Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Newcastle under Lyme, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
-
Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
-
Marc Almond
(@marcalmond7) reported
from
Stoke-on-Trent, England
@TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!
-
cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia is there an issue with the internet service in ST4 Stoke on Trent?
-
Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
@zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.
-
Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service
-
Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
-
Connor / MN
(@CJMontford) reported
from
Newcastle-under-Lyme District, England
Virgin Media is DOG AWFUL
-
Mark ODonnell
(@TheLensman) reported
from
Newcastle-under-Lyme District, England
@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
-
Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them
-
bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.
-
SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
-
Lady Gray
(@princessandtoad) reported
from
Newcastle-under-Lyme District, England
@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
-
Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance
-
Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
-
Chris Walton
(@Ohrate_Tri) reported
from
Stoke-on-Trent, England
@virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.
-
Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Port7
(@coach_conk) reported
@talkMacca @virginmedia There is no benefit for loyalty. Hence sites like compare the market. My vehicle insurance renewal came through.I got a cheaper quote for same cover. I rang to cancel and they said they would match it. My reply. No, you should have quoted me that to begin with!!
-
Joanne connearn
(@Joanneconnearn1) reported
@virginmedia Yes of course I have!!! You are working on a fix, you've been working on this fix for months!! Please, offer some useful help or advice
-
Claire Morgan
(@cmorgs66) reported
@virginmedia Yea obviously I’ve had to claim money off a bill before since this has happened a number of times but to be honest a fiver off for 5 days of no internet really doesn’t help when we both work from home and have had to hotspot off mobiles the entire time.
-
caroline auckland
(@callyauckland) reported
@virginmedia Although the service comes back intermittently
-
Sam🏰
(@SamRfc2) reported
@virginmedia Estimated time for it to be fixed 15:25😭😭😭 **** offff
-
Somanath Nanda
(@Somanath29) reported
@virginmedia Do you know how awful your support System is! Even they drop the call without answering to my queries. Does your area manager even know about my case for house move request??
-
aileen pearl
(@aileenpearl4) reported
@virginmedia @virginmedia you still don’t reply and I can’t even get through on the 150 number! Tell me how I can CANCEL MY CONTRACT 🤬. @virginmedia you are a disgrace and have no right to be charging for your appalling service. How you call yourselves a communications company is beyond me!
-
Leftheris Ridgeway
(@LeftherisR) reported
@virginmedia 03456000789 not working
-
Lyle Fulton
(@LyleFulton) reported
@virginmedia @alis_w_davies I can pick this up, as I live with Alis, and I am the accountant the holder. I have been told now 4 times by your operative on the phone that an issue is being looked at by engineers, and there is an outage in the area. I have finally been told its to do with replacing cables.
-
paul c brom
(@paulcbrom1) reported
@EmtbRob @virginmedia Yes. Gu15. Broadband went down about 30-45 minutes agi