Virgin Media Outage Report in Newtownards, Northern Ireland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newtownards, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newtownards and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Virgin Media
Virgin Media is having issues since 02:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newtownards, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast and Bangor.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Internet | |
| Belfast |
Internet | |
| Belfast |
TV | |
| Bangor |
Internet | |
| Belfast |
Total Blackout | |
| Bangor |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newtownards, Northern Ireland
Latest outage, problems and issue reports in Newtownards and nearby locations:
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Sarah Lorimer
(@PPLOM1) reported
from
Belfast, Northern Ireland
@virginmedia. Signed up for 1 month sports channel. Told it would cost £15. Paid three times this. Not informed we had to ring up and cancel. Now three months paying double our usual bill.
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Sarah Lorimer
(@PPLOM1) reported
from
Belfast, Northern Ireland
After a nightmare attempt to firstly speak to someone on the phone I spoke with a rude employee. I was assured no more charges . Email just through stating we will be charged double again this month 🙈 #virginmedia
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Agnieszka Golonka
(@a_golonka) reported
from
Whiteabbey, Northern Ireland
@jadey_voorhees @virginmedia Honestly they are horrible, we changed to sky. Their customer service is terrible, up to 1 h waiting on the phone after having to press all the options... just for them to put you on hold and hang up! Took me over 1 week of phoning to finally cancel the contract!
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Philip I Wilson
(@internetsense) reported
from
Belfast, Northern Ireland
@beatlebaby84 @virginmedia With all these services I record the time, explain I'm busy and ask them to credit me £20, they never do, but often they'll credit £10 or £8, always worth a try!
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Andrew Fleming
(@BelfastTory) reported
from
Belfast, Northern Ireland
@jst_jelliott @virginmedia Same here. Network is fine but router isn't able to connect to the internet. This happened recently around this time of night a week or so ago. Getting annoying.
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Cllr Mal O’Hara (Castle DEA) Belfast
(@oharamal) reported
from
Belfast, Northern Ireland
@virginmedia I’m currently on hold at 38 minutes waiting to speak to customer service - apparently I’m moving house and reinstalling in Craigavon on 3rd December. I live in belfast and have not planned a move. Apparently resolved weeks ago but a flurry of texts yesterday
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Agnieszka Golonka
(@a_golonka) reported
from
Whiteabbey, Northern Ireland
@jadey_voorhees @virginmedia They really are, I don’t know how they still exist! Try sky, and because you work within abbeycenter guys will give you discount, they did for me as well. Means if any issues as well you don’t have to phone customer services, they will be able to sort it out for you on the spot!
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Av
(@VizeAv) reported
from
Belfast, Northern Ireland
Please @virginmedia I need to cancel my service. Spent 35 mins tonight holding for this department and the agent dropped the call mid conversation #notgoodenough #pisspoor #customerservice
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Aine Murray
(@AineM15) reported
from
Castlereagh, Northern Ireland
@virginmedia Already did that , you are pretty much lying to people taking the first and second month in the first bill. Only have been with you for one month. Your customer team said this was in the terms and conditions. Can guarantee you it's not as I wouldn't have signed up if it was
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Aine Murray
(@AineM15) reported
from
Belfast, Northern Ireland
@virginmedia for anyone who is thinking about switching to virgin media don't. Their £50 refer a friend credit doesn't work and they charge £35 for the activation fee and take the first and second month in advance. So now looking at a bill of over £100. Tried to phone but no use
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robert crawford
(@bertford) reported
from
Newtownabbey, Northern Ireland
@virginmedia No another one of your customers not getting help, paying for movie and not receiving it, then getting no help it reminds me of my time @ virgin
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia tried twice to cancel my services with you on hold both times for over 25mins - this is not the way to encourage customers to stay - just gonna cancel my direct debit !!! You can take this tweet as my 30days notice !!!
