Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newcastle under Lyme, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Sandbach.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Sandbach |
Total Blackout | |
| Sandbach |
Total Blackout | |
| Stoke-on-Trent |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
@virginmedia do any of your technical support staff have the first clue what they’re on about?
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Ian Morris
(@ianmorris04) reported
from
Checkley, England
@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Julie Leech
(@whipblue) reported
from
Newcastle-under-Lyme District, England
@virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
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Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
@virginmedia my internet is down, again 🙃 I'm in ST4
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
@zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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paul reid
(@pabreid) reported
@virginmedia Still waiting for a single person from your customer service department to call me back after 5 days and 6 hours of me waiting on the phone.., please can someone at virgin media take responsibility for this sh!t show of an upgrade to my account?
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Neil-Get The Tories Out🇨🇵🏴🇪🇺
(@CentricNeil) reported
@virginmedia @jwmurphy That is one hike. What percentage increase is it? By the way, you're an existing customer, you've already paid for their continued investment.
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🐠
(@SpenV2) reported
Virgin media and ps5 are probably the worst combo eu
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clapclapfish #fbpe ⚫️⚪️🇪🇺 🇮🇹 🇬🇧 #gtfc
(@ehgtfcexile) reported
@NadineDorries @virginmedia @O2 Stupid is as stupid tweets
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yuchooze
(@yuchooze) reported
@virginmedia hi, I’m after some help,spoke to your advisors twice and reported a issue with buying films,they said it would be passed on to a different team but weeks have gone by and nothing?
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Democracy is a fragile thing #FBPE
(@DavidBu38622964) reported
@NadineDorries @virginmedia @O2 Yeah what about the others? Why aren’t you pressuring them to follow suit? It’s not the EU’s problem, it’s the UK’s. What a truly disgusting individual you are.
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just another dave
(@groundhogdave) reported
@virginmedia hi I've been on hold for 1 hour 22 minutes and your support website seems to be down. What's going on? I need answers regarding consistently patchy connection during video calls please.
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Jack MD. Paul
(@JackMDPaul) reported
DO not buy virgin media cuz mine is soo bad and its making me disconnect from a party on PS5 party!
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Angus Crabbie
(@Trees4Scotland) reported
@virginmedia Call timed out again on 60 minutes @virginmedia - shall I bill you guys for my time? May I suggest that someone contacts me directly to deal with our broadband issues as the broadband is hopeless - hence my calls…
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Brian
(@electikk) reported
@NadineDorries @virginmedia @O2 Well, the EU does not have the power to tell private businesses outside of it's area what to do; wasn't that the points of leaving the EU, not having to adhere to any EU rules? Either you are very stupid or very dishonest, you choose! #JohnsonOut #ToriesOut #ScrapNHSBill