Virgin Media Outage Report in Moulsoe, Milton Keynes, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Moulsoe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Moulsoe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Moulsoe, Milton Keynes, England
The most recent Virgin Media outage reports came from the following cities: Milton Keynes, Bedford and Leighton Buzzard.
| City | Problem Type | Report Time |
|---|---|---|
 Milton Keynes |
Internet | |
| Bedford |
Phone | |
| Bedford |
TV | |
| Bedford |
Internet | |
| Bedford |
Wi-fi | |
| Bedford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Moulsoe, England
Latest outage, problems and issue reports in Moulsoe and nearby locations:
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia The issue has been random and, with typical timing, I can’t find it right now so I guess you can’t help.
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Stuart Paterson
(@Gordonsalive200) reported
from
Bedford, England
Are there any other UK @skytv customers having trouble with Sky Q boxes over a #virginmedia broadband connection?
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Auntie Bex ✨
(@Bexxy1976) reported
from
Milton Keynes, England
@KathrinaPerry @virginmedia Think they’re all down, BT and Sky not working here in MK either 😬!! #Outage
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Su Felce
(@swimmingsu) reported
from
Cardington, England
@virginmedia 1/2 been on the phone for over an hour on hold waiting for customer service - finally get through and the customer service rep cuts me off before I even say what I want...
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia Eventually I looked at my phone and saw that they'd replied after 3 hours. I saw it half an hour later and replied but they then weren't talking to me. The next day I called up and got through after 3 minutes. Using covid as an excuse for poor service is awful.
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Nancy Paladina
(@NPaladina) reported
from
Bedford, England
@virginmedia Had to have a really tough call this evening to query a bill sent to my deceased father’s address. I want to highlight the exceptional customer service I received from Franco (no idea how else to identify him), but he was truly amazing and did everything he could 👏🏼
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SteveG@ERS
(@ERS_SteveG) reported
from
Toddington, England
@skytv very poor service when switching to your service. Currently left without broadband for 2 weeks due to a BT Engineer not being able to go up a ladder to fit a cable! Regret leaving @virginmedia
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Derek Welton
(@ampthillweltond) reported
from
Milton Keynes, England
@virginmedia can I be advised how to get on web chat please to sort my bills out help@needed asap please
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Dom O'Riley
(@domoriley) reported
from
Milton Keynes, England
@virginmedia And @virginmedia another point.. you say you offer compensation when your service fails.. not charging me for something you aren’t delivering is NOT compensation.. like going to a restaurant and being told we won’t be charging u for the food we won’t serve!! A disgrace
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
@virginmedia I'm well aware of the service status page, but when it just gives a generic 'we know there's a problem and hope to get it fixed by 3pm' it's not very helpful. But seemingly the chatbot is even less so. Just lost connection for the 3rd time in 28 hours. #Anyone4Starlink?
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia Not sure@of the model name - barcode on the back has two numbers C8 1862094XCCFRVD and M: 24374C4F1E0F - does that help you ?
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RVNS Artik - Marcos
(@xArtik) reported
from
Milton Keynes, England
@DarkDroid__ @Jukeyz @virginmedia I have Hyperoptic and really is the way. Takes literally minutes to get all activated & never had any issues in 8 months with it.
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia We have been trying to contact you for 3 days for a replacement TiVo box. No answer on the telephone and online chat will not help us - not what I’d call Customer Service
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Su Felce
(@swimmingsu) reported
from
Cardington, England
So frustrated with @virginmedia spend over an hour on hold only to be cut off by their customer service rep #whatcustomerservice #frustrated #zerocustomerservice
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GTT
(@Gturv) reported
from
Bedford, England
In a constantly changing world we need something to rely on. @virginmedia can guarantee that you will be kept on hold long enough to see if you die waiting for help. #crapcustomerserviceasusual
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
2nd day running that @virginmedia services have dropped out. Unacceptable with so many working from home. Chatbot just redirects to service status #fail
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Tony
(@tony_cop) reported
from
Ampthill, England
@LloydGriffith @virginmedia The worst company to deal with by some distance. Can never talk to anyone. Just some automated guff. Where you go round in circles
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia Yes after a phone call. Now I'm actively looking into moving to @skytv after the poor service.
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia *poor
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia The outcome of the call was what I wanted. I mean your pour service telling people to sit online for 4 hours waiting for someone to talk to me rather than call your call centres. If I'd called up straight away I'd not have needed to tweet you. You didn't even tweet back quickly.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Hancox
(@NickHancox_) reported
@virginmedia Ok we will try that. Failing that I see no other option other than terminating the account, if technical problems mean we cannot ever log in. You would agree? We've provided details of this problem & the 1 time we got through to someone, they said it would be fixed and it was not
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Nick Hancox
(@NickHancox_) reported
@virginmedia Additionally if someone should wish to contact to help, as opposed to fobbing us off so to speak, my contact number is 07790643457. Pleased for the love of God, help your paying customers.
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Stuart Evans
(@StuartE93396704) reported
@virginmedia So there is no way as an existing out of contract customer I will be considered important enough to be eligible for your best tarrifs, which are clearly reserved for new customers. It's almost as if you would prefer to lose my custom rather than incentives me to stay
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Steve Reading - Optimist - Mostly
(@stevered70) reported
@virginmedia Your offer is almost twice the amount charged to new customers. We cannot have the £85 Ultimate Volt package as it’s for new customers only. And your foreign customer service has offered £120pm as the absolute best retention offer. Don’t want to move to @SkyGroup but £40 cheaper
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Jordi Mon
(@JordiMonPMM) reported
@virginmedia Just did. Not working.
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Brian Furness
(@brianfurness) reported
@virginmedia I have now (eventually) negotiated a new contract for my mother in law but had to downgrade her due to VMs extremely high costs. Spoke to four different reps at VM who all provided me with conflicting info. Poor training equals inconsistency and errors…. Not good enough
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Steve Wotton 🔶
(@stevewotton) reported
Hi @virginmedia now 5 installation delays, 3 months, 2 letters of complaint with no response, probably 30+ hours on the phone to you and I still don't have a broadband installation or any idea when it might happen. Any chance of connecting me before Christmas? #virginmedia
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jane baker
(@janebaker18) reported
@virginmedia I would really like to speak to someone at VM on this. With a 50% price hike I expect a service that works and when it doesn’t, then the necessary tools to troubleshoot it
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mrspecks
(@mrspecks) reported
@virginmedia yet again atrocious service. 6 times internet has gone down so far today. This is almost a daily occurrence now. Happens at least 14 times a month. Always says there are issues but how many can one company have. Looks like a change of provider will be happening soon.
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Victoria WS
(@VicsWS) reported
@virginmedia No, nothing helpful at all. Just an outage.