Virgin Media outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	TV	2 days ago
Stoke-on-Trent	E-mail	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  KateCap ❤️ (@Kate223110) reported 1 minute ago from High Offley, England

  And the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke

• 
  Richard Gannon (@RichardGannon23) reported 3 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia my broadband and TV services seem to be down again since 5am

• 
  Rob (@robbiedyson) reported 10 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia is there any outage with the Staffordshire area ST5

• 
  Julie Podet (@JuPo71) reported 14 minutes ago from Biddulph, England

  @virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!

• 
  Julie Podet (@JuPo71) reported 17 minutes ago from Crewe, England

  @virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!

• 
  Andy (@AndyType2) reported 22 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.

• 
  James O'Hara (@jamesjohara) reported 26 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia do any of your technical support staff have the first clue what they’re on about?

• 
  dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported 30 minutes ago from Stoke-on-Trent, England

  @virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.

• 
  Lady Gray (@princessandtoad) reported 32 minutes ago from Newcastle-under-Lyme District, England

  @StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful

• 
  Iwan Evans (@iwanevans) reported 34 minutes ago from Congleton, England

  @virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit

• 
  Ant Sheeran 🤙🏻 (@sh33ran7) reported 35 minutes ago from Stoke-on-Trent, England

  @virginmedia Yes I’ve checked it each time it has occurred and there’s no problem showing, I’ve also restarted and rebooted numerous times over the last couple of days and it still intermittently just stops working.

• 
  chas plummer (@chasplummer1) reported 39 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia 2 days intermittent internet service. Website not available to register complaints

• 
  Matt Harrison (@paramattharri84) reported 41 minutes ago from Stoke-on-Trent, England

  @KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone

• 
  Matt (@shent) reported 42 minutes ago from Stoke-on-Trent, England

  @virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings

• 
  bazza baz (@demonbaz666) reported 45 minutes ago from Stoke-on-Trent, England

  No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.

• 
  Jacqui Riley (@cajriley51) reported 49 minutes ago from Stoke-on-Trent, England

  @virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.

• 
  Mark ODonnell (@TheLensman) reported 49 minutes ago from Crewe, England

  @virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.

• 
  Andrew Dickerson (@andy_dickerson) reported 53 minutes ago from Stoke-on-Trent, England

  Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?

• 
  SBJ💙 (@SharonJukes) reported 53 minutes ago from Stoke-on-Trent, England

  Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia

• 
  Richy (@Rich_carless) reported 59 minutes ago from Stoke-on-Trent, England

  Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Old #FBPE (@StephenOld) reported 7 minutes ago

  @thenorth4theeu @virginmedia I tried to change a few years ago but they made the process impossible. They sent me texts instead of emails and no other providers will deal with Virgin directly. They have just been fined for their poor customer service, I think. They don't even reach basic standards of decency

• 
  Mike Garner (@smickyboy) reported 11 minutes ago

  @virginmedia 2 days running we have had intermittent Internet in CV6 1GG and 2 days running your checker says the issues have been fixed. They have NOT! Isn't about time you really fixed it?

• 
  Jan (@geminicat7) reported 17 minutes ago

  🛜 I’m safely back from the dentist’s 😷 (only a 6 monthly check-up and all was well) but now our internet is down and not likely to be resolved until 17:30! @virginmedia 👋 I can’t afford to use up all my mobile data chatting on social media so I’ll see you when if it’s sorted!

• 
  Jo (@WhitmoreJo) reported 18 minutes ago

  I'm on call to one of your sales team and trying to cancel phone and tv and just have broadband but I'm being told that's not ok and I can't? @tradingstandards @virginmedia @virginmedia

• 
  charles Ψ (@devilsaviour_) reported 18 minutes ago

  @falterface I had virgin media wifi as a kid that **** was so shite 😭😭😭

• 
  Mikey Molfessis (@mikey_mol) reported 18 minutes ago

  @virginmedia And you make it difficult to log a ticket. I called I. And your consultants say “we are aware of an issue” and leave it at that @Ofcom

• 
  Jayneadele (@Jayanic) reported 19 minutes ago

  Trying to contact @virginmedia So frustrating! Need to sort out your customer service! 😡

• 
  chris phillips (@chrisphillips66) reported 19 minutes ago

  After being locked out of my @virginmedia email for five weeks in May/June with no explanation or compensation given . I have yet again been locked out, shocking service.

• 
  Stephen Old #FBPE (@StephenOld) reported 25 minutes ago

  @virginmedia When you upgraded my broadband line you told me to plug my phone into my router. I did that and it stopped working. Your customer service is useless and this tweet is staying public until YOU fix it.

• 
  blueview (@TheblueViews) reported 28 minutes ago

  @virginmedia is so ****, nothing loads, disconnects constantly from internet and always CS3300 every time there’s something to watch ,