Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	Internet	4 days ago
Stoke-on-Trent	TV	14 days ago
Stoke-on-Trent	Internet	15 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  J9PVFC (@J9PVFC) reported 3 seconds ago from Stoke-on-Trent, England

  @virginmedia recently downgraded my broadband package, but my Volt package hasn’t been reapplied to my account. Can you help as O2 show it’s active, but no options on your help site that direct me to someone to fix.

• 
  Andy Picken (@andyvic7) reported 27 seconds ago from Stoke-on-Trent, England

  @drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them

• 
  Tiny Tog (@Tiny_Tog) reported 3 minutes ago from Stoke-on-Trent, England

  Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

• 
  Andrea Day (@Andreaeday) reported 4 minutes ago from Biddulph, England

  @virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.

• 
  Neil Barker (@NeilBarker72) reported 4 minutes ago from Stoke-on-Trent, England

  Is anybody having issues with @virginmedia internet. My neighbours is running ok but is off.

• 
  Andy Picken (@andyvic7) reported 9 minutes ago from Stoke-on-Trent, England

  @virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!

• 
  🍃Lana Banana🍂 (@Laaana_bananaaa) reported 15 minutes ago from Stoke-on-Trent, England

  How ******** can Virgin Media say it's too expensive to connect us with WiFi in this area and would take them years to earn it back, when other people in the smae street have it!!??? 🙃😠

• 
  Les Chaplin (@LesChaplin) reported 18 minutes ago from Stoke-on-Trent, England

  @virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that

• 
  chas plummer (@chasplummer1) reported 19 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia 2 days intermittent internet service. Website not available to register complaints

• 
  cara (@PeachyBeechy) reported 23 minutes ago from Stoke-on-Trent, England

  @virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.

• 
  Tiny Tog (@Tiny_Tog) reported 23 minutes ago from Stoke-on-Trent, England

  @virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia

• 
  Lady Gray (@princessandtoad) reported 31 minutes ago from Newcastle-under-Lyme District, England

  @StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful

• 
  Rocketman_86 (@Rocketman_86) reported 31 minutes ago from Stoke-on-Trent, England

  @virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance

• 
  James Hope (@gingerjames1990) reported 35 minutes ago from Stoke-on-Trent, England

  @virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice

• 
  Andrea Day (@Andreaeday) reported 36 minutes ago from Biddulph, England

  @virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.

• 
  Rob (@robbiedyson) reported 37 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia is there any outage with the Staffordshire area ST5

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 47 minutes ago from Stoke-on-Trent, England

  @virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.

• 
  Jacqui Riley (@cajriley51) reported 51 minutes ago from Stoke-on-Trent, England

  @virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please

• 
  Les Chaplin (@LesChaplin) reported 53 minutes ago from Stoke-on-Trent, England

  @McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!

• 
  KateCap ❤️ (@Kate223110) reported 58 minutes ago from High Offley, England

  And the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr Peter Dilworth 💙 #Woke #GTTO 😷 Blue Tick👀 (@PeterDilworth1) reported 4 minutes ago

  @virginmedia please help these people out. You are now aware of the situation and are not providing the service you are being paid for.

• 
  Adam (@adamebond) reported 11 minutes ago

  @virginmedia The Channel 4 app isn’t working on 360. It freezes before it gets to the main menu. Is that an issue on your end or theirs?

• 
  lightnet1 (@lightnet1) reported 11 minutes ago

  Virgin media offer a box , then don’t, offer remote control instead, cut your signal strength …ask to renew your contract way before end .. DODGY AVOID

• 
  Paul O'Brien (@PaulOBrienKil) reported 15 minutes ago

  @VMSportIE I strongly urge anyone thinking of subscribing to @virginmedia to NOT do it. Took over a hour to get through to customer service & they still won't fix their mistake. Shambles of an organisation.

• 
  MerlinJ & the Dowager. (@HamsterSick) reported 18 minutes ago

  @Johnty14 @virginmedia I can't stand virgin I will not be renewing that contract November **** that. I dont pay failure

• 
  🏴󠁧󠁢󠁳󠁣󠁴󠁿 Simon Forsyth 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@superbairn) reported 23 minutes ago

  @virginmedia are you trying to call ref my complaint. I believe I am trying to be scammed by people claiming to be from Virgin.

• 
  LGWLGWLGW (@lgwlgwlgw) reported 23 minutes ago

  @virginmedia another day another set of “intemittent service issues” can I make my payments to you intemittent depending on service availbility? Crock of **** service #crapbroadband

• 
  dharmi04 (@Dharmi04) reported 26 minutes ago

  @virginmedia my broadband seems to be down, can you check and fix ?

• 
  meg (@MeganJuliaaa_) reported 28 minutes ago

  “we are working hard to restore services as soon as possible” can’t wait to have no tv or internet for the whole weekend thanks virgin media for yet more shocking service

• 
  For Hod,for Harry,for England & St george (@CoulsdonTHFC) reported 28 minutes ago

  @virginmedia over a month with broadband issues, still not rectified after being told intermittent service, engineer visit & new router. Now intermittent service AGAIN .Quick enough to raise prices but not fix problems. Still no compensation either. NOT HAPPY 😡