Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	TV	14 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Meyrick (@iMeyrick) reported 2 minutes ago from Stoke-on-Trent, England

  @zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.

• 
  Rocketman_86 (@Rocketman_86) reported 3 minutes ago from Stoke-on-Trent, England

  @virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance

• 
  Alena (@AlenaCopeland_1) reported 4 minutes ago from Stoke-on-Trent, England

  @Turnerandhooch @virginmedia Shocking service they are

• 
  Andy (@AndyType2) reported 27 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.

• 
  Kerys🐝🇺🇦🙏🏻 (@Faeeeriee) reported 28 minutes ago from Stoke-on-Trent, England

  Think Virgin Media just **** the bed. What’s happened?

• 
  Connor / MN (@CJMontford) reported 30 minutes ago from Newcastle-under-Lyme District, England

  Virgin Media is DOG AWFUL

• 
  James Hope (@gingerjames1990) reported 34 minutes ago from Stoke-on-Trent, England

  @Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding

• 
  Andrew Dickerson (@andy_dickerson) reported 36 minutes ago from Stoke-on-Trent, England

  Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?

• 
  Allan Webb (@allanwebb69) reported 38 minutes ago from Stoke-on-Trent, England

  @virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels

• 
  David Knight (@Knightfight7) reported 40 minutes ago from Stoke-on-Trent, England

  @virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace

• 
  turnerandhooch® (@Turnerandhooch) reported 43 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again

• 
  Andy Picken (@andyvic7) reported 43 minutes ago from Stoke-on-Trent, England

  @virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!

• 
  Moorland (@moorland2) reported 46 minutes ago from Endon, England

  @virginmedia trying to contact you and all I keep getting is a stupid repetitive bot

• 
  Tiny Tog (@Tiny_Tog) reported 46 minutes ago from Stoke-on-Trent, England

  Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

• 
  Andy Welsh 🍕 (@imandywelsh) reported 49 minutes ago from Stoke-on-Trent, England

  @virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻

• 
  Jacqui Riley (@cajriley51) reported 49 minutes ago from Stoke-on-Trent, England

  @virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.

• 
  James Hope (@gingerjames1990) reported 49 minutes ago from Stoke-on-Trent, England

  @virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 52 minutes ago from Stoke-on-Trent, England

  @virginmedia I experience this problem all the time. Our phones dont connect, our internet randomly drops out, this isnt a new problem. Just a frustrating one. Everytime we 'monitor it for a week then check back' nothing is ever fixed. Its just a bad service in general.

• 
  Tiny Tog (@Tiny_Tog) reported 55 minutes ago from Stoke-on-Trent, England

  @virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia

• 
  Steve woolliscroft (@swoolly1970) reported 56 minutes ago from Stoke-on-Trent, England

  @virginmedia I’m trying to watch @stokecity , I pay you good/ hard earned money for your service and this is what you give #shocking

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Claire Fox (@foxclaire1973) reported 4 minutes ago

  @virginmedia I have sent a few private messages. None of you have responded and I must be talking to a wall when I say that someone has USED my address to set up a account with you. I am a sky customer and Plusnet customer

• 
  Edson (@leftcheats) reported 10 minutes ago

  @youfibre After being with Virgin Media / Diamond Cable / NTL for over 3 decades.. I was worried about switching. Well, I made the switch. 1000mb Up 1000mb Down £25 for a 12 month period. Zero downtime as I post. AMAZING. Keep this up. TOP TOP Service Provider.

• 
  LGWLGWLGW (@lgwlgwlgw) reported 12 minutes ago

  @virginmedia broadband down AGAIN. FFS. What do I pay you for?

• 
  calnorth (@CCalnorth29046) reported 12 minutes ago

  @davidkurten Oh..thats why the fined Virginmedia £29m. There's me reading it was bad Customer service and twisting *****.

• 
  Ellie Winters #VoteBinface (@N104AP) reported 13 minutes ago

  clearing out under the bed to eventually throw out my broken frame and sleep on the floor, ive already found an old laptop and 2 broken disassembled virgin media wifi routers tf was i doing

• 
  Samet (@Samet_UK) reported 15 minutes ago

  @virginmedia Still no any update or result. So I am so regret to be your customer.

• 
  MR COOL (@Lifeline04India) reported 17 minutes ago

  @virginmedia Yes from. 5 days. Can we get compensated for such issues? Please fix. Due to this issue I have moved to virgin and it’s the same here

• 
  Keith A Pearson (@keithapearson) reported 18 minutes ago

  @virginmedia @jackmanflash Spoiler: They won't help. They never do.

• 
  RedditchVilla (@K6HolteEnd) reported 20 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Virginmedia were horrible to us. My mother had a stroke and had severe dementia. we tried to cancel her broadband and just keep the tv as she couldn't use a computer any more. They kept asking to speak to her and got angry when she couldn't remember her password. Utter scum.

• 
  Saint of Portsmouth (@PortsmouthSaint) reported 20 minutes ago

  @virginmedia thanks for my internet not working at all after moving house. No England match for me tonight. Cancelling my contract and will fight you all the way if you try and charge me