Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, and Leek.

City	Problem Type	Report Time
Stoke-on-Trent	TV	11 hours ago
Stoke-on-Trent	TV	11 hours ago
Stoke-on-Trent	Internet	6 days ago
Stoke-on-Trent	Internet	6 days ago
Stoke-on-Trent	Total Blackout	12 days ago
Stoke-on-Trent	Wi-fi	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  David Knight (@Knightfight7) reported 40 seconds ago from Stoke-on-Trent, England

  @virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service

• 
  bazza baz (@demonbaz666) reported 2 minutes ago from Stoke-on-Trent, England

  Internet is shit will be streaming sum time tonight fking virgin media r shit

• 
  Tiny Tog (@Tiny_Tog) reported 3 minutes ago from Stoke-on-Trent, England

  Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

• 
  Julie Podet (@JuPo71) reported 5 minutes ago from Crewe, England

  @virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!

• 
  Alee (@AleeOwnzz) reported 9 minutes ago from Stoke-on-Trent, England

  @toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus

• 
  Les Chaplin (@LesChaplin) reported 9 minutes ago from Stoke-on-Trent, England

  @virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August

• 
  Andy Picken (@andyvic7) reported 12 minutes ago from Stoke-on-Trent, England

  @virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service

• 
  James O'Hara (@jamesjohara) reported 17 minutes ago from Newcastle-under-Lyme District, England

  Er....@virginmedia it's not working!

• 
  Tiny Tog (@Tiny_Tog) reported 24 minutes ago from Stoke-on-Trent, England

  Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider

• 
  Les Chaplin (@LesChaplin) reported 27 minutes ago from Stoke-on-Trent, England

  @McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!

• 
  Julie Podet (@JuPo71) reported 30 minutes ago from Biddulph, England

  @virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!

• 
  David Knight (@Knightfight7) reported 31 minutes ago from Stoke-on-Trent, England

  @virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace

• 
  Will Hook (@williamtm) reported 36 minutes ago from Crewe, England

  @serenium @virginmedia Lots of ISPs don’t support it, not just VM.

• 
  Denise Powell (@PPowellfamily) reported 38 minutes ago from Barlaston, England

  @virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service

• 
  Anthony Hibbs (@HibbsA) reported 39 minutes ago from Newcastle-under-Lyme District, England

  @Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁

• 
  𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported 40 minutes ago from Mow Cop, England

  Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

• 
  Tiny Tog (@Tiny_Tog) reported 43 minutes ago from Stoke-on-Trent, England

  @virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia

• 
  Andy Picken (@andyvic7) reported 47 minutes ago from Stoke-on-Trent, England

  @virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!

• 
  Les Chaplin (@LesChaplin) reported 48 minutes ago from Stoke-on-Trent, England

  @virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that

• 
  Matt (@shent) reported 57 minutes ago from Stoke-on-Trent, England

  @virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Effie Fenton (@effiefenton) reported 6 minutes ago from Edinburgh, Scotland

  @virginmedia it would be a great idea if you could save priority installation slots for those in greatest need, like those with disabilities who need a phone line installed for a telecare service. So they don't have to wait a month. Just a thought.

• 
  Baa Bar Jinks (@jinks_bar) reported 16 minutes ago

  I was warned by @BTGroup that @virginmedia Customer Service were bad. I thought they can't be that bad, but OMG they're even worse. I wasted 40 minutes yesterday to be told to phone the same number again - no thanks. Been waiting an hour for an online chat. Dreadful.

• 
  L ✨ 🇪🇺. BLM. FreePalestine- mostly INACTIVE (@mentyb_queen) reported 17 minutes ago

  ******* detest being with @virginmedia internet regularly dropping or slowing down only for ‘no reported problems in area’ when I try to test Always seems affected after it rains too

• 
  Karl (@karlstoney) reported 18 minutes ago

  So @virginmedia we moved to a non virgin area, we confirmed you'd cancel the service. The notes on the account show that agreement but it was never actioned, now my partner has a missed payment on her credit record, and a debt collection company chasing. What are you playing at?

• 
  KITTY 🕸️ (@Fullmet4lKitty) reported 22 minutes ago

  @virginmedia It’s stable for now, but the moment it rains it has issues. I mentioned this last time someone came out to check it, but guessing it was overlooked as it keeps happening.

• 
  Jon (@jon_Oncecontent) reported 24 minutes ago

  @virginmedia WORST COMPANY IN THE WORLD EVER!! - I THOUGHT BT WERE BAD YOU ARE TERRIBLE!!! I KNOW ITS POINTLESS SAYING IT ON HERE BECAUSE YOU CAN’T DO ANYTHING!! HOPELESS HOPELESS HOPELESS!!!!

• 
  Natalie (@natsmith101098) reported 25 minutes ago

  @virginmedia I have used this phone number and it just says there is a “complex issue” but no date as to when it should b fixed by

• 
  N17 Club (@N17Club) reported 25 minutes ago

  @virginmedia worst ever wifi provider 2hours to get to speak to a human that I couldn’t understand her accent... and refused to book me a technician...2 years of ongoing wifi issues and still not fixed... Bt and sky just as bad. Can anyone out here recommend a guaranteed wifi

• 
  Col Gray 🤘🏻 (@pixelscol) reported 26 minutes ago

  @virginmedia Every 18 months I have to go through hoops to try and even get close to the SAME price you give your new customers You expect me to pay £25 a month more! I've been a broadband customer of yours since you purchased Blueyonder. 20+ years Is loyalty worth nothing?

• 
  James Smith (@JamesRef8) reported 27 minutes ago

  @virginmedia can you provide a telephone number to speak to a real person for my broadband issues. I don’t need the txt message telling me I can book an engineer with updates telling me there are signal issues. Thats not the problem which started before the signal issues arose