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Virgin Media

Virgin Media outages and service status in Newcastle under Lyme, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Newcastle under Lyme, including 0 direct reports.
  • The most common problems reported in this area mention TV.
  • 100% TV (100%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

CityProblem TypeReport Time
Stoke-on-Trent TV 9 days ago

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • RichardGannon23
    Richard Gannon (@RichardGannon23) reported from Newcastle-under-Lyme District, England

    @virginmedia my broadband and TV services seem to be down again since 5am

  • Knightfight7
    David Knight (@Knightfight7) reported from Stoke-on-Trent, England

    @virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service

  • Knightfight7
    David Knight (@Knightfight7) reported from Stoke-on-Trent, England

    @virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace

  • dazholdcroft1
    Daz (Oaky) Holdcroft (@dazholdcroft1) reported from Stoke-on-Trent, England

    @TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate

  • paramattharri84
    Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England

    @virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service

  • LesleyA14768590
    Lesley Arnold (@LesleyA14768590) reported from Stoke-on-Trent, England

    Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all

  • moorland2
    Moorland (@moorland2) reported from Endon, England

    @virginmedia trying to contact you and all I keep getting is a stupid repetitive bot

  • sh33ran7
    Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, England

    @virginmedia I have yes and there is no problem detected. This has been happening for 3 days now.

  • sh33ran7
    Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, England

    Get priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2

  • LesChaplin
    Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August

  • iMeyrick
    Meyrick (@iMeyrick) reported from Stoke-on-Trent, England

    Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.

  • williamtm
    Will Hook (@williamtm) reported from Crewe, England

    @serenium @virginmedia Lots of ISPs don’t support it, not just VM.

  • gingerjames1990
    James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!

  • marcalmond7
    Marc Almond (@marcalmond7) reported from Stoke-on-Trent, England

    @TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!

  • Ohrate_Tri
    Chris Walton (@Ohrate_Tri) reported from Stoke-on-Trent, England

    @virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.

  • beth_emma_
    Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    @virginmedia my internet is down, again 🙃 I'm in ST4

  • Kate223110
    KateCap ❤️ (@Kate223110) reported from High Offley, England

    And the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke

  • richiechuff
    Richie Knight (@richiechuff) reported from Stoke-on-Trent, England

    @virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service

  • DeanCondliffe
    dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Stoke-on-Trent, England

    @virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.

  • cajriley51
    Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Sorry doesn't fix the problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mcrobgi
    BlueTickBob❌ (@mcrobgi) reported

    @virginmedia thanks for wasting more of my time. You don’t answer the phones, your chat bot repeats itself, you promise to call me at an agreed time & don’t bother ringing me !! Great customer service!!

  • Farestage
    Busman (@Farestage) reported

    @virginmedia Not receiving any emails since PM yesterday afternoon on any devices, Birmingham area 12, except one at 7.31am this morning, your bill. when will service be restored ?

  • cdavo25
    Chris Davis (@cdavo25) reported

    @MaxiedotVox @virginmedia Yea iv had issues for over a week now, they tell me 'o it will be fixed by the 23rd' 20min ago they text me saying they've found the issue and the engineer is on his way..... the 29th at 4pm 🤬🤬 where's the engineer coming from is it takes 6days @virginmedia

  • MrEldricardo
    skif’s (@MrEldricardo) reported

    @DeviateDefiant @virginmedia @MoneySupermkt No. Bad idea. We had it. Went from £35 to £65 in 24 months.

  • LeisaPh20037124
    brooklynn dakota phillips (@LeisaPh20037124) reported

    @virginmedia yet again broadband down again 2nd time in a week this is getting ridiculous now you charge enough each month and for what crap broadband that always goes off

  • nickncs_cP
    Nick S. (nickncs) (@nickncs_cP) reported

    @itsuu___ yeah its a DNS or routing issue on virgin media's end. because the VPN connection is working all traffic is routed through that on the virgin media side. so to them they are connecting you to vpn, then it's the vpn that's connecting you to twitter.

  • chriscj1065
    christopher john (@chriscj1065) reported

    @virginmedia Could you please send me details to who i should log a complaint.

  • Uitlander
    🕷️🇪🇺 🇬🇧 Uitlander (@Uitlander) reported

    @virginmedia - So call customer service. 20 minutes on hold. Finally talk to a human. - Apparently all my renewal offers have expired (they are still showing in the app) - Would I like to renew at 3x the price I am paying.? NO

  • DebbieJRudd
    Debbie Rudd (@DebbieJRudd) reported

    @Jennababes @virginmedia My phone contract was wth 02 then obv merged with Virgin and the customer service is crap! I can’t even get on my account to see usage etc. The man in 02 said we know it’s an issue, I can look and tell you your usage, no, sort your ******* website out so I can see it myself 😡

  • Urban__Groove
    Urban Groove (@Urban__Groove) reported

    Next time virgin media ring me from Bangladesh or any Asian country im going to put the phone down on them, I can't understand a dam word you are saying 😡 @virginmedia