Virgin Media

Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newcastle under Lyme, Staffordshire, England 01/16/2026 11:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newcastle under Lyme, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

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City Problem Type Report Time
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Wi-fi
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • PlumbousSkin 💻gremlins r us💻 (@PlumbousSkin) reported from Stoke-on-Trent, England

    Oh shit my bad, @virginmedia 's having problems again... what a surprise..

  • mymodlifecrisis sean cosgrove (@mymodlifecrisis) reported from Congleton, England

    @virginmedia apparently I have to be at my dads house. Well that would be a long shot as I live 20 miles away and have to work. So they WONT help a 78 year old deaf man. Richard Branson. You’ll be 78 one day and no ****** will help you.

  • shent Matt (@shent) reported from Stoke-on-Trent, England

    @virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...

  • neilevo18781967 Neil evans EVO (@neilevo18781967) reported from Stoke-on-Trent, England

    @virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really

  • PeachyBeechy cara (@PeachyBeechy) reported from Stoke-on-Trent, England

    @virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.

  • Andreaeday Andrea Day (@Andreaeday) reported from Biddulph, England

    @virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.

  • shent Matt (@shent) reported from Stoke-on-Trent, England

    @virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔

  • mymodlifecrisis sean cosgrove (@mymodlifecrisis) reported from Congleton, England

    So @virginmedia don’t understand my 78 year old deaf father cannot call them. They call me as asked out of the blue and tell me they can’t fix the broadband problem, they WONT send an engineer out and I’m getting upset because I’m not hearing what I want. They got that right x

  • Tiny_Tog Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England

    Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider

  • PlumbousSkin 💻gremlins r us💻 (@PlumbousSkin) reported from Stoke-on-Trent, England

    @virginmedia I experience this problem all the time. Our phones dont connect, our internet randomly drops out, this isnt a new problem. Just a frustrating one. Everytime we 'monitor it for a week then check back' nothing is ever fixed. Its just a bad service in general.

  • adam_bocca Adam Bocca (@adam_bocca) reported from Stoke-on-Trent, England

    @Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia

  • iwanevans Iwan Evans (@iwanevans) reported from Congleton, England

    @virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit

  • mymodlifecrisis sean cosgrove (@mymodlifecrisis) reported from Congleton, England

    @virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you

  • adam_bocca Adam Bocca (@adam_bocca) reported from Stoke-on-Trent, England

    @virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.

  • Tiny_Tog Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England

    Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

  • Andreaeday Andrea Day (@Andreaeday) reported from Biddulph, England

    @virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.

  • PlumbousSkin 💻gremlins r us💻 (@PlumbousSkin) reported from Stoke-on-Trent, England

    @virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.

  • Andreaeday Andrea Day (@Andreaeday) reported from Biddulph, England

    @virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.

  • mymodlifecrisis sean cosgrove (@mymodlifecrisis) reported from Mow Cop, England

    @soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow

  • shent Matt (@shent) reported from Stoke-on-Trent, England

    @virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jtdavies John T Davies 💙🇺🇦💛 (@jtdavies) reported

    @virginmedia I’ve called them several times, spent hours on the phone and been promised compensation. You are implying that you can provide 1% service and never compensate. What would you do if you car stopped for 15 minutes randomly and frequently went super slow? #FAIL

  • ShannonThrower shanedy (@ShannonThrower) reported

    @virginmedia Tried to make complaint was told all in hand would be resolved arranged callback Sunday no one called tried again that was rude told looking into it I must prove - I sent all the screenshots saturday this is abuse to my MH

  • Kathryn49227293 Kathryn Martin - standing with 🇺🇦 (@Kathryn49227293) reported

    @virginmedia How can a fix date of 23/2/23 not need escalating and a response date of 28 days acceptable???

  • AftergloSurrey Afterglo-Surrey (@AftergloSurrey) reported

    @virginmedia taking **** again keep giving me phone numbers to call that “will sort out the issue” but they can’t it’s the runaround tactics !!! Scammers@

  • Cjgriffin84 Chris (@Cjgriffin84) reported

    @virginmedia Just had an awful call with your collection department asking for an extension on my bill so my services aren’t restricted I was made to feel like I was begging and had to reiterate many times I had £0 call ended with me being told my services will be restricted

  • RebeccaAnd01 Rebecca Anderson (@RebeccaAnd01) reported

    @virginmedia can you please inform me of the relevant email address to write in a complaint? It’s very hard to access via Google and after over 2 hours on the phone today and still not having the issue resolved I really need to speak with somebody

  • malenathomas1 carmen addison (@malenathomas1) reported

    @virginmedia @EnglandRugby My account number is 408870603 , my cheap contract would have finished on feb 16 instead a man call MAYA gave me a new contract with the promise it won’t start until mine finishes and he lied, he promised til feb. hear the recording. Virgin promise to ring back they never did,

  • A_Porcupine Tom Hanson 🦭 (@A_Porcupine) reported

    @virginmedia That's not an agreement to a contract. You can't just tell someone that they have entered a contract, you have to explicitly request for their agreement. This was never provided by myself and you would need to provide evidence of my explicitly agreeing to this for it to be valid.

  • kadechilds1 kade childs (@kadechilds1) reported

    @virginmedia hey why can't we get access for an account information about an account for a old man we care for as he when we rang you want a password for his acount he's 95 deaf , Alzheimer's & dementia your customer service was useless on the phone provided no help

  • andy_crerar83 Andrew Crerar (@andy_crerar83) reported

    @virginmedia Worst service ever experienced in my life, been going on since August