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Virgin Media

Virgin Media outages and service status in Newcastle under Lyme, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Newcastle under Lyme, including 0 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • 92% TV (92%)
  • 4% Internet (4%)
  • 4% Wi-fi (4%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

CityProblem TypeReport Time
Stoke-on-Trent TV 12 days ago
Stoke-on-Trent TV 13 days ago

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • andytideswell
    Cook Pass Babtridge (@andytideswell) reported from Stoke-on-Trent, England

    @virginmedia absolutely awful service. So much for looking after elderly and vulnerable customers. Trying to sell services that are not needed or wanted.

  • HibbsA
    Anthony Hibbs (@HibbsA) reported from Newcastle-under-Lyme District, England

    @Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁

  • Tiny_Tog
    Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England

    Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

  • LesChaplin
    Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that

  • iwanevans
    Iwan Evans (@iwanevans) reported from Congleton, England

    @virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit

  • ChrisLaws1
    Chris Laws (@ChrisLaws1) reported from Cheadle, England

    @virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments

  • BarryWi32733397
    Barry Williams (@BarryWi32733397) reported from Hixon, England

    @staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky

  • cajriley51
    Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.

  • LesChaplin
    Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August

  • DeanCondliffe
    dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Stoke-on-Trent, England

    @virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.

  • sophiebridgett
    Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England

    @virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫

  • sh33ran7
    Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, England

    @virginmedia I have yes and there is no problem detected. This has been happening for 3 days now.

  • adam_bocca
    Adam Bocca (@adam_bocca) reported from Stoke-on-Trent, England

    @Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia

  • gingerjames1990
    James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!

  • andy_dickerson
    Andrew Dickerson (@andy_dickerson) reported from Stoke-on-Trent, England

    @virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.

  • paramattharri84
    Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England

    @KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone

  • Turnerandhooch
    turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia

  • Kate223110
    KateCap ❤️ (@Kate223110) reported from High Offley, England

    And the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke

  • PlumbousSkin
    💻gremlins r us💻 (@PlumbousSkin) reported from Stoke-on-Trent, England

    Oh shit my bad, @virginmedia 's having problems again... what a surprise..

  • beth_emma_
    Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • quiquisworld
    Q🍒𒉭🐆 (@quiquisworld) reported

    Fam I was moved to in a&e and by the guy that came to fix my wifi by virgin media they should be more afraid

  • Minutemarketio
    Minute Market (@Minutemarketio) reported

    Virgin Media Gets Fined 🫰 Virgin Media was hit with a £28 million, or roughly $37 million, fine by UK regulator Ofcom for repeatedly making it harder for customers to cancel contracts between 2022 and 2024. That is not just a consumer-rights story. It is a warning for telecom and subscription businesses that “retention tricks” can become regulatory liabilities. In a market obsessed with recurring revenue, cancellation friction is now a legal risk.

  • martyfarty
    Martin Power (@martyfarty) reported

    @virginmedia Three days of messages and still no further and not even an offer of a solution #epicfail

  • bombdiggy__
    nico 🏁 (@bombdiggy__) reported

    @theashrb They all read of a script. If Customer wants A then take this step to see if you can offer them B instead. I hate O2/virgin media

  • liz_langfield
    Liz Langfield (@liz_langfield) reported

    @ArturNadol7566 So Virgin Media has to pay a fine of £28m for the deliberate mistreatment of customers. But where does that money actually go? Certainly not to their customer-victims of their mistreatment. As always, fines paid by large corporations and companies NEVER benefit the victims.

  • ryanbrittain1
    Ryan Brittain (@ryanbrittain1) reported

    @virginmedia @ElJaffoGuzman I’ve had the same issue, my virgin media bill is twice as expensive as the next nearest price. Virgin not interested. I could cancel and rejoin it would be cheaper and cost them

  • jaluch
    Christine💙 (@jaluch) reported

    @virginmedia Received new remotes for your new service main remote works second one does not HELP.

  • stuzig
    Stewart Hunt (@stuzig) reported

    @virginmedia why is my Internet and TV cutting out several times a day, every day? Was told it would be fixed and to call back if still having problems and now completely unable to get through to anyone. This is not acceptable service

  • b4ran4bus
    Modern day King of moderate degeneracy (@b4ran4bus) reported

    @Stsantek @virginmedia Awful

  • MrRWatts
    Ryan (@MrRWatts) reported

    @virginmedia trying to reach a human as you've cancelled my broadband early and your IVR? No wonder you got fined 28million... any chance of actually getting help from someone?