Virgin Media Outage Report in Newport, Isle of Wight, England
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The latest reports from users having issues in Newport come from postal codes PO30.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Newport, Isle of Wight, England
The most recent Virgin Media outage reports came from the following cities: Newport, Portsmouth, Gosport, Waterlooville and Fareham.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Total Blackout | |
| Portsmouth |
Internet | |
| Portsmouth |
Internet | |
| Newport |
Total Blackout | |
| Portsmouth |
Internet | |
| Portsmouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newport, England
Latest outage, problems and issue reports in Newport and nearby locations:
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Suzanne Bamborough
(@SBamborough) reported
from
Portsmouth, England
No WiFi all day - and still no service! What’s going on @virginmedia ?!? postcode: PO4, Southsea
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Peter Mac🏴🇬🇧🇪🇺
(@Peter_Mac_) reported
from
Portsmouth, England
@virginmedia wifi cutting out continuous throughout the day. Just spent 1 hr with your support. As I was using wifi calling I checked he would call me back before he started resetting/ testing. Just been cut off as expected. No call back. Frustrated and disappointed. Pls Help
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia We had an issue in our area & neighbours were having similar problems, they sent out a technician to sort the issue Wednesday at 6pm then it said it was fixed now it says it working but my router is sat on a yellow light.
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia Sent a “Hit” to it worked for 2 minutes & is now dead again. Still no issue in our area?
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Chloe Bruce
(@paintthe_moment) reported
from
Fareham, England
@virginmedia is there anything wrong with my area?? Internet and tivo both not working. Network availability (C130)
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Daniel J Watson
(@DJW280273) reported
from
Portsmouth, England
@virginmedia Broadband is so slow this morning in Portsmouth again!
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Andrew McAlpine Ⓥ (⧖) 🌱
(@Maritimegeek) reported
from
Locks Heath, England
@virginmedia can you tell me f it’s acceptable to be on hold for 48 minutes. After which to finally speak to someone who is unable to resolve your issue and who puts you over to another dept for you to be on on hold for another 30 minutes?
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia Done all of the above, other neighbours are having the same issue. It is working now but will stop working in a minute, I am currently WFH & this is causing issues with my work & the connection will drop out.
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Daniel Martin-Corben
(@newworldruler) reported
from
Portsmouth, England
Joy of having high speed Internet to work from home but the service is down with @virginmedia, thankfully I have tethering with my @ThreeUK mobile contact. Else I'd be facing a hour drive to the office. Any news as to why its down Virgin, other that the 6pm estimated fix?
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Finola Sloyan
(@FinolaSloyanPR) reported
from
Portsmouth, England
@virginmedia what is going on with your service?? Just discovered I’ll have no internet until 6pm, with no warning. This is not acceptable. This, after atrocious TV reception past week & 16 days with no landline Sept/Oct. See you’ve increased my package too #badcustomerservice
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Daniel Martin-Corben
(@newworldruler) reported
from
Portsmouth, England
@SafeT @virginmedia @ThreeUK I think it's service work too, I understand things have to be done, but you'd think they'd at least warm me and I could have made other plans.
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Chas Cowell
(@ChasCowell) reported
from
Gosport, England
@virginmedia Not again 🤬🤬🤬 why has virgin media gone down
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia That ther was an issue in our area & a technician was being sent out last Wednesday.
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Karoline Sofie Hennum
(@_karolinesofie) reported
from
Portsmouth, England
@virginmedia Are you having a lot of trouble with wifi in PO5 area these days? Our wifi has either been down or really slow lately. Today it doesn’t work at all, which is very unfortunate when working from home.
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia The thing that confuses me is like now it is working fine, but I don’t have the gaurentee or reassurance that it will stay up so I put of completing big tsk at work. Then in the evening it totally dies. I am on hold as we speak. Hold music isn’t to bad to be fair.
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia Okay, I know there are loads of people having the same issue, please it’s lockdown we are all struggling as it sort it . I’ve never had an issues with virgin before
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Caroline
(@cazzyb1979) reported
from
Waterlooville, England
@virginmedia An hour on hold and you hang up!! You install a tv box from the Jurassic period which is missing apps and channels!! Needs sorting please. And don’t blame a pandemic for your awful service, you were like it before!!
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BARRY
(@XBAZAER) reported
from
Waterlooville, England
@SkyHelpTeam it's really *************** every day Internet is rubbish always dropping an never improves even if they sends engineers out cant wait until @virginmedia is available in my area due to sky has no idea what their doing also sky website is bs
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James Saunders
(@jameslsaunders) reported
from
Portsmouth, England
@virginmedia Nothing listed on my area on service status page. tV fault is loss of all advanced features: Pause, Rewind, Record, can’t access apps, cant search.
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🟡Barry Heaybourne🟡
(@Donny_Tiff) reported
from
Gosport, England
@virginmedia broadband and tv down in PO13. It appears to be nationwide as seeing tweets from all over the country. Also, your service status checker is telling me to order a new hub. I guess that this isn’t the problem?!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stiggy McNasty
(@Stignasty2) reported
@virginmedia Having been a network engineer myself, I think a little more meat on the bone wrt information is required for good customer focus, and it's broadband not TV is my issue. I think that's refering to TV? Perhaps hoodwinked to cancel the Friday engineer visit?
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Jack Armstrong
(@JackArmstrong17) reported
@virginmedia no i’ve left a complaint on chat from my app
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Heidi Alden
(@HeidiAlden) reported
@virginmedia Yes. It says no faults. Your text service tells fault F009439227. Latest text update (today - the 2nd date I was told it would be fixed) is that you've identified the fault (9 days after zero service) and that an engineer is on their way.
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Saad
(@saad57306371) reported
@virginmedia No idea what that means or why it was off in the first place! Frustrating that there has been a problem every other week with virgin through the 12 months I have been with them. If the internet service doesn’t improve, a lot of customers like me will be leaving very soon!
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Peter B.
(@West_Lower_Blue) reported
@virginmedia Then I’m wasting my time, again! Customer Service is just not that, that do not help and they do not provide a service. How do I escalate this when all you do is put barriers in the way. A complaint to OFCOM
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Saad
(@saad57306371) reported
@virginmedia Yes, I was on the phone with virgin for hours yesterday. According to your customer service rep “*Kamalesh* I am sorry I see that your one of the bandwidth is off which is 2.4ghz and wifi pod works only on 2.4ghz now I have turned it ON so it will start working properly.”…
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𝕻𝖎𝖘𝖈𝖊𝖘 𝕻𝖚𝖘𝖘𝖞 🧛🏽♀️
(@finessahundgens) reported
I need to press my landlord for when this new WiFi is coming n ask for virgin media or say it needs to be speed that can support 4ppl or 10 devices
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liam gillett
(@gillett_liam) reported
@virginmedia Pretty much for the whole time I’ve been with you which is just over two years now but every time you increase my speed and promise me it will be better or you send me a new Rueter which I have had lots of it works for about a week and then goes back down.
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Arun Kumaravel
(@arunkumaravel) reported
@virginmedia @yodel Ok ty will see another day and cancel the order
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liam gillett
(@gillett_liam) reported
@virginmedia A lot of issues which are all outlined on the account and are under investigation but I should have had a callback yesterday once Steve had looked at the account. This didn’t happen and obviously I don’t have a direct contact number for the person I spoke to.