Virgin Media outages and service status in Newcastle under Lyme, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 0 outage signals in the last 24 hours around Newcastle under Lyme, including 0 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received Jun 28, 7:32 PM GMT+1.
- TV (82%)
- Internet (12%)
- Wi-fi (6%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 2: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newcastle under Lyme, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
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TV | 4 days ago |
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TV | 4 days ago |
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TV | 4 days ago |
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TV | 5 days ago |
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TV | 5 days ago |
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TV | 5 days ago |
Nearby cities with recent reports
11 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
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Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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dean condliffe 🏴 (@DeanCondliffe) reported from Stoke-on-Trent, England@virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.
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Andy Welsh 🍕 (@imandywelsh) reported from Stoke-on-Trent, England@virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻
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Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England@virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August
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Richard Gannon (@RichardGannon23) reported from Newcastle-under-Lyme District, England@virginmedia my broadband and TV services seem to be down again since 5am
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Julie Leech (@whipblue) reported from Newcastle-under-Lyme District, England@virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi
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Julie Podet (@JuPo71) reported from Crewe, England@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
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bazza baz (@demonbaz666) reported from Stoke-on-Trent, EnglandNo stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.
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Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England@virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them
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Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England@virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.
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Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, England@virginmedia Yes I’ve checked it each time it has occurred and there’s no problem showing, I’ve also restarted and rebooted numerous times over the last couple of days and it still intermittently just stops working.
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Matthew Hughes (@MattHugheslives) reported from Stoke-on-Trent, EnglandSo @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.
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Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England@virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia
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Lady Gray (@princessandtoad) reported from Newcastle-under-Lyme District, England@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
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Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
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Anthony Hibbs (@HibbsA) reported from Newcastle-under-Lyme District, England@Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁
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Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, EnglandGet priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2
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Beth Emma (@beth_emma_) reported from Stoke-on-Trent, EnglandThis is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬
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💻gremlins r us💻 (@PlumbousSkin) reported from Stoke-on-Trent, England@virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bhavin (@Bhavinmaru2020) reported@virginmedia There is no resolution time given, so that’s why i am escalating. If this continues I will want to what procedure make formal complaint and get issue fixed.
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STEPHEN (@stevied151181) reported@virginmedia I've just had a lovely chat with Kabeer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟
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UnTzY 🚶🏻 (@untzy) reported@HayekAndChips @virginmedia @MartinSLewis They are a nightmare, make it hard as possible to cancel.
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Drackard (@Drackard) reportedVirgin Media genuinely have to be one of the worst companies in existence. A no show on an engineer, three days in a row.
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jason (@Jason29wctb) reported@virginmedia All they say is need a engineer and I tell them no but send them any way knowing they can't fix it ,if I cancel £1600 ,even tho it's illegal to hold me I a contract with a service that's not fit for purpose
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Peter Ould (Deeper Magic / Before Dawn Time) (@PeterOuld) reportedHey @virginmedia - I can't login to my account on a web browser. Keeps failing regardless of browser. The issue is definitely your end.
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🐺 (@stefan655) reported@virginmedia I've just had one of the worst customer service experiences I've ever encountered over the phone. The representative I spoke to today was incredibly rude, dismissive, and unhelpful throughout the call!
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Murdocke (@murdocke) reported@virginmedia your broadband has gotten noticeably bad these last few years, you used to be impeccable but now there’s always some fault you can’t fix and it gets pushed back again and again. ******** has happened to you? Your engineers lately are ******* shite. (Customer for 25 years)
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Peter john (@elantn5) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV3 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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Michael SniedzeHinde (@MichaelSniedzeH) reported@virginmedia not tv service in the WD4 area since last night!