Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newcastle under Lyme, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
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Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.
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Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
@virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔
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Iwan Evans
(@iwanevans) reported
from
Congleton, England
@virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit
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cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.
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Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings
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Alee
(@AleeOwnzz) reported
from
Stoke-on-Trent, England
@toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service
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sean cosgrove
(@mymodlifecrisis) reported
from
Mow Cop, England
@soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that
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Neil evans EVO
(@neilevo18781967) reported
from
Stoke-on-Trent, England
@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola Ranalli
(@NicolaRanalli) reported
@virginmedia It's on WiFi. just did a test on wired connection and is now 100 mbps in down and is 10 mbps in up When I called CS they passed me on to technical support and we did all the test for over 1h but nothing got sorted not sure why I can't. Sometimes is so bad I can't send an email.
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Michelle Booth
(@Mummyboo12) reported
@virginmedia The Internet button is flashing when the service freezes so there is a definite fault that can't be fixed by me. I 100% need further assistance ASAP. Can you arrange this please?
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paul mclean
(@mcleansqueak) reported
@virginmedia hey Virgin. What's happening in se26? Internet has been crawling at a snails pace for days. What's the update? #StayConnected #help
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paul mclean
(@mcleansqueak) reported
@virginmedia hey virgin, what's happening in se26? Internet has poor for a few days now. Any updates on a fix?
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Jeremy Curtis
(@rjcurtis) reported
@virginmedia If he then moves us to VoIP via SH, I’m expecting compensation to fix the equipment here that relies on a physical line. Service via a SH is not considered acceptable.
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Ryan Crozier
(@crozier2015) reported
@virginmedia Your internet is a joke. Drops connection every 10 mins, I am looking to cancel my contract as this has been happening from day one @Ofcom
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Morning. If you’re still here for me, Broadband speed still only (max) 120mbs. Still paying for 350mbs & I’ve factory reset my hub twice. Can you help please? Thanks.
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The SaL
(@TheSaL90) reported
Hey @virginmedia you know how your CEO has a net worth of 4.1 billion... How about you ask him for some as service has been 'subpar' at best for the last couple of weeks, yours sincerely 'Every virginmedia customer'
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Jessica
(@Jessicaa9) reported
@virginmedia I thought it was sorted as they rebooked us in for the 31st December but yet again they DIDNT TURN UP and claimed it wasn’t even booked in after 2 hours on the phone it cut off and no call back. Absolutely disgusted with the service and will be going elsewhere #virginmedia
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Anil Awasthi
(@aawasthi78) reported
@virginmedia Team , tried running tests with above links. For wired connection it is saying all ok. Need to move hub in best possible locaiton in house and need help to do it