Virgin Media Outage Report in Newport, Isle of Wight, England
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The latest reports from users having issues in Newport come from postal codes PO30.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newport, Isle of Wight, England
The most recent Virgin Media outage reports came from the following cities: Portsmouth, Fareham, Newport, Gosport and Waterlooville.
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth |
Total Blackout | |
| Portsmouth |
Total Blackout | |
| Portsmouth |
Internet | |
| Portsmouth |
Wi-fi | |
| Portsmouth |
Internet | |
| Portsmouth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, England
Latest outage, problems and issue reports in Newport and nearby locations:
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Helen Thomas
(@MrsCatbus) reported
from
Fareham, England
@virginmedia Media service. It was an automated call reportedly from BT saying about dubious usage of our up address so we would lose internet in 24 hours press 1. I did not do that just hung up and messaged you.
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alicebldn
(@alicebldn1) reported
from
Gosport, England
@virginmedia It is not a problem with my area, everywhere is said to work perfectly. My hub has been updating for 24hours+ (green arrows flashing). I had to buy more data to use internet on my phone which I want to be refunded too (wouldn’t have bought it if WiFi worked)
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Taylor
(@tayjosborne) reported
from
Waterlooville, England
@virginmedia why can I never get internet upstairs. Its shocking
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Kim Blake
(@KDBlake11) reported
from
Portsmouth, England
@virginmedia one hour later on the phone to you just to ask for a virgin box up grade seems that nothing is easy with Virgin media ... frustration customer
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Susan Thompson
(@soozythompson) reported
from
Gosport, England
@virginmedia I have been trying to report a fault on my home line. When it asks for a contact number, it won’t accept my mobile! Help
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Cian
(@Cian_Aidan) reported
from
Fareham, England
@virginmedia I have reported issues on many occassions.
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Andrew Garnham
(@garnham_andrew) reported
from
Gosport, England
Just upgraded virgin media. Just to say arrived on time phone call before he arrived. Good customer service.#virginmedia
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Pam McHugh
(@Pammy52) reported
from
Portsmouth, England
@virginmedia Typical, I expected that slopey shoulder response! You need to sort yourselves out! I have never been treated so badly by a company! I really am at a loss!
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Janet Thorpe
(@Webb1001) reported
from
Fareham, England
Missed a call from @virginmedia told to call back on 150, when I did was told I could not be put through to complaints team and would have to wait until they called me and they would attempt two more times before giving up. What kind of customer service is this @richardbranson
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alicebldn
(@alicebldn1) reported
from
Gosport, England
I think @virginmedia must think that people have nothing better to do in their life than being on hold to their customer service. I surely have better things to do / work to do that requires me to use the internet. 44 minutes on hold now
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Pam McHugh
(@Pammy52) reported
from
Portsmouth, England
@virginmedia someone needs to contact me, your customer service is beyond atrocious!!
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Darren Gamblen
(@dazzlergamblen) reported
from
Fareham, England
@virginmedia your internet goes down more than a thai lady boy !
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Simon Weaver
(@simon_weaver) reported
from
Waterlooville, England
rooms - which it wasn’t with @virginmedia . We can still stream UHD, FaceTime and online game simultaneously with NO PROBLEMS. Customer Service: Another very welcome change. Nothing seems too much trouble for the Sky Team.
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Luke Gray
(@LukeGray1997) reported
from
Portsmouth, England
@virginmedia no internet in PO4 but according to your website there’s no issues.
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Mike Cook
(@utarg) reported
from
Portsmouth, England
@virginmedia @SkySports Red button still not working for the football , hardly a great advert for your service...
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Simon Ashenden
(@sashenden) reported
from
Waterlooville, England
Oh looks like the issue with virgin media you’re already investigating. Probably why my Smart lights are having problems too
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alicebldn
(@_laudacieuse) reported
from
Gosport, England
@virginmedia tried to get touch with anyone who could get me a refund for the poor service you provide, unsuccessfully. On the /ofcom page, I did not find any contact appart from 150 call.Please give me a phone number or an email address so that I can apply for a refund thank you
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Vicky May
(@cretevick) reported
from
Portsmouth, England
@virginmedia I'm trying to cancel an out of contract mobile with you but I can't seem to do it online. Please advise
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Pam McHugh
(@Pammy52) reported
from
Portsmouth, England
@virginmedia That’s the problem, your team really are not! Last night for example, the headset was on the desk when I came through, then they cut me off whilst just doing a postcode search! I won’t carry on as this is pointless. I will be leaving you.
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Cian
(@Cian_Aidan) reported
from
Fareham, England
@virginmedia Clearly my complaint was not linked as you had the nerve to send a complaint resolved letter. You were advised to contact me via email, which you have totally failed to do despite saying you have tried to contact us "on a number of occasions". The last letter we had was 20/08/19.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DJ Living the slow life Bruce 🏴
(@DeejBruce) reported
@virginmedia I've done that and it's still cutting out randomly, I think there is an issue in my area that's affecting it.
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Danny Harding
(@danny__harding) reported
@virginmedia Followed printed instructions/videos links online and contacted the moving home team to potentially reset my system. Unfortunately I’ve been working so tricky to find a spare hour to make the call to help with setup. I’m home this evening and can take a call?
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YejMeister
(@YejMeister_) reported
@virginmedia Can I just say he said that if it keeps happening they will fix/ replace a cable that runs out side the house
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Bella
(@contactbella) reported
@virginmedia You won't dispatch a router until this is completed so we're without service. REALLY not a good start @virginmedia
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Jen
(@xxjennyxxa) reported
Virgin media Internet down again... Holy crap they bad
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Chelsey Hiddleston
(@ChelseyHiddles1) reported
@virginmedia our internet is down, we are struggling to report it as error messages on your website keep coming up!
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Claire Marriott
(@clairie1977) reported
@virginmedia Yes it’s both, and I have and it’s a known issue. And I have logged loss of service on the website which I know does naff all.. as an advisor said I need to call to log the loss of service! Oh the irony! Can’t call anyone off the bloody landline!
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melodiouscode
(@melodiouscode) reported
@virginmedia Your firm is never sorry. As far as I am concerned I have 4 open complaints with you, and if I could cope with calling your debacle of a customer service centre again I would complaint about these repeated harrising calls to try and retain my custom.
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Tooting1977
(@tooting1977) reported
@virginmedia Communication is not one of Virgin's strengths. Your company slogan is "Honey, we shrunk the internet" I think you managed to shrink the quality of customer service at the same time!
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Fated Snowfox
(@fatedfox) reported
@virginmedia Who would I contact in your business department about escalations? I think your serviceability department has made a mistake and prematurely denied a client service. I really would appreciate a site visit to confirm that.