1. Home
  2. Companies
  3. Virgin Media
  4. Newcastle under Lyme
Virgin Media

Virgin Media outages and service status in Newcastle under Lyme, England

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Newcastle under Lyme, including 0 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • 40% Internet (40%)
  • 40% TV (40%)
  • 20% Wi-fi (20%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, and Leek.

CityProblem TypeReport Time
Stoke-on-Trent Wi-fi 13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • gingerjames1990
    James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding

  • LesChaplin
    Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!

  • LesChaplin
    Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that

  • Kate223110
    KateCap ❤️ (@Kate223110) reported from High Offley, England

    And the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke

  • gingerjames1990
    James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!

  • PPowellfamily
    Denise Powell (@PPowellfamily) reported from Barlaston, England

    @virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service

  • allanwebb69
    Allan Webb (@allanwebb69) reported from Stoke-on-Trent, England

    @virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels

  • PeachyBeechy
    cara (@PeachyBeechy) reported from Stoke-on-Trent, England

    @virginmedia is there an issue with the internet service in ST4 Stoke on Trent?

  • sh33ran7
    Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, England

    @virginmedia what is happening with your broadband?? I don’t pay stupid amounts of money each month for it not to work!!!!!

  • neilevo18781967
    Neil evans EVO (@neilevo18781967) reported from Stoke-on-Trent, England

    @virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really

  • FowldsSimon
    Santa Sime 🎅🏻🎄 (@FowldsSimon) reported from Stoke-on-Trent, England

    @virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.

  • Tiny_Tog
    Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England

    @virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia

  • mrssbowen
    Sarah Louise Bowen (@mrssbowen) reported from Bucknall, England

    @virginmedia should be avoided no customer service just a chat full of nonsense !!

  • jamesjohara
    James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, England

    @virginmedia do any of your technical support staff have the first clue what they’re on about?

  • JuPo71
    Julie Podet (@JuPo71) reported from Crewe, England

    @virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!

  • andyvic7
    Andy Picken (@andyvic7) reported from Stoke-on-Trent, England

    @virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!

  • sh33ran7
    Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, England

    @virginmedia I have yes and there is no problem detected. This has been happening for 3 days now.

  • xTrustBandit
    #bandit4president (@xTrustBandit) reported from Stoke-on-Trent, England

    @virginmedia u guys ******* suck . Worst internet UK

  • mbusby993
    𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

  • mymodlifecrisis
    sean cosgrove (@mymodlifecrisis) reported from Congleton, England

    @virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JonnyCave
    Jonny Cave (@JonnyCave) reported

    @virginmedia shocking service tried to raise a complaint took 1 hour over webchat person dealing with it still couldn't grasp it left chat after an hour you don't even have a complaints email utterly pathetic company Ombudsman it is gone on too long

  • fffoceania
    vimto girl 2 (@fffoceania) reported

    Virgin media guy had to come in my room he probably thinks im a smelly stupid loser which I am

  • PHILROOKS
    just me (@PHILROOKS) reported

    @virginmedia @keithapearson I wouldn't bother returning but support the online informing if others about their #customerservice they as a company and the bosses should be ashamed

  • entrustTMF
    entrustTMF (@entrustTMF) reported

    @virginmedia Hello. Broadband/internet has been down for a while this morning(three separate devices not working since mid morning). Is there a general outage or is this likely to be a local, to me, issue? In Scotland Thanks for any assistance you can give

  • mantonl
    Lee Manton (Λη Μαντον) (@mantonl) reported

    @tina0402x @SkyUK VirginMedia are good when you’re a new customer, I’ve been with them since they took over NTL but once your contract is up, that’s when it turns into a nightmare. They don’t give a toss about existing customers. Every renewal is a fight & their offshore teams are useless.

  • ChrisAbs01
    BiteUK (@ChrisAbs01) reported

    @virginmedia Still no resolution on this. 8 weeks and counting. Shocking service from @virginmedia . Sent me an email with "steps" to follow for a resolution that didn't have ANY steps to follow!

  • yardley_canary
    David Whiteside (@yardley_canary) reported

    @virginmedia Being given 4 different values from different sources about what our monthly bill will be was the worst but there are too many to list...

  • Welshyyyyy
    BH (@Welshyyyyy) reported

    @keithapearson @virginmedia Couldn't agree more, awful company to deal with

  • Martinayres65o1
    Martinayres65@outloo (@Martinayres65o1) reported

    @virginmedia This is the complaint no: : C-180426636, which I already provided to your handler along with my email and account number. You already have this information but haven’t acted on it

  • Urban__Groove
    Urban Groove (@Urban__Groove) reported

    @virginmedia So you bombarded me with phone calls to upgrade till i had to admit defeat, you told me i have free nextflix premium for a whole year, so i register a netflix account and now your asking me to pay £15.00 to use this service? what an absolute rip off😡 NOT HAPPY!