Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, and Leek.

City	Problem Type	Report Time
Stoke-on-Trent	Internet	4 days ago
Stoke-on-Trent	Internet	5 days ago
Stoke-on-Trent	Total Blackout	10 days ago
Stoke-on-Trent	Wi-fi	14 days ago
Stoke-on-Trent	TV	16 days ago
Stoke-on-Trent	TV	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  sean cosgrove (@mymodlifecrisis) reported 1 minute ago from Mow Cop, England

  @soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 1 minute ago from Stoke-on-Trent, England

  @virginmedia damn i get its 2am but your internet is Shit. If it wasnt for student accomodation you can bet your ass I'd have changed provider by now..

• 
  Iwan Evans (@iwanevans) reported 8 minutes ago from Congleton, England

  @virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 8 minutes ago from Stoke-on-Trent, England

  @virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.

• 
  Matt (@shent) reported 15 minutes ago from Stoke-on-Trent, England

  @virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔

• 
  Tiny Tog (@Tiny_Tog) reported 16 minutes ago from Stoke-on-Trent, England

  Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 19 minutes ago from Stoke-on-Trent, England

  @virginmedia I experience this problem all the time. Our phones dont connect, our internet randomly drops out, this isnt a new problem. Just a frustrating one. Everytime we 'monitor it for a week then check back' nothing is ever fixed. Its just a bad service in general.

• 
  Adam Bocca (@adam_bocca) reported 25 minutes ago from Stoke-on-Trent, England

  @Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia

• 
  Matt (@shent) reported 29 minutes ago from Stoke-on-Trent, England

  @virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings

• 
  sean cosgrove (@mymodlifecrisis) reported 32 minutes ago from Congleton, England

  @virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you

• 
  Andrea Day (@Andreaeday) reported 34 minutes ago from Biddulph, England

  @virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.

• 
  Andrea Day (@Andreaeday) reported 36 minutes ago from Biddulph, England

  @virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.

• 
  sean cosgrove (@mymodlifecrisis) reported 37 minutes ago from Congleton, England

  @virginmedia apparently I have to be at my dads house. Well that would be a long shot as I live 20 miles away and have to work. So they WONT help a 78 year old deaf man. Richard Branson. You’ll be 78 one day and no ****** will help you.

• 
  Andrea Day (@Andreaeday) reported 42 minutes ago from Biddulph, England

  @virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.

• 
  sean cosgrove (@mymodlifecrisis) reported 46 minutes ago from Congleton, England

  So @virginmedia don’t understand my 78 year old deaf father cannot call them. They call me as asked out of the blue and tell me they can’t fix the broadband problem, they WONT send an engineer out and I’m getting upset because I’m not hearing what I want. They got that right x

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 46 minutes ago from Stoke-on-Trent, England

  Oh shit my bad, @virginmedia 's having problems again... what a surprise..

• 
  Adam Bocca (@adam_bocca) reported 51 minutes ago from Stoke-on-Trent, England

  @virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.

• 
  cara (@PeachyBeechy) reported 52 minutes ago from Stoke-on-Trent, England

  @virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.

• 
  Neil evans EVO (@neilevo18781967) reported 54 minutes ago from Stoke-on-Trent, England

  @virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really

• 
  Matt (@shent) reported 54 minutes ago from Stoke-on-Trent, England

  @virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Katherine Wade (@kaitee73) reported 8 minutes ago

  @virginmedia @MeganJuliaaa_ Everyone is having issues!

• 
  99Red-Baboons-Go-Sigh #WAF (@Richard66629722) reported 10 minutes ago

  @BorisJohnson @virginmedia @O2 You change the law that enables them to charge and not congratulate them for sticking with how things were. Have you any idea how stupid that is?

• 
  Olive (@mbonbs) reported 11 minutes ago

  @virginmedia I am now being told by a live chat agent that the device is not even in stock and I had to reach out to find this out. How can you promise delivery for a device you don't even have in stock? Appauling customer service

• 
  Chirs Rawley (@RawleyChirs) reported 12 minutes ago

  @virginmedia No, nothing resolved. As predicted. I'm still in an online queue but no-one will respond. Farce. I don't have the words to describe how bad @virginmedia is.

• 
  Yvonne Elliott (@yelliott6) reported 13 minutes ago

  @virginmedia Yes I have and have been told the TV and Internet is down till about 7.45pm today. Then they text me a link which doesn't work. Just real poor customer service to be honest.

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿Vandervecken🇬🇧🇺🇸🇨🇦🇦🇺🇮🇱 (@Avalon262) reported 15 minutes ago

  @BorisJohnson @virginmedia @O2 Tesco mobile also have kept no roaming charges , though they run on O2 network so no real surprises 👍🏻

• 
  Andrew Flynn (@andrewlflynn) reported 15 minutes ago

  @virginmedia Tried with Safari, Chrome and Firefox, all have the same issue even after Cookies are cleared.

• 
  ThePoliticalSpectre (@ThePolSpecLGBTQ) reported 16 minutes ago

  @NadineDorries @virginmedia @O2 Always someone else fault isn’t it Nadders, never just that you and the rest of your pathetic bunch are incompetent

• 
  StephanieCC (@StephanieCC11) reported 18 minutes ago

  @virginmedia could you please add a link to your website that tells customers how to get in touch regarding a deceased customer? No facility to search. No obvious option to phone or email? Its not very helpful. Would appreciate contact details please.

• 
  David Rose (@rosedavidrose10) reported 26 minutes ago

  @NadineDorries @virginmedia @O2 Utter nonsense, you either know it and you’re lying or you don’t, in which case you’re an idiot