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Britishgamerni
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
Streams over early Virgin media just went down no internet
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Aine Murray
(@AineM15) reported
from
Belfast, Northern Ireland
@virginmedia Just tried to phone again and when they transferred me to the complaints department they just hung up. Your customer service is actually appalling
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Jim Doran
(@jai_dee) reported
from
Belfast, Northern Ireland
@virginmedia I've already reported both issues. It's highly frustrating that a fault with one service knocks out everything.
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Gavin Wilson
(@nextofkindler) reported
from
Belfast, Northern Ireland
@virginmedia so we contacted u yesterday at approx 330pm to complain about service or lack of and after being bounced about, we were told a manger would contact us within a 2hour period. We are still waiting. Absolutely terrible customer service to date!
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Cllr Mal O’Hara (Castle DEA) Belfast
(@oharamal) reported
from
Belfast, Northern Ireland
@virginmedia I got through - 1 hour in total on the phone!!! Terrible to have to wait that long. Agent mistake to allocate a disconnect and move to my account. I’m not moving anywhere
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Stephen Walker
(@swalker004) reported
from
Belfast, Northern Ireland
Been a loyal @SkyUK customer for many years, but current process to move to Sky Q has been ongoing since 3rd August. Shocking service and zero communication. Time to cancel and move to @virginmedia
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Lainey Smiley⚫
(@Lainey_Smiles) reported
from
Castlereagh, Northern Ireland
@virginmedia Nope, very happy with my Virgin broadband, been a customer since you were Cabletel, wouldn't go anywhere else! Thank you, L 😀
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𝕭𝖊𝖆𝖓 𝖆𝖓 𝕾í
(@awakingcell) reported
from
Belfast, Northern Ireland
@virginmedia Your hold music sucks and it's annoying to have to have a full argument trying to cancel your account thanks. Try some calming music. Hold is rage inducing enough. Stick it in a suggestion box.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JB
(@jubusuu) reported
@virginmedia Well, the internet cut out altogether at 09.03 this morning, so...🤬😳😔. Would be great to talk to someone about this please 🙏🏿
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ChrisyCee90 🏴
(@ChrisyCee90) reported
@Anna__Demetriou @virginmedia I finally managed to cancel my @virginmedia account. Phoned up to say I couldn't afford the price hike and they "pulled strings" to get me £1 off my current bill but took off everything in my package. Felt so lucky to have been offered such a great deal to stay
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MKN
(@MKN985) reported
@virginmedia This is the same customer service number they have already called numerous times!They have been no help!
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Gary
(@Gary4W) reported
@virginmedia how do I actually get in touch with a good old fashioned human; to discuss an issue that chat bot can't help with and phone automation press 1 for press 2 for that can't either!
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Ash Nunn
(@AshNunn3) reported
@virginmedia Guess wot virgin media I’m not happy with ur services again fed up of talking to ******* bot tried 150 wasn’t worth my time got hung up on by a bot ur app says I have a bill I have no service and wen I click on pay bill it tells me I have no bill I’ve tried WhatsApp and ur app
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Ry
(@the47ronin) reported
@Anna__Demetriou @virginmedia This whole ordeal sounds like a nightmare. Terrible service.
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It’s All Broken
(@DC_Roadie_MTB) reported
@virginmedia This was in the dining room with the hub next to me. My wife’s video work call crashed, phones and iPads all not working. Then do, then don’t again. Really poor.
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Chris Peadick
(@CHFJunglie) reported
@virginmedia internet is down yet again when I'm trying to work 🤬🤬🤬 Been down around 2 hours. What is going on?! YO26 4SF
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panni theodorou
(@panni_theo) reported
@virginmedia They only have TV service with you, and that’s what was cancelled, and yes 30days notice was given.
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41andabullet Olivea
(@4Olivea) reported
@virginmedia ranks tenth is satisfactory by customers. A big comment is the technical support. I dont know about internet but their technical support for mobile is terrible. You can't understand what's being said.