Virgin Media Outage Report in Swindon, Gloucestershire, England

Problems in the last 24 hours in Swindon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swindon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Swindon, England

The most recent Virgin Media outage reports came from the following cities: Cheltenham, Gloucester, and Evesham.

City	Problem Type	Report Time
Cheltenham	Wi-fi	7 hours ago
Gloucester	Wi-fi	1 day ago
Gloucester	TV	4 days ago
Gloucester	Internet	4 days ago
Gloucester	TV	4 days ago
Gloucester	TV	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Swindon, England

Latest outage, problems and issue reports in Swindon and nearby locations:

• 
  Graham Fletcher (@1grahamfletcher) reported 1 minute ago from Cheltenham, England

  @Keithsimon1973 @virginmedia I would Keith, but they want to do it over their text service

• 
  Graham Fletcher (@1grahamfletcher) reported 7 minutes ago from Cheltenham, England

  @virginmedia No they can’t help

• 
  Dom the property finance chap (@DomSheahan) reported 8 minutes ago from Cheltenham, England

  @virginmedia Reason? You're service is rubbish. Could cancel nd argue breach of contract, but can't be bothered with you chasing me....oh well, a few months to go until my contract is over, tick tock.. you're no longer my only broadband option, just hope others see this nd think twice! @Ofcom

• 
  sarah 💙 (@swebb1979) reported 8 minutes ago from Gloucestershire, England

  @virginmedia after putting in a huge complaint I had an email this week confirming my first payment will be £51.00, I check my bank account this morning only to find you are taking £121.00 out of my account on Monday #gofigure #appaulingcompany #anothercomplaint

• 
  Graham Fletcher (@1grahamfletcher) reported 15 minutes ago from Cheltenham, England

  @virginmedia There is little point, as you won’t do anything about it, and it’s a waste of my time and effort. I know what you did, you should read the notes on file, and sort the issue. It was embarrassing to listen to and witness what happened today

• 
  Darren Baldwin (@darrenbaldwin) reported 15 minutes ago from Gloucestershire, England

  Shocking service from @virginmedia regards to install of broadband. Dates keep changing and customer service not helpful. I know we’re in a pandemic 😷 but simple communication and genuine reasons should be quite simple!

• 
  Richard Goddard (@BlueMoonMod) reported 16 minutes ago from Brockworth, England

  Virgin Media engineer so say repairs neighbours phone line, but connects me to their house phone and clears off ,useless. Now up to 4hr wait time for Virgin help team to get call back ,for something that was ok before. PS my phones not working . #Virginmedia @virginmedia

• 
  Richard Goddard (@BlueMoonMod) reported 16 minutes ago from Brockworth, England

  If Virgin Media gave as much attention to customers when they have real problems, gave you a service , paid money back that would be great .But no, they just plague the life out of you regarding a TiVo box collection. I have confirmed already @virginmedia #virginmedia

• 
  Graham Fletcher (@1grahamfletcher) reported 21 minutes ago from Cheltenham, England

  @virginmedia About renewing my contract, and how you could help me

• 
  Richard Goddard (@BlueMoonMod) reported 28 minutes ago from Brockworth, England

  Please can you tell me how to I claim for lost of one weeks telephone service which has not been automatically reflected in my current VM Bill @virginmedia

• 
  Hannah🌻 (@HannahTwine) reported 30 minutes ago from Cheltenham, England

  @virginmedia our internet has been down for a while now, can you please check to see how long it’s going to be down for? Postcode area of GL50?

• 
  Dom the property finance chap (@DomSheahan) reported 37 minutes ago from Cheltenham, England

  Never ever ever have @virginmedia internet. Constant drop off, nowhere near promised speeds. Rubbish @Ofcom

• 
  Steve Barnes (@Barnsey02) reported 40 minutes ago from Quedgeley, England

  @virginmedia I love Walter Presents progs on C4 & recently watched 1st ep of Monster. Tried to find rest of episodes and All4 app. Appears I can’t with you and have to watch online. Is this another reason to never have this box?

• 
  Eve (@rock_chick72) reported 48 minutes ago from Gloucestershire, England

  @virginmedia your live bot is utter rubbish!! Round and round in circles then directs me to 150 each time. My broadband had been crap for months now. Almost useless working from home. I want someone to call me. Not the other way round.

