Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Newcastle under Lyme, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
-
Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
@virginmedia my internet is down, again 🙃 I'm in ST4
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
-
Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
-
Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
-
SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
-
James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved
-
James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
-
James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!
-
Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
-
Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
-
Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
-
James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding
-
James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice
-
Ian Morris
(@ianmorris04) reported
from
Checkley, England
@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
-
James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
-
Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
-
James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!
-
James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
@virginmedia do any of your technical support staff have the first clue what they’re on about?
-
Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
-
Julie Leech
(@whipblue) reported
from
Newcastle-under-Lyme District, England
@virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Magical Marvelous Mad Mixter Mim
(@DLC38615908) reported
@virginmedia claiming no issues when there blatantly are? Why are we surprised at this point
-
Martin Darcy
(@MartinD37730092) reported
@virginmedia Yes, all week the broadband has been down for everyone. I am still having effects of this and i am unable to watch anything on my virgin box too. My family are feeling ill and have to be inside (understand thats not your fault) but having continuous connection issues is annoying
-
Izzie d
(@ebushell8) reported
@virginmedia I spent 3 hours dealing with customer services yesterday, absolutely useless.
-
Trevor Franklin
(@TrevorRFranklin) reported
@virginmedia Is it just a case of unplugging them and removing them from the network via the Connect app?
-
Kevin Grieve
(@Grievsy15) reported
@virginmedia @HISTORYUK And don't bother replying asking if I've sent the service checker 🤬
-
Grumbleduck
(@Grumbleducky) reported
@virginmedia We have also contacted you by phone to be told there is an issue with our router. There is no issue with our router if millions of people are having the exact same issue nationwide. We need to wait 5 days for a technician. Not acceptable!
-
Grumbleduck
(@Grumbleducky) reported
@virginmedia Our biggest concern is that the exchange is directly outside our home. Everybody nationwide is having issues. In the meantime, I am unable to deliver my customers orders due to the internet not working. I am at a substantial loss everyday. I can provide figures if required.
-
Zextak
(@Zextak_) reported
when will u fix ur internet its so ******* **** all the time im lagging getting packet loss for no reason @virginmedia
-
Christopher Southam
(@gingersoutham92) reported
@virginmedia Yeah I’ve gone through all the steps and it’s still off it’s been like this since virgin had that problem it just keeps disappearing for a few hours then comes back
-
Mark IN $DERO WE TRUST
(@MayorDooley) reported
@virginmedia @Foxy_005 No they havent. Stop lying to customers. Cannot wait to leave this useless companies service.