Virgin Media outages and service status in Newcastle under Lyme, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Newcastle under Lyme, including 0 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 18, 2:12 PM GMT+1.
- TV (56%)
- Internet (39%)
- Wi-fi (6%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Newcastle under Lyme, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent
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Internet | 2 days ago |
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Stoke-on-Trent
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Internet | 2 days ago |
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Stoke-on-Trent
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Internet | 2 days ago |
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Stoke-on-Trent
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TV | 4 days ago |
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Stoke-on-Trent
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TV | 4 days ago |
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Stoke-on-Trent
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Internet | 5 days ago |
Nearby cities with recent reports
15 recent signals
Community Discussion
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Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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🍃Lana Banana🍂 (@Laaana_bananaaa) reported from Stoke-on-Trent, EnglandHow ******** can Virgin Media say it's too expensive to connect us with WiFi in this area and would take them years to earn it back, when other people in the smae street have it!!??? 🙃😠
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SBJ💙 (@SharonJukes) reported from Stoke-on-Trent, EnglandTwo days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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Ian Fraser (@IXL) reported from Keele, EnglandDear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?
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Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
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Mark ODonnell (@TheLensman) reported from Crewe, England@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
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sean cosgrove (@mymodlifecrisis) reported from Congleton, England@virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you
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turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
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Beth Emma (@beth_emma_) reported from Stoke-on-Trent, EnglandThis is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬
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Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England@virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August
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Chris Walton (@Ohrate_Tri) reported from Stoke-on-Trent, England@virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.
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Richard Gannon (@RichardGannon23) reported from Newcastle-under-Lyme District, England@virginmedia my broadband and TV services seem to be down again since 5am
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Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England@McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!
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Neil hughes (@hughes_nh) reported from Stoke-on-Trent, England@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Adam Bocca (@adam_bocca) reported from Stoke-on-Trent, England@virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.
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Julie Podet (@JuPo71) reported from Crewe, England@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
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Neil Barker (@NeilBarker72) reported from Stoke-on-Trent, EnglandIs anybody having issues with @virginmedia internet. My neighbours is running ok but is off.
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Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England@virginmedia my internet is down, again 🙃 I'm in ST4
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TwinHop (@ml1802) reported@Benleo @virginmedia Their customer service is absolutely shite.
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concerned (@concern58583359) reported@Benleo @headofgrey I will see your Virgin media and raise you @BritishGas their customer service is absolutely appalling. Shockingly bad, awful!
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K (@kahdec) reported@Benleo @virginmedia Had internet with them a few years ago, the worst service ever & also clueless on customer service. Ditched them as soon as was possible & been on Sky since with no issues
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Richard Loach (@rl1602) reported from Gedling District, England@Benleo @virginmedia They ruined my Christmas in 2023. Whole day on phone sorting issues with father in laws broadband then 2 site visits ending up with me throwing my vape at TV and a bill for £1000. Horrendous company
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Ric M. (@revoraman) reported@Benleo Well said, Ben. Yes, the WORST! You are in the public eye. Private Cstmrs like me who get billed for DD payments by @virginmedia , despite writing to Cust Svcs Exec in March, April, still cannot access emails, as their Support is totally inept+incompetent!
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jamiezerofour (@jamiezerofour) reported@Benleo @virginmedia Serious point - I have never ever ever considered virgin media because, for at least 20 years - they have had the most appalling customer services reputation.
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Glenn Edwards ⚽️🥊🦮 🇬🇧 (@glenn_coin) reported@Benleo @virginmedia It’s the only option I have that doesn’t use Openreach lines, which are crap. They were terrible when they were NTL as well, seems like nothing has changed.
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John Finnigan (@JohnFinnig13970) reported@Benleo @virginmedia About 15 years ago I sent them 25 emails in a month to customer service regarding my internet drop outs. The day before I was due to switch they called me, he said it's my job to convince you to stay. Told him about the emails and it was too little too late. He agreed and hung up
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moo deng (@teamwedge999) reported.@virginmedia have gone back on the contract I was offered. Now trying to charge me £432 for a month's bill when it should only be £14.15. Shocking customer service.
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HNF1BTecNerd (@t2tecnerd) reported@Benleo @virginmedia Bens not smart …. Ben had a problem with virgin so he upgrade his contact and gave them more money …. Don’t be like Ben