Virgin Media Outage Report in Newtownards, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newtownards, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newtownards and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newtownards, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Carrickfergus and Bangor.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
||
| Newtownabbey |
Phone | |
| Newtownabbey |
TV | |
| Belfast |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newtownards, Northern Ireland
Latest outage, problems and issue reports in Newtownards and nearby locations:
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Daniel Ryder
(@dryder11) reported
from
Belfast, Northern Ireland
Holding for 35 minutes for @virginmedia contact centre to try and find out why my WiFi is down guy finally answers asks my name then hangs up - absolutely furious! #terribleservice
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Grainne McKeever
(@GGBelfast) reported
from
Newtownabbey, Northern Ireland
@virginmedia Yes the service was completely down earlier today with no internet access at all.
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Oliver McGovern
(@Olliemac) reported
from
Carryduff, Northern Ireland
@stephendevenne1 I found virgin media sports. Must check RTE2. Can’t get it on the Sky Box here. They block the signal.
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Mark Thompson
(@MarkAT1985) reported
from
Belfast, Northern Ireland
@virginmedia Hi, thanks for the response. I have ran a test and showing no issues. The wifi continues to drop out and come back within a few minutes. It happens every few hours or so
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Agnieszka Golonka
(@a_golonka) reported
from
Whiteabbey, Northern Ireland
@jadey_voorhees @virginmedia Honestly they are horrible, we changed to sky. Their customer service is terrible, up to 1 h waiting on the phone after having to press all the options... just for them to put you on hold and hang up! Took me over 1 week of phoning to finally cancel the contract!
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a grásta
(@eire_duchess) reported
from
Belfast, Northern Ireland
@virginmedia I’m having some issues singing into your website to check the status of an order for a new mobile phone contract can you please help
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weef
(@weeefy) reported
from
Belfast, Northern Ireland
@virginmedia 3 issues. Virgin tv app slow to log in, doesn't show any of my paid channels. Broadband intermittent this week. Wi-Fi router range is poor in general. No signal in adjoining room.
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Gavin Wilson
(@nextofkindler) reported
from
Belfast, Northern Ireland
@virginmedia so we contacted u yesterday at approx 330pm to complain about service or lack of and after being bounced about, we were told a manger would contact us within a 2hour period. We are still waiting. Absolutely terrible customer service to date!
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Andrew Molloy
(@AndrewJMolloy) reported
from
Belfast, Northern Ireland
@virginmedia It’s not working again. Ran the equipment test and it has detected something is wrong. Checked all the cables and no issues there.
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Lord Mark Lunn
(@MarkLunn) reported
from
Belfast, Northern Ireland
@virginmedia I was wondering why I was getting more phone calls to the house and crap phishing emails, now I know the reason 😡
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weef
(@weeefy) reported
from
Belfast, Northern Ireland
@virginmedia what's your number for complaints. There's is no option on the customer services menu
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Jason Brown
(@Jay_McB) reported
from
Newtownabbey, Northern Ireland
@virginmedia No! I have logged onto @primevideouk on another device and it works. So my account is fine. But it's not working on my V6 box and I have missed the first half of the match.
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Jason Brown
(@Jay_McB) reported
from
Newtownabbey, Northern Ireland
After a poor response from Amazon. @virginmedia I move to Amazon on TV feather than on V6. Have you #virginmedia got any news or explanation for the poor quality of Amazon on VM V6 stb
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weef
(@weeefy) reported
from
Belfast, Northern Ireland
@virginmedia Virgin don't seem to offer any kind of resolution to customer problems. Not even a complaints dept phone number.
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Agnieszka Golonka
(@a_golonka) reported
from
Whiteabbey, Northern Ireland
@jadey_voorhees @virginmedia They really are, I don’t know how they still exist! Try sky, and because you work within abbeycenter guys will give you discount, they did for me as well. Means if any issues as well you don’t have to phone customer services, they will be able to sort it out for you on the spot!
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tracey cooper
(@liltigger74) reported
from
Jordanstown, Northern Ireland
@virginmedia more time spent this weekend trying to fix your equipment , WiFi has worked for around 8 hrs since Friday . Why do your routers never last
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Sean D
(@seanddotmedotuk) reported
from
Belfast, Northern Ireland
@StephenStitt @virginmedia Their customer service team are fairly decent if you give them a call when they are available tomorrow. (They will probably ask you do do everything you've tried yourself though)
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Gavin Wilson
(@nextofkindler) reported
from
Belfast, Northern Ireland
@virginmedia We have had new boosters sent out and recently a new hub to try to solve the problems but still they remain unresolved. This situation needs addressed as we are currently paying for a service that we aren’t receiving
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Fiona Patterson
(@PattersonFionaA) reported
from
Belfast, Northern Ireland
@virginmedia we’re all trying to work from home and the internet is down! You’ve got to be kidding! Sort it out please #virginmedia @Andypat3
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@Ŀ❤ѴE_Antrim
(@Love_Antrim) reported
from
Newtownabbey, Northern Ireland
@virginmedia when is #Glengormley going to have an end to faults with #boardband. This morning again it's down why why why. Can someone tell me is BT @WeAreOpenreach a better service in Newtownabbey...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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bernard smith
(@bernardandcathy) reported
@virginmedia The 11.7% increase in my broadband and also mobile contract will no doubt help fund it 👍
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Vishal ⭐️⭐️
(@tweetvishaln) reported
@virginmedia I did this couple of times but you never provided me the records of me agreeing to a contract.
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Courtney Woolloff
(@Courtswoolloff) reported
@virginmedia just been on a phone call was passed through to 3 team members and the last one put the phone down on me. All I want is to cancel my contact set up so I can go elsewhere. Awful customer service
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風陵師太
(@qxVsu2lyDS7dj6A) reported
@virginmedia @LutzSchueler the most worst thing is VM never provide a valid channel for discussion, all phone call are sales representatives, after wasting 1 hour, they will reply u not their business. Email is unable to deliver, error msg: 550 5.7.1 relaying denied,
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Chris Nichols
(@canviseffects) reported
@virginmedia It’s 100% not my handset. O2 sim worked perfectly 2 days ago and now the issue persists. It’s your coverage/ sim !
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General Dalgardo
(@GeneralDalgardo) reported
@virginmedia Your colleague advised a complaint takes 7 days to resolve on Twitter you have suggested 28 what is the correct answer? Which ombudsman overseas complaints?
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IjonoI
(@IjonoI) reported
@virginmedia whats going on with your Live TV. Can't login with any browser except Firefox, including mobile. Then Sky Sports is telling me the device isn't registered. (It is). Then when I click device management from your app the website times out. This is ridiculous.
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General Dalgardo
(@GeneralDalgardo) reported
@virginmedia Which proves that your handlers have lied to me. Got told 7. Can you address no options exits on your telephone system to speak to a complaints team or customer service team. Give the numbers a call quoted in your policy. Your need a dedicated number.
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Chris
(@Chris_________M) reported
@virginmedia Glad we have cleared up @virginmedia treats new customer BETTER than existing customers. @MartinSLewis there’s some good information for the money saving website.
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arioncool
(@arioncool) reported
@virginmedia Thanks for the code of practice information. I have put in a complaint yesterday itself via webform on Virginmedia page. I hope someone will contact me soon.