Virgin Media

Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newcastle under Lyme, Staffordshire, England 01/20/2026 22:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newcastle under Lyme, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

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City Problem Type Report Time
United KingdomStoke-on-Trent Total Blackout
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Wi-fi
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • MattHugheslives Matthew Hughes (@MattHugheslives) reported from Stoke-on-Trent, England

    So @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.

  • timothyray Tim Ray (@timothyray) reported from Tean, England

    @Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.

  • AndyType2 Andy (@AndyType2) reported from Newcastle-under-Lyme District, England

    @virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.

  • andy_dickerson Andrew Dickerson (@andy_dickerson) reported from Stoke-on-Trent, England

    @virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Stoke-on-Trent, England

    @virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.

  • ChrisLaws1 Chris Laws (@ChrisLaws1) reported from Cheadle, England

    @virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved

  • LesleyA14768590 Lesley Arnold (@LesleyA14768590) reported from Stoke-on-Trent, England

    Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice

  • andy_dickerson Andrew Dickerson (@andy_dickerson) reported from Stoke-on-Trent, England

    Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?

  • Rich_carless Richy (@Rich_carless) reported from Stoke-on-Trent, England

    Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain

  • RichardGannon23 Richard Gannon (@RichardGannon23) reported from Newcastle-under-Lyme District, England

    @virginmedia my broadband and TV services seem to be down again since 5am

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!

  • J9PVFC J9PVFC (@J9PVFC) reported from Stoke-on-Trent, England

    @virginmedia recently downgraded my broadband package, but my Volt package hasn’t been reapplied to my account. Can you help as O2 show it’s active, but no options on your help site that direct me to someone to fix.

  • IXL Ian Fraser (@IXL) reported from Keele, England

    Dear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!

  • Faeeeriee Kerys🐝🇺🇦🙏🏻 (@Faeeeriee) reported from Stoke-on-Trent, England

    Think Virgin Media just **** the bed. What’s happened?

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Stoke-on-Trent, England

    @virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.

  • dazholdcroft1 Daz (Oaky) Holdcroft (@dazholdcroft1) reported from Stoke-on-Trent, England

    @TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ArchitectEnigma ArchitectEnigma (@ArchitectEnigma) reported

    @dtg226 @virginmedia Don’t bother, we haven’t had broadband for almost 12hours with no sign of a fix as sky don’t help you

  • kateintheplace Kate (@kateintheplace) reported

    .@virginmedia help! There has been VM essential works happening today and we haven’t had any internet *all day* It’s been very disruptive for us and still no sign of internet even now - any idea when it will be back up?!

  • drewsonix Drew White (@drewsonix) reported

    @k_veves @virginmedia Absolutely. And every night I get the "go-slow" around midnight/1am. Pages crawl.. router reboots etc. Which would be fine if it were reliable in the day.

  • RlRobinlester Robin Lester (@RlRobinlester) reported

    Hi anyone got virgin media ? Awful service trying to watch catch up TV and yet again connection lost please reboot your box WHY ? I pay £130 mth I expect a far better service

  • smartarce Spiteful evil (@smartarce) reported

    @AnnavsAnna1 @virginmedia Seems like it’s the normal, daughter left valuable no signal, and the contractors for the outside work have not turned up in weeks

  • TimBarlow6 Tim Barlow (@TimBarlow6) reported

    @tombradby @virginmedia Totally normal customer service from @virginmedia. I’ve just started paying for internet boosters as there technician installed my hub in the wrong place and then want to charge me £98 to move it

  • IzadpanahSasan Sas Izadpanah (@IzadpanahSasan) reported

    @virginmedia Yes several times. They have escalated it themselves and are getting nowhere. This is why I have resorted to Twitter, hoping that someone can intervene to help them move my Virgin Media service to our new house.

  • brandinson Brandon Manu (@brandinson) reported

    @virginmedia my broadband has been down the whole day in the Enfield area. When is this going to be fixed

  • Kellovatt96 Kel❤️ (@Kellovatt96) reported

    What I love is that I’m paying @virginmedia £50 a month for 200mbps & I get about 22mbps no matter how many times I call them to tell them how **** there internet is or how many engineers come out.

  • Goonairb Binoy Nair (@Goonairb) reported

    @virginmedia Se26 area has been having issues for the past few days and how long does it take to sort it out?? Don’t see the delay with taking payments when you are very punctual! Absolute joke!!