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Virgin Media outages and service status in Newcastle under Lyme, England

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Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Newcastle under Lyme, including 1 direct report.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received Jun 18, 3:50 AM GMT+1.
  • 50% TV (50%)
  • 38% Internet (38%)
  • 13% Wi-fi (13%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

CityProblem TypeReport Time
Stoke-on-Trent TV 24 hours ago
Stoke-on-Trent TV 2 days ago
Stoke-on-Trent Internet 4 days ago
Stoke-on-Trent TV 8 days ago
Stoke-on-Trent Internet 8 days ago
Stoke-on-Trent TV 10 days ago

Nearby cities with recent reports

Stoke-on-Trent

3 recent signals

24 hours ago

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • Turnerandhooch
    turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again

  • moorland2
    Moorland (@moorland2) reported from Endon, England

    We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service

  • ChrisLaws1
    Chris Laws (@ChrisLaws1) reported from Cheadle, England

    @virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments

  • Andreaeday
    Andrea Day (@Andreaeday) reported from Biddulph, England

    @virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.

  • gingerjames1990
    James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!

  • Th3V1k1ng
    Jay Tungsvik (@Th3V1k1ng) reported from Bucknall, England

    @virginmedia Nope... back home after being out since 7am. And guess what... no virgin broadband... Still. I can't work. I can't stream. I can't log into the EA/STEAM apps to play games on my pc. Thanks for putting my costs up and dropping the service @virginmedia

  • BeppoMonkeyBoy
    Robot Monkey (@BeppoMonkeyBoy) reported from Bucknall, England

    @virginmedia shocking service already thinking of cancelling, and I’ve not even been setup yet. I’d avoid, maybe I’ll talk to the other fiber in my area, I think they are a lot cheaper.

  • andyvic7
    Andy Picken (@andyvic7) reported from Stoke-on-Trent, England

    @drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them

  • richiechuff
    Richie Knight (@richiechuff) reported from Stoke-on-Trent, England

    @virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service

  • chasplummer1
    chas plummer (@chasplummer1) reported from Newcastle-under-Lyme District, England

    @virginmedia 2 days intermittent internet service. Website not available to register complaints

  • jamesjohara
    James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, England

    @virginmedia do any of your technical support staff have the first clue what they’re on about?

  • mbusby993
    𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

  • SharonJukes
    SBJ💙 (@SharonJukes) reported from Stoke-on-Trent, England

    Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia

  • Knightfight7
    David Knight (@Knightfight7) reported from Stoke-on-Trent, England

    @virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service

  • Rocketman_86
    Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them

  • LesleyA14768590
    Lesley Arnold (@LesleyA14768590) reported from Stoke-on-Trent, England

    Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all

  • sophiebridgett
    Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England

    @virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(

  • andy_dickerson
    Andrew Dickerson (@andy_dickerson) reported from Stoke-on-Trent, England

    Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?

  • gingerjames1990
    James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice

  • Ohrate_Tri
    Chris Walton (@Ohrate_Tri) reported from Stoke-on-Trent, England

    @virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Julybird
    Julybird (@Julybird) reported

    @y_alibhai @virginmedia Change your internet provider. Or ring their cancellation number and they'll likely push heaven and earth to help you then. If they don't, definitely change. I was with them years ago, absolute rubbish of a service.

  • gloucesterglass
    Gloucester Glass (@gloucesterglass) reported

    Getting more than a little tired of really poor internet in GL2 @virginmedia I rely on it especially with the very poor Virgin/O2 mobile signal in my area. Pull your socks up Virgin this is not what I am paying for. Next week you expect me to connect my landline to my router!

  • ylesine999
    Richard (@ylesine999) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_ultra_iptv6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • afshin71943097
    Leio Lee (@afshin71943097) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_IPTV6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • markkinga
    Mark King (@markkinga) reported

    @RichardLXXII @virginmedia This is Virgin all over….. advertising £22 and charging nearly £60 to a valued customer……that’s how much you are valued.

  • Tedtalks13
    Teds (@Tedtalks13) reported

    @virginmedia whe. You send me hello letters on divert over the house fraud of him, could you put the two effing letters before the reference customer number as per the voice mail. Instead of the civil recovery cover up fraud of that crm sales having a bastard pull empty my injunction file in court I want him arrested not him bullshitting about being affected by the maths of my physics he’s a lying done it before to people to steal bits to go back into IBM… well known for it hides in a box in box in box and moves money away from uk

  • GCpalms
    Gary Palmer (@GCpalms) reported

    @virginmedia You have the worst customer care ive ever dealt with. Absolute shambles. Ive spoken to 4 people now to cancel my already expired contract and none of them can do it, and seems youve put me onto another contract over double what my last one was. Awful company.

  • Laitty
    Graeson Laitt (@Laitty) reported

    @virginmedia Thanks for the reply. The issue is that I have already followed the guidance in that article and have created filters and blocked senders in both Outlook and Virgin Media Webmail. The emails from the same domains continue to arrive despite those measures.

  • TheDoctorMagic
    Kevin (@TheDoctorMagic) reported

    @virginmedia Then use a more competent delivery partner. I was told to be in from 8am to 6pm. They eventually delivered at 8.45PM. @Yodel_delivery are not competent and make it impossible to contact anyone. @EvriDeliveryCom are equally as bad. Neither care about customer satisfaction.

  • nrpoole
    Nick Poole (@nrpoole) reported

    @virginmedia I can't log into my a/c. I know my email address but, when entered, I reach a page saying that there has been a 'quick pause to keep my account safe' followed by some unhelpful suggestions and a reference: IDF-12B. The help & bot are useless. Can you help, please?