Virgin Media

Virgin Media Outage Report in Uckfield, East Sussex, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Uckfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Uckfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Uckfield, East Sussex, England 03/29/2024 11:40

March 29: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Uckfield, East Sussex, England

The most recent Virgin Media outage reports came from the following cities: Brighton, Royal Tunbridge Wells, Burgess Hill and Hove.

Loading map, please wait...
City Problem Type Report Time
United KingdomBrighton Internet
United KingdomBrighton Internet
United KingdomBrighton E-mail
United KingdomBrighton E-mail
United KingdomRoyal Tunbridge Wells Wi-fi
United KingdomBrighton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Uckfield, England

Latest outage, problems and issue reports in Uckfield and nearby locations:

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode

  • Mick1082 Mike smith (@Mick1082) reported from Brighton and Hove, England

    @virginmedia still no working phone line no working tv service I’ve had enough of this appalling service and either this gets resolved by today or I’m going to sky as a customer of 13 years with you It’s now getting pointless having your services as they don’t work I’m paying

  • biconic__ Alex 💫 (@biconic__) reported from Brighton and Hove, England

    @virginmedia We’ve spent probably the best part of a full day on the phone to your ‘customer service’ staff over the last month. Appalling service.

  • CharlesB2T Charles Brittain (@CharlesB2T) reported from Burgess Hill, England

    @virginmedia A problem, which I'd like you to address, is that we don't know what the problem is. Last time this happened in October it turned out that the waterworks people had dug through 15 cables and it all had to be reattached.

  • josie_milligan josie🗽 (@josie_milligan) reported from Burgess Hill, England

    @virginmedia fix has been pushed back to tomorrow now. Can't get through to a human on your phone number. Utter joke especially when so many have to work from home at the moment like my partner. 🤬

  • SiCornwell Simon (@SiCornwell) reported from Brighton and Hove, England

    Out of contract with @virginmedia so looking at deals New customer: 213Mbps, 200+ channels inc Sky Cinema, new STB, plus a 49” LG TV, all for £57pm Existing customer: upgrade 108 to 213Mbps, add Sky Cinema to package, no other extras, £120pm Why do companies do this?!

  • biconic__ Alex 💫 (@biconic__) reported from Brighton and Hove, England

    @conniebliff @virginmedia Virgin media have been ******* us around for over a month and left us with no internet, truly the worst customer experience I have ever had for anything by a long way

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia are you able to check on a fault by location for me. I don’t have access to the VM account but the last I heard was it should of been resolved by 10am today and it’s still down, account holder won’t be available for hours to check

  • Mick1082 Mike smith (@Mick1082) reported from Brighton and Hove, England

    @virginmedia Eventually yes but had to go though the sales team first I get with the COVID situation it’s more tricky than normal but the 150 line though is appalling to be cut off after waiting spending nearly two hours is really poor service guys the people I did speak to were very helpful

  • CharlesB2T Charles Brittain (@CharlesB2T) reported from Burgess Hill, England

    @virginmedia I only found this out by talking to the engineers working at getting us all attached again, down our road, but if we don't know this, it looks as though it is your equipment which is at fault. To be fully kept up to speed with real info, will stop nightmare thoughts from growing.

  • bobthe_dolphin Bob the 🐬 (@bobthe_dolphin) reported from Brighton and Hove, England

    @virginmedia I can't even login to my account...

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving

  • SteveAfterlight Steve Love (@SteveAfterlight) reported from Brighton and Hove, England

    @virginmedia We tried valiantly. After being let down again on the basics of simply getting us our equipment and getting us online we did eventually manage to speak to someone. Thankfully we managed to cancel and go back to Sky and never need to deal with Virgin Media ever again!

  • bobthe_dolphin Bob the 🐬 (@bobthe_dolphin) reported from Brighton and Hove, England

    @virginmedia Hi, can you elaborate on why Brighton fibre was so horrifically terrible today? In 8 hours I got 3 hours work done....

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @Ben76593214 @virginmedia Where are you getting these “rumours” or are you making it up? Granted Virgin are unhelpful in communicating & keep moving the resolution time (but not until it’s almost reached)

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away

  • indiointernet Brian Roe (@indiointernet) reported from Brighton and Hove, England

    @virginmedia, I can't get through when phoning customer services! Just an engaged tone. First time in 13 years. What's going on? Trying to find out more about a broadband issue in BN1 #brighton.

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia Looked for a moment like it was back, both the TiVo and router self restarted - is this meant to happen as part of work that may be being done?, unfortunately hasn’t resulted in restoration of service. Confirmed on service page it’s still an outage in the area

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia Are you able to advise IF this is going to be fixed, yesterday you said by 10am today. Then 2pm,6pm & now 10am tomorrow - could live with the loss of either service but it’s really impacting not having either!

  • josie_milligan josie🗽 (@josie_milligan) reported from Burgess Hill, England

    @virginmedia our TV and Internet have been out since 12, fix been pushed back twice to tomorrow now. No good enough for 100 quid a month.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Peeanay Ó Daimhín (@Peeanay) reported

    @virginmedia Another top response by you TV box went faulty on Sunday, lovely to have a procedure messaged to me as everyone away home. Usual runaround from customer care today and your technical section did absolutely nothing. Look forward to a technician respond on wed 4 days!

  • Andy_Thakan Andy Brookes (@Andy_Thakan) reported

    Thank you @virginmedia for cutting through my existing copper cable when laying fibre cables down our street. Phone and internet lost - how long to get it fixed.

  • djmisterb Mr B #COYS (@djmisterb) reported

    @virginmedia This is cowboy customer service. How about someone with some integrity calls me to put things right?

  • commanderturkk Commander Turk 🏴󠁧󠁢󠁳󠁣󠁴󠁿/🇹🇷 (@commanderturkk) reported

    @virginmedia I have just moved, asked for my account to be moved, told my account would be closed and a new one made and told I would have to fork out £108, I asked 5 times for my account to be closed so I can find a better provider, got an email saying I have a new account I never asked for

  • Forman5Craig Craig Forman (@Forman5Craig) reported

    @virginmedia Hope it’s not just a lot of words. That’s all I’ve heard today. Lots of words and no action. Been a customer for almost 2 years and never had a problem but today’s customer service has been abysmal. No other word for it.

  • foodteacheruk The Food Teacher™ (@foodteacheruk) reported

    @virginmedia Diabolical reception, intermittent wifi, poor range (much worse than it used to be)…generally poor service that needs to be checked. Clearly after all my time asking for help and as a customer I’m not receiving the service I am paying for…which is just about to go up!

  • CharlieIDIC IDIC (@CharlieIDIC) reported

    @virginmedia Are you ever going to actually fix it before I give up and go to a provider who provides

  • Thatsprettycoo7 Bryan Kavanagh (insert $8) (@Thatsprettycoo7) reported

    @virginmedia We've tried that but told we cant revert back for some reason. It's not clear why and because it's my mother in law's account, I have to go to her house so she can contact you and then hand over the phone to me. I can send you a DM with a complaint ref and account details, can

  • Andy_Thakan Andy Brookes (@Andy_Thakan) reported

    @virginmedia You need to take responsibility for the damage you do @virginmedia

  • robbie_robson Steve Robson (@robbie_robson) reported

    @virginmedia RPI +3.9% increase applied annually. (Making a rise of over £250 a year in this household) Don't suppose its possible to ask for a rebate based of the % of time your service actually hit the speeds I actually pay for, or the true reliability of your connection?