Virgin Media outages and service status in Newcastle under Lyme, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Newcastle under Lyme, including 0 direct reports.
- The most common problems reported in this area mention TV and Wi-fi.
- TV (67%)
- Wi-fi (33%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Newcastle under Lyme, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, and Leek.
Community Discussion
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Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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#bandit4president (@xTrustBandit) reported from Stoke-on-Trent, England@virginmedia u guys ******* suck . Worst internet UK
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Santa Sime 🎅🏻🎄 (@FowldsSimon) reported from Stoke-on-Trent, England@virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.
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Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, EnglandGet priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2
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💻gremlins r us💻 (@PlumbousSkin) reported from Stoke-on-Trent, England@virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.
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𝕸𝖆𝖙𝖙🏳️🌈 (@mbusby993) reported from Mow Cop, EnglandHey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
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Chris Walton (@Ohrate_Tri) reported from Stoke-on-Trent, England@virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.
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Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, England@virginmedia I have yes and there is no problem detected. This has been happening for 3 days now.
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KateCap ❤️ (@Kate223110) reported from High Offley, EnglandAnd the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke
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turnerandhooch® (@Turnerandhooch) reported from Stoke-on-Trent, England@AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit
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💻gremlins r us💻 (@PlumbousSkin) reported from Stoke-on-Trent, EnglandOh shit my bad, @virginmedia 's having problems again... what a surprise..
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dean condliffe 🏴 (@DeanCondliffe) reported from Stoke-on-Trent, England@virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.
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sean cosgrove (@mymodlifecrisis) reported from Mow Cop, England@soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow
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Andy (@AndyType2) reported from Newcastle-under-Lyme District, England@virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.
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SBJ💙 (@SharonJukes) reported from Stoke-on-Trent, EnglandTwo days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!
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Jay Tungsvik (@Th3V1k1ng) reported from Bucknall, England@virginmedia Nope... back home after being out since 7am. And guess what... no virgin broadband... Still. I can't work. I can't stream. I can't log into the EA/STEAM apps to play games on my pc. Thanks for putting my costs up and dropping the service @virginmedia
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Ian Fraser (@IXL) reported from Keele, EnglandDear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?
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cara (@PeachyBeechy) reported from Stoke-on-Trent, England@virginmedia is there an issue with the internet service in ST4 Stoke on Trent?
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Rob (@robbiedyson) reported from Newcastle-under-Lyme District, England@virginmedia is there any outage with the Staffordshire area ST5
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Andrea Day (@Andreaeday) reported from Biddulph, England@virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Asa McGrath (@amcgrath1uk) reportedWell done @virginmedia . No internet or TV all day. Gone from saying it’s a known problem to saying it’s an issue our end. Nope. Bet the engineer who’s coming Wednesday won’t be needed as it’ll be miraculously fixed by then
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Joel Sheppard (@joelshepp) reported@asksupportcreww @virginmedia No I'm not going to follow you or "drop a DM". I'm perfectly willing to have this conversation in the public domain to highlight how shambolic your customer service is.
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Alex Reed (@uyanikhatun) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV32 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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David Richards (@DWRICHARDS) reported@virginmedia Thank you. I look forward to doing so after the current period of 30 days (in which to issue a replacement cheque) has expired and when I will need to renew my attempts at scaling your high security battlements!
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Stuart Aird (@StuartA17243) reported@virginmedia After 30 years or so with #virginmedia (telewest days) the price hike as an existing customer has finally pushed me to switch £41 for 250meg todays special renewal price after an offer of £40 on the phone yesterday. Double speed is £27 with sky broadband.
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entrustTMF (@entrustTMF) reportedOn day 8 with no broadband from @virginmedia the engineer has finally fixed it INFURIATINGLY he informed me that the service was shut off at the cabinet due to "noise" from the property that was affecting other users back on 21/4! Said he was astonished I hadn't been informed🤬
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Mike (@mikegormley2003) reported@virginmedia WIFI been down for days, engineer comes yesterday, says he can’t fix it, says he’ll pass it on and leaves. No proof he’s been or any contact about what’s next. Shocking. DD5 1EJ.
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lee harris (@leeharris85) reported@virginmedia how inept is your DM service every time I’m asked the same things over and over week and no resolution! Hello SkyTv
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Debbie Woodburn (@debbiegaunt) reported@dermothill11 @O2 Their customer service, website & apps were so much better prior to their hook up to Virgin Media.
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Sue Rouse💙 🇺🇦 (@rouse_sue) reported@virginmedia your customer service is appalling. Keep being given the run around and no action. Hate to do it this way.