Virgin Media outages and service status in Newcastle under Lyme, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Newcastle under Lyme, including 0 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 28, 2:02 AM GMT+1.
- TV (48%)
- Internet (43%)
- Wi-fi (10%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 29: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newcastle under Lyme, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent
|
Internet | 2 days ago |
|
Stoke-on-Trent
|
Wi-fi | 3 days ago |
|
Stoke-on-Trent
|
Internet | 4 days ago |
Nearby cities with recent reports
3 recent signals
Community Discussion
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Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England@virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
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Andy Picken (@andyvic7) reported from Stoke-on-Trent, England@virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
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Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Mark ODonnell (@TheLensman) reported from Newcastle-under-Lyme District, England@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
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James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, EnglandEr....@virginmedia it's not working!
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Neil hughes (@hughes_nh) reported from Stoke-on-Trent, England@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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#bandit4president (@xTrustBandit) reported from Stoke-on-Trent, England@virginmedia u guys ******* suck . Worst internet UK
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Andy Picken (@andyvic7) reported from Stoke-on-Trent, England@drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them
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Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England@virginmedia my internet is down, again 🙃 I'm in ST4
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Mark ODonnell (@TheLensman) reported from Crewe, England@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
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Cook Pass Babtridge (@andytideswell) reported from Stoke-on-Trent, England@virginmedia absolutely awful service. So much for looking after elderly and vulnerable customers. Trying to sell services that are not needed or wanted.
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Will Hook (@williamtm) reported from Crewe, England@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
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Denise Powell (@PPowellfamily) reported from Barlaston, England@virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service
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Anthony Hibbs (@HibbsA) reported from Newcastle-under-Lyme District, England@Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁
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Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, EnglandGet priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2
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💻gremlins r us💻 (@PlumbousSkin) reported from Stoke-on-Trent, England@virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.
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dean condliffe 🏴 (@DeanCondliffe) reported from Stoke-on-Trent, England@virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.
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💻gremlins r us💻 (@PlumbousSkin) reported from Stoke-on-Trent, EnglandOh shit my bad, @virginmedia 's having problems again... what a surprise..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rebecca Réva (@AvaniEbony666) reported@virginmedia get your broadband sorted or I WILL WALK AWAY WITHOUT PAYING ANY EXIST CONTRACT FEE AS without due adequate or above standard broadband speed and service which has been for the past 3 weeks I WILL be going elsewhere and you can shove it up the *** or SUCK ON IT
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Old Motherduck (@Old_Motherduck) reported@virginmedia @JamieGBarry maybe you should make that clear from the beginning and treat loyal customers as first time customers
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Robert 🇬🇧🏴⚽ (@RRS91718) reported@virginmedia For the 3rd time in under 2 weeks our internet has gone completely down. This is becoming totally unreliable
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d_f1888 (@df1888) reported@virginmedia @LutzSchueler Shocking customer service from VM. Next step will be contacting the communications ombudsman
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(Lee Warhurst) Hyde FC Academy. Droylsden Juniors (@Droyjfc) reported@virginmedia Hi, i tried to do that. The virgin worker was rude and uncooperative, I ended up putting the phone down
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Tim 🤘 (@RandomRocker) reported@PeteUK7 @virginmedia I transferred my mothers account into my name after she passed a few months ago, it all seemed to work but now when I try and login they want my fathers password..who passed away 8 years ago and refuse to let me in without it.. Their account system is awful and they don't care.
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On The Right Side (@antiprotests) reported@PeteUK7 @virginmedia I’m sorry for your loss, this interaction with @virginmedia just goes to show how “important” the customer journey is to all of the big communications companies. They are just interested in new customers and have little care or empathy with their existing customers.
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Mrs c (@w47carr) reportedSo been without WiFi and tv because of @virginmedia outage in barnsley since early morning supposed to be fixed by 5pm tonight and 4g is useless
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Corax (@Refan80) reported@virginmedia The fix estimate is not 11am tomorrow and not 5pm today. This is unacceptable, and don't tell me to check the link it tells us nothing. I want an actual human to tell me what is going on. For what you charge the service is piss poor.
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Jessica Louise (@jessica54599486) reported@PeteUK7 @virginmedia When my dad died i had to cancel his holiday, they accidentally sent me there internal conversation which was them discussing not telling me about the death policy (which would give a full refund ) and to only offer a refund on the deposit. Companies are awful