Virgin Media

Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newcastle under Lyme, Staffordshire, England 01/17/2026 06:10

January 17: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newcastle under Lyme, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Wi-fi
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further

  • TheLensman Mark ODonnell (@TheLensman) reported from Crewe, England

    @virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.

  • marcalmond7 Marc Almond (@marcalmond7) reported from Stoke-on-Trent, England

    @TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!

  • PeachyBeechy cara (@PeachyBeechy) reported from Stoke-on-Trent, England

    @virginmedia is there an issue with the internet service in ST4 Stoke on Trent?

  • iMeyrick Meyrick (@iMeyrick) reported from Stoke-on-Trent, England

    @zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.

  • richiechuff Richie Knight (@richiechuff) reported from Stoke-on-Trent, England

    @virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service

  • sophiebridgett Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England

    @virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫

  • CJMontford Connor / MN (@CJMontford) reported from Newcastle-under-Lyme District, England

    Virgin Media is DOG AWFUL

  • TheLensman Mark ODonnell (@TheLensman) reported from Newcastle-under-Lyme District, England

    @virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong

  • Rocketman_86 Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them

  • demonbaz666 bazza baz (@demonbaz666) reported from Stoke-on-Trent, England

    No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.

  • SharonJukes SBJ💙 (@SharonJukes) reported from Stoke-on-Trent, England

    Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Sorry doesn't fix the problem

  • princessandtoad Lady Gray (@princessandtoad) reported from Newcastle-under-Lyme District, England

    @StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful

  • Rocketman_86 Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance

  • sophiebridgett Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England

    @virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(

  • Ohrate_Tri Chris Walton (@Ohrate_Tri) reported from Stoke-on-Trent, England

    @virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.

  • robbiedyson Rob (@robbiedyson) reported from Newcastle-under-Lyme District, England

    @virginmedia is there any outage with the Staffordshire area ST5

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • coach_conk Port7 (@coach_conk) reported

    @talkMacca @virginmedia There is no benefit for loyalty. Hence sites like compare the market. My vehicle insurance renewal came through.I got a cheaper quote for same cover. I rang to cancel and they said they would match it. My reply. No, you should have quoted me that to begin with!!

  • Joanneconnearn1 Joanne connearn (@Joanneconnearn1) reported

    @virginmedia Yes of course I have!!! You are working on a fix, you've been working on this fix for months!! Please, offer some useful help or advice

  • cmorgs66 Claire Morgan (@cmorgs66) reported

    @virginmedia Yea obviously I’ve had to claim money off a bill before since this has happened a number of times but to be honest a fiver off for 5 days of no internet really doesn’t help when we both work from home and have had to hotspot off mobiles the entire time.

  • callyauckland caroline auckland (@callyauckland) reported

    @virginmedia Although the service comes back intermittently

  • SamRfc2 Sam🏰 (@SamRfc2) reported

    @virginmedia Estimated time for it to be fixed 15:25😭😭😭 **** offff

  • Somanath29 Somanath Nanda (@Somanath29) reported

    @virginmedia Do you know how awful your support System is! Even they drop the call without answering to my queries. Does your area manager even know about my case for house move request??

  • aileenpearl4 aileen pearl (@aileenpearl4) reported

    @virginmedia @virginmedia you still don’t reply and I can’t even get through on the 150 number! Tell me how I can CANCEL MY CONTRACT 🤬. @virginmedia you are a disgrace and have no right to be charging for your appalling service. How you call yourselves a communications company is beyond me!

  • LeftherisR Leftheris Ridgeway (@LeftherisR) reported

    @virginmedia 03456000789 not working

  • LyleFulton Lyle Fulton (@LyleFulton) reported

    @virginmedia @alis_w_davies I can pick this up, as I live with Alis, and I am the accountant the holder. I have been told now 4 times by your operative on the phone that an issue is being looked at by engineers, and there is an outage in the area. I have finally been told its to do with replacing cables.

  • paulcbrom1 paul c brom (@paulcbrom1) reported

    @EmtbRob @virginmedia Yes. Gu15. Broadband went down about 30-45 minutes agi