Virgin Media Outage Report in Wellesbourne Mountford, Warwickshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wellesbourne Mountford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wellesbourne Mountford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Wellesbourne Mountford, Warwickshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Royal Leamington Spa, Warwick and Stratford-upon-Avon.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wellesbourne Mountford, England
Latest outage, problems and issue reports in Wellesbourne Mountford and nearby locations:
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia Can anyone help please? New V6 box has been broken for about a month and have tried to call to get fixed/replaced but to no avail.
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JADE
(@jdbhrrs) reported
from
Birmingham, England
does anybody else have a really bad time with @virginmedia broadband? my bill has gone up a couple of pounds recently but the internet is actually the worst it’s ever been 🥴
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.
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Mat Burling
(@all_day_) reported
from
Birmingham, England
@virginmedia No there isn’t and the only issue is with audio description, it’s driving me mad. I’ve switched it off but it makes no difference.
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia seems to supply only just above half of the country, but if you change address to an area they don't supply YOU have to pay £240 exit fee. Do not use them if you can't see into the future and know for sure that you will never move. Insane!
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Dr Ioannis Azoidis
(@azoidismd) reported
from
Birmingham, England
@virginmedia Yes, everyone is sorry and everyone understands but no one wants to help. I still haven’t cancelled and you ask me to pay early cancellation fees after raising the prices. If not talking about the current contract I stayed a customer for almost 4 years even with the abuse I got.
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Darren Dunbar
(@darrendunbar70) reported
from
Birmingham, England
@coopersalty I strongly suggest you invest in Sky or Virgin media then. Having an old TV with only 5 channels is the problem here!!
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Karl Hall
(@Karlos26899) reported
from
Birmingham, England
@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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Tahmehtay
(@tahmehtay) reported
from
Birmingham, England
@virginmedia is trying to charge me an exit fee of £240 because I am changing address. I would continue with their service, except THEY don't supply the new address. How is this OK? How is such a large company getting away with such a brazen scam. Wow!
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Jack The Biscuit 🏴
(@JtheB_DKP) reported
from
Birmingham, England
@virginmedia • 3 times I’ve been cut off this morning while trying to sort out my bill. Could someone please help?
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Andrew Grove
(@henry_1664) reported
from
Birmingham, England
Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...
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David Byrne
(@dbyrne2112) reported
from
Birmingham, England
@virginmedia The issue is happening on the app so it looks like it’s duplicated the laptop using chrome 4 times. 3 of those need removing which I can’t do
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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chris dagnall
(@DagnallChris) reported
from
Birmingham, England
@virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan Paul
(@Nathpaul91) reported
@virginmedia Hi I’ve being charged £96 on my next bill when my issue should of being sorted but yet again it hasn’t!!!
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Darrin
(@modpies) reported
@virginmedia you have the worst customer service in the history of customer service. You make it as difficult as possible to cancel a contract then constantly spam with phone calls after cancelling and rudely put the phone down in the middle of a question. Please stop calling!
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| Stevie | 🇬🇧 Corruption is Cancerous 🇬🇧
(@TheFMofficer) reported
@virginmedia You should really have an incompetency policy, we shouldn't have to spend no more than 10 minutes having to report issues. Anything over should be recompensed for wasted time @Ofcom Also, your policies are not British law @LutzSchueler small claims courts will cripple VM
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Fiona 💙
(@fandrewsdesign) reported
@virginmedia I’ve paid the balance. Post was forwarded to my new address for 6 months after the move. It’s done anyway. I’ll just know better than to sign up again if this is how you treat customers
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HoneySarfo
(@HoneySarfo) reported
@virginmedia As a disabled person, this means I can't use my emergency pendant or use my security (I'm on the ground floor). I also work from home and can't work without the internet. My previous provider has removed service, and VM offered no solution.
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Nathan Talbot
(@nathantalbot) reported
from
Urmston, England
(Test) Is anyone experiencing a virgin media Internet outage in M6?
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Bram Bram Bigelow
(@StuBram2) reported
@virginmedia I recently cancelled my package and was told that I would need to return my equipment or be billed for it. I was told I'd receive an email instructing me on how to do so but no such email has arrived. Any help with this because if not I won't be paying any charges
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𝕮𝖆𝖎𝖗𝖓𝕮𝖆𝖙👹
(@cairn_cat) reported
@virginmedia @O2 I got a letter informing me that my bill is going another £9 in April so that makes it since I've been a customer 4 years ago my bill has went up over 50 % now yet I still gave the same package and same crappy repeats on every channel . So how can you explain the extra costs ????
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HoneySarfo
(@HoneySarfo) reported
@virginmedia I feel completely helpless. 2-3 years I was unwell and recently regained good health and independence. Now I have to ask family and friends to babysit me in case I fall and need emergency assistance and can't get to the phone, and I have to take time off work.
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martin
(@M_D_Lawless) reported
@virginmedia The issue is I’ve paid over the agreed amount and I still have no internet!