Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newcastle under Lyme, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Sandbach.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.
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Will Hook
(@williamtm) reported
from
Crewe, England
@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
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Barry Williams
(@BarryWi32733397) reported
from
Hixon, England
@staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky
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Shaun Mountain
(@Mountain1863) reported
from
Biddulph, England
@virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers
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Andy Welsh 🍕
(@imandywelsh) reported
from
Stoke-on-Trent, England
@virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻
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Denise Powell
(@PPowellfamily) reported
from
Barlaston, England
@virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service
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chas plummer
(@chasplummer1) reported
from
Newcastle-under-Lyme District, England
@virginmedia 2 days intermittent internet service. Website not available to register complaints
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Alena
(@AlenaCopeland_1) reported
from
Stoke-on-Trent, England
@Turnerandhooch @virginmedia Shocking service they are
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Moorland
(@moorland2) reported
from
Endon, England
If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go
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turnerandhooch®
(@Turnerandhooch) reported
from
Stoke-on-Trent, England
@AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬
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Moorland
(@moorland2) reported
from
Endon, England
We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
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#bandit4president
(@xTrustBandit) reported
from
Stoke-on-Trent, England
@virginmedia u guys ******* suck . Worst internet UK
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Santa Sime 🎅🏻🎄
(@FowldsSimon) reported
from
Stoke-on-Trent, England
@virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
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Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.
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Moorland
(@moorland2) reported
from
Endon, England
@virginmedia trying to contact you and all I keep getting is a stupid repetitive bot
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Allan Webb
(@allanwebb69) reported
from
Stoke-on-Trent, England
@virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Hammond
(@invertedworld) reported
@virginmedia Still no contact. This is poor service given the vulnerable customer situation.
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Donella Hignett
(@DonellaHignett) reported
@MattRic81427246 @virginmedia We have the same issue @virginmedia Reported it to Netflix who say they cancelled our services as virgin media haven’t paid the bill, and we reported to virgin media who say they will let us know when it’s fixed. Not a good way to treat customers. 😡
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WOLSNED 🇬🇧
(@wolsned) reported
Anyone in Plymouth experiencing problems with Virgin Media broadband? Upload speed is almost zero during the day (6am - 6pm), making it impossible to work from home. @virginmedia has not offered any solutions, not returned calls, truly worst company ever! Small claim incoming.
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Chuckerbutty Malificent 🇬🇧👀❤️
(@Gingernuts73) reported
@virginmedia I wasn't here, my other half was, so I don't know the number. She said it sounded like a busy call centre with a very heavily accented foreign voice. Wouldn't take no for an answer and eventually she just had to put the phone down.
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Matthew Ewers
(@MatthewEwers) reported
@virginmedia Does anyone there read the whole thread? I have an escalated IT ticket raised, a complaint which the "resolution" was a wifi booster to being unable to log into MyVM, now you want me to register for and post on a forum. How about it gets fixed? I've wasted hours on this already!
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L.R.M Photography
(@LRMphotos) reported
@virginmedia Hi, long standing business customer and cannot get my calls answered. Previously tried twice and gave up after 15 mins on hold each time and at the time 30 minutes with no answer. Why waste money advertising products with a 0800521135 number when you cannot answer
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Antonia Maguire Natural Health
(@antoniamaguire) reported
@virginmedia Yes .. As a ‘courtesy’ They have agreed to backdate it till 16th Nov!! So I apparently still owe hundreds of pounds for a service I haven’t been using & been trying to cancel since Sept. Go figure! I wouldn’t go back to virgin media for all the tea in China
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Darron Cullen
(@Darron_Cullen) reported
Absolutely atrocious customer service from @virginmedia . Our contract ended, so we asked to renew with a Black Friday £33 deal - told these are only for new customers, but would we like a renewal for £68? To keep a worse package than the BF deal? Insulting.
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Maizy Daizy 🌼
(@MaizyDaizyZzzz) reported
@wolsned @virginmedia I don't upload so have no issues just across the water...lads not complained when gaming either. That said...green box exchange thingy right outside our house so has to be dire issues before we notice much.
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Nicola Kirby
(@NicolaKirby19) reported
@virginmedia Yes I’ve got online no problem but it won’t load the contract