Virgin Media

Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newcastle under Lyme, Staffordshire, England 02/21/2026 21:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newcastle under Lyme, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

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City Problem Type Report Time
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • Knightfight7 David Knight (@Knightfight7) reported from Stoke-on-Trent, England

    @virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service

  • Knightfight7 David Knight (@Knightfight7) reported from Stoke-on-Trent, England

    @virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace

  • Mountain1863 Shaun Mountain (@Mountain1863) reported from Biddulph, England

    @virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers

  • JuPo71 Julie Podet (@JuPo71) reported from Crewe, England

    @virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!

  • Turnerandhooch turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia

  • AlenaCopeland_1 Alena (@AlenaCopeland_1) reported from Stoke-on-Trent, England

    @Turnerandhooch @virginmedia Shocking service they are

  • moorland2 Moorland (@moorland2) reported from Endon, England

    If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go

  • PPowellfamily Denise Powell (@PPowellfamily) reported from Barlaston, England

    @virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service

  • SoManyJoels Joel Womsley (@SoManyJoels) reported from Newcastle-under-Lyme District, England

    Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode

  • Turnerandhooch turnerandhooch® (@Turnerandhooch) reported from Stoke-on-Trent, England

    @AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit

  • JuPo71 Julie Podet (@JuPo71) reported from Biddulph, England

    @virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.

  • beth_emma_ Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬

  • BarryWi32733397 Barry Williams (@BarryWi32733397) reported from Hixon, England

    @staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky

  • williamtm Will Hook (@williamtm) reported from Crewe, England

    @serenium @virginmedia Lots of ISPs don’t support it, not just VM.

  • allanwebb69 Allan Webb (@allanwebb69) reported from Stoke-on-Trent, England

    @virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels

  • FowldsSimon Santa Sime 🎅🏻🎄 (@FowldsSimon) reported from Stoke-on-Trent, England

    @virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.

  • imandywelsh Andy Welsh 🍕 (@imandywelsh) reported from Stoke-on-Trent, England

    @virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻

  • demonbaz666 bazza baz (@demonbaz666) reported from Stoke-on-Trent, England

    Internet is shit will be streaming sum time tonight fking virgin media r shit

  • iMeyrick Meyrick (@iMeyrick) reported from Stoke-on-Trent, England

    Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.

  • chasplummer1 chas plummer (@chasplummer1) reported from Newcastle-under-Lyme District, England

    @virginmedia 2 days intermittent internet service. Website not available to register complaints

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • amylou11987 Spookylou (@amylou11987) reported

    @virginmedia Why is it IMPOSSIBLE to get in touch with you when theres issues with services!?

  • bellasbeauty5 💕The Beauty Belle (@bellasbeauty5) reported

    @virginmedia OH OK .. why do u need to take a look ? u said u cant help there's no point is there and if u can help why cant u just help me here to save me all the trouble of all this going onto a forum its all very long winded

  • Pubkip Pubkip (@Pubkip) reported

    @virginmedia hi, I’m getting messages about an installation but I’m already a customer. Can someone call me to discuss why I am getting these messages please?

  • itspottsy The Fat Swimmer 🏊‍♂️ (@itspottsy) reported

    Lots of issues with Virgin Tv 360. Errlor Messages, Netflix, Prime, iPlayer constantly demanding login then can’t play anything. Pause, rewind of live TV not working, saved recordings gone. Reboot nearly every day. Can’t recommend. #virgintv360 @virginmedia Back to Sky I think

  • 99GGMU99 Prime Denzel (@99GGMU99) reported

    @virginmedia Please do not sign into a contract with this company worst ever, bunch of liars.

  • KGirdler Katie Girdler (@KGirdler) reported

    @jackiebenj @virginmedia It's far to long to explain over here but I didn't realise people could be so rude and blatantly lie to me on the phone!

  • Cheng___ 鄭鋭銘 (@Cheng___) reported

    @virginmedia what's going on? Intermittent connection. Status page says nothing wrong then when I run test it says there's an area issue.

  • TopdownEconomic Topdown Economic (@TopdownEconomic) reported

    @virginmedia @Hexsona_ @FNATIC Virgin media sucks ****.

  • petegrocutt Pete Grocutt (@petegrocutt) reported

    @virginmedia Your service is an absolute joke! I cannot wait to ditch you, you ramp up your prices and drop the quality.

  • Brenda32074319 Brenda (@Brenda32074319) reported

    @virginmedia @Hexsona_ @FNATIC Just awful £65 a month and useless