Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newcastle under Lyme, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Sandbach.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Sandbach |
Total Blackout | |
| Sandbach |
Total Blackout | |
| Stoke-on-Trent |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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Mark ODonnell
(@TheLensman) reported
from
Newcastle-under-Lyme District, England
@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
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Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
@virginmedia my internet is down, again 🙃 I'm in ST4
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
@virginmedia do any of your technical support staff have the first clue what they’re on about?
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
@zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.
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Ian Morris
(@ianmorris04) reported
from
Checkley, England
@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.
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Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
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Lady Gray
(@princessandtoad) reported
from
Newcastle-under-Lyme District, England
@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
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Marc Almond
(@marcalmond7) reported
from
Stoke-on-Trent, England
@TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Nutbeen
(@nutbeen) reported
@virginmedia I know John, I live in that page. It just proves how crap your service is. Thanks
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keigan aitchison
(@keiganaitchison) reported
Ryanair 110% worst customer service I have ever seen .... even worse than trying to talk to virgin media er the phone
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Alan Gardiner
(@Alang_46) reported
@virginmedia at the moment the service in the AL2 area is substandard, with upload and download rates well below the promised level of 10/100 except very early and very late. so the fault is with you. Other users in the area confirm the problem
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Jamie Lustigman
(@jamielusty1) reported
@virginmedia No, he apologised for me having WiFi issues. Not for the poor customer service
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Jackpot / Mousemat
(@andy_jackpot) reported
@Mikeb20012 @virginmedia @Ofcom Apologies just seen this. I will. 110 hours loss of service. And they saying they dont offer loss of tv refunds
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KL
(@karxlee) reported
@virginmedia please can someone contact me about the slow internet speed, I've tested it 3 times and it's averaging 30mbps I'm paying for 200mbps
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Tom
(@ifijustsaveyou) reported
my @virginmedia has gone down ffs i wanna play zombies 😭
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Paul Milnes
(@apmilnes) reported
from
Armthorpe, England
@virginmedia How many different contact methods do I have to try?? You’re the third method (phone, text, Twitter)& you too won’t/can’t help....
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Jay Knowles
(@JayKnowles1) reported
@virginmedia No response from the customer service team or the cable support team. This is the most ridiculously terrible service. Internet speed now at 70mbs. I should be getting 500!
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Sam Watkins 🏴
(@IAmSamWatkins) reported
@virginmedia thanks for nothing. My internet has dropped twice this week because of your poor service. 1st time during the middle of a work meeting 2nd time at the start of the Wales game. Terrible terrible service. Will you compensate me? No. You never do. Useless.