Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	TV	3 days ago
Stoke-on-Trent	TV	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Moorland (@moorland2) reported 3 minutes ago from Endon, England

  We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service

• 
  Cook Pass Babtridge (@andytideswell) reported 5 minutes ago from Stoke-on-Trent, England

  @virginmedia absolutely awful service. So much for looking after elderly and vulnerable customers. Trying to sell services that are not needed or wanted.

• 
  Jacqui Riley (@cajriley51) reported 5 minutes ago from Stoke-on-Trent, England

  @virginmedia Sorry doesn't fix the problem

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 6 minutes ago from Stoke-on-Trent, England

  @virginmedia I experience this problem all the time. Our phones dont connect, our internet randomly drops out, this isnt a new problem. Just a frustrating one. Everytime we 'monitor it for a week then check back' nothing is ever fixed. Its just a bad service in general.

• 
  Ant Sheeran 🤙🏻 (@sh33ran7) reported 7 minutes ago from Stoke-on-Trent, England

  Get priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2

• 
  dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported 9 minutes ago from Stoke-on-Trent, England

  @virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.

• 
  Adam Bocca (@adam_bocca) reported 17 minutes ago from Stoke-on-Trent, England

  @virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.

• 
  SBJ💙 (@SharonJukes) reported 17 minutes ago from Stoke-on-Trent, England

  Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia

• 
  𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported 25 minutes ago from Mow Cop, England

  Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

• 
  Jay Tungsvik (@Th3V1k1ng) reported 26 minutes ago from Bucknall, England

  @virginmedia Nope... back home after being out since 7am. And guess what... no virgin broadband... Still. I can't work. I can't stream. I can't log into the EA/STEAM apps to play games on my pc. Thanks for putting my costs up and dropping the service @virginmedia

• 
  Jacqui Riley (@cajriley51) reported 34 minutes ago from Stoke-on-Trent, England

  @virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please

• 
  James Hope (@gingerjames1990) reported 38 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!

• 
  Meyrick (@iMeyrick) reported 39 minutes ago from Stoke-on-Trent, England

  @zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.

• 
  Mark ODonnell (@TheLensman) reported 44 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong

• 
  Allan Webb (@allanwebb69) reported 45 minutes ago from Stoke-on-Trent, England

  @virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels

• 
  Daz (Oaky) Holdcroft (@dazholdcroft1) reported 49 minutes ago from Stoke-on-Trent, England

  @TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate

• 
  Lesley Arnold (@LesleyA14768590) reported 49 minutes ago from Stoke-on-Trent, England

  Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all

• 
  bazza baz (@demonbaz666) reported 55 minutes ago from Stoke-on-Trent, England

  Internet is shit will be streaming sum time tonight fking virgin media r shit

• 
  Lady Gray (@princessandtoad) reported 58 minutes ago from Newcastle-under-Lyme District, England

  @StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful

• 
  Matt (@shent) reported 58 minutes ago from Stoke-on-Trent, England

  @virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael Anderson (@Michael45048695) reported 7 minutes ago

  @Simon_Whale @virginmedia Virgin are terrible to try and talk to about any problems, i got really lucky and ended up talking to a member of the board who corrected it for me despite another board member trying to reverse it.

• 
  Iris sykes🌸 #MMJC.🇬🇧🇬🇧🇬🇧 (@Irissykes14) reported 11 minutes ago

  @Simon_Whale @virginmedia I’d never consider virgin too expensive, and can never get in touch with them.

• 
  Si 🔰🏴󠁧󠁢󠁥󠁮󠁧󠁿🇾🇪🤘🏻 (@TheMadBumble) reported 11 minutes ago

  @Jenna_Jade86 It's virgin media. Ive had issues past 3 weeks and I can't conflicting messages every day. I get engineer is on site.. then a few hours later I get. Engineer is on the way with a new fix date 😳

• 
  Nathan Bhangoo (@NathanBhangoo) reported 12 minutes ago

  @virginmedia I've been waiting for my broadband in the post for 3 weeks now, I'm living in an apartment that literally has no broadband so I can't do any work at home This is getting ridiculous now as they say that it's coming the next day and it never does.

• 
  Stephen Hampson (@StephenHampson) reported 12 minutes ago

  @virginmedia Do better for your customers. Take the feedback on board and amend your help pages to include the streaming box. Walk in our shoes and think how you feel when a big company treats you like dirt and still takes your money without a problem.. but you won't .

• 
  Garry (@gwfvrowell) reported 14 minutes ago

  Usual poor standard of customer service @virginmedia 🤬🤬🤬

• 
  Shash (@shashpatel23) reported 14 minutes ago

  @virginmedia @HopeForTo Is this a joke! Estimated fix time after 5pm. Broadband and TV both down. Supposed to be working! Put prices up again and on one of the most important dates in TV history (WC26 Semi Finals) everything is down!

• 
  Zohra Belabed (@zohra_belabed) reported 18 minutes ago

  @virginmedia another outage 24hrs of intermittent signal. When are you going to fix it

• 
  TVmusic News UK (@TVmusicNews) reported 20 minutes ago

  @virginmedia Fix Clubland on Virgin TV Go!! The stream doesn't load at all.

• 
  RaşıtAli🇹🇷 (@turklondon2025) reported 21 minutes ago

  @virginmedia Boardband not working again! Fed up! Is there an issue in sw8 London area?