Virgin Media Outage Report in Newtownards, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newtownards, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newtownards and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Newtownards, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey and Newtownards.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
TV | |
| Belfast |
Internet | |
| Belfast |
TV | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Belfast |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newtownards, Northern Ireland
Latest outage, problems and issue reports in Newtownards and nearby locations:
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WorkingFromHome
(@GarethMcGuigan) reported
from
Belfast, Northern Ireland
Hey @virginmedia I've been trying to get through to you to leave because of the cost of a truly awful TV service. Your phone line directed me to the web and the web has directed me to the phone line. Can you please help?
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Patrick O Toole
(@pmakgreb10) reported
from
Castlereagh, Northern Ireland
@virginmedia hi my tv is down and can't get through on the phone line. Can you please advise how I can get some help?
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@uc_stan @virginmedia Can’t get a hold of them to cancel the fee tho they said it’s a non virgin area but they have it at every house on the street then it just ends at our apartments and starts again next house up like they went around the apartments purposely so it’s in the t&cs that’s their fault
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David Pelissier
(@d_pelissier) reported
from
Belfast, Northern Ireland
@virginmedia Jeff from the upgrade team was to transfer my wife's chat to the Customer care team but 15 minutes on, nothing?
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Pete Barfoot
(@BarfootPet) reported
from
Dundonald, Northern Ireland
@virginmedia 1/2 I've tried contacting you via letter sent 17/06/2020 to give 30 days notice of cancellation of contract, online complaints service 14/07/2020 to complain after no response to letter of 17/06/2020, still no response and today via chat to further complain
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia Yes it just wasn’t laid in front of our apartments they went around instead so they can’t be connected to the virgin line and they want me to pay for moving to a non virgin area when it clearly is if the entire street has the line down bar this small section
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itconor
(@itconor) reported
from
Comber, Northern Ireland
@seatzie I pay 60 for 350meg down 35 up on @virginmedia BT for 60 offer 1gbps down and 110mbps up with ipv6
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia hi I’m about to move to a new apartment but it appears the apartments aren’t connected to virgin and can’t have it installed what can I do if I’m not able to bring virgin with me can I cancel?
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Andrew Wilson
(@Andy_Wilson1) reported
from
Carrickfergus, Northern Ireland
@virginmedia can I Direct Message you about an issue?
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donnaspongebob
(@donnaspongebob) reported
from
Newtownabbey, Northern Ireland
Absolutely sick of the service by @virginmedia these last few days... internet constantly dropppng out!! #virginmediadown
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itconor
(@itconor) reported
from
Comber, Northern Ireland
@internetsense @seatzie @virginmedia Plusnet last I checked where just BT, they also have a habit of putting customers behind CGNAT which means no public IP bad for gaming etc
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itconor
(@itconor) reported
from
Comber, Northern Ireland
@seatzie @internetsense @virginmedia Even still the Max power is determined by Radited power from the antenna. But yes antenna position and placement will help . Putting a small one inside the box isn’t great, To be fair their routers are pants. They can’t even handle the throughput of 350meg in router mode
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Ash Patterson 🌈
(@eastbelfastgirl) reported
from
Belfast, Northern Ireland
@virginmedia I've been on hold for nearly an hour, my WiFi is down, I've ran all the tests but no joy... Is there any link you can send me to speed up the process? #virginmedia
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donnaspongebob
(@donnaspongebob) reported
from
Newtownabbey, Northern Ireland
@virginmedia Today, so far it has been ok. Thankfully. Thursday, Friday and Saturday were awful.
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Seán O’Neill
(@thatsabelter) reported
from
Belfast, Northern Ireland
@virginmedia is there a day that goes by where the service isn’t crap? Trying to stream the boxing here and I’m gonna box the router lads.
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia yet another example of horrendous service from @virginmedia - “too busy” to deal with my call so disconnected me..... online service that I was directed to .... cannot make the changes I need .... not providing service but guess what .... still charging me !!!
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WorkingFromHome
(@GarethMcGuigan) reported
from
Belfast, Northern Ireland
Honestly @virginmedia the service I am paying for is getting worse. Please get in touch to help a customer out
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Connor
(@ConnorMonaghan_) reported
from
Belfast, Northern Ireland
@virginmedia Couldn't finish the conversation. No have received a email saying "disconnection virgin, and states will be disconnected on agreed date" when no date was agreed. Really terrible customer service
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Tian Ye
(@Ye_Tian_1223) reported
from
Belfast, Northern Ireland
Can’t cancel the broadband service from @virginmedia . Since 2 July, we tried to sent numerous emails/feedbacks and no response received; called for several times and waited for 20 minutes with no one answered the phone. No access on the webpage to cancel the package as well.
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia @Fan_LondonSW Could she ring and cancel mine then as I can’t even get a hold of yous to do it myself
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dora 🌻 🇺🇦
(@thesparkisreal) reported
@JakeThompson_95 @virginmedia Mine came back randomly last night. I tried the online tools but they were not helpful. Just keeping an eye on it now. Is yours still down?
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Patrick Pearce
(@patrickkpearce) reported
@virginmedia Of course I can't and I'm not prepared to wait on hold for 4+ hours to try and get this resolved, so what do you suggest? Can I email you the details and if so, to what address? Also, other service providers have a DM option for taking things offline...you should consider it.
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fReDurICh fONtaInE
(@fReDurIChFOnTaI) reported
@virginmedia is there a number I can call to speak to someone that speaks English that can see the complaint form I submitted online? The service I'm receiving from your team is nothing short of disgusting
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Neil
(@Neilb28Neil) reported
@virginmedia Well he was given a day of activation on 19th Dec no engineer came also promised to cancel from old provider didn't happen promised to keep old landlines number don't know if they could now after signing up so now he just wants to cancel everything but having great difficulty.
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Mark Wade
(@wadey9for16) reported
@virginmedia I’m sorry but the dialogue Avenue has been so poor that it leaves me with only 1 option in to cancel my order. I think you really need to look at your systems customers should not be treated in this manner
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🇿🇼 country bumpkin in 🇯🇲
(@Dali_Lamah) reported
@NottyNdebs @virginmedia make @virginmedia make sense... they are the absolute worst. Get ready for there to be "engineering works in your area" as the excuse for crappy internet
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.
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Dominic Pybus
(@dominicpybus) reported
@virginmedia No, via there online chat function where they told us to use their tracking function, and then to just wait for their delivery attempt, even though we waited in yesterday for it to never be attempted
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Howfen Hurricanes u13 (2022/23)
(@Under10sFH) reported
@virginmedia There's an 'outage' but this has been the same scripted response for over 2 weeks now, link on message says engineers are on their way it's been saying that for 2 weeks, was going to be resolved yesterday at 4pm then 8pm now 4pm today, I give up!
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Humie
(@chezneyhawks) reported
@virginmedia we had our cable repull after 2 weeks of no internet yesterday and it’s still not working! Can’t speak to anyone online. Please can you help!! 🙏🏻