Virgin Media Outage Report in Uckfield, East Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Uckfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Uckfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Uckfield, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Royal Tunbridge Wells, Hove and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Internet | |
| Brighton |
TV | |
| Brighton |
Internet | |
| Brighton |
Total Blackout | |
| Brighton |
Wi-fi | |
| Brighton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Uckfield, England
Latest outage, problems and issue reports in Uckfield and nearby locations:
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Mark Chambers
(@Furzeboy) reported
from
Hove, England
@virginmedia phoned you 3 weeks ago about a phone line on my hub, was told I’d get a call back within 72hrs and still waiting. Poor customer service.
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Dan Garrett
(@dan_garrett1) reported
from
Hove, England
@virginmedia @MoneyTelegraph Furious right now. 12 different failings by virgin media. Call centre refusal to escalate my complaint. Hung up on twice. No human compassion. Just keep quoting from their script. Completely unacceptable. #poorcustomerservice
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Mark Chambers
(@Furzeboy) reported
from
Hove, England
@virginmedia and you would get back to me (VM) After a couple of months I spoke to a young man in customer service who said it was something you offered and as I had issues with my landline he would get someone to call me about it ASAP this could take 72hrs &still waiting
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Rob Procter
(@RobertProcter) reported
from
East Grinstead, England
@virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia shocking customer service in the phone, I just want a new controller but have been on the phone for 1/2 hour asking me to reset the box and router
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia hi I’ve got to say I’m extremely disappointed by your customer service with upgrading my phone I called to upgrade on Monday and everything got though to including credit checks and the reply was sorry we’ve got to do back off checks and I’ve still heard nothing back
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Mark
(@peel_acres) reported
from
Brighton and Hove, England
@virginmedia Yeah, it's a known issue and you are working on it but Cricket World Cup Final, British Grand Prix, Wimbledon Men's Singles Final, Tour de France! Aaaargh!
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Sue J
(@YellyPorsche) reported
from
Hove, England
@virginmedia No I dont want to trouble shoot. That was done twice before today and once today. Tbat is my whole point. I will use tge complaint process.
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Another Runner
(@AnotherRunHQ) reported
from
Brighton and Hove, England
BroadBand down BN1 6... @virginmedia
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Sue J
(@YellyPorsche) reported
from
Hove, England
@virginmedia Please give me an email or phone number to complain. I have just spent an hour on your chat line service trying to resolve a long term TV issue and the person just stopped replying and another person wanted me to give all the info again. Im livid! We need an engineer
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia Ordering my phones was a absolute credit to your company gave excellent customer service
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Another Runner
(@AnotherRunHQ) reported
from
Brighton and Hove, England
Have to credit @virginmedia this morning. Two days of problems with my router resolved this morning. No long waits. Just a quick on-site service. Thank you.
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Nick Beddows
(@nickbeddows) reported
from
Brighton and Hove, England
Ok @virginmedia I'm cross enough to go public. Broadband has been down since 1500 in BN1. I've already lost a client (livestream video) and have another booked for tomorrow. Your operaters keep saying (4 calls) it'll be up in 30 mins. It's been SEVEN HOURS.
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David McDonagh
(@davmcdngh) reported
from
Hove, England
@virginmedia I appreciate your response but I did get through to an agent and the response I got was quite frankly appalling. The only thing that link says is there is a problem with using the app. This is a problem that has now been going on for weeks
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Dan Garrett
(@dan_garrett1) reported
from
Hove, England
266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom
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Nick Beddows
(@nickbeddows) reported
from
Brighton and Hove, England
@virginmedia That link leads to a page that's also down. Not great.
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ЯTV
(@RelentlesssTV) reported
from
Brighton and Hove, England
@rachhgoeslive @virginmedia That's a shame :( & yh i have sams issues. I wanna talk to someone else to lol
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Martin O'Donnell
(@MairtinODonnell) reported
from
Hove, England
@virginmedia It was an automated phone message saying my postcode would be down until 3pm for upgrade works. It would be nice to have been informed of this in advance. It is working again now.
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Stephen Headley:
(@stepheadley) reported
from
Royal Tunbridge Wells, England
@markcatchlove @Chrisitv @virginmedia Said before mate. I switched sometime ago now because of poor service. Spent a fortune one month in telephone bills waiting and waiting and waiting.....still waiting
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia hi guys what’s going on with the tv phone and broadband service in the Bn2 area of Brighton mines all down and not working at all
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Rowe
(@gogowhippet) reported
@virginmedia any chance you can arrange for a customer service rep to contact me regarding the steep increase in my broadband bill? Your app and website are useless and your service is terrible.
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NItoonfan
(@NIToonFan33) reported
I pay £97 a month to virgin media for broadband/TV so I have sky sports and bt sport etc. I am cooking in the kitchen and the toon are playing and I have no desire to even turn the TV on. This is what this crap football has come too. Time to get rid and save some money
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Faber & Bishopp
(@faberbishopp) reported
@virginmedia please please help! My disabled father is paying over £100 a month for a terrible fault on the TV service that you are not helping with. He’s 80 and TV is his everything in lockdown. I call every day and can’t get through to tech team. This is disgusting service.
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Richard Ronnie Alex
(@thealexavery) reported
@virginmedia yet another fail from Virgin. Why can we never access Sky Movies on demand when we have it as part of our package. Such an abysmal service, again
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Shane Perkins
(@shane8009) reported
If you can’t fix your service that I pay for @virginmedia then you can come collect your equipment. I’ve had enough! Ring several times spend over an hour each time occasionally get to speak to someone or line goes dead. Problem still not resolved!!!
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Karl Burgess
(@KarlB6for66) reported
@virginmedia can't even provide good enough WiFi to make Internet phone calls let alone stream movies from their own on demand service. Worst Internet speed I've ever experienced
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Ellie Lane
(@EllieLane4) reported
@virginmedia today Ive been on hold to discuss an acc for an elderly & recently widowed relative for 2hrs 26mins. After 1hr 16mins you ended the call claiming you were too busy...She has no internet access - advice would be appreciated as so far the service has been diabolical!
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m
(@hhaizsaorkda0) reported
virgin media wifi not working and three data not working im in so much pain man
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Pure Braw
(@pure_braw) reported
@dr_g124 @virginmedia Dont be fooled by the advertised speed, i get on my 350mb anything from 2mb to 200mb its crazy erratic, ive cancelled service now.
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ROSE E C
(@RoseEC_AtoO) reported
@virginmedia If I'm more than five meters away from the router my signal drops and then it just buffers and cuts our constantly. I though virgin broadband was meant to be the quickest and best?