Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Newcastle under Lyme, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Leek.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Leek |
Total Blackout | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
-
Anthony Hibbs
(@HibbsA) reported
from
Newcastle-under-Lyme District, England
@Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁
-
Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider
-
Iwan Evans
(@iwanevans) reported
from
Congleton, England
@virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit
-
Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August
-
Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
@virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia
-
Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that
-
Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
-
Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service
-
Neil evans EVO
(@neilevo18781967) reported
from
Stoke-on-Trent, England
@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
-
Julie Podet
(@JuPo71) reported
from
Crewe, England
@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
-
Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!
-
Alee
(@AleeOwnzz) reported
from
Stoke-on-Trent, England
@toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus
-
Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.
-
𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
-
Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔
-
Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!
-
James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
Er....@virginmedia it's not working!
-
Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider
-
Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings
-
Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
🇮🇹 last_daughter_of_Krypton 🏴
(@La_Maua) reported
@virginmedia hi guys, broadband is down in Brighton. Any chance we can get it fixed before 4pm as said on your checker link? So I can finally work from home
-
Peter Wallace #GTTO
(@pmwallace) reported
@tomrichards82 @virginmedia @MartinSLewis Historically they've always got there or thereabouts so I've stayed for a few years.. but simply too far out on price now. And the service has been patchy tbh
-
Rick Sacrop. 🇬🇧 🏴🥋🎸🎹 🏉🇺🇦
(@RickSacrop) reported
@virginmedia I thought I was the customer! but you expect me to arrange my day around your companies staffing inadequacies just to cancel a contract! You spend all that money on advertising whilst publicising how you treat existing customers! Priceless. @Ofcom @richardbranson
-
Neil Pickersgill
(@npick69) reported
@GBNEWS @virginmedia signed up March for 1Gig broadband £40/month, the package includes an 02 sim £10/month which I dont want or need but it’s the “best” deal. You’ve just put the price up 12%. Sim is in a drawer and never been used but it’s 12% more on my bill @MartinSLewis
-
Rick Sacrop. 🇬🇧 🏴🥋🎸🎹 🏉🇺🇦
(@RickSacrop) reported
@SimpletonOf @virginmedia Yes, I think this is the only option left. Such a shame because I don't think @virginmedia are such a bad company. The "retention" section are like the Gestapo though.
-
Orient Lass ❤️⚽️
(@samw1984) reported
@virginmedia Just one more question, once we give 30 days notice, can I confirm we will still have service until July 5th, whilst we have the new provider installed, we cant afford a drop in service whilst working from home. Thanks
-
Sharat Gangwani
(@SharatGangwani) reported
@virginmedia The area issue is happening everyday @virginmedia @Offcom. You can't have internet going down every single day, that too when still a lot of people are working from home. It is a monetary loss for us if we can't work because of these issues. You are accountable for these losses.
-
Ryan 3.5%
(@Ryanjt4000) reported
@virginmedia internet down in Bristol please help
-
Sam Mason
(@Sam_Mason93) reported
@virginmedia I have called twice to cancel installation of broadband services (once last night and once this morning) and have been hung up on twice. Shocking customer service.
-
TreekoBean
(@JackRos68056882) reported
@virginmedia my wifi went down at around 1am this morning ive come down to watch my tv and all my channels are not working nor my internet, and i know i definatley paid my bill on the 25/5/22 so whats the problem??