Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newcastle under Lyme, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
@virginmedia do any of your technical support staff have the first clue what they’re on about?
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
@virginmedia my internet is down, again 🙃 I'm in ST4
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!
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Lesley Arnold
(@LesleyA14768590) reported
from
Stoke-on-Trent, England
Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all
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Julie Leech
(@whipblue) reported
from
Newcastle-under-Lyme District, England
@virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi
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Ian Morris
(@ianmorris04) reported
from
Checkley, England
@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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Richard Gannon
(@RichardGannon23) reported
from
Newcastle-under-Lyme District, England
@virginmedia my broadband and TV services seem to be down again since 5am
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding
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Andy
(@AndyType2) reported
from
Newcastle-under-Lyme District, England
@virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved
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Andrew Dickerson
(@andy_dickerson) reported
from
Stoke-on-Trent, England
@virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.
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Matthew Hughes
(@MattHugheslives) reported
from
Stoke-on-Trent, England
So @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.
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Richy
(@Rich_carless) reported
from
Stoke-on-Trent, England
Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!
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Tim Ray
(@timothyray) reported
from
Tean, England
@Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.
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Andrew Dickerson
(@andy_dickerson) reported
from
Stoke-on-Trent, England
Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mem 🤓
(@Memdozer) reported
@virginmedia Knowing how hard you work to get new custom, I’m shocked at how poor your service is to retain my business when I move house. Your bot is not fit for purpose. If I can’t get any joy by midday I’m going to move to a new provider as I need my internet sorted ASAP.
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Gary Copland 🟥🟨
(@CoplandGary) reported
@virginmedia Local services down. Happening too often though. It’s not good enough. You’re providing a service ( not cheap either) & it’s not acceptable
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kevin baird
(@kevinbaird3) reported
@virginmedia Is there any chance of just sending a new hub out. That should solve the problem been as the service statis is stating that everything is fine
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Ralph Brookfield 💙
(@BeeRalph) reported
@virginmedia My hub broken. Need a new one. Simple eh? But apparently you spent millions on an army of bots to infuriate your customers instead of investing in competent service staff to handle such routine ops. You suck at the highest level of corporate wonkness!
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Nicola Krzystyniak
(@nicolakrzy) reported
@virginmedia Received a text from @virginmedia this morning saying engineer on hold as network issue in area. Waiting for updates.
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Hanten
(@Hanten69) reported
@virginmedia No, what I would like is for someone to come and actually fix my router so I can get my last minute college work and actual work done.
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Emma
(@emmah2484) reported
@virginmedia There isnt an estimated fix time the whole street is still off I have a technician coming Thursday to look at the equipment even though it's the whole street. So in the mean time I'll watch a blank tv screen and lose a fortune on not being able to work from home
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Emma
(@emmah2484) reported
@virginmedia It's not showing an outage it says everyones services are fine and yet 3 of the neighbours cant even ring up because there phone isnt working
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Emma
(@emmah2484) reported
@virginmedia I've literally just said this to customer service that booked the engineer the whole street is off. I wont be paying £25 fee either I've told him that it's the whole street off
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lorna Taylor
(@LornaTayaz) reported
@virginmedia He's refusing to call you again as am I to be honest we have spent over 15 hours trying to sort this out with your wonderful customer services - who has another hour to explain - not us - I can't take the stress and anxiety anymore