someone about problems
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Kerry Lenihan
(@kerrylynn21) reported
@baggiegirl1970 @virginmedia Honestly the service has been disgusting. They are so frustrating as a company can't get in touch with anyone who can actually help. Yeah I am. I'm at Mom's atm and gonna go into town tomorrow/Thurs. But it's a joke! Xxz
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Chris Kalsi
(@Chris_Kalsi_1) reported
@virginmedia The connection has been poor, sometimes there is no working connection. It also loses connection for a minute or two several times a day. A technician came out to check, but I am still having the same problems. I’m assuming now it is the hub that’s the problem
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Tracy McCafferty
(@TracyMcCaff) reported
@virginmedia entire service is down- again- in G44 5Ay. For the 4th time in the week. This time no phone, no TV, No Internet. can see 2 engineer vans outside but 'service status' doen't seem to have a clue and impossible to talk to a human. I WFH- sort it out!!!!
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Jess🐧
(@JesslovesPingu) reported
@virginmedia I suddenly haven’t got any service and your service tracker is not working! Can someone please give me an update? PE11 1HG :(
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Ben Banyard
(@bbanyard) reported
@WeAreOpenreach Our street has been without broadband/landline since Sunday after damage by contractors working for Virgin Media. One of the crew gave me the reference number SS1JPV95. Is there any way you can tell me when it will be fixed? Also raised separately to my provider.
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Chelle
(@chelledonn) reported
@D93Michael @virginmedia Ours is the same! 3 times we’ve been through the same with Virgin support ‘it should be sorted within 3 days’ and they don’t sort it. Ridiculous!