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Virgin Media

Virgin Media outages and service status in Newcastle under Lyme, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Newcastle under Lyme, including 2 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received Jun 4, 7:47 PM GMT+1.
  • 50% TV (50%)
  • 38% Internet (38%)
  • 12% Wi-fi (12%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 5: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

CityProblem TypeReport Time
Stoke-on-Trent Wi-fi 18 hours ago
Stoke-on-Trent Internet 21 hours ago
Stoke-on-Trent TV 2 days ago
Stoke-on-Trent TV 3 days ago
Stoke-on-Trent TV 3 days ago
Stoke-on-Trent Internet 8 days ago

Nearby cities with recent reports

Stoke-on-Trent

5 recent signals

18 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • mymodlifecrisis
    sean cosgrove (@mymodlifecrisis) reported from Congleton, England

    So @virginmedia don’t understand my 78 year old deaf father cannot call them. They call me as asked out of the blue and tell me they can’t fix the broadband problem, they WONT send an engineer out and I’m getting upset because I’m not hearing what I want. They got that right x

  • iMeyrick
    Meyrick (@iMeyrick) reported from Stoke-on-Trent, England

    Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.

  • sh33ran7
    Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, England

    @virginmedia I have yes and there is no problem detected. This has been happening for 3 days now.

  • AlenaCopeland_1
    Alena (@AlenaCopeland_1) reported from Stoke-on-Trent, England

    @Turnerandhooch @virginmedia Shocking service they are

  • Tiny_Tog
    Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England

    Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

  • hughes_nh
    Neil hughes (@hughes_nh) reported from Stoke-on-Trent, England

    @DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔

  • NeilBarker72
    Neil Barker (@NeilBarker72) reported from Stoke-on-Trent, England

    Is anybody having issues with @virginmedia internet. My neighbours is running ok but is off.

  • IXL
    Ian Fraser (@IXL) reported from Keele, England

    Dear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?

  • cajriley51
    Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Sorry doesn't fix the problem

  • xTrustBandit
    #bandit4president (@xTrustBandit) reported from Stoke-on-Trent, England

    @virginmedia u guys ******* suck . Worst internet UK

  • mbusby993
    𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

  • robbiedyson
    Rob (@robbiedyson) reported from Newcastle-under-Lyme District, England

    @virginmedia is there any outage with the Staffordshire area ST5

  • cajriley51
    Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further

  • beth_emma_
    Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬

  • gingerjames1990
    James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice

  • mymodlifecrisis
    sean cosgrove (@mymodlifecrisis) reported from Mow Cop, England

    @soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow

  • timothyray
    Tim Ray (@timothyray) reported from Tean, England

    @Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.

  • dazholdcroft1
    Daz (Oaky) Holdcroft (@dazholdcroft1) reported from Stoke-on-Trent, England

    @TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate

  • Rocketman_86
    Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them

  • adam_bocca
    Adam Bocca (@adam_bocca) reported from Stoke-on-Trent, England

    @Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MadeleineEbbs57
    Madeleine Ebbs (@MadeleineEbbs57) reported

    Virgin Media, The Tonight Show, Crime is down in Dublin???

  • Bertlongball
    Bert longballs (@Bertlongball) reported

    @virginmedia my current contract runs out 16th June and the best price you can offer me after 12 years a customer I have been offered £46.99 ppm but if let it run out I can get it for 26.99 as a new customer

  • sodiumlights
    Sodium (@sodiumlights) reported

    @virginmedia What's the phone number for tech support? My hub5 has died (ds scanning) and the online checker has been saying to try again in 4h for the last 24h.

  • Glouc123
    Andrée & Smudge (@Glouc123) reported

    @virginmedia am throwing new crap remote in bin. Got to sign in to channels and give your email info. Everything a pain in backside.

  • stelz_o
    stelz✨🇬🇭 (@stelz_o) reported

    @virginmedia your days are actually numbered,how can it be a week of Terrible Wi-Fi

  • Yolandae
    BeKind (@Yolandae) reported

    @virginmedia do you have any idea when our area will have service? I am unable to reach your customer service to book an engineer.

  • geofn3751
    Geoff Naylor (@geofn3751) reported

    @virginmedia Yes, but how can you penalise me for wanting to move to a service provider who can provide the service that you can't?

  • kellyj70
    Kelly Turner (@kellyj70) reported

    @virginmedia My son is job hunting and needs the internet. What with issues with you taking over my son’s Netflix account and giving us ads, we’ve had several times where we have lost services. Only renewed a few weeks ago! Wish I’d gone to Sky.

  • mrwood71
    Mick.W (@mrwood71) reported

    @virginmedia you have the most rudest and aggressive sales personnel that called me after checking your website and thinking of joining. @skytv you have the worst renewal offer after joining 15 years ago when returning from overseas service Any alternatives?

  • CryptoPoli
    Poli 🤌 (@CryptoPoli) reported

    @virginmedia It's now almost 1 full month worth of a total loss of internet service and another failed engineer visit. This is completely unacceptable, I can't get any answers from your customer service team on when this will be resolved and your engineers never call!!! @virginmedia