Virgin Media

Virgin Media Outage Report in Newtownards, Northern Ireland

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newtownards, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newtownards and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newtownards, Northern Ireland 10/07/2025 03:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newtownards, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Carrickfergus and Bangor.

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City Problem Type Report Time
United KingdomBelfast Internet
United KingdomBelfast Internet
United KingdomBelfast Internet
United KingdomBelfast Internet
United KingdomNewtownabbey Internet
United KingdomBelfast Internet

Community Discussion

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Virgin Media Issues Reports Near Newtownards, Northern Ireland

Latest outage, problems and issue reports in Newtownards and nearby locations:

  • mikeni77 Mike McGuckin (@mikeni77) reported from Belfast, Northern Ireland

    @MickRooksby @virginmedia Same for me along with sky one so looks like it's an issue

  • internetsense Philip I Wilson (@internetsense) reported from Belfast, Northern Ireland

    @beatlebaby84 @virginmedia With all these services I record the time, explain I'm busy and ask them to credit me £20, they never do, but often they'll credit £10 or £8, always worth a try!

  • colorblindjames Peter Whibley (@colorblindjames) reported from Castlereagh, Northern Ireland

    @virginmedia I’m having broadband service issues. I’ve run a test on my equipment and no problem was detected.

  • bertford robert crawford (@bertford) reported from Newtownabbey, Northern Ireland

    @virginmedia No another one of your customers not getting help, paying for movie and not receiving it, then getting no help it reminds me of my time @ virgin

  • VizeAv Av (@VizeAv) reported from Belfast, Northern Ireland

    Please @virginmedia I need to cancel my service. Spent 35 mins tonight holding for this department and the agent dropped the call mid conversation #notgoodenough #pisspoor #customerservice

  • SamSJMorgan Sam Morgan (@SamSJMorgan) reported from Belfast, Northern Ireland

    Virgin Media called to offer me Sky Sports for £15per month and I'm literally waiting to see who we sign before I decide if I'm gonna pay to watch us get our pants pulled down every other week.

  • davidtacko7 david jackson (@davidtacko7) reported from Newtownabbey, Northern Ireland

    Can't wait to cancel virgin media terrible broadband and wifi

  • swalker004 Stephen Walker (@swalker004) reported from Belfast, Northern Ireland

    Been a loyal @SkyUK customer for many years, but current process to move to Sky Q has been ongoing since 3rd August. Shocking service and zero communication. Time to cancel and move to @virginmedia

  • jai_dee Jim Doran (@jai_dee) reported from Belfast, Northern Ireland

    @virginmedia I've already reported both issues. It's highly frustrating that a fault with one service knocks out everything.

  • 93DominicSF Dominic Sherry Adams (@93DominicSF) reported from Belfast, Northern Ireland

    @virginmedia customer service is atrocious! Meant to be open to 8PM...but advisors just hanging up the phone instead of answering. Asking us to leave...

  • awakingcell 𝕭𝖊𝖆𝖓 𝖆𝖓 𝕾í (@awakingcell) reported from Belfast, Northern Ireland

    @virginmedia Your hold music sucks and it's annoying to have to have a full argument trying to cancel your account thanks. Try some calming music. Hold is rage inducing enough. Stick it in a suggestion box.

  • pmakgreb10 Patrick O Toole (@pmakgreb10) reported from Castlereagh, Northern Ireland

    @virginmedia twice now in a week where i have had no tv/broadband , once when it was off for over 12 hrs and now it suggests we wont have a service until 4pm tomorrow. Not good enough. I pay a subscription to watch live sport and i cant watch it. I want some form of compensation

  • BIGT_REV Trevor Gilliland (@BIGT_REV) reported from Castlereagh, Northern Ireland

    @virginmedia again transferred into a hold music queue after telling the representative I didn’t want to be put in another queue #shockingservice #badcustomerservice @Ofcom will be getting a complaint logged

  • BIGT_REV Trevor Gilliland (@BIGT_REV) reported from Castlereagh, Northern Ireland

