Virgin Media Outage Report in Sonning, Wokingham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sonning, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sonning and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Sonning, Wokingham, England
The most recent Virgin Media outage reports came from the following cities: Wokingham, Reading, Camberley, Bracknell, Beaconsfield, High Wycombe and Crowthorne.
| City | Problem Type | Report Time |
|---|---|---|
 Wokingham |
Total Blackout | |
| Reading |
Internet | |
| Reading |
||
| Reading |
TV | |
| Wokingham |
Internet | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sonning, England
Latest outage, problems and issue reports in Sonning and nearby locations:
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Munindra Samani
(@5aman1_m) reported
from
Wokingham, England
Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity
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Tim Morgan
(@timmorgan) reported
from
Reading, England
@virginmedia what's the best department to get My Virgin Media support? I am a customer and it won't let me register an account using my email address although my bill is sent to the same email.
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GamerJamesFM
(@GamerJamesFM) reported
from
Bracknell, England
@virginmedia hi, I am trying to access my router settings page but it isn't loading. Any idea what the issue is??
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem with WiFi in the Maidenhead area?
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Stuart Robson-Frisby (Ivanti)
(@StuRobsonFrisby) reported
from
Yateley, England
@virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?
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Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia stop calling me and try to sell me something i already have with you. I think your trying too hard. I already have the full package for tv that i don't use, highest available Broadband. never use the landline and 4 Sim accounts. and still. You want to zell me more!
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Lisa-Marie Cuthbertson
(@LisaMarieHeenan) reported
from
Reading, England
Hi @virginmedia can you please check service RG31 as all services are down, the online check confirms the status is down but only option is book an engineer for Tuesday, does that mean I can expect no TV or Internet until then?
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Craig
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍
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Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia Yes I have explained all this before. Is there any point? My recent issue was with the pathetic final letter, now combined with the fact that your system is so poor you know nothing about this. Totally poor customer experience.
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Tom Asquith
(@tomasquith93) reported
from
Twyford, England
@virginmedia I’ve called, but that provided no help. I was told I’d get a callback from a team closer to the issue in 24 hours - which has since passed. Honestly, not a good start and I’ve not got service yet!
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Ang Gray
(@fostersbarbie) reported
from
Wokingham, England
@virginmedia tv,internet down for last 2 hours... hub flashing 2 green arrows.., help?!
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Carys Green
(@AV_Carys) reported
from
Reading, England
Feeling a tad disgruntled with @virginmedia I had to go into office today even though got tonsillitis as no broadband at home 😤 been two days now and trying to get hold of virginmedia impossible! Limited TV service I can live with but need broadband to work!
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Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia and any chance someone replying to my message via app? I waiting for 50 minutes now. I have broadband down since 18:00 RG2.
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Tayla Welch
(@TaylaWelch) reported
from
Maidenhead, England
Internet is down... @virginmedia what’s going on 😓
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem in the Maidenhead area?
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Tom Asquith
(@tomasquith93) reported
from
Twyford, England
@virginmedia The only detail I’ve had is as follows and it’s hardly detailed. Please can someone tell me what is the issue and where, with timescales. “Hi, it's Virgin Media here. The installation is kept on hold due to construction issue.”
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Maxwell Perris
(@MaxwellPerris) reported
from
Maidenhead, England
@virginmedia That you don't have enough staff to meet customer demand, apparently you don't have a complaints team and a £20 credit should solve all our problems. We never had this issue when we were with @SkyBroadband
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Dan Brooke
(@dan_brooke) reported
from
Maidenhead, England
@virginmedia had reached a new level of incompetence in terms of customer ‘service’. 2 months since signed up and still not installed with multiple last minute ***** ups... 🙄
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Robin Conway
(@rockyrobin1982) reported
from
Bracknell, England
Hey @itv and @virginmedia. Could you please highlight the #WeMakeEvents campaign along with your footage and advertising of V festival coverage? As without support there won’t be another one to broadcast. #lightinred
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia My WIFI is unbearable and affects my day of online meetings. I’ve done the usual troubleshooting and have your app too. Calling your support is useless and I can’t get through to a human. What do I need to do to resolve my issues? Message your CEO?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Egarr
(@sammy05) reported
@virginmedia So Virgin have just taken another full months payment. Just going to cancel my direct debit now. So tedious.
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Luke
(@ConboyL) reported
@virginmedia Yes still. Are you able to give me the current ETA fix date
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Karl Kendrick
(@kingbob01) reported
@virginmedia Hi .. no my dad is complety deaf and has a brain injury so my mum had to deal with these sort of things and is not in good health herself. She wanted to cancel from the 19th April as I have found her another supplier that can give her what she has now with you for half the price.
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Jim Symonds
(@JimSymonds) reported
@Berlinseshdmtv @virginmedia No "almost" about it. They wrote the book on crap customer service then spilt coffee on it.
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Kevin Johns
(@Berlinseshdmtv) reported
You know what, it would have been courteous to have asked me to turn the box off and on again as a bare minimum (which I have done) or just a “sorry I don’t know” but nothing at all is a crap way to treat folks that actually pay your salary @virginmedia
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Rowan Williams
(@Rowanfb) reported
@virginmedia bunch of conartists. Trying to cancel a contract 3 days into cooling off, cut off 3 times and email confirming set up of direct debit. How long do I need up keep ringing you?!! Never again!
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Dark Fluid aka CESSPOOL
(@GodwynnDexter) reported
@virginmedia And in the meantime the same substandard, unstable service from the beginning. With no sign of what you're doing to fix the poor service / products, or even an offer of compensation to customers affected. We all know you're all about profile and not people...
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Abraham Marín-Pérez
(@AbrahamMarin) reported
@virginmedia I already tried to call you, I was there waiting for over 40 minutes. Let me be clear: I'm not paying you anything else, I'm not paying this bill that you have produced. You lied to me. Fix this.
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BT
(@malonetoone) reported
@virginmedia N7 6PH. On corner of Roden Street and Hertslet Road. I can get the number later. People have been dumping things on it already and given we’ve had loads of issues with service it seems worrying.
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Arlene
(@ArleneH48169104) reported
@virginmedia I've tried to call and there is just an automated service saying we know there's an issue and goodbye. No further info provided.