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Virgin Media

Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, and Leek.

CityProblem TypeReport Time
Stoke-on-Trent Internet 2 days ago
Stoke-on-Trent Internet 3 days ago
Stoke-on-Trent Total Blackout 8 days ago
Stoke-on-Trent Wi-fi 12 days ago
Stoke-on-Trent TV 14 days ago
Stoke-on-Trent TV 15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • andyvic7
    Andy Picken (@andyvic7) reported from Stoke-on-Trent, England

    @drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them

  • FowldsSimon
    Santa Sime 🎅🏻🎄 (@FowldsSimon) reported from Stoke-on-Trent, England

    @virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.

  • moorland2
    Moorland (@moorland2) reported from Endon, England

    We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service

  • Turnerandhooch
    turnerandhooch® (@Turnerandhooch) reported from Stoke-on-Trent, England

    @AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit

  • SoManyJoels
    Joel Womsley (@SoManyJoels) reported from Newcastle-under-Lyme District, England

    Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode

  • CJMontford
    Connor / MN (@CJMontford) reported from Newcastle-under-Lyme District, England

    Virgin Media is DOG AWFUL

  • Turnerandhooch
    turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia

  • BarryWi32733397
    Barry Williams (@BarryWi32733397) reported from Hixon, England

    @staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky

  • iMeyrick
    Meyrick (@iMeyrick) reported from Stoke-on-Trent, England

    Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.

  • AlenaCopeland_1
    Alena (@AlenaCopeland_1) reported from Stoke-on-Trent, England

    @Turnerandhooch @virginmedia Shocking service they are

  • beth_emma_
    Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬

  • xTrustBandit
    #bandit4president (@xTrustBandit) reported from Stoke-on-Trent, England

    @virginmedia u guys ******* suck . Worst internet UK

  • moorland2
    Moorland (@moorland2) reported from Endon, England

    If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go

  • Turnerandhooch
    turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again

  • allanwebb69
    Allan Webb (@allanwebb69) reported from Stoke-on-Trent, England

    @virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels

  • imandywelsh
    Andy Welsh 🍕 (@imandywelsh) reported from Stoke-on-Trent, England

    @virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻

  • chasplummer1
    chas plummer (@chasplummer1) reported from Newcastle-under-Lyme District, England

    @virginmedia 2 days intermittent internet service. Website not available to register complaints

  • JuPo71
    Julie Podet (@JuPo71) reported from Biddulph, England

    @virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.

  • Rocketman_86
    Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance

  • moorland2
    Moorland (@moorland2) reported from Endon, England

    @virginmedia trying to contact you and all I keep getting is a stupid repetitive bot

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AndyHobs
    Andy Hobsbawm (@AndyHobs) reported

    Dear @virginmedia [be polite, be polite] is there a fast way to see the status of my broadband fix? Rather than spend 5mins going through a line check process to read: "Looks like there are issues in your postcode affecting your services. Check back here at any time for updates."

  • jjbrownless
    Jess B (@jjbrownless) reported

    @virginmedia You actual wankers. Leaving an old woman who lives alone with no internet and no phone for 2.5 weeks with no resolution or back up plan. Her previous services are gone now so she can't even receive phone calls. What complete ********* you are. #virginmedia

  • spinelli_x
    'Spinelli' (@spinelli_x) reported

    @virginmedia when are the broadband and tv issues going to be sorted? I have no wifi and have a deadline to meet. This is going on too long now

  • af7d9f67b6c04d0
    matt salmon (@af7d9f67b6c04d0) reported

    @virginmedia Why would I be charged £60 every month and have to have a house long phone call. Going through the same crap every month to have it added the following month, as I did not pay the extra the month b4. Do the maths.

  • HelenCook18
    Helen Cook (@HelenCook18) reported

    @virginmedia She is able to contact you but is not receiving any useful help. She needs an engineer sent out to her!

  • DChaps_
    Danielle 🔮 (@DChaps_) reported

    @virginmedia how long will broadband be down in WA9 area? Haven’t had internet all day and I need to work

  • pugpugvw1
    chris D (@pugpugvw1) reported

    @LouiseK1984 @virginmedia if you run the test your system it nearly always shows no issue, I had lost internet so checked using my mobile , it said tv , internet was no problem, even though it was down,

  • Bikeinstructor_
    Richard Suart (@Bikeinstructor_) reported

    @virginmedia Internet been down all day in L35 area How long does it take to turn it off and turn it on again

  • CamilleriCheryl
    Cheryl Camilleri (@CamilleriCheryl) reported

    @virginmedia Done all of this Saturday. Its the issue with communication and lack of that is the problem. Poor customer service

  • IslingtonChap
    Tim Chapman (@IslingtonChap) reported

    @RMCunliffe Yep. Don’t even bother with the @virginmedia tech support Team. Totally useless.