Virgin Media Outage Report in Wem, Shropshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wem, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wem and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wem, England
Latest outage, problems and issue reports in Wem and nearby locations:
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia Thanks for you lack of response @virginmedia, obviously customer support or helping out my 86 year old mother who lives alone get her phone back and working is not a priority to you, maybe @SkyHelpTeam will be more helpful when I call them tomorrow, disgraceful customer service
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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Kubes
(@kubes81) reported
from
Wrexham, Wales
@virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Had to reset box again when I got home, this isn’t good service
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donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia outage in TF area. Internet has been down since 11am? Estimated fix time is 3pm? How are we supposed to work from home?! I hope you will be giving compensation for this.
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia WiFi down again for the second day in the TF2 area……will this be fixed ASAP #VirginMedia
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colin forbes
(@Lee_Dsu) reported
from
Wrexham, Wales
@virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.
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Tom Douthwaite
(@tom_douthwaite) reported
from
Wrexham, Wales
@virginmedia i don’t. any updates? internet is still down.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Says no issue in area, and as I left for work there was no WiFi signal again, same as yesterday, rebooted box 4 times
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?
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G
(@GOROBERT1987) reported
from
Oakengates, England
@virginmedia Its saying everything's fine but we've been having problems where the router keeps connecting and disconnecting for some reason
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia No I don’t live near her, she is upset and I cannot get through to anyone at Virgin, I need an engineer out to fix this issue....
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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gem
(@gem1896) reported
@virginmedia People shouldn’t have to go through social media to get help. I won’t be with your company much longer Iv never come across a service so rubbish
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Peter mcgoldrick
(@PetermcRed) reported
@JadeGuest3 @virginmedia I've been arguing with them since I cancelled on 26th September, due to a fault they weren't interested in fixing. They are so bad I can't understand how they are still in business.
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Heeyeon Chloe Cho
(@heeyoni94) reported
@virginmedia my wifi hasn't been working for the past few hours. Is the service down or is there something wrong with my wifi at home?
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Liam Meads
(@MeadsLiam) reported
@virginmedia Thank you I have tired this multiple occasions and I’m told each time to just call the main customer contact number 🤬
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Andy Patrick
(@BittermanAndy) reported
@virginmedia Oh my god it gets worse... your "help forums" use a different sign in to my main account. It needs a username to sign in. I don't have or know a username. I try to create a new account... it tells me my email is already in use... but "forgot details" only lets me change password!
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Matt Pountain
(@Mpountain) reported
@virginmedia @virginmedia hi, yes we do need your help, and have done every day since 21st December. When is it going to be sorted out? I’m actually shocked by how poor you’ve been about this, and feel completely powerless to get anything done about it.
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Lyle Fulton
(@LyleFulton) reported
@virginmedia Are you serious? Have you even read my tweet? NO, there is no update in your page! THAT'S THE POINT! You're not acknowledging that there's an issue. No Internet for 4 days, and it's the same for dozens of people on our street, and yet you ask the same questions. Useless.
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Justin 🌹
(@justinC2013) reported
@MNEK @virginmedia We had to leave them a while back as they were giving us god awful Internet
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nicos georgiou
(@nicos_nick1geo) reported
@virginmedia appalling service. Paying 100 meg broadband speed at a high rate per month and the service and performance over the last month has been shambolic. The lack of reply and support for loyal customer appalling of 16 years!! Time to move on!!
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Jo
(@twowhiteheads) reported
@PetermcRed @virginmedia I switched to Zen and have had no issues at all. I had nothing but issues with virgin. I will never use them again