Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	TV	4 days ago
Stoke-on-Trent	TV	11 days ago
Stoke-on-Trent	E-mail	13 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Ant Sheeran 🤙🏻 (@sh33ran7) reported 24 seconds ago from Stoke-on-Trent, England

  Get priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2

• 
  Meyrick (@iMeyrick) reported 2 minutes ago from Stoke-on-Trent, England

  @zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.

• 
  James Hope (@gingerjames1990) reported 7 minutes ago from Stoke-on-Trent, England

  @virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!

• 
  Andrea Day (@Andreaeday) reported 10 minutes ago from Biddulph, England

  @virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.

• 
  James Hope (@gingerjames1990) reported 12 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!

• 
  James Hope (@gingerjames1990) reported 14 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved

• 
  Chris Laws (@ChrisLaws1) reported 16 minutes ago from Cheadle, England

  @virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments

• 
  Jacqui Riley (@cajriley51) reported 20 minutes ago from Stoke-on-Trent, England

  @virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please

• 
  Alena (@AlenaCopeland_1) reported 29 minutes ago from Stoke-on-Trent, England

  @Turnerandhooch @virginmedia Shocking service they are

• 
  Ian Morris (@ianmorris04) reported 32 minutes ago from Checkley, England

  @JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.

• 
  Andrew Dickerson (@andy_dickerson) reported 34 minutes ago from Stoke-on-Trent, England

  Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?

• 
  Richard Gannon (@RichardGannon23) reported 37 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia my broadband and TV services seem to be down again since 5am

• 
  Mark ODonnell (@TheLensman) reported 38 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong

• 
  Tiny Tog (@Tiny_Tog) reported 39 minutes ago from Stoke-on-Trent, England

  @virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia

• 
  Les Chaplin (@LesChaplin) reported 40 minutes ago from Stoke-on-Trent, England

  @McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!

• 
  Shaun Mountain (@Mountain1863) reported 41 minutes ago from Biddulph, England

  @virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers

• 
  Tiny Tog (@Tiny_Tog) reported 42 minutes ago from Stoke-on-Trent, England

  Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider

• 
  cara (@PeachyBeechy) reported 48 minutes ago from Stoke-on-Trent, England

  @virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.

• 
  Chris Walton (@Ohrate_Tri) reported 49 minutes ago from Stoke-on-Trent, England

  @virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.

• 
  James Hope (@gingerjames1990) reported 55 minutes ago from Stoke-on-Trent, England

  @virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sam Sheehan (@SamanthaJane_H) reported 7 minutes ago

  @virginmedia I have messaged. I have taken days off on multiple occasions to wait in for engineers to attend. I was assured that due to external works I would not need to be in today, however the issue STILL has not been fixed despite assurances it would be sorted.

• 
  Trina S 💙 (@BrownEyedGirlGB) reported 7 minutes ago

  @virginmedia Resolution estimate was 15:08. It’s not intermittent it’s totally out and the resolution estimate has moved 4 times and is now tomorrow evening. Right above the service status issue box is a box saying it’s time to renew, look at contract options. No chance. 4/4.

• 
  MrBazza 🎬 (@MrBazza) reported 8 minutes ago

  @O2 I have 3 mobile lines alongside volt package @VirginMedia broadband and an open complaint about contract rates. Your app is quoting me much more than what I currently pay! With Volt double data, I only need a low base plan. Please DM me to sort a fair deal.

• 
  Shardon (@shardon1980) reported 8 minutes ago

  @virginmedia Issue still not fixed . your compensation is £10.34 a day . What about subscription services like Netflix etc . I’ve had to use data from my phone to work, this is unacceptable in an age where everything is WiFi. Also no contact from your team. This is a major issue in the area

• 
  Sam Sheehan (@SamanthaJane_H) reported 10 minutes ago

  @virginmedia WHY DO YOUR CONTRACTORS NEVER SHOW UP?! 3 WEEKS OF NO BROADBAND AT THIS POINT AND NO SIGN OF ANYONE FIXING IT BECAUSE YOUR STAFF DONT TURN UP

• 
  Virgin Media News (@VirginMediaNews) reported 10 minutes ago

  A man in his 20s has been arrested in connection with a shooting at a house in Co Galway during the August bank holiday weekend. A man was taken to hospital with non-life-threatening injuries after gunshots were reported at a residence in Dunlo, Ballinasloe on Monday 3rd August at around 3.15am.  Gardaí are appealing to anyone who was in the Cúlán Eiscir Riada area between 2.30am and 4am, and who may have witnessed the incident or has camera footage, to come forward. More on Virgin Media PLAY.

• 
  Sam Sheehan (@SamanthaJane_H) reported 11 minutes ago

  @virginmedia I did direct message 4 days ago, nobody read or replied. I’ll recap- 2 weeks no service, five engineers sent to diagnose the same problem multiple times, no fix. Complaints team open and close complaints immediately with no resolution. Fix not due for at least another week.

• 
  Paul Turner™ (Personal) (@PaulTurner140) reported 12 minutes ago

  @virginmedia I‘ve now been waiting 72hrs for a response. When Might I get a reply / resolution?

• 
  Roy Andrew Clarke (@royo42) reported 14 minutes ago

  Evri have got to rate alongside Virgin Media as Bloody a awful excuse for a business!

• 
  Lay D Fingers (@LayDFingers) reported 17 minutes ago

  @virginmedia can you please help me by sending a confirmation of my final bill pronto