Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 24: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newcastle under Lyme, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Sandbach.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Sandbach |
Total Blackout | |
| Sandbach |
Total Blackout | |
| Stoke-on-Trent |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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Shaun Mountain
(@Mountain1863) reported
from
Biddulph, England
@virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers
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Moorland
(@moorland2) reported
from
Endon, England
If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
Internet is shit will be streaming sum time tonight fking virgin media r shit
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Allan Webb
(@allanwebb69) reported
from
Stoke-on-Trent, England
@virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels
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Santa Sime 🎅🏻🎄
(@FowldsSimon) reported
from
Stoke-on-Trent, England
@virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.
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Alena
(@AlenaCopeland_1) reported
from
Stoke-on-Trent, England
@Turnerandhooch @virginmedia Shocking service they are
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Andy Welsh 🍕
(@imandywelsh) reported
from
Stoke-on-Trent, England
@virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻
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Denise Powell
(@PPowellfamily) reported
from
Barlaston, England
@virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬
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#bandit4president
(@xTrustBandit) reported
from
Stoke-on-Trent, England
@virginmedia u guys ******* suck . Worst internet UK
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.
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David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace
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Will Hook
(@williamtm) reported
from
Crewe, England
@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
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Barry Williams
(@BarryWi32733397) reported
from
Hixon, England
@staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky
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Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
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Moorland
(@moorland2) reported
from
Endon, England
@virginmedia trying to contact you and all I keep getting is a stupid repetitive bot
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.
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chas plummer
(@chasplummer1) reported
from
Newcastle-under-Lyme District, England
@virginmedia 2 days intermittent internet service. Website not available to register complaints
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turnerandhooch®
(@Turnerandhooch) reported
from
Stoke-on-Trent, England
@AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jason beckley
(@indelacio_co_uk) reported
Never use #virginMedia not only does their internet keep going down and their phoneline not work, when you call their 0330 number from mobile and waste £50 in credit trying to rearrange a repair they don't rearrange and you run out of credit, @virginmedia are the worst company.
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Dancing bunny hugger, loving fresh air 🕷 ⭐ 3.5%
(@dancelightning) reported
@Carlabela1 £50, just for broadband? Or does it include landline phone? Is this BT or Virgin Media? Can get good deals for Virgin Media 100mb. Always worth renegotiating with current provider and can cancel and VM usually come back with a more reasonable rate.
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Geoff(Disenfranchised Socialist)
(@gplondon) reported
@virginmedia I’ve read all that. Everything was fine until you “carried out important maintenance to improve the service” on 3rd March.
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Sue Priestley
(@priestley_sue) reported
@virginmedia Whereas ringing 0345 454 1111 produces a message saying you've found the problem and your engineers are working hard to fix it, and have been apparently, for 4 days!
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Snoopy
(@Pinklady66) reported
@virginmedia OK the WSP button should I push it and if I do will it create a problem for me ???????
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Tony Preston
(@tapreston) reported
@virginmedia I've looked - there's nothing's changed on my mobile and the issue exists on my partner's mobile as well which rules my phone out as the problem and kind of narrows it down to the network as we're both on the same SIM deal and on the Virgin network
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James Malcolm
(@BeeInTheBush) reported
@virginmedia Hi. I've just spent an hour on the phone being passed between three teams. Gave up in the end. Is there a department I can speak to that can help me change my subscription based on the new Volt bundles I have seen?
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Hc
(@Hc80684736) reported
A month on and the same problem continues. @virginmedia I pay for the service so I can watch those 2 programs and for a month I have not been able to do so because your programming/timetable is incorrect. It’s a simple issue that shouldn’t take a month to fix. unacceptable
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Eddy Shuttleworth
(@ShuttleworthE) reported
@virginmedia Once again this is not my main complaint. My main complaint is the shocking service, the lying, the install delays and the extra steps we were promised could be compensated only to be told was a complete lie. Can you fix any of those issues?
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🏆🏆🏆 Mike mogs * 🏆🏆🏆
(@mikemogs_8) reported
@virginmedia Yes ive checked, there isnt any issues apparently. Ive had problems since we first joined virgin, which have been reported multiple times, it got to the point where we didnt bother reporting them anymore, but its got so bad now that weve had enough. Its always dropping out.