Virgin Media

Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newcastle under Lyme, Staffordshire, England 12/29/2025 16:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Newcastle under Lyme, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Sandbach.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • xTrustBandit #bandit4president (@xTrustBandit) reported from Stoke-on-Trent, England

    @virginmedia u guys ******* suck . Worst internet UK

  • williamtm Will Hook (@williamtm) reported from Crewe, England

    @serenium @virginmedia Lots of ISPs don’t support it, not just VM.

  • PPowellfamily Denise Powell (@PPowellfamily) reported from Barlaston, England

    @virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service

  • iMeyrick Meyrick (@iMeyrick) reported from Stoke-on-Trent, England

    Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.

  • JuPo71 Julie Podet (@JuPo71) reported from Biddulph, England

    @virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.

  • BarryWi32733397 Barry Williams (@BarryWi32733397) reported from Hixon, England

    @staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky

  • Mountain1863 Shaun Mountain (@Mountain1863) reported from Biddulph, England

    @virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers

  • moorland2 Moorland (@moorland2) reported from Endon, England

    We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service

  • Turnerandhooch turnerandhooch® (@Turnerandhooch) reported from Stoke-on-Trent, England

    @AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit

  • SoManyJoels Joel Womsley (@SoManyJoels) reported from Newcastle-under-Lyme District, England

    Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode

  • AlenaCopeland_1 Alena (@AlenaCopeland_1) reported from Stoke-on-Trent, England

    @Turnerandhooch @virginmedia Shocking service they are

  • FowldsSimon Santa Sime 🎅🏻🎄 (@FowldsSimon) reported from Stoke-on-Trent, England

    @virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.

  • beth_emma_ Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬

  • chasplummer1 chas plummer (@chasplummer1) reported from Newcastle-under-Lyme District, England

    @virginmedia 2 days intermittent internet service. Website not available to register complaints

  • imandywelsh Andy Welsh 🍕 (@imandywelsh) reported from Stoke-on-Trent, England

    @virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻

  • allanwebb69 Allan Webb (@allanwebb69) reported from Stoke-on-Trent, England

    @virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels

  • Turnerandhooch turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again

  • Turnerandhooch turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia

  • moorland2 Moorland (@moorland2) reported from Endon, England

    @virginmedia trying to contact you and all I keep getting is a stupid repetitive bot

  • moorland2 Moorland (@moorland2) reported from Endon, England

    If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MinistryOfGeeks Ministry Of Geeks (@MinistryOfGeeks) reported

    @MoG_Cibion @virginmedia They literally have no customer service anymore.

  • mrcrburrows Carl Burrows (@mrcrburrows) reported

    @virginmedia hi my WiFi single isn't great upstairs this isn't helping with 2 kids trying to do zoom school do you have or recommend any boosters that would solve the issues I'm having pls.

  • moleysmum8 Abigail Gavigan (@moleysmum8) reported

    @virginmedia They rang this morning to request cancel the contract, the woman had my mother in tears. I do hope the call is recorded , forcefully pushing them not to. Is that how your staff are trained?

  • NassarMehmood Nassar Mehmood (@NassarMehmood) reported

    @virginmedia Was having issues

  • pattermepretty pattermepretty (@pattermepretty) reported

    @virginmedia My internet service or getting through to someone?

  • X2Agent Steven McNamara (@X2Agent) reported

    @virginmedia Can you clear this up, my deal is running out soon , and spoken to your team today they was very reluctant to give a good offer. I said I leave and come back in 6 weeks as a new customer and get the much better offers, they said I would not get it as I was already a customer,????

  • Insomniac_LIVE Zombieac (@Insomniac_LIVE) reported

    Can't stream until I get my REAL internet speeds back @virginmedia. Fix your **** AGAIN 🙄 Constantly cutting in and out all day. Not giving my fiber optic speeds. And NO word of warning about any maintenance they "might" be doing

  • bazzagtfc bazza (@bazzagtfc) reported

    Virgin Media customer care is a bit like having a filling, followed by root Canal treatment , the clean and brush up on a sensitive tooth and the dentist saying u need another filling on next appointment! Painful 😳

  • alasdairew alasdair (@alasdairew) reported

    @virginmedia According to your some of your level 2 techs there is no problem, although the signal to noise ratio is above 40 and the virgin broadband phone cut out when I was talking with your last level 1 tech engineer.

  • _Christopher_23 Christopher Davies (@_Christopher_23) reported

    @virginmedia been without Internet all day and your wait times to speak to someone is getting longer, can you help please?