Virgin Media

Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newcastle under Lyme, Staffordshire, England 02/18/2026 11:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newcastle under Lyme, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

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City Problem Type Report Time
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV

Community Discussion

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • jamesjohara James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, England

    Er....@virginmedia it's not working!

  • HibbsA Anthony Hibbs (@HibbsA) reported from Newcastle-under-Lyme District, England

    @Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁

  • andyvic7 Andy Picken (@andyvic7) reported from Stoke-on-Trent, England

    @virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

  • shent Matt (@shent) reported from Stoke-on-Trent, England

    @virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...

  • Tiny_Tog Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England

    Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

  • LesChaplin Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!

  • neilevo18781967 Neil evans EVO (@neilevo18781967) reported from Stoke-on-Trent, England

    @virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really

  • shent Matt (@shent) reported from Stoke-on-Trent, England

    @virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings

  • iwanevans Iwan Evans (@iwanevans) reported from Congleton, England

    @virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit

  • Tiny_Tog Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England

    Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider

  • shent Matt (@shent) reported from Stoke-on-Trent, England

    @virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔

  • LesChaplin Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August

  • AleeOwnzz Alee (@AleeOwnzz) reported from Stoke-on-Trent, England

    @toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus

  • PeachyBeechy cara (@PeachyBeechy) reported from Stoke-on-Trent, England

    @virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.

  • LesChaplin Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that

  • Tiny_Tog Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England

    @virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia

  • adam_bocca Adam Bocca (@adam_bocca) reported from Stoke-on-Trent, England

    @Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia

  • andyvic7 Andy Picken (@andyvic7) reported from Stoke-on-Trent, England

    @virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!

  • adam_bocca Adam Bocca (@adam_bocca) reported from Stoke-on-Trent, England

    @virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Al49870764 Al (@Al49870764) reported

    @virginmedia I told you i wont speak with your customers service because you hire a bunch of prepubescent teens and then train them to be arseholes. You have been consistently spamming my email with threats. And now you claim you dont know. Ill be raising harassment claims at this point.

  • Sophiaghonim Sophia Ghonim (@Sophiaghonim) reported

    @virginmedia THERE HAS BEEN NO INTERNET / WIFI IN OUR AREA SINCE THURSDAY!! Anyone else experiencing an outage in HA4 area? Told it would be fixed by Monday. Now Friday. This is so ridiculous, some of us have to work from home. Can’t even take calls / send messages because 4G is awful 🤬🤬

  • MrsDunning_ Charlie Dunning (@MrsDunning_) reported

    @virginmedia What a surprise! I now have to post in a forum and wait days in the hope someone may actually respond and do something to help! Absolutely terrible service!

  • Carolestfc1 Carole Yeo 🌻 (@Carolestfc1) reported

    @virginmedia HELP you've activated my changeover today I've now got no Internet or home phone cannot get new modem to work !

  • lec_vxttel abbie 🌻 (@lec_vxttel) reported

    half 9 on a sunday morning and virgin media are already pissing me off i swear i’ve never wanted a company to go into administration more than them *****

  • KrochetxKorner Knitting & Knotting, Stabbing & Science (@KrochetxKorner) reported

    @virginmedia To be honest, it is an old box and just needs a swap out (at least that's my guess). In 12 years of service with you, this is probably the 3rd issue I've ever had. So it isn't a reflection on you, I'm very happy with my service.

  • Frankieabroad Frankie Belle (@Frankieabroad) reported

    @virginmedia Hi EC, thanks I’m on hold but keep getting a message saying our wait times are really busy and then got a text with a weblink asking me to check service status. Tried not to enter any account info but the automated service would let me proceed!

  • louisestirton Louise Stirton💚🤍💜 (@louisestirton) reported

    Is it possible to remove @channel5_tv and @5star_tv from @virginmedia boxes? never watching that scum again been trying to figure it out no luck so far 🤔🤔🤔🤔

  • miles_edmund John Edmund Miles (@miles_edmund) reported

    @virginmedia This is totally unacceptable to be without Wi-Fi, phone and tv for over a week. Been on the phone to Virgin for over 40 min and just found out they have canceled the appointment. I do believe they do not know what they are doing. Is this how you treat new customers?

  • richweedon77 Richard Weedon (@richweedon77) reported

    @virginmedia Yes. No known problems on the box.