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Virgin Media

Virgin Media outages and service status in Newcastle under Lyme, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Newcastle under Lyme, including 1 direct report.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 28, 2:02 AM GMT+1.
  • 48% TV (48%)
  • 43% Internet (43%)
  • 10% Wi-fi (10%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 28: Problems at Virgin Media

Virgin Media is having issues since 02:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Newcastle under Lyme, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

CityProblem TypeReport Time
Stoke-on-Trent Internet 6 hours ago
Stoke-on-Trent Wi-fi 2 days ago
Stoke-on-Trent Internet 2 days ago

Nearby cities with recent reports

Stoke-on-Trent

3 recent signals

6 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • jamesjohara
    James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, England

    Er....@virginmedia it's not working!

  • andyvic7
    Andy Picken (@andyvic7) reported from Stoke-on-Trent, England

    @virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service

  • Laaana_bananaaa
    🍃Lana Banana🍂 (@Laaana_bananaaa) reported from Stoke-on-Trent, England

    How ******** can Virgin Media say it's too expensive to connect us with WiFi in this area and would take them years to earn it back, when other people in the smae street have it!!??? 🙃😠

  • MattBennett93
    Matt Bennett (@MattBennett93) reported from Stoke-on-Trent, England

    @virginmedia Well do you not think if I'm only getting a service for 80% of the time, I should only be paying 80% of the bill?

  • Andreaeday
    Andrea Day (@Andreaeday) reported from Biddulph, England

    @virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.

  • dazholdcroft1
    Daz (Oaky) Holdcroft (@dazholdcroft1) reported from Stoke-on-Trent, England

    @TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate

  • sh33ran7
    Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, England

    @virginmedia Yes I’ve checked it each time it has occurred and there’s no problem showing, I’ve also restarted and rebooted numerous times over the last couple of days and it still intermittently just stops working.

  • ChrisLaws1
    Chris Laws (@ChrisLaws1) reported from Cheadle, England

    @virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments

  • AlenaCopeland_1
    Alena (@AlenaCopeland_1) reported from Stoke-on-Trent, England

    @Turnerandhooch @virginmedia Shocking service they are

  • cajriley51
    Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Sorry doesn't fix the problem

  • DeanCondliffe
    dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Stoke-on-Trent, England

    @virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.

  • Turnerandhooch
    turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again

  • marcalmond7
    Marc Almond (@marcalmond7) reported from Stoke-on-Trent, England

    @TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!

  • adam_bocca
    Adam Bocca (@adam_bocca) reported from Stoke-on-Trent, England

    @virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.

  • Rocketman_86
    Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance

  • demonbaz666
    bazza baz (@demonbaz666) reported from Stoke-on-Trent, England

    No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.

  • CJMontford
    Connor / MN (@CJMontford) reported from Newcastle-under-Lyme District, England

    Virgin Media is DOG AWFUL

  • gingerjames1990
    James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!

  • mrssbowen
    Sarah Louise Bowen (@mrssbowen) reported from Bucknall, England

    @virginmedia should be avoided no customer service just a chat full of nonsense !!

  • LesChaplin
    Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • nottslad2
    nottslad (@nottslad2) reported

    @JamieGBarry @virginmedia Same here, customer over 30 years, bill up £55,rang them got a £10 of, no way can I pay that. Loyalty means nothing to them.

  • RobertJoesbury
    Robert Joesbury (@RobertJoesbury) reported

    @virginmedia my internet is down, any chance of an update please?

  • mrsluc
    Sandra Robinson (@mrsluc) reported

    @JamieGBarry @virginmedia I may be alone here, but I got a 18 month contract for less than I was paying for previous 18 months. Offer just came up on my phone. Alone again but I have never had an issue wth @virginmedia

  • kanyonatic
    Mary (@kanyonatic) reported

    @virginmedia had issues with internet said they were sorting it and it would be ok by 6 pm well now it’s 02:39 and still no internet !!!!

  • egneg
    egneg (@egneg) reported

    @JamieGBarry @virginmedia Let contract run out then ring virgin and cancel, sign up to sky, literally next day virgin ring you and offer the earth. Then just ring sky again and cancel. Works every time I promise.

  • Angeltt_tt
    Angeltt (@Angeltt_tt) reported

    @PeteUK7 @IDHDRUM @virginmedia Win95 wouldve taken 3 weeks, not 3 months, theyre lying ******* trying to save face for their disgusting behaviour. Theyre predators, mis-selling + overcharging for services they simply arent (+ never) providing + their service as a whole is worse than running on timed dial up.

  • noel33330
    Noely Daniels (@noel33330) reported

    @JamieGBarry @virginmedia Never understand why companies do this … same goes for insurance companies.

  • FractalDoctor
    Dr Stuart Woolley (@FractalDoctor) reported

    @PeteUK7 @virginmedia Had exactly the same situation last year with a close relative. Complete shambles that took many mails and waiting on hold on the phone to resolve, then sending back boxes of crap that would no doubt go into landfill. I'd recommend avoiding them at all costs, for anyone.

  • TinoElduderino
    Tino 🐧🌋 (@TinoElduderino) reported

    @JamieGBarry @virginmedia They will offer you login to the website new deal if you do the chat with an agent or speak to some in the phone if you are willing to lock in for a new contract.

  • GrahamCompton
    🇬🇧 FI is awesome 😎 (@GrahamCompton) reported

    @JamieGBarry @virginmedia Leave. Send back the equipment at their cost. Get your partner to order a new contract via a comparison site. Claim cashback. Been there, done that. Totally nuts customer service by Virgin.