Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	TV	1 day ago
Stoke-on-Trent	TV	5 days ago
Stoke-on-Trent	TV	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Will Hook (@williamtm) reported 59 seconds ago from Crewe, England

  @serenium @virginmedia Lots of ISPs don’t support it, not just VM.

• 
  Matt (@shent) reported 2 minutes ago from Stoke-on-Trent, England

  @virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔

• 
  Andrea Day (@Andreaeday) reported 2 minutes ago from Biddulph, England

  @virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.

• 
  sean cosgrove (@mymodlifecrisis) reported 3 minutes ago from Congleton, England

  @virginmedia apparently I have to be at my dads house. Well that would be a long shot as I live 20 miles away and have to work. So they WONT help a 78 year old deaf man. Richard Branson. You’ll be 78 one day and no ****** will help you.

• 
  dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported 10 minutes ago from Stoke-on-Trent, England

  @virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.

• 
  Cook Pass Babtridge (@andytideswell) reported 17 minutes ago from Stoke-on-Trent, England

  @virginmedia absolutely awful service. So much for looking after elderly and vulnerable customers. Trying to sell services that are not needed or wanted.

• 
  Alena (@AlenaCopeland_1) reported 19 minutes ago from Stoke-on-Trent, England

  @Turnerandhooch @virginmedia Shocking service they are

• 
  James Hope (@gingerjames1990) reported 27 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!

• 
  Tiny Tog (@Tiny_Tog) reported 28 minutes ago from Stoke-on-Trent, England

  @virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia

• 
  sean cosgrove (@mymodlifecrisis) reported 28 minutes ago from Congleton, England

  @virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you

• 
  Connor / MN (@CJMontford) reported 31 minutes ago from Newcastle-under-Lyme District, England

  Virgin Media is DOG AWFUL

• 
  𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported 34 minutes ago from Mow Cop, England

  Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

• 
  James Hope (@gingerjames1990) reported 36 minutes ago from Stoke-on-Trent, England

  @virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice

• 
  Mark ODonnell (@TheLensman) reported 36 minutes ago from Crewe, England

  @virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.

• 
  Adam Bocca (@adam_bocca) reported 38 minutes ago from Stoke-on-Trent, England

  @Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia

• 
  James O'Hara (@jamesjohara) reported 38 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia do any of your technical support staff have the first clue what they’re on about?

• 
  bazza baz (@demonbaz666) reported 40 minutes ago from Stoke-on-Trent, England

  No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.

• 
  James Hope (@gingerjames1990) reported 46 minutes ago from Stoke-on-Trent, England

  @Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding

• 
  James Hope (@gingerjames1990) reported 48 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved

• 
  Andy Picken (@andyvic7) reported 48 minutes ago from Stoke-on-Trent, England

  @virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  lc (@paperpussies) reported 6 minutes ago

  @fatima_gunning how is virgin media giving time to these half cast coloured pricks, this is IRELAND, **** them and their views, who fuking cares what they say

• 
  aeri♡ (@aerikittie) reported 8 minutes ago

  @thevoteuk i remember what an absolute ******* nightmare virgin media was years back, they made it so bloody hard but once i was free i was like absolutely never again what the hell

• 
  Alan Roberts (@AlanRob68902430) reported 9 minutes ago

  @DarcKni68649817 @virginmedia There shite ran by a company in the Philippines there is NO customer services anymore

• 
  oodaluke 🇺🇦🇪🇺 (@oodaluke) reported 13 minutes ago

  @cw_fc26 Same here, Virgin Media issue

• 
  oodaluke 🇺🇦🇪🇺 (@oodaluke) reported 19 minutes ago

  @Ochai_Muse Virgin media issue

• 
  AHMADINHO 🇳🇬🇬🇧 (@dinho_1545) reported 21 minutes ago

  @omooba_adebisi1 Not everyone has service in my building. Only three and virgin media

• 
  paul d (@pauldewolfe) reported 22 minutes ago

  @virginmedia I’m now speaking to your web team, who have found a better offer that your renewal team couldn’t. It’s too late now, though, as I want to cancel.

• 
  Scouse House Bouncy Music (@ScouseBouncy) reported 23 minutes ago

  @virginmedia @D4N7O Been broken for over 2 weeks!

• 
  Tom (@HereComesTheKop) reported 25 minutes ago

  @virginmedia is scum. Atrocious customer service.

• 
  Savannah (@justicenowxxx) reported 28 minutes ago

  O2 @O2Help @VirginMedia This complaint has involved 25+ written exchanges, contradictory information, refusal to provide a senior review, and now a complete service failure abroad. I need O2 to fix roaming immediately, refund any charges, and review goodwill compensation properly