Virgin Media outages and service status in Newcastle under Lyme, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Newcastle under Lyme, including 1 direct report.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 26, 11:19 AM GMT+1.
- TV (50%)
- Internet (40%)
- Wi-fi (10%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 27: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newcastle under Lyme, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent
|
Wi-fi | 17 hours ago |
|
Stoke-on-Trent
|
Internet | 1 day ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
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Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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Andrea Day (@Andreaeday) reported from Biddulph, England@virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.
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Meyrick (@iMeyrick) reported from Stoke-on-Trent, EnglandMe to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.
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Julie Podet (@JuPo71) reported from Crewe, England@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
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James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, England@virginmedia do any of your technical support staff have the first clue what they’re on about?
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Neil Barker (@NeilBarker72) reported from Stoke-on-Trent, EnglandIs anybody having issues with @virginmedia internet. My neighbours is running ok but is off.
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Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England@virginmedia my internet is down, again 🙃 I'm in ST4
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dean condliffe 🏴 (@DeanCondliffe) reported from Stoke-on-Trent, England@virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.
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Daz (Oaky) Holdcroft (@dazholdcroft1) reported from Stoke-on-Trent, England@TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!
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Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England@virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August
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Julie Podet (@JuPo71) reported from Biddulph, England@virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!
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Matt (@shent) reported from Stoke-on-Trent, England@virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings
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David Knight (@Knightfight7) reported from Stoke-on-Trent, England@virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service
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𝕸𝖆𝖙𝖙🏳️🌈 (@mbusby993) reported from Mow Cop, EnglandHey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
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🍃Lana Banana🍂 (@Laaana_bananaaa) reported from Stoke-on-Trent, EnglandHow ******** can Virgin Media say it's too expensive to connect us with WiFi in this area and would take them years to earn it back, when other people in the smae street have it!!??? 🙃😠
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Ian Morris (@ianmorris04) reported from Checkley, England@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, EnglandEr....@virginmedia it's not working!
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SBJ💙 (@SharonJukes) reported from Stoke-on-Trent, EnglandTwo days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Matt (@shent) reported from Stoke-on-Trent, England@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
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Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Brown (@brown_john25904) reportedVirgin Media, I have a complaint. Please tell me how I can talk to someone about resolving it. Your website is useless to do that.
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Mikey Molfessis (@mikey_mol) reported@virginmedia if your technicians cannot fix a problem in 4 weeks and I get no refund and your status update says everything is fine, but multiple people in the area are affected, do me a favour and stop calling me to sell me additional services. Please.
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Julian Wellings (@expertiseontap) reported@virginmedia Long time customer here (28 years). Your automated customer service line is truly awful. Now on my second iteration of the complicated menu. Had to fudge my answers to avoid going round a third time. Now on hold awaiting a real person ...⏳.
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Rachael Cassidy (@RachaelCassidy3) reported@virginmedia There are no known issues. We have booked an engineer but nothing till Friday afternoon and I work from home. So an unable to work
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k⁷ (@ktstarcandy) reported@virginmedia hi, my Virgin Media router has turned to the red flashing light twice in 3 days - Google says this can be causes by overheating. Surely not?! Please help as I can’t stream TV either until it sorts itself out. Thanks
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ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reported@virginmedia I've asked several times about cancelling my tv services. I currently use my Freesat and dont need my VM TV. Please advise how to cancel but keep BB.
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HRCastle (@hrcastle) reported@virginmedia for the past 24 hours I have been asking if there is an issue in my area ( BH21 ) I have explained multiple times I cannot use the service checker ( no wifi )Why will you not answer my question? I have sent several DMs at your request, but you have not responded?
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Catherine 🏴🇬🇧 (@katie4249) reported@virginmedia This is the second major outage in under a fortnight. Paying a lot of money and not getting the service.
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Katy ☆ﾟ.*･｡ﾟ☆ﾟ☾ .⭒˚ 🐈⬛🌌🌙 (@celestialdawwnn) reported@virginmedia Would appreciate it if the issue could be resolved considering we are paying for a service that is not working at the moment, thanks.
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Neilio 🇬🇧 (@neilstitfer) reportedUsual inhumane customer service from. @virginmedia : they sent a debt agency on me for an unpaid bill. I paid the bill. Virign claim not to have received the money. And they want ME to chase the debt collectors and they have charged me for missing another month (I haven't) filth