Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	Internet	5 days ago
Stoke-on-Trent	Wi-fi	6 days ago
Stoke-on-Trent	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  cara (@PeachyBeechy) reported 8 seconds ago from Stoke-on-Trent, England

  @virginmedia is there an issue with the internet service in ST4 Stoke on Trent?

• 
  Tiny Tog (@Tiny_Tog) reported 2 minutes ago from Stoke-on-Trent, England

  @virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia

• 
  𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported 2 minutes ago from Mow Cop, England

  Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

• 
  Anthony Hibbs (@HibbsA) reported 5 minutes ago from Newcastle-under-Lyme District, England

  @Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁

• 
  Wayne Thomas (@martialartnerd) reported 5 minutes ago from Stoke-on-Trent, England

  @virginmedia absolutely shocking treatment when trying to sort an upgrade out, asked to speak to the manager was told I can't sniggered at and the phone was then put down... we have three contracts Internet and tv with you safe to say we won't be renewing

• 
  cara (@PeachyBeechy) reported 8 minutes ago from Stoke-on-Trent, England

  @virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.

• 
  Neil hughes (@hughes_nh) reported 10 minutes ago from Stoke-on-Trent, England

  @DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔

• 
  Sophie Bridgett (@sophiebridgett) reported 19 minutes ago from Stoke-on-Trent, England

  @virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(

• 
  Matt Bennett (@MattBennett93) reported 25 minutes ago from Stoke-on-Trent, England

  @virginmedia Well do you not think if I'm only getting a service for 80% of the time, I should only be paying 80% of the bill?

• 
  Lesley Arnold (@LesleyA14768590) reported 25 minutes ago from Stoke-on-Trent, England

  Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all

• 
  Matt (@shent) reported 26 minutes ago from Stoke-on-Trent, England

  @virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...

• 
  Matthew Hughes (@MattHugheslives) reported 28 minutes ago from Stoke-on-Trent, England

  So @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.

• 
  sean cosgrove (@mymodlifecrisis) reported 28 minutes ago from Congleton, England

  So @virginmedia don’t understand my 78 year old deaf father cannot call them. They call me as asked out of the blue and tell me they can’t fix the broadband problem, they WONT send an engineer out and I’m getting upset because I’m not hearing what I want. They got that right x

• 
  bazza baz (@demonbaz666) reported 33 minutes ago from Stoke-on-Trent, England

  Internet is shit will be streaming sum time tonight fking virgin media r shit

• 
  Rocketman_86 (@Rocketman_86) reported 38 minutes ago from Stoke-on-Trent, England

  @virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance

• 
  Matt (@shent) reported 44 minutes ago from Stoke-on-Trent, England

  @virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings

• 
  Steve woolliscroft (@swoolly1970) reported 46 minutes ago from Stoke-on-Trent, England

  @virginmedia I’m trying to watch @stokecity , I pay you good/ hard earned money for your service and this is what you give #shocking

• 
  Meyrick (@iMeyrick) reported 53 minutes ago from Stoke-on-Trent, England

  @zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.

• 
  Tim Ray (@timothyray) reported 57 minutes ago from Tean, England

  @Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.

• 
  Daz (Oaky) Holdcroft (@dazholdcroft1) reported 60 minutes ago from Stoke-on-Trent, England

  @TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RPD Pacer (@rpd_pacer) reported 4 minutes ago

  @Cloverbeech @virginmedia Just checked. Their top range broadband is as much as my VM bundle. The service we get is really good, it's the absolutely shocking customer service that comes with it 🙄🙄🙄

• 
  megb (@Gbarch1) reported 6 minutes ago

  @virginmedia Ok, how about replying to my many messages? We are close to the 48 hour compensation deadline for loss of service and with an apparent 'fix' planned for Monday at 12 you are going to owe alot of people.

• 
  Ollie McManus (@OliverGMcManus) reported 7 minutes ago

  @virginmedia I have raised a complaint and they haven't addressed it for me.

• 
  Graham FIrth 🇬🇧💙💛🤍🐕 (@firth_graham) reported 12 minutes ago

  Thanks @virginmedia for cancelling installation due today with less than 24 hours notice. Great you think it’s acceptable to now leave me for 2 weeks with no working from home or security cameras. Customer services can’t be bothered to call back, guess I’m leaving before joining

• 
  Dave McGarry (@RealDaveMc) reported 13 minutes ago

  @PremSportsTV Please fix the sound sync on the @virginmedia feed for the @NASCAR race stream.

• 
  TB (@Peerabeee) reported 16 minutes ago

  @virginmedia I am paying for a service you cannot deliver. Multiple failed engineer visits (Dec 24, Jan 22) & internet is still broken. Now you demand an illegal cancellation fee? Formal complaint raised: C-010626172 (Yeliz Guven Bilgin). @Ofcom #VirginMedia #Ofcom #Broadband

• 
  Joy Harris (@bengalisgirl) reported 18 minutes ago

  @virginmedia My tv screen has message saying Network out of range days of no service for hour upon hour

• 
  Melina Kakoulidis (@MelinaKakoulid7) reported 19 minutes ago

  @virginmedia Can customer services agents @virginmedia be more human and less computers please? The customer services agents needs to listen on what is being said. The minute a phone call goes off script the agents are so confused and doesn't know how to speak and listen

• 
  glazersout (@siralexisared) reported 19 minutes ago

  @LucyProxxyfox @O2 @virginmedia Good luck with a complaint Lucy, mine is nearly 5 months old after O2 cancelled an iwatch contract incorrectly and stuck an arrangement to pay on my credit file, which stays for 6 years. About to go to the ombudsman

• 
  John (@Johnm7fr) reported 21 minutes ago

  @OliverGMcManus @virginmedia I had them at my mothers when I lived there. ******* useless. Got my own house and the previous tenants had Toob so it was all set up just had to make an account with them. Haven’t had a single issue. £25 a month and the speeds are great as well