Virgin Media outages and service status in Newcastle under Lyme, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Newcastle under Lyme, including 0 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 18, 2:12 PM GMT+1.
- TV (56%)
- Internet (39%)
- Wi-fi (6%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 20: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newcastle under Lyme, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent
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Internet | 2 days ago |
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Stoke-on-Trent
|
Internet | 2 days ago |
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Stoke-on-Trent
|
Internet | 2 days ago |
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Stoke-on-Trent
|
TV | 5 days ago |
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Stoke-on-Trent
|
TV | 5 days ago |
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Stoke-on-Trent
|
Internet | 6 days ago |
Nearby cities with recent reports
15 recent signals
Community Discussion
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Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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David Knight (@Knightfight7) reported from Stoke-on-Trent, England@virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace
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Jay Tungsvik (@Th3V1k1ng) reported from Bucknall, England@virginmedia Nope... back home after being out since 7am. And guess what... no virgin broadband... Still. I can't work. I can't stream. I can't log into the EA/STEAM apps to play games on my pc. Thanks for putting my costs up and dropping the service @virginmedia
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Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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𝕸𝖆𝖙𝖙🏳️🌈 (@mbusby993) reported from Mow Cop, EnglandHey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
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turnerandhooch® (@Turnerandhooch) reported from Stoke-on-Trent, England@AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit
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chas plummer (@chasplummer1) reported from Newcastle-under-Lyme District, England@virginmedia 2 days intermittent internet service. Website not available to register complaints
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Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, EnglandGet priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2
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Andrea Day (@Andreaeday) reported from Biddulph, England@virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.
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Denise Powell (@PPowellfamily) reported from Barlaston, England@virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service
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turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
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Rob (@robbiedyson) reported from Newcastle-under-Lyme District, England@virginmedia is there any outage with the Staffordshire area ST5
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Matt (@shent) reported from Stoke-on-Trent, England@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
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Kerys🐝🇺🇦🙏🏻 (@Faeeeriee) reported from Stoke-on-Trent, EnglandThink Virgin Media just **** the bed. What’s happened?
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Anthony Hibbs (@HibbsA) reported from Newcastle-under-Lyme District, England@Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁
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Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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KateCap ❤️ (@Kate223110) reported from High Offley, EnglandAnd the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke
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bazza baz (@demonbaz666) reported from Stoke-on-Trent, EnglandNo stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.
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Daz (Oaky) Holdcroft (@dazholdcroft1) reported from Stoke-on-Trent, England@TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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simon (@simon201831) reported@LutzSchueler Good afternoon Mr Lutz SchulerI am virgin media customer for long time I seen the updates to upgrade to 360 box at present I not ready to do so because got so much recording on the V6 box , is it possible you can do something similar to iCloud or hard drive where you can
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Ian. up the Gooners ❤️ (@ianscott0708) reported@Benleo @virginmedia So many bad reports about virgin, I wouldn't go near them
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gail hendry (@gail_hendry) reported@virginmedia 17th may. I received a response today but it has not answered my questions or resolved the issue. Thank you
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Dave (@DaveWW1877) reportedHas anyone else received horrendous Customer Service from @virginmedia regarding the handling of complaints. ?
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Richard Loach (@rl1602) reported from Gedling District, England@Benleo @virginmedia They ruined my Christmas in 2023. Whole day on phone sorting issues with father in laws broadband then 2 site visits ending up with me throwing my vape at TV and a bill for £1000. Horrendous company
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Noumaan Qureshi (@NoumaanQ) reported@HeyBroadband my Internet has been down more almost 48 hours and your technical team has done nothing to help your service is atrocious I regret leaving @virginmedia
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Daniel Beach (@danielcbeach) reported@TonyDabell @mark_wootten @virginmedia After 24 years, I finally left Virgin Media for CommunityFibre a few weeks ago. £53 down to £21 p/m, and double the speed.
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Cyberbob1uk (@cyberbob1uk) reported@hamsterpranks @virginmedia Use your cooling off period and get out of that contract. I'm currently on my 5th outage in 6 weeks.
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John Cameron (@bhoyjohn1888) reportedHas anyone successfully cancelled a contract with Virgin Media? If so, please advise. Can't get them to answer any telephone calls or emails. Shocking customer service.
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BlackMamboTR (@BlackMamboTr) reported@virginmedia ⸻ Serious trust issues with this company. Commitments were not fulfilled, and statements were inconsistent. Information provided by different representatives contradicted each other. Considering alternative companies is strongly advised.