Virgin Media Outage Report in Thornton, Lancashire, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Thornton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Thornton, England
The most recent Virgin Media outage reports came from the following cities: Cleveleys, and Blackpool.
| City | Problem Type | Report Time |
|---|---|---|
 Cleveleys
|
Wi-fi | 10 days ago |
|
Blackpool
|
Internet | 17 days ago |
|
Blackpool
|
Internet | 23 days ago |
|
Blackpool
|
Wi-fi | 1 month ago |
|
Blackpool
|
Wi-fi | 2 months ago |
|
Blackpool
|
Internet | 3 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thornton, England
Latest outage, problems and issue reports in Thornton and nearby locations:
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Samantha Forsyth (@sam_forsyth87) reported from South Shore, England@virginmedia we are having lots of issue with our broadband. This has been for days now ! Please contact us. We have tried and tried to get through. Very frustrated customer !
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๐ต๐๐๐๐ ๐ฒ๐๐๐๐๐๐ (@GarwoodTweets) reported from Blackpool, England@virginmedia my Internet just went off. Wtf is going on? Two people in my household (including myself) are working from home and require urgent access to the Internet.
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Lewis Horsfield (@lewishorsey92) reported from Warton, England@virginmedia your internet service is ******* crap
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Michael Dugdale (@Oscarmeg) reported from South Shore, England@virginmedia Repeated wifi failure causing issues trying to stream any catch up or live channels. Wifi drops at random intervals. Poor signal strength through my property. Failure to organise the booster as promised way back in September. Failure to call me back after request for my number.
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Adam Nutt (@AdamNutt247) reported from Middleton, England@virginmedia I've had no Internet since last night. Is there a local issue thats being worked on or can an engineer be sent out to resolve the issue? LA3 area.
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Alastair Taylor (@AliTaylorGolf) reported from South Shore, England@1Sharpy7 @virginmedia @virginmedia are awful arenโt they Nick? The term customer service should be updated to awful customer service!!
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Summer (@Summer26948229) reported from South Shore, England@virginmedia Rubbish customer service and daylight robbery on their fibre broadband....so glad I'm out of my contract. I will be leaving as soon as I find a better deal ...
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Michael Dugdale (@Oscarmeg) reported from South Shore, England@virginmedia No, thatโs never been given to me as an option
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Alastair Taylor (@AliTaylorGolf) reported from South Shore, England@virginmedia I was offered a price to increase my broadband price by the sales team last week, have just called and been told itโs now double. Now been put through to customer service who can do the deal, on hold forever and itโs was sales who initially offered the price. Whatโs going on?
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#Blackpool is Closed๐ฌ๐ฌDon't Freeze our Pay (@Pops_Powell) reported from South Shore, England@virginmedia No broadband was down in the whole of Blackpool back on now. How do I update to hub4
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๐ต๐๐๐๐ ๐ฒ๐๐๐๐๐๐ (@GarwoodTweets) reported from Blackpool, England@Luggage36 @virginmedia Yours still down? Mine went off at 10 and still aint back on.
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dario (@Seasiderdario) reported from South Shore, England@Kiwion @virginmedia I'm constantly having issues with virgin as well. It's so shitty
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Michael Dugdale (@Oscarmeg) reported from South Shore, England@virginmedia right Virgin, Iโm done...I canโt stream, canโt watch catch up, canโt watch a film on demand, WiFi dropping out, canโt get through to anyone to sort the problem. DD cancelled and i expect you to resolve my persistent technical issues or accept a lost customer.
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Lewis Horsfield (@lewishorsey92) reported from Warton, England@virginmedia your internet is ******* **** paying all this money for your internet service to go down at least once a week. Absolutely shite
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Lauren Fox (@Bismurff) reported from Warton, England@virginmedia having issues in the Warton area... been trying to call but there's no answer - all the online help did nothing. Are issues happening everywhere? #virginmediadown
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Alastair Taylor (@AliTaylorGolf) reported from South Shore, England@virginmedia How come I can get through to your sales dept in 5 mins but still not through to support team after 45 mins? Is it that you have so many issues or donโt bother enough to staff appropriately? #justasking #customerservice
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Summer (@Summer26948229) reported from Blackpool, England@virginmedia Reduce your prices ...and improve your customer service
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Trying To Carpe Diem (@croupier1970) reported from Blackpool, England@virginmedia @lucyrobinson3 The link is not working!!! It says you're doing work!!!
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Alastair Taylor (@AliTaylorGolf) reported from South Shore, England@virginmedia After waiting over an hour to speak to customer service for over an hour they did nothing so I would imagine you will be about as much help. Thanks
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Lewis Horsfield (@lewishorsey92) reported from Warton, England@virginmedia 3rd time this week internet has gone down. Possibly the worst provider in the country
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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fiona hinchcliffe (@hinch71) reported@virginmedia This is our 2nd or 3rd hub 3 as engineers keep replacing them for the same problem.
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Qais Khan (@Qaisy_k_) reported@virginmedia Is it expensive to get extra products to improve WiFi signal. And also another question, if I purchased your broadband contract for 18months, can I cancel after the 18 months as the price is too much for me after
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F (@shopaholicnut) reported@virginmedia called your customers service at 11:30pm this morning, promised a call back at 2pm from a manager as the representative clearly could not understand my query or concern! Did I get I get a call back??NO! called again, only for the international call centre manager to
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Paul Adams MBE (@Kingswood_BC) reported@virginmedia Still remain unhappy. The complaint was logged on Tuesday. As of today, nearly a week after Virgin removed ability to use phone and several more calls to Virgin, you have not fix the problem. Not the best customer service experience!
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Jaz Chima (@JazChima) reported@virginmedia They have all my details to make contact. Poor service all round. Another call I have to make to get this resolved. 16 years a customer.
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Paul Berry (@bazelrock) reported from Tottenham, England@sainsburys Update, it might be @virginmedia with the problem.
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F (@shopaholicnut) reported@virginmedia Lies!!! Customer for years ... waiting for a call back from the complaints manager! Apparently need to wait 24 hrs- canโt express how useless and patronising the international reps are and itโs unacceptable that we are as customers are shown this level of rubbish care!!!!
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ian (@IanBorrett) reported@virginmedia The evening slot You're welcome for the update, I'll be posting several "updates" about @virginmedia going forward and their travesty of a service.
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Deb W (@DobsDeb) reported@sainsburys @jaschtagg I'm not with virginmedia so that's not the issue here. Definitely saying @sainsburys website problem.
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F (@shopaholicnut) reported@virginmedia ... to be sooo rude and patronising and hang up as he wasnโt prepared to listen and read off a script! Called again!!! To be speaking to another clueless rep with the same parroted script! Your customer service stinks, is an understatement! Is this acceptable??????