Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newcastle under Lyme, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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Shaun Mountain
(@Mountain1863) reported
from
Biddulph, England
@virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
Er....@virginmedia it's not working!
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Will Hook
(@williamtm) reported
from
Crewe, England
@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
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𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
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Allan Webb
(@allanwebb69) reported
from
Stoke-on-Trent, England
@virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels
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David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service
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Andy Welsh 🍕
(@imandywelsh) reported
from
Stoke-on-Trent, England
@virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻
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Anthony Hibbs
(@HibbsA) reported
from
Newcastle-under-Lyme District, England
@Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁
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Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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Julie Podet
(@JuPo71) reported
from
Crewe, England
@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
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Alena
(@AlenaCopeland_1) reported
from
Stoke-on-Trent, England
@Turnerandhooch @virginmedia Shocking service they are
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Santa Sime 🎅🏻🎄
(@FowldsSimon) reported
from
Stoke-on-Trent, England
@virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
Internet is shit will be streaming sum time tonight fking virgin media r shit
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turnerandhooch®
(@Turnerandhooch) reported
from
Stoke-on-Trent, England
@AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!
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Moorland
(@moorland2) reported
from
Endon, England
If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go
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Barry Williams
(@BarryWi32733397) reported
from
Hixon, England
@staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky
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David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.
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Denise Powell
(@PPowellfamily) reported
from
Barlaston, England
@virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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bal
(@bal01986061) reported
@virginmedia you have precisely 6hrs to get this tv, broadband, phone service back working or the lawyers are getting involved #3lions
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404 page not found
(@TheRealBorisJo3) reported
@MicksterNoonan @virginmedia @joelycett They’re utterly ****. Can’t even be bothered to type all the wasted time with them. Absolutely w*nk!
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Amal Pomphrey 💙 #NHSblueheart
(@AmalPomphrey) reported
@virginmedia Morning. Any update on repair please? Site to check status updates is down too.
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Shaun
(@wappersha) reported
@virginmedia you are truly unbelievable. Several hours on live chat trying to cancel my tv package in favour of just internet to just renew my package with a ‘better’ deal. Told them I didn’t want it and leave as is. Get my bill and it’s changed. Sort it out?
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Richard Thurbon
(@MaximusThurbon) reported
@virginmedia Problems with broadband in CR5 area. No service for 2 hours, and your status page is down saying essential maintenance?
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Arieh Miller
(@AriehMiller) reported
I have terrible phone signal because @ThreeUK don't even have a 4g mast in the area (don't get me started! 😡) so rely on my WiFi for everything, from calls, to TV, to my doorbell even! Working from home without WiFi is not going to be fun! @virginmedia, get it sorted, please!
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beverley lowry
(@kinkymissb) reported
@virginmedia And as I said in my first tweet your customer service said there is not one offer that I can have. I’m glad the law will be introduced soon which means you cannot offer a deal to a new customer but not to existing customers, because loyalty obviously means nothing to you!!!
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Virgin Help
(@virginhelp) reported
@V1echa @V1echa Hi, sorry to hear you're having connectivity issues. I've tagged @virginmedia so they are aware. Thanks, VH
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🄵🅁🄴🄴🄴🅉🄾
(@freezinwolf) reported
@MicksterNoonan @virginmedia @joelycett Virgin are dreadful - I've been with them since the telewest days. When stuff works the broadband is untouchable. When it doesn't - good luck! I had an engineer come out to 'fix' a problem but all he did was make it worse, then they didn't want to know.
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Dr Don 🏴
(@drdon71) reported
@VirginMedia_TV @virginmedia seriously virgin #wtf is going on. The broadband and TV has been out since 6.30pm yesterday and not a dicky bird. Now you can’t even record a problem. Sign of a good service is how it responds to a problem. This is substandard @Ofcom complaint on way.