Virgin Media Outage Report in Haslemere, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Haslemere, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haslemere and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Haslemere, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Guildford and Petersfield.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
||
| Aldershot |
Internet | |
| Guildford |
TV | |
| Aldershot |
Internet | |
| Guildford |
Total Blackout | |
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Haslemere, England
Latest outage, problems and issue reports in Haslemere and nearby locations:
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Guildford, England
@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!
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Alastair Godwin
(@AlastairGodwin) reported
from
Petersfield, England
@virginmedia Bit late now ... This incident was encountered 6 1/2 hrs ago ...
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you
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Graham D
(@GrahamD98536472) reported
from
Petersfield, England
@virginmedia Hello there. Yes, been through that page. I've been rebooting the hub whenever the issue becomes severe but it's never fixed it.
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
I’ve had to write this as I think the virgin media wireless hub is rubbish, since lockdown I’ve had to reset my router several times a day as we keep losing signal, to the point I’ve gone out and bought my own router and I’m now using modem mode, please fix your rubbish routers!!
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Godalming, England
@virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!
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Dean
(@deanocranfield) reported
from
Witley, England
@virginmedia I need to cancel one of the mobiles contracts I have with you, it’s a phone my father used, but has had to go into care so won’t be needing it. Can’t get through by phone
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Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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JC
(@Jamesccampbell_) reported
from
Farnham, England
got my first zoom callback coming up and I BEG my Wi-fi don’t cut out @virginmedia 😣
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I am having problems with my mobile. I can make calls but can not send texts or access the Internet unless I use WiFi. Texts do not go through
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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Alastair Godwin
(@AlastairGodwin) reported
from
Petersfield, England
@virginmedia Typical patronising reply ... There should be NO incidents of this nature c.f. #outage Saturday evening in this area
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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Alastair Godwin
(@AlastairGodwin) reported
from
Petersfield, England
@virginmedia If you had bothered to look, the tweet you referred to was NINETEEN hours after the initial incident was reported by which time service had been restored #patronising #CustomerService
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emmy
(@MsQuinnHistory) reported
@virginmedia Called yesterday, unhelpful, said call on 10th Mar had logged that the bill would be £44. Then why would I have a random extra £5 a month SIM card? I would never have agreed to that price, I would have simply stayed on m100. All I’m asking is for it to be investigated & cancelled
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John Rymer
(@JohnRymer1) reported
@virginmedia my TV and broadband is down. Your automated helpline us useless, deliberately so I presume. If I could speak to an actual person I would cancel this garbage right now.
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Liam Peters
(@Liamp9393) reported
@virginmedia No idea what a great doo is like numbnutz But you are being dumb coz I've said it doesn't work however if that's how you speak to customers via social media it definitely matches your call centre staff
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Liam Peters
(@Liamp9393) reported
@virginmedia Are you dumb. I've tried them all. But it doesn't work it's fine Al wait until use want to ring me or send a letter. I'm not bothering have a great day
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Adrian Turner
(@A_Turner100) reported
@virginmedia No, I’m just wasting my time trying to get anyone to help me. I’m now pricing up Sky as I think I will have no choice but to return to them. At least they’ll help me.
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aneesamua
(@AneesaMunaf) reported
@virginmedia I need your head office formal complaints email address please because I have been on the phone for 1hr and no-one is authorised to do anything to help me! Spoke to 5 agents ! It's ridiculous! @Virgin
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Rocky On the Road Reviews
(@JennyBromfield) reported
@virginmedia I requested a manager cb within 24 hours... its now been 4 days, stated I wanted to make a complaint... no cb, no acknowledgement of a complaint. I presume nothing was done about it. Call was 28th March 14:45 to 15:30 approx
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Harry Samuels
(@hnjsamuels) reported
Weird — is @virginmedia’s WiFi service on the Tube down? Haven’t been able to connect for a couple of days.
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Norman Stevenson 🇺🇦🇬🇧🇺🇦
(@adviceNorm) reported
@O2 @virginmedia Please help! It’s impossible to get help from 02 - they are billing me for a phone number I haven’t got and don’t want to help. They also ignore complaint letters. Anyone out there ever had any good service from them?
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Tony Young
(@autoclav) reported
@virginmedia It’s fine now. Something must have changed my wife name to a normal vim one. I changed o back online when I realised. Can’t understand why that did it all by itself. Only I have access. Network went down a while might be that