Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	Wi-fi	1 day ago
Stoke-on-Trent	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Andy Welsh 🍕 (@imandywelsh) reported 0 seconds ago from Stoke-on-Trent, England

  @virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻

• 
  James O'Hara (@jamesjohara) reported 5 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia do any of your technical support staff have the first clue what they’re on about?

• 
  Ant Sheeran 🤙🏻 (@sh33ran7) reported 7 minutes ago from Stoke-on-Trent, England

  @virginmedia Yes I’ve checked it each time it has occurred and there’s no problem showing, I’ve also restarted and rebooted numerous times over the last couple of days and it still intermittently just stops working.

• 
  Marc Almond (@marcalmond7) reported 7 minutes ago from Stoke-on-Trent, England

  @TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!

• 
  Wayne Thomas (@martialartnerd) reported 12 minutes ago from Stoke-on-Trent, England

  @virginmedia absolutely shocking treatment when trying to sort an upgrade out, asked to speak to the manager was told I can't sniggered at and the phone was then put down... we have three contracts Internet and tv with you safe to say we won't be renewing

• 
  Les Chaplin (@LesChaplin) reported 16 minutes ago from Stoke-on-Trent, England

  @McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!

• 
  Richy (@Rich_carless) reported 22 minutes ago from Stoke-on-Trent, England

  Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain

• 
  J9PVFC (@J9PVFC) reported 28 minutes ago from Stoke-on-Trent, England

  @virginmedia recently downgraded my broadband package, but my Volt package hasn’t been reapplied to my account. Can you help as O2 show it’s active, but no options on your help site that direct me to someone to fix.

• 
  Andy (@AndyType2) reported 33 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.

• 
  James Hope (@gingerjames1990) reported 33 minutes ago from Stoke-on-Trent, England

  @virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice

• 
  Tiny Tog (@Tiny_Tog) reported 45 minutes ago from Stoke-on-Trent, England

  Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

• 
  Moorland (@moorland2) reported 46 minutes ago from Endon, England

  @virginmedia trying to contact you and all I keep getting is a stupid repetitive bot

• 
  James Hope (@gingerjames1990) reported 48 minutes ago from Stoke-on-Trent, England

  @virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!

• 
  Beth Emma (@beth_emma_) reported 49 minutes ago from Stoke-on-Trent, England

  This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬

• 
  Sophie Bridgett (@sophiebridgett) reported 50 minutes ago from Stoke-on-Trent, England

  @virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(

• 
  Tim Ray (@timothyray) reported 51 minutes ago from Tean, England

  @Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.

• 
  Mark ODonnell (@TheLensman) reported 53 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong

• 
  dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported 54 minutes ago from Stoke-on-Trent, England

  @virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.

• 
  Anthony Hibbs (@HibbsA) reported 57 minutes ago from Newcastle-under-Lyme District, England

  @Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁

• 
  Jacqui Riley (@cajriley51) reported 59 minutes ago from Stoke-on-Trent, England

  @virginmedia Sorry doesn't fix the problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DÏE BLUE BARON (@duke_olaf) reported 5 minutes ago

  @virginmedia You’re charging me £52 a month and I can’t use my service absolute criminals

• 
  stand together (@ARSENAL18COYG) reported 5 minutes ago

  @_DundeePerfect_ @virginmedia We’ve been experiencing the very same problem seem to be a big issue they ain’t owning up to our sorting

• 
  simon parkinson (@parky1021) reported 6 minutes ago

  @JShine06 @virginmedia Unfortunately your not the only one with issues I can’t believe how downhill they have gone

• 
  liam (@liamsimo95) reported 7 minutes ago

  @virginmedia sort your ******* wifi out you pack of useless ***** how hard is it to provide the best service?

• 
  Rob Swain 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RobSwain76580) reported 9 minutes ago

  @drdjmarks @virginmedia Virgins App is awful. The worst I have seen. That’s when it works. 😡

• 
  Mikey Molfessis (@mikey_mol) reported 12 minutes ago

  @virginmedia if your technicians cannot fix a problem in 4 weeks and I get no refund and your status update says everything is fine, but multiple people in the area are affected, do me a favour and stop calling me to sell me additional services. Please.

• 
  Peter mcclurg (@peter_mcclurg) reported 13 minutes ago

  @virginmedia I am assuming there will be refund credited to my account as this issue has been ongoing for over 21 days. It is utterly dreadful service and so frustrating.

• 
  Mark Cassidy (@Spreadermark) reported 13 minutes ago

  @virginmedia It’s showing no issues !!! I’ve reset done a hard reset -nothing..since you e sent me the new hub out it’s been very intermittent.

• 
  Rachael Cassidy (@RachaelCassidy3) reported 13 minutes ago

  @virginmedia There are no known issues. We have booked an engineer but nothing till Friday afternoon and I work from home. So an unable to work

• 
  Karl 🇬🇧🏳️‍🌈✡️ (@KarlCampbe11) reported 17 minutes ago

  @virginmedia Outage Said it was going to be fixed at 01.05 then 06.00 then 14.05 now last check was 18.05