Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newcastle under Lyme, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Sandbach.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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Kerys🐝🇺🇦🙏🏻
(@Faeeeriee) reported
from
Stoke-on-Trent, England
Think Virgin Media just **** the bed. What’s happened?
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Andy
(@AndyType2) reported
from
Newcastle-under-Lyme District, England
@virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.
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Neil Barker
(@NeilBarker72) reported
from
Stoke-on-Trent, England
Is anybody having issues with @virginmedia internet. My neighbours is running ok but is off.
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
@virginmedia Yes I’ve checked it each time it has occurred and there’s no problem showing, I’ve also restarted and rebooted numerous times over the last couple of days and it still intermittently just stops working.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Stoke-on-Trent, England
@virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.
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Jessica Oliver
(@Jess_L_Oliver) reported
from
Newcastle-under-Lyme District, England
@virginmedia I’ve now got an “intermittent signal issue” message
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Stoke-on-Trent, England
@virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.
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KateCap ❤️
(@Kate223110) reported
from
High Offley, England
And the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke
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Wayne Thomas
(@martialartnerd) reported
from
Stoke-on-Trent, England
@virginmedia absolutely shocking treatment when trying to sort an upgrade out, asked to speak to the manager was told I can't sniggered at and the phone was then put down... we have three contracts Internet and tv with you safe to say we won't be renewing
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J9PVFC
(@J9PVFC) reported
from
Stoke-on-Trent, England
@virginmedia recently downgraded my broadband package, but my Volt package hasn’t been reapplied to my account. Can you help as O2 show it’s active, but no options on your help site that direct me to someone to fix.
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Ian Fraser
(@IXL) reported
from
Keele, England
Dear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?
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🍃Lana Banana🍂
(@Laaana_bananaaa) reported
from
Stoke-on-Trent, England
How ******** can Virgin Media say it's too expensive to connect us with WiFi in this area and would take them years to earn it back, when other people in the smae street have it!!??? 🙃😠
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
@virginmedia I have yes and there is no problem detected. This has been happening for 3 days now.
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
@virginmedia what is happening with your broadband?? I don’t pay stupid amounts of money each month for it not to work!!!!!
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Steve woolliscroft
(@swoolly1970) reported
from
Stoke-on-Trent, England
@virginmedia I’m trying to watch @stokecity , I pay you good/ hard earned money for your service and this is what you give #shocking
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Chris Laws
(@ChrisLaws1) reported
from
Cheadle, England
@virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments
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Ant Sheeran 🤙🏻
(@sh33ran7) reported
from
Stoke-on-Trent, England
Get priority tickets for Peter Kay virgin tell me as I’m a customer, yet I can’t even get on the O2 priority app. Sort it out @virginmedia @O2
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Daz (Oaky) Holdcroft
(@dazholdcroft1) reported
from
Stoke-on-Trent, England
@TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate
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Matt Bennett
(@MattBennett93) reported
from
Stoke-on-Trent, England
@virginmedia Well do you not think if I'm only getting a service for 80% of the time, I should only be paying 80% of the bill?
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Cook Pass Babtridge
(@andytideswell) reported
from
Stoke-on-Trent, England
@virginmedia absolutely awful service. So much for looking after elderly and vulnerable customers. Trying to sell services that are not needed or wanted.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Crossland
(@hairybarsteward) reported
@virginmedia ... over £240 on a service that hasn't been installed yet. I was told to return equipment I don't have and when I questioned this I was simply answered with "Yes", followed by silence. I also asked why, when I was within my cooling off period (continued 6)
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James Crossland
(@hairybarsteward) reported
@virginmedia Unfortunately the characters overlapped, often with the same sequences, however it was almost always the retentions team that had problems with the password. None of the contracts were right so I wasn't agreeing to any of those. I can assure you that calls were dropped 3 times.
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Marcus sharp
(@Marcussharp10) reported
from
Nottinghamshire, England
@bamford_tony @virginmedia mine always going down worst Internet provider going
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**** Dixon
(@jinxs67) reported
@virginmedia Called but regrettably I have had to cancel as the price is too high and couldn’t remove elements of my package either to get cheaper. Sad that it comes to that but new customers must mean more to you than existing with the offers they get
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teo
(@teodiomio) reported
@virginmedia No, as the reminder relates to a password that for some reason doesn't work. We've tried that.
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Steve
(@Sheedyss) reported
@virginmedia why do I have to call you on 28th January to terminate your services on 28th February? I’m giving more notice than I need to. Your call centre outside the UK made a mess of the termination. Sort it!
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Steve
(@Sheedyss) reported
@virginmedia your online customer service is very poor 07533 051809 is not fit for purpose. Here’s a crazy thought - TALK to your customers
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Gavin Hannon
(@GavinHannon56) reported
I have the volt deal. So I also now have o2 too. They have being atrocious too. Loss of signal tonnes of times. Customer service between @O2 & @virginmedia have being awful. I only moved from @sky due to getting a better deal from you’s but honesty I never had a problem with sky
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Nom Berridge & Sherwood Wards
(@SherwoodBerrid1) reported
@bamford_tony @virginmedia Yep tried virgin after being with sky for 17 years, never again
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Dessi OG
(@DESSIOG) reported
@virginmedia @ColeColey78 Clean example of poor customer service here