Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, and Leek.

City	Problem Type	Report Time
Stoke-on-Trent	Internet	5 days ago
Stoke-on-Trent	Internet	6 days ago
Stoke-on-Trent	Total Blackout	11 days ago
Stoke-on-Trent	Wi-fi	15 days ago
Stoke-on-Trent	TV	17 days ago
Stoke-on-Trent	TV	18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Julie Podet (@JuPo71) reported 2 minutes ago from Biddulph, England

  @virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.

• 
  Julie Podet (@JuPo71) reported 4 minutes ago from Crewe, England

  @virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!

• 
  Shaun Mountain (@Mountain1863) reported 6 minutes ago from Biddulph, England

  @virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers

• 
  Will Hook (@williamtm) reported 8 minutes ago from Crewe, England

  @serenium @virginmedia Lots of ISPs don’t support it, not just VM.

• 
  Joel Womsley (@SoManyJoels) reported 13 minutes ago from Newcastle-under-Lyme District, England

  Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode

• 
  James O'Hara (@jamesjohara) reported 16 minutes ago from Newcastle-under-Lyme District, England

  Er....@virginmedia it's not working!

• 
  Denise Powell (@PPowellfamily) reported 17 minutes ago from Barlaston, England

  @virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service

• 
  Andy Welsh 🍕 (@imandywelsh) reported 20 minutes ago from Stoke-on-Trent, England

  @virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻

• 
  𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported 22 minutes ago from Mow Cop, England

  Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

• 
  Allan Webb (@allanwebb69) reported 28 minutes ago from Stoke-on-Trent, England

  @virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels

• 
  bazza baz (@demonbaz666) reported 36 minutes ago from Stoke-on-Trent, England

  Internet is shit will be streaming sum time tonight fking virgin media r shit

• 
  Alena (@AlenaCopeland_1) reported 36 minutes ago from Stoke-on-Trent, England

  @Turnerandhooch @virginmedia Shocking service they are

• 
  Moorland (@moorland2) reported 37 minutes ago from Endon, England

  If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go

• 
  David Knight (@Knightfight7) reported 40 minutes ago from Stoke-on-Trent, England

  @virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service

• 
  turnerandhooch® (@Turnerandhooch) reported 40 minutes ago from Newcastle-under-Lyme District, England

  @fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia

• 
  turnerandhooch® (@Turnerandhooch) reported 46 minutes ago from Stoke-on-Trent, England

  @AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit

• 
  Santa Sime 🎅🏻🎄 (@FowldsSimon) reported 49 minutes ago from Stoke-on-Trent, England

  @virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.

• 
  Barry Williams (@BarryWi32733397) reported 50 minutes ago from Hixon, England

  @staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky

• 
  David Knight (@Knightfight7) reported 55 minutes ago from Stoke-on-Trent, England

  @virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace

• 
  Julie Podet (@JuPo71) reported 56 minutes ago from Biddulph, England

  @virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lilzura (@NavaronePage69) reported 4 minutes ago

  @JimSterling @virginmedia Yep they hang up constantly and pretend the call dropped or something if you ever bring it up. Virgin don't have nearly good enough of a WiFi to treat people that ******

• 
  Commander Stephanie Sterling (@JimSterling) reported 6 minutes ago

  Got further this time but when they said they'd transfer me to their pre-installation cancellation dept. it hung up again. Jesus Christ, @virginmedia you are *really* horrible at this.

• 
  Steve Burgess (@Burgeeez) reported 9 minutes ago

  @virginmedia hi, I can’t seem to find a link to the chat messenger service, can you please advise? Haven’t got time to wait on a call to then get hung up on again and this has proved most successful in the past. Thanks

• 
  Zinda, his face black, his eyes red🖖🏻 (@AQueerPanda) reported 9 minutes ago

  @JimSterling Virgin Media are the single worst customer service experience I've had since TalkTalk straight up lied to me about buying out my ISP, I've had a good few meltdowns from stress with it. Good luck getting it sorted, you'll need it. I wish other ISPs offered such competitive speed

• 
  (insert funny name here) (@evilgeniusuk) reported 9 minutes ago

  @JimSterling @virginmedia if you need the connection for business (which obviously you do), I wouldnt touch Virgin Media with someone elses barge poll never mind my own. They are absolutely dreadful and they dont care. Their routers are shite, their tv boxes somehow worse.

• 
  Ice Thot (@AngyPolarBear) reported 14 minutes ago

  @JimSterling @virginmedia This is why you don't let virgins run your communication network 🙄

• 
  Oliver Tucker (@FallenEncore) reported 14 minutes ago

  @JimSterling @virginmedia @virginmedia engineering are amazing there customer services is freaking awfull

• 
  Ad (@ABronsSmith) reported 14 minutes ago

  @virginmedia Thank you, please cancel the order and send confirmation please. 🙏

• 
  Darren Farr (@darrenjfarr) reported 15 minutes ago

  @virginmedia We have had constant issues since having the broadband installed last December

• 
  David Bown (@davidjohnbown) reported 17 minutes ago

  @virginmedia is there a problem with Internet in HG1 area of Harrogate? No service for over an hour...