Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	TV	5 hours ago
Stoke-on-Trent	TV	11 hours ago
Stoke-on-Trent	TV	17 hours ago
Stoke-on-Trent	TV	1 day ago
Stoke-on-Trent	TV	1 day ago
Stoke-on-Trent	TV	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Andy Picken (@andyvic7) reported 1 minute ago from Stoke-on-Trent, England

  @virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 1 minute ago from Stoke-on-Trent, England

  @virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.

• 
  Wayne Thomas (@martialartnerd) reported 9 minutes ago from Stoke-on-Trent, England

  @virginmedia absolutely shocking treatment when trying to sort an upgrade out, asked to speak to the manager was told I can't sniggered at and the phone was then put down... we have three contracts Internet and tv with you safe to say we won't be renewing

• 
  Tiny Tog (@Tiny_Tog) reported 15 minutes ago from Stoke-on-Trent, England

  Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

• 
  Julie Podet (@JuPo71) reported 17 minutes ago from Biddulph, England

  @virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.

• 
  Beth Emma (@beth_emma_) reported 20 minutes ago from Stoke-on-Trent, England

  @virginmedia my internet is down, again 🙃 I'm in ST4

• 
  Matt (@shent) reported 21 minutes ago from Stoke-on-Trent, England

  @virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...

• 
  Andrea Day (@Andreaeday) reported 21 minutes ago from Biddulph, England

  @virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.

• 
  Santa Sime 🎅🏻🎄 (@FowldsSimon) reported 23 minutes ago from Stoke-on-Trent, England

  @virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.

• 
  J9PVFC (@J9PVFC) reported 25 minutes ago from Stoke-on-Trent, England

  @virginmedia recently downgraded my broadband package, but my Volt package hasn’t been reapplied to my account. Can you help as O2 show it’s active, but no options on your help site that direct me to someone to fix.

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 28 minutes ago from Stoke-on-Trent, England

  Oh shit my bad, @virginmedia 's having problems again... what a surprise..

• 
  sean cosgrove (@mymodlifecrisis) reported 29 minutes ago from Mow Cop, England

  @soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow

• 
  SBJ💙 (@SharonJukes) reported 30 minutes ago from Stoke-on-Trent, England

  Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia

• 
  dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported 36 minutes ago from Stoke-on-Trent, England

  @virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.

• 
  Julie Podet (@JuPo71) reported 40 minutes ago from Crewe, England

  @virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!

• 
  turnerandhooch® (@Turnerandhooch) reported 44 minutes ago from Newcastle-under-Lyme District, England

  @fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia

• 
  Ian Morris (@ianmorris04) reported 48 minutes ago from Checkley, England

  @JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.

• 
  Andrea Day (@Andreaeday) reported 53 minutes ago from Biddulph, England

  @virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.

• 
  Les Chaplin (@LesChaplin) reported 55 minutes ago from Stoke-on-Trent, England

  @virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that

• 
  Denise Powell (@PPowellfamily) reported 57 minutes ago from Barlaston, England

  @virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  STEPHEN (@stevied151181) reported 5 minutes ago

  @virginmedia I've just had a lovely chat with Kabeer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

• 
  Laura Rogowski Weldon (@LauraRWeldon) reported 13 minutes ago

  @HarrietHarman A government minister's family members were downloading porn on virgin media and claiming it back off the taxpayer the last time you lot were in power, so I'd pipe down if I were you.

• 
  Sophia (@tayyab57488257) reported 15 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_PRO_IPTV16 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Jackson Steele (@WindKar148977) reported 15 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV3 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies

• 
  safcpete 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@safcpete67) reported 15 minutes ago

  @y_alibhai @virginmedia The arrogance. You don’t get preferential treatment Yasmine due to your ‘awards’. Btw If you agree with SM ban for kids meaning we will all have to sign in to access SM then get used to this.

• 
  Zoe Is Dangermouse (@ZDangermouse) reported 16 minutes ago

  @virginmedia pathetic service and customer service is non existent… bye 👋

• 
  Keith Bridge (@leebridge1) reported 17 minutes ago

  @virginmedia Having **** with world cup coverage france and senegal poor picture quality. Pixelating and stammering ..

• 
  GingaGill💙👩🏻‍🎓😷  (@GingaGill) reported 19 minutes ago

  @SarahLudford @virginmedia @O2 Yep…sadly the service has declined since the two companies merged. They blocked my account for weeks for ‘ security reasons’. ( I had changed pw & looking for new deals) No one seemed unable to unblock it. Took several phone calls/DM’s/ emails etc.

• 
  Sandy Moore (@SandyMo45739639) reported 21 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV41 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies 😳

• 
  joey blower (@joeyblower) reported 23 minutes ago

  @y_alibhai @virginmedia What makes you special? Nothing especially after your comments on that poor baby and his caught and convicted killers! I’m guessing your award wasn’t for reading the room? You should never be seen on screen again