Virgin Media Outage Report in Newtownards, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Newtownards come from postal codes BT23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newtownards, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newtownards and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 11: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newtownards, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Newtownards and Carrickfergus.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Internet | |
| Belfast |
Wi-fi | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
Internet | |
| Belfast |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newtownards, Northern Ireland
Latest outage, problems and issue reports in Newtownards and nearby locations:
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Nish Glandorian Sparrowhawk🍻
(@holidaytripper) reported
from
Belfast, Northern Ireland
@G88shaw @divisbhoy On virgin media so don’t have that problem. Maybe these polish women need to change their network provider
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Jason Brown
(@Jay_McB) reported
from
Newtownabbey, Northern Ireland
@virginmedia come on I have 4 Sims with VM. Even put something together online. Will @virgin customers be getting any rewards or paybacks like @O2 had to do when they kept getting network problems 😜
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𝖗𝖊𝖇𝖊𝖈𝖈𝖆 𝖈𝖍𝖆𝖗𝖑𝖔𝖙𝖙𝖊 ✯
(@rcdbek) reported
from
Belfast, Northern Ireland
@virginmedia i found out the problem & it’s actually not your fault im so sorry 🤣🙈
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shannon
(@shannonruddock_) reported
from
Carrickfergus, Northern Ireland
Ben tried contacting @virginmedia because someone has ****** up our account during our house move. He was ignored and could hear the girl typing in the background. He tried saying hello repetitively but no one responded. Not acceptable to treat your customers this way!!!!
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Conor Mc Dermott
(@McConor535) reported
from
Belfast, Northern Ireland
@SkyUK @AnneMarie @SkyArts With both bt and virgin media going to broadcast Wimbledon in 4k hdr where is Hdr support for sky q you have ran out of time sky no more bulshit
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Patrick O Toole
(@pmakgreb10) reported
from
Castlereagh, Northern Ireland
@virginmedia hi WiFi issues in Belfast. Saying signal strength is very good but no connection. Wired working fine.
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tee 🦕⎊
(@__tee123) reported
from
Castlereagh, Northern Ireland
Okay so virgin media seems to be down in my house and O2 is down on my phone... I’m sorry what 😅
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Patrick O Toole
(@pmakgreb10) reported
from
Castlereagh, Northern Ireland
@virginmedia twice now in a week where i have had no tv/broadband , once when it was off for over 12 hrs and now it suggests we wont have a service until 4pm tomorrow. Not good enough. I pay a subscription to watch live sport and i cant watch it. I want some form of compensation
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Open Mind NI
(@Open_Mind_NI) reported
from
Newtownabbey, Northern Ireland
@virginmedia Thinking about that now, no I didnt. Hopefully you can help me out here 🤞
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Reeko
(@DJReeceRodgers) reported
from
Bangor, Northern Ireland
@virginmedia Hi, 3 onto the WiFi and 1 wired. No problem with the wired connection. Thanks
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Sam Morgan
(@SamSJMorgan) reported
from
Belfast, Northern Ireland
Virgin Media called to offer me Sky Sports for £15per month and I'm literally waiting to see who we sign before I decide if I'm gonna pay to watch us get our pants pulled down every other week.
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Jason Brown
(@Jay_McB) reported
from
Newtownabbey, Northern Ireland
@veggiewen @virginmedia @Virgin I've been up and down all day.
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Andy.
(@andyweir93) reported
from
Castlereagh, Northern Ireland
@PhilipLennon @SkyIreland @VirginMediaIE Had exactly the same issue when we moved in here, Phil! Only to be told it would be another 4 weeks before an engineer could come out. Cancelled and went to @virginmedia - up and running 2 days after. Thank you. Good night.
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donnaspongebob
(@donnaspongebob) reported
from
Newtownabbey, Northern Ireland
@virginmedia @RunninOnEmptee Same here...had the problem since this morning!
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gemma
(@gemmacaddell86) reported
from
Castlereagh, Northern Ireland
@virginmedia honestly your customer service is disgrace. your advisor gave false info to get a sale last wk as confirmed by your advisor on my call today, repeatedly put on a silent hold with no signposting so it sounded like been disconnected, blind transferred then systems down
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Ross
(@Dross1114) reported
from
Castlereagh, Northern Ireland
@virginmedia ITV down, hands down the worst service, awkward user interface, will be moving on from my contract, so expensive for poor service
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Mike McGuckin
(@mikeni77) reported
from
Belfast, Northern Ireland
@MickRooksby @virginmedia Same for me along with sky one so looks like it's an issue
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david jackson
(@davidtacko7) reported
from
Newtownabbey, Northern Ireland
Can't wait to cancel virgin media terrible broadband and wifi
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Deb McKinney
(@Swab_1963) reported
from
Belfast, Northern Ireland
@JayneSeckerSky Don't be fooled, this is a poor boy trying to pay his evil ***** landlord who thinks belittling a young girl and throwing her crappy "perfect example of a shit landlord" all over us. Time to change providers @SkyNews Let's all go to @virginmedia
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Gibraltar Hammer
(@GibraltarHammer) reported
from
Belfast, Northern Ireland
Hello @virginmedia new customer here, part of the package was as a sim card never got it been 3 weeks. And can't register or contact virgin mobile. Just want a new SIM card sent out not 17 help pages of nothing
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel Sidlow
(@sidders79) reported
@virginmedia I simply don't believe it will be that simple and I also don't believe that you have a sufficient system of dealing with queries. Waiting for service is one thing, but being systematically kicked out of the queue and being stuck in an endless loop is another.
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Manjinder.singh
(@manjinderheer1) reported
@virginmedia I Have made over 10 calls to your customer service team and still no answers .
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Emma Aspinall
(@EmmaAspinall) reported
@virginmedia The fault tests states in cannot find any problems with the connection so it doesn’t give an option to book an engineer. I was speaking to additional technical support earlier when I was cut off and we tried turning off the router etc.
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gavcav
(@gavcav1) reported
@virginmedia I disagree, works for network improvement would be planned not spurious. When I consider how we are treated especially for the amount we pay each month it really annoys me. It’s Abysmal. We shall be expecting some kind of recompense for disruption.
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Jed i Knight
(@rajgillwho) reported
@bt_uk Whats the best number and I can call on my break, that way I can hand my notice in. Unusually, instead of trying to retain my custom, they advised the date I have in February to cancel with @virginmedia
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coast crazy
(@Clajak1807) reported
@virginmedia Is that it? That's your reply? 2 days late I'm still on hold. 6 hours I've been in a what's app queue today still waiting to cancel my broadband. This is truly unacceptable. I want to hear from someone who can do something or at least explain why it's took 3 days so far.
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Jane Saward
(@janielovesfood) reported
After 30 mins on hold to @virginmedia and in the middle of sorting my issue, they hang up bang on 8pm when they close! Thanks for you help!!
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gavcav
(@gavcav1) reported
@virginmedia I want to know the excuse why this afternoon it was classed as improvement works causing the outage, then changed to fault. And why doesn’t virgin media ever have the decency to notify customers of planned outages and works?
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Lesley Gregg
(@scrumpyjill) reported
@virginmedia waiting since 2.30 this afternoon for your Customer Relations team to get back to me as promised on WhatsApp! This is to cancel my contract as the other agent couldn't help with a better deal. So been at this since 12.45pm today!
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Daniel Sidlow
(@sidders79) reported
@virginmedia I rang up today. I was on hold for 35 minutes and when a human being actually answered, he wasn't the right human being so I was transferred and then cut off, just like everyone else who tries to cancel.