    @virginmedia @virginmedia unfortunately 8am is not a suitable time the evening is a time I would expect to be able to speak with someone in customer service

  • gemmacaddell86 gemma (@gemmacaddell86) reported from Castlereagh, Northern Ireland

    @virginmedia honestly your customer service is disgrace. your advisor gave false info to get a sale last wk as confirmed by your advisor on my call today, repeatedly put on a silent hold with no signposting so it sounded like been disconnected, blind transferred then systems down

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia tried twice to cancel my services with you on hold both times for over 25mins - this is not the way to encourage customers to stay - just gonna cancel my direct debit !!! You can take this tweet as my 30days notice !!!

  • lowry_t TIM LOWRY (@lowry_t) reported from Belfast, Northern Ireland

    @virginmedia currently experiencing the worst customer service ever,started last week and still ongoing....simply unbelievable...if you want an insight please get in touch ...

  • Lainey_Smiles Lainey Smiley⚫ (@Lainey_Smiles) reported from Castlereagh, Northern Ireland

    @virginmedia Nope, very happy with my Virgin broadband, been a customer since you were Cabletel, wouldn't go anywhere else! Thank you, L 😀

  • andyweir93 Andy. (@andyweir93) reported from Castlereagh, Northern Ireland

    @PhilipLennon @SkyIreland @VirginMediaIE Had exactly the same issue when we moved in here, Phil! Only to be told it would be another 4 weeks before an engineer could come out. Cancelled and went to @virginmedia - up and running 2 days after. Thank you. Good night.

  • BIGT_REV Trevor Gilliland (@BIGT_REV) reported from Castlereagh, Northern Ireland

    @virginmedia Yes says to call the customer service number to make changes have also tried the online chat but no good! This is the shocking service for the second night in a row

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidGabell David Gabell (@DavidGabell) reported

    @virginmedia @JamesPeters98 and to be clear, this looks like a national issue as dozens of people affected and only those with Virgin

  • jloldham Jordan Oldham (@jloldham) reported

    @gchvjh6x5c @virginmedia @virginmedia Unacceptable!. You can clearly see from the feeds on twitter there is a nationwide issue, your phone lines are super busy as stated by one of your posts so good luck to people getting in contact with you. Raise this with your tech's

  • m4tt Matt Brian (@m4tt) reported

    @virginmedia I apologise for asking over and over but I have no other real-time way of knowing the status of this fix. Can you see if there's an updated time? (Still no change to connectivity, it's awful).

  • PhilGreenrm41 Phil Green🇬🇧 supports 🇺🇦 (@PhilGreenrm41) reported

    @virginmedia Totally disgusted with the poor service on cancellation of my broadband service with you. I'm still none the wiser if its cancelled. The guy I spoke to on Saturday kept putting me on hold trying to compare a service to your rival. Get it done. I'm done with virgin.

  • TitusPublius David (@TitusPublius) reported

    @virginmedia No further action suggested other than to always report when it goes down.

  • jillcaulfield92 Jill (@jillcaulfield92) reported

    @virginmedia So your solution involves an even longer wait time?!

  • EuanHayton @EuanHayton (@EuanHayton) reported

    @virginmedia Sure thing. TV Issue Catch Up 4 On Demand Showing 3 days our engineers are working to fix this as soon as possible. I will receive text updates on the issue. We hope to fix this by 12.00 it is now 12.35 and this still isn’t fixed.

  • TitusPublius David (@TitusPublius) reported

    @virginmedia TV down as well, don’t have a landline connected.

  • mandy66187229 Mandy (@mandy66187229) reported

    @deanoward @virginmedia It’s 100% virgin media only. Everyone at multiple companies down, all users on virgin media broadband. Also if they connect to the same vpn using their mobile network ee/Vodafone etc works fine. It is purely virgin media users impacted but yet no responsibility is being taken

  • niffybanks1 k (@niffybanks1) reported

    @virginmedia Can I post my documents here maybe I can get help