Virgin Media

Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newcastle under Lyme, Staffordshire, England 02/17/2026 23:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newcastle under Lyme, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

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City Problem Type Report Time
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • Andreaeday Andrea Day (@Andreaeday) reported from Biddulph, England

    @virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.

  • Andreaeday Andrea Day (@Andreaeday) reported from Biddulph, England

    @virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.

  • adam_bocca Adam Bocca (@adam_bocca) reported from Stoke-on-Trent, England

    @Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia

  • andyvic7 Andy Picken (@andyvic7) reported from Stoke-on-Trent, England

    @virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!

  • Tiny_Tog Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England

    @virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia

  • shent Matt (@shent) reported from Stoke-on-Trent, England

    @virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...

  • Tiny_Tog Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England

    Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

  • adam_bocca Adam Bocca (@adam_bocca) reported from Stoke-on-Trent, England

    @virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.

  • LesChaplin Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!

  • shent Matt (@shent) reported from Stoke-on-Trent, England

    @virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔

  • iwanevans Iwan Evans (@iwanevans) reported from Congleton, England

    @virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit

  • PeachyBeechy cara (@PeachyBeechy) reported from Stoke-on-Trent, England

    @virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.

  • Andreaeday Andrea Day (@Andreaeday) reported from Biddulph, England

    @virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.

  • shent Matt (@shent) reported from Stoke-on-Trent, England

    @virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings

  • AleeOwnzz Alee (@AleeOwnzz) reported from Stoke-on-Trent, England

    @toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus

  • andyvic7 Andy Picken (@andyvic7) reported from Stoke-on-Trent, England

    @virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service

  • mymodlifecrisis sean cosgrove (@mymodlifecrisis) reported from Mow Cop, England

    @soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow

  • LesChaplin Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that

  • neilevo18781967 Neil evans EVO (@neilevo18781967) reported from Stoke-on-Trent, England

    @virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really

  • Tiny_Tog Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England

    Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NicolaRanalli Nicola Ranalli (@NicolaRanalli) reported

    @virginmedia It's on WiFi. just did a test on wired connection and is now 100 mbps in down and is 10 mbps in up When I called CS they passed me on to technical support and we did all the test for over 1h but nothing got sorted not sure why I can't. Sometimes is so bad I can't send an email.

  • Mummyboo12 Michelle Booth (@Mummyboo12) reported

    @virginmedia The Internet button is flashing when the service freezes so there is a definite fault that can't be fixed by me. I 100% need further assistance ASAP. Can you arrange this please?

  • mcleansqueak paul mclean (@mcleansqueak) reported

    @virginmedia hey Virgin. What's happening in se26? Internet has been crawling at a snails pace for days. What's the update? #StayConnected #help

  • mcleansqueak paul mclean (@mcleansqueak) reported

    @virginmedia hey virgin, what's happening in se26? Internet has poor for a few days now. Any updates on a fix?

  • rjcurtis Jeremy Curtis (@rjcurtis) reported

    @virginmedia If he then moves us to VoIP via SH, I’m expecting compensation to fix the equipment here that relies on a physical line. Service via a SH is not considered acceptable.

  • crozier2015 Ryan Crozier (@crozier2015) reported

    @virginmedia Your internet is a joke. Drops connection every 10 mins, I am looking to cancel my contract as this has been happening from day one @Ofcom

  • Scraggmeister Mark Spencer-Scragg (@Scraggmeister) reported from Seaforth, England

    @virginmedia Morning. If you’re still here for me, Broadband speed still only (max) 120mbs. Still paying for 350mbs & I’ve factory reset my hub twice. Can you help please? Thanks.

  • TheSaL90 The SaL (@TheSaL90) reported

    Hey @virginmedia you know how your CEO has a net worth of 4.1 billion... How about you ask him for some as service has been 'subpar' at best for the last couple of weeks, yours sincerely 'Every virginmedia customer'

  • Jessicaa9 Jessica (@Jessicaa9) reported

    @virginmedia I thought it was sorted as they rebooked us in for the 31st December but yet again they DIDNT TURN UP and claimed it wasn’t even booked in after 2 hours on the phone it cut off and no call back. Absolutely disgusted with the service and will be going elsewhere #virginmedia

  • aawasthi78 Anil Awasthi (@aawasthi78) reported

    @virginmedia Team , tried running tests with above links. For wired connection it is saying all ok. Need to move hub in best possible locaiton in house and need help to do it