Virgin Media

Virgin Media Outage Report in Newcastle under Lyme, Staffordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newcastle under Lyme, Staffordshire, England 01/08/2026 11:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Newcastle under Lyme, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Sandbach.

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City Problem Type Report Time
United KingdomStoke-on-Trent Wi-fi
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • LesChaplin Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that

  • SoManyJoels Joel Womsley (@SoManyJoels) reported from Newcastle-under-Lyme District, England

    Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode

  • Knightfight7 David Knight (@Knightfight7) reported from Stoke-on-Trent, England

    @virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service

  • imandywelsh Andy Welsh 🍕 (@imandywelsh) reported from Stoke-on-Trent, England

    @virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻

  • LesChaplin Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!

  • PPowellfamily Denise Powell (@PPowellfamily) reported from Barlaston, England

    @virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service

  • BarryWi32733397 Barry Williams (@BarryWi32733397) reported from Hixon, England

    @staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky

  • LesChaplin Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England

    @virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August

  • JuPo71 Julie Podet (@JuPo71) reported from Biddulph, England

    @virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.

  • williamtm Will Hook (@williamtm) reported from Crewe, England

    @serenium @virginmedia Lots of ISPs don’t support it, not just VM.

  • Mountain1863 Shaun Mountain (@Mountain1863) reported from Biddulph, England

    @virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers

  • jamesjohara James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, England

    Er....@virginmedia it's not working!

  • JuPo71 Julie Podet (@JuPo71) reported from Biddulph, England

    @virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!

  • JuPo71 Julie Podet (@JuPo71) reported from Crewe, England

    @virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!

  • demonbaz666 bazza baz (@demonbaz666) reported from Stoke-on-Trent, England

    Internet is shit will be streaming sum time tonight fking virgin media r shit

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

  • Knightfight7 David Knight (@Knightfight7) reported from Stoke-on-Trent, England

    @virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace

  • moorland2 Moorland (@moorland2) reported from Endon, England

    If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go

  • HibbsA Anthony Hibbs (@HibbsA) reported from Newcastle-under-Lyme District, England

    @Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁

  • FowldsSimon Santa Sime 🎅🏻🎄 (@FowldsSimon) reported from Stoke-on-Trent, England

    @virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • QuebecTango QT (@QuebecTango) reported

    @THAT_Jane I once had a Christmas tree up in my lounge for 18 months. I only took it down so that I didn't have to explain it to the Virgin Media engineer in June. I don't have a tree any more as Gregory would destroy it.

  • _deja_stu Stu (@_deja_stu) reported

    @stevelonie @virginmedia Yeah I hung up after 45 mins on account of going mad. Tried ringing back and going down the cancel route and got a message to expect waiting times of over an hour!

  • MrMacG Sir P McGee (@MrMacG) reported

    @virginmedia Cancel John

  • BethanBlake Bethan Blake (@BethanBlake) reported

    Any known issues with @virginmedia wifi in the TS16 area? Having a nightmare, no WiFi all day, tried everything it says on the site to do and my daughter needs to use Teams for homeschooling and she’s having to use the data on my phone.

  • Olredsfan2 Olredsfan (@Olredsfan2) reported

    @virginmedia That’s of absolutely no use whatsoever . It send me back on line to your website which does not fix the problem ( I believe its the Gen 3 Hub ! ) and you are sending me back to where I started this is beyond belief .

  • MrMacG Sir P McGee (@MrMacG) reported

    @virginmedia Cancel cancel cancel cancel 😠😡😠😡

  • johnwickyebs nimo1 (@johnwickyebs) reported

    @virginmedia Spoke to someone on phone who helped had internet for 5 mins now not working again. I reseted boosters like he said. Still in same position

  • SaintsF47872352 Saints FC (@SaintsF47872352) reported

    @virginmedia has the PO area got a problem no internet at the moment ???

  • MattNuttall1989 Matt Nuttall (@MattNuttall1989) reported

    @virginmedia - Trying to return the equipment after 2 months of receiving a terrible (Non existent) service. Surprisingly, all of it does not fit in the bag you sent me. So the question is, what do you not want? The Media box, Wifi Router, or the cables?

  • theshank11 Sean Boonham (@theshank11) reported

    @virginmedia I’ve had internet speed problems since renewing my contract 6 months ago I’ve tried calling no response constantly on hold you are uncontactable ! If I stop paying my bill you will be in touch then ! Worst customer service out there.. Still on hold 45 minutes plus !