Virgin Media

Virgin Media Outage Report in Stone, Staffordshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stone, Staffordshire, England 12/14/2024 13:30

December 14: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stone, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Stafford, Rugeley and Newcastle under Lyme.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent E-mail
United KingdomStoke-on-Trent Total Blackout
United KingdomStoke-on-Trent E-mail
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Phone
United KingdomStoke-on-Trent Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stone, England

Latest outage, problems and issue reports in Stone and nearby locations:

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!

  • byellielouise El 👸🏻 (@byellielouise) reported from Colwich, England

    @FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again

  • jamesjohara James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, England

    @virginmedia do any of your technical support staff have the first clue what they’re on about?

  • RichardGannon23 Richard Gannon (@RichardGannon23) reported from Newcastle-under-Lyme District, England

    @virginmedia my broadband and TV services seem to be down again since 5am

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice

  • andy_dickerson Andrew Dickerson (@andy_dickerson) reported from Stoke-on-Trent, England

    Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?

  • LesleyA14768590 Lesley Arnold (@LesleyA14768590) reported from Stoke-on-Trent, England

    Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!

  • byellielouise El 👸🏻 (@byellielouise) reported from Colwich, England

    @virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!

  • upthevale Mark Kelly (@upthevale) reported from Stafford, England

    @virginmedia ... what’s going on with your service in Stafford?? ... not good enough!

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved

  • beth_emma_ Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    @virginmedia my internet is down, again 🙃 I'm in ST4

  • Rich_carless Richy (@Rich_carless) reported from Stoke-on-Trent, England

    Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain

  • whipblue Julie Leech (@whipblue) reported from Newcastle-under-Lyme District, England

    @virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding

  • MattHugheslives Matthew Hughes (@MattHugheslives) reported from Stoke-on-Trent, England

    So @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.

  • ianmorris04 Ian Morris (@ianmorris04) reported from Checkley, England

    @JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.

  • beckieslittleb1 beckiemurphy (@beckieslittleb1) reported from Rugeley, England

    @virginmedia Yes it doesn’t help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tillibird Laura (@tillibird) reported

    @virginmedia staying in a Premier Inn with supposedly great virgin wifi. Beg to differ! Paid for ultimate and 3 devices. Nope. 1 device barely working and other 2 refusing to even recognise wifi is an actual thing. Poor.

  • camilleESLU Cam (@camilleESLU) reported

    @virginmedia worst customer service I’ve ever seen. I have spent the past 2h trying to cancel my broadband package and have been put on hold multiple times before being hang up on. When i finally reached someone who told me they deactivated my account but had to pay £133

  • mgb_dubai Michael Brown (@mgb_dubai) reported

    @virginmedia yet another day without WiFi and am currently on hold on the phone again - more than 45 minutes now waiting for service. And my subscription has significantly increased. It the ongoing service is SO bad. And customers are ignored.

  • StandUPforGB Null-Bob (@StandUPforGB) reported

    @virginmedia worst customer support in the world.

  • urbankaosgfx Urban Kaos (@urbankaosgfx) reported

    @virginmedia No, the Internet on the router was ok but now its back to Internet(Partial Service (DS only)), only noticed as i've been trying to sort Plex out for remote access, never had any issues until Virgin keeps going off.

  • ClaireInCroydon Claire (@ClaireInCroydon) reported

    @virginmedia are you having problems in Croydon? Our broadband has gone - have restarted the router twice but no joy. Service status apparently OK though 🙄

  • StandUPforGB Null-Bob (@StandUPforGB) reported

    @virginmedia worst customer support in the world

  • Rinkku_ Rinkku (@Rinkku_) reported from Madeley, England

    @virginmedia No issues found but it's been constantly dropping all day. That's with doing everything it says on the website. I don't really want to sit through 45 mins of being on hold to be told that nothing is wrong like previous times.

  • GavHeaton That Heaton Mess (@GavHeaton) reported

    @virginmedia Thanks already tried,instead to sum it up, the automated service 'runs checks' can't find anything so says 'thanks for calling,goodbye'. One reason I was persuaded to stay was my WiFi would be sorted and I would get a free booster sent! That was almost a year ago! Still waiting!

  • Denzel282828 Denzel (@Denzel282828) reported

    @virginmedia Are you going to actually fix the outage in the WN5 area? It's been about 4 hours