Virgin Media outages and service status in Newcastle under Lyme, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Newcastle under Lyme, including 1 direct report.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received Jun 19, 12:26 PM GMT+1.
- TV (53%)
- Internet (35%)
- Wi-fi (12%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 19: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newcastle under Lyme, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent
|
TV | 4 hours ago |
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Stoke-on-Trent
|
TV | 2 days ago |
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Stoke-on-Trent
|
TV | 3 days ago |
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Stoke-on-Trent
|
Internet | 5 days ago |
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Stoke-on-Trent
|
TV | 9 days ago |
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Stoke-on-Trent
|
Internet | 9 days ago |
Nearby cities with recent reports
4 recent signals
Community Discussion
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Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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Alena (@AlenaCopeland_1) reported from Stoke-on-Trent, England@Turnerandhooch @virginmedia Shocking service they are
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Shaun Mountain (@Mountain1863) reported from Biddulph, England@virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers
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Lady Gray (@princessandtoad) reported from Newcastle-under-Lyme District, England@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
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David Knight (@Knightfight7) reported from Stoke-on-Trent, England@virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace
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Andrea Day (@Andreaeday) reported from Biddulph, England@virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
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Andrea Day (@Andreaeday) reported from Biddulph, England@virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.
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Mark ODonnell (@TheLensman) reported from Crewe, England@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
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Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, EnglandStill no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider
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KateCap ❤️ (@Kate223110) reported from High Offley, EnglandAnd the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke
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🍃Lana Banana🍂 (@Laaana_bananaaa) reported from Stoke-on-Trent, EnglandHow ******** can Virgin Media say it's too expensive to connect us with WiFi in this area and would take them years to earn it back, when other people in the smae street have it!!??? 🙃😠
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Jessica Oliver (@Jess_L_Oliver) reported from Newcastle-under-Lyme District, England@virginmedia I’ve now got an “intermittent signal issue” message
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Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England@virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August
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turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice
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Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
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Matt (@shent) reported from Stoke-on-Trent, England@virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings
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Joel Womsley (@SoManyJoels) reported from Newcastle-under-Lyme District, EnglandHey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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Sarah Louise Bowen (@mrssbowen) reported from Bucknall, England@virginmedia should be avoided no customer service just a chat full of nonsense !!
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Cook Pass Babtridge (@andytideswell) reported from Stoke-on-Trent, England@virginmedia absolutely awful service. So much for looking after elderly and vulnerable customers. Trying to sell services that are not needed or wanted.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Skid (@YeshuaFoxtrot) reporteddoes anyone else have issues with @virginmedia broadband whenever theres a slight heatwave 🤔
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Adele Grange (@GrangeAdele) reported@virginmedia @CLangley16 @virginmedia I’m the same, this has been on and off now for weeks! I pay a fortune each month and never get a week where there is no issue. I was supposed to get a discount before and it was never processed off of my monthly bill
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Mark Aitken (@sparky0710) reported@virginmedia Internet been down in ML5 since yesterday lunchtime. When will this be resolved.any information or updates from apps are vague at best very poor.
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Dr Laura Jenkins (@LauraJks2015) reported@virginmedia Hi. How do I find out how long an outage is going to be? WiFi is currently off and I’ve reset everything so I’m guessing it’s a network issue.
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Kevin (@TheDoctorMagic) reported@virginmedia Then use a more competent delivery partner. I was told to be in from 8am to 6pm. They eventually delivered at 8.45PM. @Yodel_delivery are not competent and make it impossible to contact anyone. @EvriDeliveryCom are equally as bad. Neither care about customer satisfaction.
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TheModSmith (@TheModSmithYT) reportedMy household has been with @virginmedia for around 25 years. We’re told new customers at our address can get full fibre/XGS-PON, but existing customers can’t migrate. So we’re stuck on older HFC/DOCSIS with Gig1 upload around 100Mbps. Why must loyal customers cancel/rejoin?
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ClassicKatyy ✌️ (@ClassicKatyy) reported@virginmedia @PaulMcDade7 All your self service checker tells me is it can't connect to the kit in my house, because there's no internet. What's the ETA on a fix?
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Graeme Savage 🏴 (@graemehistory) reportedCan anyone at @virginmedia please let me know when the outage in south Ayr will be fixed?
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Anthony Ellis (@WentTimb) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV7 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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Paul foster (@Paulfoster_64) reported@virginmedia internet is down in the RH11 area, AGAIN! This service absolutely sucks!