Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

Virgin Media signals over the past 24 hours, with local activity from Newcastle under Lyme, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Newcastle under Lyme, England and nearby areas
• Service-wide baseline

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	Internet	17 hours ago
Stoke-on-Trent	Internet	4 days ago
Stoke-on-Trent	Total Blackout	6 days ago
Stoke-on-Trent	Wi-fi	7 days ago
Stoke-on-Trent	TV	7 days ago
Stoke-on-Trent	TV	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Matt Harrison (@paramattharri84) reported 43 seconds ago from Stoke-on-Trent, England

  @virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service

• 
  Joel Womsley (@SoManyJoels) reported 2 minutes ago from Newcastle-under-Lyme District, England

  Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode

• 
  Anthony Hibbs (@HibbsA) reported 7 minutes ago from Newcastle-under-Lyme District, England

  @Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁

• 
  Allan Webb (@allanwebb69) reported 11 minutes ago from Stoke-on-Trent, England

  @virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels

• 
  Matt (@shent) reported 15 minutes ago from Stoke-on-Trent, England

  @virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔

• 
  Les Chaplin (@LesChaplin) reported 16 minutes ago from Stoke-on-Trent, England

  @virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August

• 
  cara (@PeachyBeechy) reported 16 minutes ago from Stoke-on-Trent, England

  @virginmedia is there an issue with the internet service in ST4 Stoke on Trent?

• 
  Jacqui Riley (@cajriley51) reported 19 minutes ago from Stoke-on-Trent, England

  @virginmedia Sorry doesn't fix the problem

• 
  Neil hughes (@hughes_nh) reported 22 minutes ago from Stoke-on-Trent, England

  @DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔

• 
  Andy Welsh 🍕 (@imandywelsh) reported 25 minutes ago from Stoke-on-Trent, England

  @virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻

• 
  Jacqui Riley (@cajriley51) reported 33 minutes ago from Stoke-on-Trent, England

  @virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please

• 
  James Hope (@gingerjames1990) reported 40 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!

• 
  bazza baz (@demonbaz666) reported 40 minutes ago from Stoke-on-Trent, England

  No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.

• 
  dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported 41 minutes ago from Stoke-on-Trent, England

  @virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 41 minutes ago from Stoke-on-Trent, England

  @virginmedia I experience this problem all the time. Our phones dont connect, our internet randomly drops out, this isnt a new problem. Just a frustrating one. Everytime we 'monitor it for a week then check back' nothing is ever fixed. Its just a bad service in general.

• 
  Andy (@AndyType2) reported 44 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.

• 
  Andy Picken (@andyvic7) reported 45 minutes ago from Stoke-on-Trent, England

  @virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service

• 
  Julie Podet (@JuPo71) reported 49 minutes ago from Biddulph, England

  @virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.

• 
  turnerandhooch® (@Turnerandhooch) reported 50 minutes ago from Newcastle-under-Lyme District, England

  @fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia

• 
  Tiny Tog (@Tiny_Tog) reported 60 minutes ago from Stoke-on-Trent, England

  Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul Hulse (@paulpresenteruk) reported 7 minutes ago

  Dear @virginmedia I upgraded my package last night to add TV yet I wish to cancel this change due to the price for existing customers which is nearly double to what a new customer would get… I have tried to contact through various methods to cancel.

• 
  Sean Austin 316 (@seanaustin1985) reported 8 minutes ago

  @Johnty14 @virginmedia I worked for VM as a tech and I wasnt one of them but it was common practice by some rltwchs to feather knock so they could put the job off and blame the customer for not being in..

• 
  Robert Grace (@Beastial_Maggot) reported 14 minutes ago

  @virginmedia When trying to sign into virgin,once my email & password has been verified I am told to “return to the place were you started your journey “.So I go back to the virgin tv go home only to be told to sign in AGAIN ! And goes round and round……

• 
  Connor Wilson (@ConnorTWilson) reported 14 minutes ago

  Virgin Media wifi is just **** innit

• 
  Ashley Blick (@ablick1986) reported 16 minutes ago

  @virginmedia I’ve had SkySports add on without requesting this. Customer support saying 30 days notice required. Anyone else had this? This is fraud!

• 
  meg (@MeganJuliaaa_) reported 16 minutes ago

  @virginmedia you said an outage was fixed in my area but the internet box is still flashing red?? why lie

• 
  Seren 7 (@Seren_7) reported 18 minutes ago

  @virginmedia your online chat to us hasn’t worked for over 6 weeks. I have only been able to cancel today after being on a 1 hour call. Please advise when my account will be credited?

• 
  Campfire Gin (@campfiregin) reported 19 minutes ago

  @virginmedia help! we need to remove the automatic Home Screen as it’s confusing my mum who has Alzheimer’s, i can’t believe anyone thought it was a good idea

• 
  Tom J Jarvis (@TomJJarvis) reported 21 minutes ago

  @virginmedia I was sold Gig2 2Gbps symmetric in June. The upload was never delivered at the contracted speed. After three separate calls got nowhere, your Faults team corrected it, then applied a £6/month surcharge for the speed I had already bought. 1/

• 
  Caz (@caz_fizz) reported 22 minutes ago

  @MelJanie @virginmedia Virgin made all customer care off shore and made us all redundant, just so they can save money...but in the process are losing their customers.

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