Virgin Media outages and service status in Newcastle under Lyme, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Newcastle under Lyme, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newcastle under Lyme, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, and Leek.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent
|
TV | 3 days ago |
|
Stoke-on-Trent
|
TV | 3 days ago |
|
Stoke-on-Trent
|
Internet | 8 days ago |
|
Stoke-on-Trent
|
Internet | 9 days ago |
|
Stoke-on-Trent
|
Total Blackout | 14 days ago |
|
Stoke-on-Trent
|
Wi-fi | 18 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
-
Andrew Dickerson (@andy_dickerson) reported from Stoke-on-Trent, England@virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.
-
Richard Gannon (@RichardGannon23) reported from Newcastle-under-Lyme District, England@virginmedia my broadband and TV services seem to be down again since 5am
-
James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding
-
James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice
-
Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England@virginmedia my internet is down, again 🙃 I'm in ST4
-
James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!
-
James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
-
Andy (@AndyType2) reported from Newcastle-under-Lyme District, England@virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.
-
James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, England@virginmedia do any of your technical support staff have the first clue what they’re on about?
-
James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
-
Matthew Hughes (@MattHugheslives) reported from Stoke-on-Trent, EnglandSo @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.
-
Chris Laws (@ChrisLaws1) reported from Cheadle, England@virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments
-
Andrew Dickerson (@andy_dickerson) reported from Stoke-on-Trent, EnglandAnyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?
-
James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!
-
Tim Ray (@timothyray) reported from Tean, England@Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.
-
Ian Morris (@ianmorris04) reported from Checkley, England@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
-
Richy (@Rich_carless) reported from Stoke-on-Trent, EnglandWhy doesnt moto 2 never record @virginmedia it always record moto3 twice explain
-
Julie Leech (@whipblue) reported from Newcastle-under-Lyme District, England@virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi
-
Lesley Arnold (@LesleyA14768590) reported from Stoke-on-Trent, EnglandOk so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all
-
James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
TVL (@tvlvt_) reportedHow the hell am I going to keep the kids entertained whilst I work when we have no Internet. @virginmedia - help!!
-
only me (@Onlymehi) reported@virginmedia spoke to customer services who transferring me to technical team after failed attempts to fix tv box remotely. Been on hold now 20 minutes waiting for someone to answer. Call in total just under one hour
-
Hisham (@Hishaminho_) reported@usman2lost Don’t even ask bro virgin media are just the worst
-
TVL (@tvlvt_) reported@virginmedia is there a known outage for the B64 cradley heath postal code? I have ran the test on your app and it tells me there is a network error but on the main page it says no known errors!
-
Katrina Collier (She/Her) 🇦🇺🇬🇧 (@KatrinaMCollier) reported@virginmedia Worst comes to worst... my TV is on @SkyUK, thankfully!
-
Shaun Regan (@sregan61) reported@virginmedia We need to start talking about compensation for a service not provided.
-
Markie (@markiespice) reported@virginmedia is it normal policy to default a customer without advising them (in writing) of this prior to defaulting them (especially with a credit agency) or giving them an opportunity to rectify issue before going to collections? Or do you enjoy ruining peoples lives?
-
Biro (@sirbiro) reported@virginmedia seriously, what on earth is happening with your broadband?! After over 24h outage on Thursday to Friday now there's another outage with resolution time tonight. Seriously, I'm in Brighton city centre, how is your service this bad. How am I supposed to work like this?
-
Rod Haslam (@rmhaslam) reported@virginmedia having been a customer of VM and even NYNEX, never had a problem until resent drops in Mbs. Told VM would send new 4th Router in an effort to resolve but still not received the router. Only get 14mbs in the bedroom of my bungalow yet told everything’s ok
-
Hannah Mayo (@HannahM36893228) reported@virginmedia Hi, my internet is painfully slow and keeps cutting out. I work from home and can’t get anything done. Please can someone help me 😖