Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	TV	4 days ago
Stoke-on-Trent	Internet	18 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Meyrick (@iMeyrick) reported 5 minutes ago from Stoke-on-Trent, England

  Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.

• 
  Andy Picken (@andyvic7) reported 9 minutes ago from Stoke-on-Trent, England

  @virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!

• 
  James Hope (@gingerjames1990) reported 10 minutes ago from Stoke-on-Trent, England

  @Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding

• 
  Wayne Thomas (@martialartnerd) reported 14 minutes ago from Stoke-on-Trent, England

  @virginmedia absolutely shocking treatment when trying to sort an upgrade out, asked to speak to the manager was told I can't sniggered at and the phone was then put down... we have three contracts Internet and tv with you safe to say we won't be renewing

• 
  turnerandhooch® (@Turnerandhooch) reported 15 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again

• 
  David Knight (@Knightfight7) reported 19 minutes ago from Stoke-on-Trent, England

  @virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace

• 
  Daz (Oaky) Holdcroft (@dazholdcroft1) reported 22 minutes ago from Stoke-on-Trent, England

  @TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate

• 
  Matthew Hughes (@MattHugheslives) reported 23 minutes ago from Stoke-on-Trent, England

  So @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.

• 
  Jacqui Riley (@cajriley51) reported 26 minutes ago from Stoke-on-Trent, England

  @virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further

• 
  Les Chaplin (@LesChaplin) reported 30 minutes ago from Stoke-on-Trent, England

  @virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 32 minutes ago from Stoke-on-Trent, England

  @virginmedia I experience this problem all the time. Our phones dont connect, our internet randomly drops out, this isnt a new problem. Just a frustrating one. Everytime we 'monitor it for a week then check back' nothing is ever fixed. Its just a bad service in general.

• 
  Andrea Day (@Andreaeday) reported 33 minutes ago from Biddulph, England

  @virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.

• 
  Alee (@AleeOwnzz) reported 33 minutes ago from Stoke-on-Trent, England

  @toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus

• 
  cara (@PeachyBeechy) reported 36 minutes ago from Stoke-on-Trent, England

  @virginmedia is there an issue with the internet service in ST4 Stoke on Trent?

• 
  Matt Harrison (@paramattharri84) reported 37 minutes ago from Stoke-on-Trent, England

  @virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service

• 
  Julie Podet (@JuPo71) reported 45 minutes ago from Biddulph, England

  @virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.

• 
  Andrew Dickerson (@andy_dickerson) reported 46 minutes ago from Stoke-on-Trent, England

  @virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.

• 
  Ian Fraser (@IXL) reported 48 minutes ago from Keele, England

  Dear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?

• 
  Andrew Dickerson (@andy_dickerson) reported 54 minutes ago from Stoke-on-Trent, England

  Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?

• 
  Andy Welsh 🍕 (@imandywelsh) reported 56 minutes ago from Stoke-on-Trent, England

  @virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Russell Frew (@rhfrew) reported 7 minutes ago

  @virginmedia The landing page is a pain in the backside. The user should be able to disable it if they want. Please issue a fix!

• 
  Mountain Walker 🏔 (@percesonator) reported 10 minutes ago

  @caz_fizz @MelJanie @virginmedia Virgin media, awful company.

• 
  meg (@MeganJuliaaa_) reported 21 minutes ago

  @virginmedia you said an outage was fixed in my area but the internet box is still flashing red?? why lie

• 
  Paul O'Brien (@PaulOBrienKil) reported 22 minutes ago

  @VMSportIE I strongly urge anyone thinking of subscribing to @virginmedia to NOT do it. Took over a hour to get through to customer service & they still won't fix their mistake. Shambles of an organisation.

• 
  andy spinoza (@andyspin) reported 23 minutes ago

  @virginmedia my screen keeps having a giant error message ‘Channel Failed’ over the picture which is actually working! Anyone else having this issue? Usual rubbish Virgin customer service not picking up - waiting over 45 mins now.

• 
  Mike Kemmett ⛳🏌🏻‍♂️🏏🏉 (@kemmo81) reported 23 minutes ago

  @virginmedia not internet/tv all day, please update when you will fix- wd5 area

• 
  Unainstein (@AstonVillaDoge) reported 24 minutes ago

  So done with @virginmedia, live chat is useless, offer you absolutely terrible deals 'Your renewal offer will be £15 a month more than you currently pay, despite above inflation cost increases every April and you will receive nothing extra in return. This is our biggest discount'

• 
  Dave Rutt (@DaveRutt2) reported 25 minutes ago

  @virginmedia can you help your call centres are useless!!! My sister has moved house as she and her husband are divorced and she has no contact with him. The ac is in his name , but she pays for it. All she wants is the ac to be in her name .. why is this so hard to do 🤬 ?

• 
  Ed Bodey (@eboders) reported 27 minutes ago

  @virginmedia hello! You recently sent me a new router but this now causes issues with some items that need a 2.4 connection. How do I resolve this please?

• 
  BEN GOODHIND (@BenGoodhind) reported 30 minutes ago

  @virginmedia No virgin services in Thornbury today with phone, tv and broadband all down. 2nd time this week and been down for almost 12 hours. Please explain the issue in bs35