• 
  Richard Goddard (@BlueMoonMod) reported 51 minutes ago from Brockworth, England

  @virginmedia I just spent one and a half hours on the phone to Virgin Media help desk , I was put on hold for the technical dept, while holding I was cut off . I’m trying to solve a problem you created and suffering for it. It’s not acceptable

• 
  Claire Cleevely (@CCleevely) reported 53 minutes ago from Churchdown, England

  @virginmedia have been a customer for over 12 years. Try to access online account, none of the login data works. So try Name, account no, area code. I don’t exist yet you are happy to take £48+ a month from me, & tell me my bill is about to be increased. #customerservice #Awful

• 
  Graham Fletcher (@1grahamfletcher) reported 55 minutes ago from Cheltenham, England

  @virginmedia can’t help on their text service, my thoughts This whole episode has been embarrassing for you and @virginmedia, as you haven't helped me at all, just made me feel worthless and frustrated, do @virginmedia really care??

• 
  Graham Fletcher (@1grahamfletcher) reported 56 minutes ago from Cheltenham, England

  @virginmedia Changed my package, and your representative said she had to change my broadband speed. For the last hour I have been without any connection whatsoever, she disconnected me!! You technical team sorted the issue @virginmedia an embarrassing 24 hours for you!!

• 
  tommytheoralsurgeon (@tfalees) reported 56 minutes ago from Cheltenham, England

  @virginmedia hi guys. Out of contract and I’ve received a message to contact you. How best to fix a new deal and router 4?

• 
  Karl Timmis (@karl_timmis) reported 58 minutes ago from Gloucestershire, England

  @virginmedia why is the only option to cancel my account, to phone up and spend more than an hour on hold without speaking to someone? It seems like you're making it difficult for someone to leave?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Salih Toyran (@Freeze_) reported 2 minutes ago

  @virginmedia I have been trying your agents to fix my user name and password for almost 7 weeks!!! I’ve spent hours on the call and I’ve been made numerous promises but none of them kept. Still today agent telling me I should wait 2-3 weeks to fix this. This is beyond the pale!!!

• 
  kenny wilson (@kennythekilt) reported 5 minutes ago from Colchester, England

  @virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service

• 
  Rob Marshall (@robmarshall83) reported 6 minutes ago

  @virginmedia No. But got an email to say I had regardless. The call got cut off but didn't receive a call back. All very disappointing considering I've used your service for the last approx. 20 years.

• 
  kenny wilson (@kennythekilt) reported 7 minutes ago

  @virginmedia Having trouble did you read the text I’m having a break then I’ll get back to you!!! What kind of customer service is that ??

• 
  Rob Marshall (@robmarshall83) reported 9 minutes ago

  @virginmedia On demand hasn't worked properly for weeks. I pay every month and don't have the time to call each time it goes down. Basically told its not a big deal as its not a full service outage. I can get @skytv for £40 a month less.

• 
  Ross Fraser (@RossFraserE17) reported 13 minutes ago

  @virginmedia Yes I have. Doesn’t give any information as to why there’s an outage or@why it may take until tomorrow to fix it. More information needed please

• 
  ThatProgrammer (@ThatProgrammer) reported 18 minutes ago

  Been on hold for 15 minutes with @vmbusiness trying to get my number moved to my new @virginmedia service.. I'm losing it with this music which is way too loud for phone lines to handle so it's very disrupted.

• 
  Mohamed Naved (@mnaved) reported 19 minutes ago

  @virginmedia Have been talking to all sorts of people without any answers. I get the same answer that we will get back to you within 48 hours. Days and months have passed. No answer. So no point in calling the sales team. Waste of time. VERY POOR SERVICE.

• 
  Aspire to Inspire (@Jack_07_Daniel) reported 19 minutes ago

  @virginmedia Problem is the deals for existing customers are worse than for new customers. Which means it doesn’t pay to be loyal. I’m on my 30 day cooling off period and I’m looking at going with communityfibre. I’ll probably look at getting my dad to cancel his move to Virgin Media too.

• 
  Vicky Sills (@lemonadesocial_) reported 22 minutes ago

  @notsupermum @virginmedia I’ve been with Sky nearly 10 years and never had any problems