Virgin Media Outage Report in Stone, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Stone, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stafford, Stoke-on-Trent, Newcastle under Lyme and Rugeley.
| City | Problem Type | Report Time |
|---|---|---|
 Stafford |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stone, England
Latest outage, problems and issue reports in Stone and nearby locations:
-
El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I’d like to cancel my broadband installation
-
El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I have also tried the text service, and have been waiting an hour and a half for someone to answer. I have tried the options it gives in the meantime which redirect to the website which still doesn’t answer my query
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
-
El 👸🏻
(@byellielouise) reported
from
Colwich, England
@FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again
-
El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia can you please advise how I can speak to an actual person on your customer service number
-
Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
-
Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
-
Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
-
Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?
-
Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
-
Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
-
Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
@zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.
-
Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
-
SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
-
Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
-
El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit
-
Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Iain Wood
(@iain_wood) reported
@virginmedia No issues tonight not sure what gave you that idea I was referring to the clash of colours in the football kits 🤔
-
***** ******
(@pebbs_uk) reported
@virginmedia hard to fit everything into such a short message, if I signed up online, I would not only saved money, I would have been able to cancel in my cooling off period. how can u have someone go around tell people what ever he wants and not follow through on that agreement.
-
Scott68
(@Graham6895) reported
@HaddersIan @virginmedia No. Hence no renewal since i got virgin 18 months ago service drops 5-10 times a day and sometimes all day. Definitely no renewal. #Dontbother
-
Jonathan Hampshire
(@hampyjc) reported
@virginmedia just been in your chat site then WhatsApp site for the past 4 hours. What a waste of a night with people who don’t answer queries. Then simply say ring tomorrow. What rubbish service. Need to find an alternative solution.
-
Chris Affonso
(@kissffonzo2) reported
@virginmedia Like I told you @virginmedia have cut our cable off and I've had cable network customer for twenty years but because your customer services will not listen I've had no option on your price increases you treat your customers like sheep
-
G
(@GrahamR80837612) reported
@virginmedia Your Wi-Fi boxes are awful, now using google nest mesh kit to extend it.
-
***** ******
(@pebbs_uk) reported
@virginmedia I told the rep, I was holding off swapping nets, as I had issues before with virgin. He told me, I am your point of contact for virgin media and will resolve any issues. told him issue the very first day, he replied to give him a few days to resolve, then never replied again. 1/2
-
Sheila
(@sheilaaa_x) reported
@virginmedia can you advise how I can cancel my broadband contract please? The price will increase tomorrow and your phone lines are closed. I cannot find an email address to send my cancellation notification to.
-
David Willey
(@WilleyTakeMeOut) reported
@virginmedia @virginmedia can you please get back to me with regards to fixing the hole outside my house. Nothing has been done since October 2021. Appalling customer service.
-
Phil Helliwell
(@DrHelliwell) reported
@virginmedia No, I’m getting the correct speeds now that I’ve stopped connecting to the hub via wifi and the home Virgin Media network set up using the Connect app. By connecting to the hub wifi direct everything is fine