Virgin Media outages and service status in Newcastle under Lyme, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Newcastle under Lyme, including 0 direct reports.
- The most common problems reported in this area mention Internet, TV, and Total Blackout.
- Internet (33%)
- TV (33%)
- Total Blackout (17%)
- Wi-fi (17%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 23: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newcastle under Lyme, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, and Leek.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent
|
Wi-fi | 12 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
-
Cook Pass Babtridge (@andytideswell) reported from Stoke-on-Trent, England@virginmedia absolutely awful service. So much for looking after elderly and vulnerable customers. Trying to sell services that are not needed or wanted.
-
Rob (@robbiedyson) reported from Newcastle-under-Lyme District, England@virginmedia is there any outage with the Staffordshire area ST5
-
Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, EnglandGreat customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider
-
Allan Webb (@allanwebb69) reported from Stoke-on-Trent, England@virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels
-
Mark ODonnell (@TheLensman) reported from Newcastle-under-Lyme District, England@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
-
Julie Podet (@JuPo71) reported from Biddulph, England@virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.
-
Tim Ray (@timothyray) reported from Tean, England@Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.
-
Andy Welsh 🍕 (@imandywelsh) reported from Stoke-on-Trent, England@virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻
-
Adam Bocca (@adam_bocca) reported from Stoke-on-Trent, England@virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.
-
Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
-
Lesley Arnold (@LesleyA14768590) reported from Stoke-on-Trent, EnglandOk so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all
-
Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
-
Neil Barker (@NeilBarker72) reported from Stoke-on-Trent, EnglandIs anybody having issues with @virginmedia internet. My neighbours is running ok but is off.
-
Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
-
James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, England@virginmedia do any of your technical support staff have the first clue what they’re on about?
-
James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved
-
Neil evans EVO (@neilevo18781967) reported from Stoke-on-Trent, England@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
-
Connor / MN (@CJMontford) reported from Newcastle-under-Lyme District, EnglandVirgin Media is DOG AWFUL
-
KateCap ❤️ (@Kate223110) reported from High Offley, EnglandAnd the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke
-
Richard Gannon (@RichardGannon23) reported from Newcastle-under-Lyme District, England@virginmedia my broadband and TV services seem to be down again since 5am
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Road Painter (@RoadPainter) reportedIt looks like I'm soon to be an ex-customer of @virginmedia My monthly bill has gone up by more than 10% this month, unjustifiable profiteering!
-
A Dunlop Landscapes 🌳⚒️🧱 (@alanfdunlop) reported@ifeeltheneed_ Mine has been offline for the last two months, had an upgrade of virgin media that came with a new WiFi connection. That coincided with my surgery, managed to have the new hub up & running with some help but haven’t been able to access the solar inverter to reset so far.
-
CymroGlyn 🏳️🌈🏴🏉🍾♿️ (@cymroglyn) reported@virginmedia You should be keeping an eye out for this sort of criminal activity, creates profiles for most large UK companies so they can reply to any complaints and get the customer to download software so they can compensation…and rob them. Report them to X
-
Luke Hayes (@Lukeytoons) reportedWhy can't you cancel a contract with @virginmedia like you can a subscription service. I.e you select you want to cancel and from the contract end date you lose service. Keep being told i need to phone 30 days before #cancel #contract
-
entrustTMF (@entrustTMF) reported@virginmedia broadband outage keeps on getting worse and worse😡 After 2 days of rolling updates for the fix getting prolonged and an assurance it would be fixed by 5.30PM YESTERDAY from their helpline, they updated to 1.30 today. Now a message to say 1 PM on 29/4🤬 Unacceptable
-
KP (@Sep8001) reported@virginmedia Hi, Are there some ongoing issues in the HA7 area? We seem be having internet issues over the last few weeks with no internet. Thank you
-
Urm (@erm2urm) reported@virginmedia I'm trying to login to my account but I'm being asked to register thru Virgin/02? Why is it doing this?
-
Imran (@imran_khan404) reported@virginmedia Wifi is getting connected but it is showing "No internet access". I am not getting internet. Talk to your customer support multiple times.
-
BigF (@Bigg_F_) reported@virginmedia Yes. Eventually got through via chat to a real person. They advised a factory reset of hub which is a complete pain to set back up and it made no difference. Engineer arranged to come today. I also raised a formal complaint. Mysteriously it’s working two hours later.
-
GrumpyByName 🇮🇱 (@LessGrumpy) reported@IanSlaterPhoto1 @BrydonN2 Absurd. One of the reasons I’ve never left virgin media is that they were the only fibre to the door operator round here till recently.