Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	TV	18 hours ago
Stoke-on-Trent	TV	22 hours ago
Stoke-on-Trent	TV	1 day ago
Stoke-on-Trent	TV	2 days ago
Stoke-on-Trent	TV	2 days ago
Stoke-on-Trent	TV	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Matt Harrison (@paramattharri84) reported 39 seconds ago from Stoke-on-Trent, England

  @KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone

• 
  Julie Podet (@JuPo71) reported 2 minutes ago from Biddulph, England

  @virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.

• 
  Matt Harrison (@paramattharri84) reported 3 minutes ago from Stoke-on-Trent, England

  @virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service

• 
  KateCap ❤️ (@Kate223110) reported 4 minutes ago from High Offley, England

  And the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke

• 
  Beth Emma (@beth_emma_) reported 4 minutes ago from Stoke-on-Trent, England

  This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬

• 
  David Knight (@Knightfight7) reported 9 minutes ago from Stoke-on-Trent, England

  @virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace

• 
  Neil Barker (@NeilBarker72) reported 9 minutes ago from Stoke-on-Trent, England

  Is anybody having issues with @virginmedia internet. My neighbours is running ok but is off.

• 
  Andy Picken (@andyvic7) reported 13 minutes ago from Stoke-on-Trent, England

  @drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them

• 
  Rob (@robbiedyson) reported 15 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia is there any outage with the Staffordshire area ST5

• 
  Beth Emma (@beth_emma_) reported 20 minutes ago from Stoke-on-Trent, England

  @virginmedia my internet is down, again 🙃 I'm in ST4

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 28 minutes ago from Stoke-on-Trent, England

  Oh shit my bad, @virginmedia 's having problems again... what a surprise..

• 
  chas plummer (@chasplummer1) reported 28 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia 2 days intermittent internet service. Website not available to register complaints

• 
  Jacqui Riley (@cajriley51) reported 34 minutes ago from Stoke-on-Trent, England

  @virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please

• 
  Meyrick (@iMeyrick) reported 35 minutes ago from Stoke-on-Trent, England

  Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.

• 
  Matt (@shent) reported 38 minutes ago from Stoke-on-Trent, England

  @virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...

• 
  Mark ODonnell (@TheLensman) reported 42 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong

• 
  James Hope (@gingerjames1990) reported 43 minutes ago from Stoke-on-Trent, England

  @Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding

• 
  Lesley Arnold (@LesleyA14768590) reported 43 minutes ago from Stoke-on-Trent, England

  Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all

• 
  James Hope (@gingerjames1990) reported 54 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!

• 
  Chris Laws (@ChrisLaws1) reported 55 minutes ago from Cheadle, England

  @virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GingaGill💙👩🏻‍🎓😷  (@GingaGill) reported 3 minutes ago

  @SarahLudford @virginmedia @O2 Yep…sadly the service has declined since the two companies merged. They blocked my account for weeks for ‘ security reasons’. ( I had changed pw & looking for new deals) No one seemed unable to unblock it. Took several phone calls/DM’s/ emails etc.

• 
  Råêl (@Rael571) reported 3 minutes ago

  @SisterWalburga I can see it from the biog. link - but I’m an EE customer rather than Sky or Virgin Media, so maybe it doesn’t count for the purpose of the question…

• 
  MR COOL (@Lifeline04India) reported 4 minutes ago

  @virginmedia @VirginMediaNews Dear Team i have shown my interest foir broadband however after registering i should receive details for refernce. But i didnt receive. If i am not getting poroper support fromyou why to go for contract. Please call back urgently

• 
  James Robertson (@JameskRobbo) reported 4 minutes ago

  @virginmedia make it impossible to cancel tv subscription. Unhelpful when I tell them the registered email is an old work email. They will get there equipment back smashed to pieces

• 
  Darren Hayes (@darrenhayes1973) reported 6 minutes ago

  @virginmedia Disgrace of a company never been spoken to as rudely as I have been tonight by one of the call centres based oversees. 20 calls in less than 7 days and then rude to me because he did not get the answers he wanted!! Sort it out!!

• 
  joey blower (@joeyblower) reported 9 minutes ago

  @y_alibhai @virginmedia What makes you special? Nothing especially after your comments on that poor baby and his caught and convicted killers! I’m guessing your award wasn’t for reading the room? You should never be seen on screen again

• 
  Susan Chew (@SusanChew5) reported 10 minutes ago

  @gloucesterglass @virginmedia They are possibly the worst company ever, still no engineer a week later, and one of us works from home. You will definitely find better, you can't get any worse.

• 
  Robbie Humphries (@RobbieH1972) reported 11 minutes ago

  @Ben_Scallan @Glic16 @griptmedia Fair play to you Ben for calling these clowns out 👏👏👏 something you will never see from Rte / virgin media/ newstalk etc.. because they are all on the government payroll

• 
  Ben (@BendyBen999) reported 13 minutes ago

  @virginmedia @Ash_GW The most useless customer services ever. Just a bot reply

• 
  Total Football (@cjgamin99987610) reported 13 minutes ago

  If you are thinking about going with @virginmedia for internet just please don't do it. Help yourself by avoiding them