Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	Internet	5 days ago
Stoke-on-Trent	Internet	5 days ago
Stoke-on-Trent	Internet	5 days ago
Stoke-on-Trent	TV	8 days ago
Stoke-on-Trent	TV	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Anthony Hibbs (@HibbsA) reported 4 minutes ago from Newcastle-under-Lyme District, England

  @Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁

• 
  Matt Harrison (@paramattharri84) reported 9 minutes ago from Stoke-on-Trent, England

  @virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service

• 
  Ant Sheeran 🤙🏻 (@sh33ran7) reported 12 minutes ago from Stoke-on-Trent, England

  @virginmedia what is happening with your broadband?? I don’t pay stupid amounts of money each month for it not to work!!!!!

• 
  Neil hughes (@hughes_nh) reported 12 minutes ago from Stoke-on-Trent, England

  @DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔

• 
  David Knight (@Knightfight7) reported 13 minutes ago from Stoke-on-Trent, England

  @virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace

• 
  Wayne Thomas (@martialartnerd) reported 13 minutes ago from Stoke-on-Trent, England

  @virginmedia absolutely shocking treatment when trying to sort an upgrade out, asked to speak to the manager was told I can't sniggered at and the phone was then put down... we have three contracts Internet and tv with you safe to say we won't be renewing

• 
  bazza baz (@demonbaz666) reported 13 minutes ago from Stoke-on-Trent, England

  Internet is shit will be streaming sum time tonight fking virgin media r shit

• 
  Matt (@shent) reported 14 minutes ago from Stoke-on-Trent, England

  @virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...

• 
  Chris Walton (@Ohrate_Tri) reported 21 minutes ago from Stoke-on-Trent, England

  @virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.

• 
  Julie Leech (@whipblue) reported 23 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi

• 
  James Hope (@gingerjames1990) reported 30 minutes ago from Stoke-on-Trent, England

  @virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!

• 
  Matt (@shent) reported 30 minutes ago from Stoke-on-Trent, England

  @virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings

• 
  Jessica Oliver (@Jess_L_Oliver) reported 33 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia I’ve now got an “intermittent signal issue” message

• 
  Andrea Day (@Andreaeday) reported 36 minutes ago from Biddulph, England

  @virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.

• 
  turnerandhooch® (@Turnerandhooch) reported 44 minutes ago from Newcastle-under-Lyme District, England

  @fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia

• 
  James Hope (@gingerjames1990) reported 45 minutes ago from Stoke-on-Trent, England

  @virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 52 minutes ago from Stoke-on-Trent, England

  @virginmedia I experience this problem all the time. Our phones dont connect, our internet randomly drops out, this isnt a new problem. Just a frustrating one. Everytime we 'monitor it for a week then check back' nothing is ever fixed. Its just a bad service in general.

• 
  Cook Pass Babtridge (@andytideswell) reported 54 minutes ago from Stoke-on-Trent, England

  @virginmedia absolutely awful service. So much for looking after elderly and vulnerable customers. Trying to sell services that are not needed or wanted.

• 
  Joel Womsley (@SoManyJoels) reported 58 minutes ago from Newcastle-under-Lyme District, England

  Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode

• 
  Moorland (@moorland2) reported 58 minutes ago from Endon, England

  If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lol B (@enquiriesdesk) reported 2 minutes ago

  @Benleo Virgin Media are honestly useless. Hours and hours wasted on the phone over the years, nothing ever fixed. Staff seem completely incompetent. At one point I was so stressed I thought I was having a heart attack. Shocking service.

• 
  stepHen (@UTLR1888) reported 6 minutes ago

  @virginmedia Do you require any further help?

• 
  Kirsty ✨ (@Kirsty__x3) reported 6 minutes ago

  Is @virginmedia down?? Internet or stream box arnt working #virgin #virginstreambox

• 
  Paul (@PaulUtd16) reported 7 minutes ago

  @TonyDabell @mark_wootten @virginmedia 100% virgin are absolutely atrocious! Customer service skills of Darth Vader!

• 
  Richard Susskind (@richardsusskind) reported 11 minutes ago

  Anyone got any advice on how to get @virginmedia to help solve a problem? My WiFi and TV have not been working since Thursday and I am told the outage in the area may not be fixed until Tuesday. Hard to accept.

• 
  Richard (@xTHEDROIDx) reported 19 minutes ago

  @virginmedia I'm trying to link my parents virgin media o2 account with a virgin media account, but when I do this, it's asking us to sign in with an email address we do not have access to. I've tried calling your customer services and they can't understand me.

• 
  simon parkinson (@parky1021) reported 23 minutes ago

  @virginmedia @BonesE78 Mine is exactly the same Terrible service

• 
  Steve Austin (Not the real one) 🇬🇧 (@Donatedparts) reported 23 minutes ago

  @Benleo @marktenjag @virginmedia File an official complaint stating you were misled & want the contract cancelled without penalty. You can use a Consumer Rights Template from Citizens Advice. Escalate to a Communications Ombudsman if the company rejects your claim or fails to resolve it within 8 weeks.

• 
  Stephen Hampson (@StephenHampson) reported 24 minutes ago

  @mark_wootten @virginmedia are just as bad for things like that

• 
  Jade Fairclough (@_jadebrady) reported 25 minutes ago

  @virginmedia down for 9 hours now, only fixed in 24 - 48 hours. In today’s world where everything relies on internet this is really appalling service. If you had prior warning there was an outage expected you can prepare but to have it off for so long is ridiculous