Virgin Media Outage Report in Thornton, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Thornton, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackpool and Cleveleys.
| City | Problem Type | Report Time |
|---|---|---|
 Blackpool |
Internet | |
| Blackpool |
TV | |
| Blackpool |
Internet | |
| Cleveleys |
Internet | |
| Blackpool |
Internet | |
| Blackpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thornton, England
Latest outage, problems and issue reports in Thornton and nearby locations:
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia just spoke to Saba in your technical department and wow how rude can someone be?! Think she needs to go back to customer service school!
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Martin Booker
(@M4rtinBooker) reported
from
South Shore, England
@virginmedia @richardbranson how bad are your installation teams in Blackpool! They can’t even put a cable in the ground in 6 weeks at my property, think somebody needs to check on your engineers to see what they do all day! #busydoingnothing #virginmedia #broadband 👎🤬
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lisa lloyd
(@llloydman) reported
from
South Shore, England
@virginmedia Is there a problem ? No virgin media here
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Paul Flores
(@RajFlores4) reported
from
Blackpool, England
@virginmedia hi, are you having connection problems?
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia Okay let me start from the beginning and just read everything I say and then give me a solution. I tried watching on my Mac last night. It kept telling me to register my device so I did. And now it’s saying there’s max devices registered and won’t let me watch anything
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mick rogers
(@Mick_Rogers) reported
from
South Shore, England
@virginmedia no online help, call centre not answering? Done everything it states on your website and automated call. WiFi signal still dropping out!!!!!! Give us a clue???
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Julia Marmo
(@JuliaMarmo) reported
from
Fleetwood, England
@virginmedia hello no phone signal since Tuesday 12th Jan. please advise ASAP.
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia The cookies are always active. As I said I didn’t close the browser I just refreshed the page. So now 5 slots are taken by my MacBook. But it won’t allow me to watch on my MacBook so what can you do to help me?
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Stephanie Andrews
(@Dreamendoqueen) reported
from
South Shore, England
Tell you what...@virginmedia know how to persuade you to change service providers...2 calls in 3 nights to “upgrade my mobile phone services”...told the first person I’m happy with what I’ve got...I’m not a fan of repeating myself...
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia The Internet service in FY4 Blackpool has been dropping in and out, apparently there's an issue in the area
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✨Colette Squirrell✨
(@colette_squiz) reported
from
Middleton, England
@GBateson23 @virginmedia I’m coming to the end of my Virgin Media contract and I’ve got to ring them to get the price down and I’m dreading it 😭
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Ali Taylor
(@AliTaylorGolf) reported
from
South Shore, England
Hi @virginmedia I’ve been on hold for an hour and you’ve just cut me off!! I take it I need to call back for more of this great service?
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sevs66
(@mgsevs) reported
from
Kirkham, England
@virginmedia Tried them all over 18 months. Short of moving the router, which imo will shift the issue from one room to another, there's not a lot else open to me according to your representatives. We work from home and my wife uses all her mobile data every month as a wifi hotspot
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Tim Cross
(@TC6112) reported
from
Middleton, England
@virginmedia What is the broadband status at LA4 6EP please? The system appears to have gone down.
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia Yeah we're just going to wait yet again for you to "fix" the problem, not holding my breath! And yet you chose to address this and not the rude customer service I received 🤔
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia Clapping back, finally got some *****, now please go fix the Internet!
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sevs66
(@mgsevs) reported
from
Kirkham, England
@MeNigeStew I'm with @virginmedia suffering for decent coverage in parts of the house & despite trying a pod (which has yet to work btw) wifi extenders (which fight with the main router) & 2 engineer visits I'm still suffering. Having full TV as well not sure how broadband price breaks down
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sevs66
(@mgsevs) reported
from
Kirkham, England
@virginmedia @Piethagoram How about maintaining free roaming charges then seeing as you've hiked the cost of using your service
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Simon Blakeway
(@nomis1974) reported
from
Middleton, England
@virginmedia same problem in Lancaster. TV has gone down. Program guide still works just no picture. Same on the App, it says my Internet connection is poor even though its over 200mps. Still got fibre obviously
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Ali Taylor
(@AliTaylorGolf) reported
from
South Shore, England
@virginmedia Broadband speed issue
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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obe
(@Dazzler2909) reported
@virginmedia You try following that link and see how you can do it doesn't offer you a place to apply or make a complaint says ring a number that sends me a text to the same link. is there not an email I can't write or better yet tell the person to fix it properly.
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will ✨
(@willMackMersh) reported
@virginmedia I’m really sorry, but “sorry for the wait” would be acceptable if it had been a couple of weeks but it’s been 16 weeks with no broadband service through no fault of our own? We’ve been endlessly patient but at this point it feels genuinely criminal. We need an update now.
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The Player
(@paulmonger) reported
@virginmedia Hi. I currently pay the internet bill. I need to put it into my housemate’s name (who owns the house) as I might be moving out. Is this easily done without loss of service? Thank you.
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Sethghecko
(@sethghecko) reported
@virginmedia I’ve checked your service status and it says there are no issues but I haven’t been able to get online all day.
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Aleem
(@Aleem_A) reported
@virginmedia Already done and surprise, it’s saying no issues. I have already rebooted the router. I can’t connect any devices downstairs now.
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Stiff!
(@GeekySteph) reported
@virginmedia I know, I know…. It was just the worst possible timing for me with a 3pm deadline. It can’t be helped with this crazy heat. Its working intermittently but never mind I’m sure I’ll get things sorted.
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D Fender
(@delfender) reported
Multiple houses in our estate @virginmedia has been down since yesterday and yet they won't accept there is an outage problem so we are all having to wait for individual engineers to come out. How many houses have to be without internet before you accept it's not a router issue?
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Al Gee
(@A1an_G) reported
@virginmedia hi our TV and Internet is down again. Was out for 5 hrs yesterday and it's now down again. Not just me the whole postcode. It's happening more frequently. What is happening and why does it keep going off.
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JAY
(@jay28453803) reported
@virginmedia Ok but it’s not so easy. The thing is broken it won’t let me enter any text! I’ll email now
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keith graham
(@keithgraham86b) reported
@virginmedia Had to ring Customer Services spoke to a really lovely lady whose name was Hashura, she had patience of a saint, at the end of a long conversation (nearly an hour) I found out that a large percentage of the record is missing off system. Manager to phone me