Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	E-mail	18 hours ago
Stoke-on-Trent	TV	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Joel Womsley (@SoManyJoels) reported 4 minutes ago from Newcastle-under-Lyme District, England

  Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode

• 
  KateCap ❤️ (@Kate223110) reported 10 minutes ago from High Offley, England

  And the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke

• 
  Andrew Dickerson (@andy_dickerson) reported 13 minutes ago from Stoke-on-Trent, England

  @virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.

• 
  Les Chaplin (@LesChaplin) reported 15 minutes ago from Stoke-on-Trent, England

  @McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!

• 
  Andy Picken (@andyvic7) reported 19 minutes ago from Stoke-on-Trent, England

  @virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!

• 
  turnerandhooch® (@Turnerandhooch) reported 21 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 23 minutes ago from Stoke-on-Trent, England

  @virginmedia I experience this problem all the time. Our phones dont connect, our internet randomly drops out, this isnt a new problem. Just a frustrating one. Everytime we 'monitor it for a week then check back' nothing is ever fixed. Its just a bad service in general.

• 
  Richard Gannon (@RichardGannon23) reported 27 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia my broadband and TV services seem to be down again since 5am

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 31 minutes ago from Stoke-on-Trent, England

  @virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.

• 
  Chris Laws (@ChrisLaws1) reported 31 minutes ago from Cheadle, England

  @virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments

• 
  Shaun Mountain (@Mountain1863) reported 36 minutes ago from Biddulph, England

  @virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers

• 
  Julie Podet (@JuPo71) reported 43 minutes ago from Biddulph, England

  @virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!

• 
  James O'Hara (@jamesjohara) reported 43 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia do any of your technical support staff have the first clue what they’re on about?

• 
  Iwan Evans (@iwanevans) reported 43 minutes ago from Congleton, England

  @virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit

• 
  Denise Powell (@PPowellfamily) reported 46 minutes ago from Barlaston, England

  @virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service

• 
  cara (@PeachyBeechy) reported 52 minutes ago from Stoke-on-Trent, England

  @virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.

• 
  James Hope (@gingerjames1990) reported 54 minutes ago from Stoke-on-Trent, England

  @virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!

• 
  Andy (@AndyType2) reported 55 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.

• 
  Les Chaplin (@LesChaplin) reported 58 minutes ago from Stoke-on-Trent, England

  @virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August

• 
  Wayne Thomas (@martialartnerd) reported 59 minutes ago from Stoke-on-Trent, England

  @virginmedia absolutely shocking treatment when trying to sort an upgrade out, asked to speak to the manager was told I can't sniggered at and the phone was then put down... we have three contracts Internet and tv with you safe to say we won't be renewing

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  (((Evs))) (@Tory_Brexit69) reported 2 minutes ago

  @virginmedia broadband is not working in Greater Manchester area. Never buy broadband from Virgin Media. Top tip. 👍

• 
  Mark 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@MrMarkW67) reported 6 minutes ago

  @ClientsSupTech Piss off you scamming cxnt. Hey @virginmedia this account above is pretending to be your support team.

• 
  Jon | The Cogges Gardener (@coggesgardener) reported 8 minutes ago

  Hi @virginmedia How do I stop receiving calls from your marketing department? I must be getting at least one weekly, tell them to stop & block the number, yet they keep coming. Can you help please? 🙏

• 
  christine (@jaffajsoh) reported 10 minutes ago

  @virginmedia my virgin tv isn’t working. Done everything I’m supposed to do. Do not want to wait 24 hours to see if it’s resolved - I pay for a service I’m not getting. Please help

• 
  only2genders (@0nlytwogenders) reported 12 minutes ago

  @Ofcom can you please investigate @virginmedia I inquired about their service and then declined, since they’ve called me twelve times in two days, I have now had to block their number @richardbranson

• 
  TheWho87 (@TheWho87) reported 14 minutes ago

  @virginmedia Why? The fact that the internet was working with a VPN meant it wasn't an issue on my end, it was an issue on your end, plus it's working now, so you seem to have fixed the issue already.

• 
  Alan Roberts (@AlanRob68902430) reported 17 minutes ago

  @virginmedia You don't need a contact number you can clearly see my name my postcode is Nosey number 4koff and yes I WAS the account holder 9:23 AM 9:23 AM What I posted on x was A LEGAL NOTICE because you constantly marked my credit file after 30+ years as a customer, I gave you 30 days notice and you billed me for 2 months, also you conned me into believing I got a cheaper tariff if I took out an o2 simcard, then you told me o2 was nothing to do with you and I would have to contact o2, since the day the contract was taken out I HAVE NEVER used the simcard an I'm in the process of issuing a claim against virgin media to recover all the money taken from my account from o2 I have emailed the ombudsman over this. 9:31 AM 9:31 AM Oh how nice as I'm talking to you I get a threatening text you will apply charges if I don't return your crap as per terms and conditions, how about I charge you £7.50 per week for the space you rented from me ?, this conversation will be posted in its entirety

• 
  John (@reversebrexit22) reported 25 minutes ago

  @virginmedia I have issues with my hub dropping out. I’ve done all of the checks and waited on the chat for 20 mins for a “customer support “ individual to drop off after 5 minutes because I didn’t respond with 10 seconds of him asking a question. I have screen shots as proof

• 
  Son #2 (@JudgementKAZZ1I) reported 26 minutes ago

  @halalzia My friend who works at virgin media says skys customer support is better

• 
  Jamaal (@Jamaal162) reported 27 minutes ago

  @jonoread @ajzxne They knew owned and run by the same company.. virgin media 02… literally just a subsidiary branded to capture a different market ie the ones who are smart enough to not pay 3 to 4x the amount for the same service