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Virgin Media

Virgin Media outages and service status in Newcastle under Lyme, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 10 outage signals in the last 24 hours around Newcastle under Lyme, including 10 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 14, 5:58 PM GMT+1.
  • 62% TV (62%)
  • 31% Internet (31%)
  • 8% Wi-fi (8%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 15: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, and Leek.

CityProblem TypeReport Time
Stoke-on-Trent Internet 14 hours ago
Stoke-on-Trent TV 18 hours ago
Stoke-on-Trent TV 18 hours ago
Stoke-on-Trent TV 19 hours ago
Stoke-on-Trent TV 19 hours ago
Stoke-on-Trent TV 19 hours ago

Nearby cities with recent reports

Stoke-on-Trent

13 recent signals

14 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • mymodlifecrisis
    sean cosgrove (@mymodlifecrisis) reported from Congleton, England

    @virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you

  • Faeeeriee
    Kerys🐝🇺🇦🙏🏻 (@Faeeeriee) reported from Stoke-on-Trent, England

    Think Virgin Media just **** the bed. What’s happened?

  • beth_emma_
    Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬

  • ChrisLaws1
    Chris Laws (@ChrisLaws1) reported from Cheadle, England

    @virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments

  • JuPo71
    Julie Podet (@JuPo71) reported from Biddulph, England

    @virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.

  • Andreaeday
    Andrea Day (@Andreaeday) reported from Biddulph, England

    @virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.

  • dazholdcroft1
    Daz (Oaky) Holdcroft (@dazholdcroft1) reported from Stoke-on-Trent, England

    @TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate

  • xTrustBandit
    #bandit4president (@xTrustBandit) reported from Stoke-on-Trent, England

    @virginmedia u guys ******* suck . Worst internet UK

  • Turnerandhooch
    turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia

  • Andreaeday
    Andrea Day (@Andreaeday) reported from Biddulph, England

    @virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.

  • Rich_carless
    Richy (@Rich_carless) reported from Stoke-on-Trent, England

    Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain

  • sh33ran7
    Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, England

    Get priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2

  • SharonJukes
    SBJ💙 (@SharonJukes) reported from Stoke-on-Trent, England

    Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia

  • sophiebridgett
    Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England

    @virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(

  • shent
    Matt (@shent) reported from Stoke-on-Trent, England

    @virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔

  • JuPo71
    Julie Podet (@JuPo71) reported from Biddulph, England

    @virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!

  • mbusby993
    𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

  • MattBennett93
    Matt Bennett (@MattBennett93) reported from Stoke-on-Trent, England

    @virginmedia Well do you not think if I'm only getting a service for 80% of the time, I should only be paying 80% of the bill?

  • paramattharri84
    Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England

    @KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone

  • SoManyJoels
    Joel Womsley (@SoManyJoels) reported from Newcastle-under-Lyme District, England

    Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DaveDuttonUK
    Dave Dutton: The Thirty Bob Kid (@DaveDuttonUK) reported

    @virginmedia If you could have let us know sooner I wouldn't have spent over an hour pissing about checking leads and rebooting the box! You should change your name to System Of A Down.

  • JohnBar72896911
    John B (@JohnBar72896911) reported

    @virginmedia Apology not accepted. Its been over 3 hours now. Whats the update. Channel not available on every channel lol. Renewed for this service, what an idiot!

  • petetweet1306
    Pete Hudson (@petetweet1306) reported

    @virginmedia Tv down. Can’t get through on the phone. What’s going on!!!

  • Ohgoditsme2
    Oh god it’s me (@Ohgoditsme2) reported

    @virginmedia what’s happening to your service today, now all sound has gone off. NE30

  • billingtonius
    Bill Carter (@billingtonius) reported

    @virginmedia What about those experiencing problems with their internet? Being sent pointless updates via text. Each message being sent 3 times. Each message just pushing the expected resolution back a few days. For nearly a month now.

  • sarahdaxsarah
    Sarah (@sarahdaxsarah) reported

    @virginmedia Still no TV service since Thursday night, absolutely appalling service @virginmedia !!!

  • iron_cereal
    Michael Wisbach (@iron_cereal) reported

    @virginmedia What about those waiting an hour on hold for an issue that appears to be VM's fault. Just wanting a new hub as old one has red light on. Contacted you about this one day ago. Your customer service is awful!

  • molwins
    Stevie (@molwins) reported

    @virginmedia Shocking service lately !! Glad I only have 2 months left!

  • COOPSthereitis4
    Chris (@COOPSthereitis4) reported

    @virginmedia ...in 24-48 hours. Will i be compensated for not having a service i am paying for?

  • HeadingleyVoice
    HeadingleyVoice (@HeadingleyVoice) reported

    @virginmedia HI My 360 virgin box is still not working or my TV , when i ring it says my account does not exist, what can i do !!!1