Virgin Media Outage Report in Hartwell, Northamptonshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hartwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hartwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hartwell, Northamptonshire, England
The most recent Virgin Media outage reports came from the following cities: Northampton and Milton Keynes.
| City | Problem Type | Report Time |
|---|---|---|
 Northampton |
Internet | |
| Northampton |
Wi-fi | |
| Northampton |
Total Blackout | |
| Northampton |
||
| Northampton |
Wi-fi | |
| Northampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hartwell, England
Latest outage, problems and issue reports in Hartwell and nearby locations:
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Garry Solomon Photography
(@gsolomonphoto) reported
from
Rushden, England
@virginmedia chat service is down, no one to answer technical calls, a website that sends you round and round in circles! Is it at all possible that someone is still working who can solve my broadband issues before I cancel my direct debit?
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I keep losing our broadband signal, especially in the evenings 😔have tried resetting etc, but no good. Even have your boosters, but still no good. Help, please!
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Simon
(@xBarnseyyy) reported
from
Northamptonshire, England
Virgin media down again 🙃
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Chiedozie Hez
(@Unchain_Warrior) reported
from
Northamptonshire, England
@virginmedia our broadband have given us all sorts of problems although your system says all is fine for the past one month. Please help!
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Jake
(@JakeReynolds93) reported
from
Northamptonshire, England
@virginmedia Only had to wait 2 hours to finally get through to someone who was able to deal with my issue. Stuart Toms, one of your managers was very helpful & got the various issues resolved...
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Hunnybun's Bracelets
(@HayleyWhite36) reported
from
Northamptonshire, England
@virginmedia good morning, what time are your cancellation team open from? I need to cancel my virgin media package today as we’re moving
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George 'guy with the coat' Massingham
(@WhiteShadowCos) reported
from
Wellingborough, England
I'll be glad to leave @virginmedia superfast nothing most of the time! 'Reliable' my a**e only thing thats reliable is that it'll go down every 3 weeks... we must be entitled to leave for free surely with how often this has happened.
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Hilary Scott
(@nosylocaljourno) reported
from
Northamptonshire, England
So unbelievably fed up of @virginmedia broadband that constantly drops out. I pay almost £100 a month for packages that are just useless if the connection goes down. Can't work from home or teach remotely under these conditions.
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George 'guy with the coat' Massingham
(@WhiteShadowCos) reported
from
Wellingborough, England
@virginmedia I need to lower my broadband speed as im moving and Virgin isnt in the area i'm moving to but my parents need to retain it. I tried calling but call centres are closed and theres no obvious to do it on the app. Any help!
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Mark Augustus
(@markaugustus99) reported
from
Wollaston, England
@virginmedia Hi John the broad band issue is still there, could not get through on last night. The internet drops out for no reason and I have to power off my router . Did this more than 5 times yesterday. I have factory reset router and still the same issue.
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Garry Solomon
(@gsolomonphoto) reported
from
Rushden, England
@virginmedia on a 200mbps download package and I’m averaging 9mbps this morning! I understand there might be heavier traffic at the moment, but we can’t do any work from home with such poor service!! #stayconnected I would if I could!!
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russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia Can't. Your Internet has not worked since Saturday. Tech support not answering #terribleservice
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George 'guy with the coat' Massingham
(@WhiteShadowCos) reported
from
Wellingborough, England
@virginmedia any help. I raised this on the app but not response/its been cleared any help
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Craig West
(@craigwest) reported
from
Northamptonshire, England
@ruskin147 @PippaCrerar @virginmedia Virgin Media outage sounds like an issue with the broadband connection between Virgin and your home. The WiFi coverage within your home should be a quite separate issue? My Plusnet router didn’t give great WiFi coverage so I added TP-Link Deco mesh WiFi and have no issues now.
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia can you please confirm that you ask for debit card details to look in to account problems/problems with broadband?
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Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@mcintyrejack @iRacing @virginmedia Haven’t tried a router, with all the convo with VM about this potentially being fixed soon and me not wanting to blow money on one. Plus the issue seems to come and go so I’m not sure if it would be a constant issue with a router or not.
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james
(@savagej84) reported
from
Rushden, England
@virginmedia virgin down,says Ethernet cable unplugged but only 1 which was ever plugged in ya PS4 ?
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Internet down again in NN5. There is no issue with the equipment or set up. What is the issue locally? Goes down about 8-10 times for 30 mins or so every day. Please can you respond ASAP.
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Stephen Szmidt
(@sszmidt199) reported
from
Northamptonshire, England
@RogerProtzBeer @virginmedia This is totally unacceptable. When resolved ask for compensation for loss of service, inconvenience & your time. Keep records. Raise an official complaint following their process. If unhappy with their response complain to CISA, their ombudsman. Consider switching. Good luck!
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Hunnybun's Bracelets
(@HayleyWhite36) reported
from
Northamptonshire, England
@virginmedia it seems that your cancellation dept call centre is closed due to the virus, I’ve tried to cancel my account & tried to message you online but neither appear to be possible, I’m just going round in circles. I haven’t renewed my contract or take you with me. Help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Pennington
(@Penninm7) reported
@virginmedia After going through I've been told to speak to Amazon about not receiving this gift card. I called Amazon and even they said uts nothing to do with them it Virgin! Wasting even more of my time!! I can't wait to leave virgin!! Poor service
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Sam Watson
(@Sam_Watson74) reported
@virginmedia @aleman_elisa The website says there are no faults, but the call centre knows about one. This is unacceptable. It's not an intermittent outage. Service is completely unusable.
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Sam -
(@sam__qxy) reported
@virginmedia No just denied the fact it was an issue on your end. And told me I had to wait for a call back. From a technical team member. Fortunately its resolved now, so must have been an outage on your end. Thanks anyway!
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Andy Kane
(@tylorlee30) reported
@OliviaMarie_x @virginmedia Support can be useless most times you know,thanks to @leadtechh my account was fixed
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Sam Watson
(@Sam_Watson74) reported
@virginmedia Hi @virginmedia I was told the other day that this was classed as an intermittent outage. I know from past experience that these aren't eligible for compensation. Please confirm this isn't the case here. The service is unusable!
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Léonie #GirlySwot 🔶 🇺🇦
(@BlueberriesRok) reported
@carolinesgreen @virginmedia Yup, left them for BT. The only time Virgin were efficient was when they disconnected my services, I'd had years of shockingly bad broadband and increasing bills previously. Internet would go off, I'd call, 'it's an isolated problem, we'll send an engineer out in 2 wks'. I'd...
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Sam Joy 🇺🇦🇬🇧
(@sam_joy) reported
from
Havant, England
@virginmedia I'm no longer with VM and haven't been for about 2 years. Won't have a current email address to be able to sign in to my old account.
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Marc Ellis
(@ellismarc) reported
@virginmedia @kronos_kirko Also, I just spoke to VM and cancelled my service given the length of the outage / they will do early it without penalties.
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Andy ****
(@andyw83) reported
@virginmedia It’s totally unacceptable thst I will have no internet for a week due to fault your end. We have no tv as we watch Netflix how do we keep kids occupied how can I work. I wish to make an official complaint due to being lied to I
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Olivia Parker
(@OliviaMarie_x) reported
@virginmedia please can you help my other half, he has got a mobile through virgin mobile but since we are away he cannot get any signal or roaming. He has tried to access his account but it says it can't be found. He only has emergency calls only