Virgin Media Outage Report in Verwood, Dorset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Verwood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Verwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Verwood, Dorset, England
The most recent Virgin Media outage reports came from the following cities: Poole, Bournemouth, Christchurch and Wimborne Minster.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
TV | |
| Bournemouth |
TV | |
| Bournemouth |
Total Blackout | |
| Poole |
Total Blackout | |
| Bournemouth |
Internet | |
| Poole |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Verwood, England
Latest outage, problems and issue reports in Verwood and nearby locations:
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Yes, won't respond here any more as you can't help either. At a loss
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George Smith
(@ccTyrant) reported
from
Christchurch, England
.@virginmedia please can you get your internet together. Usually it’s the WiFi signal being a pain but now the whole broadband system is acting up, being intermittent
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Nige to my friends
(@NigelGM) reported
from
Bournemouth, England
@virginmedia please help post code bh65ab internet not working at all trying to work from home please help
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia @richardbranson after 2 wks still unable to reach accs & billing re overcharging. Still left on hold everytime over 30mins. Been 7 days since official complaint & no contact from anyone either. Unacceptable so cancelling DD. #fedup #poorcustomerservice #disappointed
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Agreed new media tv inter contract inc hubby mob phone unlimited data,text,etc. New agreed dir debit but today old amount still charged no changes have been made as can never sort with billing dept. At home now if someone can phone. Also lodged official complaint today.
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Elayne
(@elayne100360) reported
from
Bournemouth, England
🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted
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keith nigel ward
(@keithward329) reported
from
Bournemouth, England
@virginmedia kept on phone for about an hour, no answer, TV faults for over a month in the Bournemouth area, answering the phone would help or get proper engineers to work for you, as being owned by a yank company, obviously don't give a toss, cancelling DD
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Tamzin L A Lee
(@TamzLALee) reported
from
Bournemouth, England
@virginmedia worst company I have ever had to deal with, have been waiting now over 2 weeks for my click & collect order and constantly being lied to and told something different on every call. Spent over 8hrs on the phone to different people. AVOID AT ALL COSTS!!!
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Russ
(@RustyFR) reported
from
New Milton, England
Bloody #virginmedia BB down yet again🤬🤬🤬 3rd time in a year. Useless customer service 🤯
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RUDDY
(@tbramble19) reported
from
Bournemouth, England
@kelcrago @virginmedia Virgin media are a bag of shit literally cannot wait for the year to finish
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Continually phoning to sort out new agreed payment. 1st person says yes all agreed but then put through to billing & not able to complete, always left on hold every time waiting more than 25mins. Have to put down phone. Happened 6 times now. 😖
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia ..... unfortunately no contact for resolution about over charging & inability to make contact with billing & accounts dept. 😖 Customer service still non existent. Complete let down.
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Mrs_S
(@cammie_and_me) reported
from
Bournemouth, England
26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia They agree then get transferred to accounts & billing and left on hold each time 30mins without anyone speaking. Have to put phone down obviously. 3rd time I have explained this here also. No one does anything @richardbranson
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Only on the phone!! Whole problem is keep getting left on hold when put through to billing. Now wasted over half a day trying to resolve this. There must be a way someone can sort this surely. Incredibly annoying & not acceptable.
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Emily Johnson
(@emilyjj_) reported
from
Christchurch, England
@virginmedia I originally contacted you & stated that noone in our block had virgin & I was advised that this would be sorted & you just needed permission from the landlord which we got. Now there has been this awful switchover process & we are going without internet for a month!
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.
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George Smith
(@ccTyrant) reported
from
Christchurch, England
@mir0ndy Like sometimes virgin media just breaks (like right now), but when it isn’t broken, it’s really good
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@virginmedia Media, but primarily accounts and billing, now been 2 days and not a word since you promised me contact. You did this here via Twitter. I have made official complaint.
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@wak_hb @MannyMann @virginmedia Mine works fine ,never had a issue with it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Derek Douglas
(@pye1903) reported
@virginmedia any customer service agents available, reckon todays is tgw day i cabcel services after 5 years due to lies i have been told for 4 weeks
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Catherine Welch
(@Catheri00799166) reported
@virginmedia Phone still not working l'm now looking for compensation ! It's Tuesday 29th November we have tried everything you suggested. You tell us our phone isn't ready for an upgrade, we didn't ask for an upgrade, are your staff fully trained ? HELP
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BedworthBlueNose #BSHLOUT
(@bedworthbcfc) reported
@virginmedia This is an old issue. Engineers booked. But no earlier one can be booked online for new problem as in NO internet
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MJW
(@woodjamesmartin) reported
@virginmedia obviously been told whatever you do hang on to customers, I have lost that time out of my working day, outsourcing your customer support has failed you and your reputation
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Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
@virginmedia So why haven't they helped so far? Absolutely NO confidence in your customer support at any level! I've spent over 6 hours trying to resolve problem of Virgin's making that should be sorted in a few minutes in a real conversation with a competent person! It's a letter to CEO now!
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Stuart the Copywriter
(@StuartTarn) reported
from
Spelthorne District, England
A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.
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Boscombe Wizard
(@therealfritter) reported
@virginmedia I can call them, as before, but they offer a derisory discount. I just don't want to spend ages getting to the best deal you can offer. Are customer service able to offer the best deal or is there another section?
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Chris Keane
(@ChrisKe70392051) reported
@virginmedia So how come Virgin have just texted me saying the technician is coming today and threatening a £25 fine if I'm not in but your help line which i rang tells me they aren't
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Annabel Finley-Kense
(@BelleDeMonCoeur) reported
@virginmedia Today it is saying there is a problem with the mast in AL40XH and might be fixed by 9th December! Oops!
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Marcus Carter-Adams
(@MCAMusicMD) reported
@virginmedia I don’t want to cancel. I was looking for a cancellation appointment to get serviced faster..