Virgin Media Outage Report in Great Shefford, West Berkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Great Shefford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great Shefford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Great Shefford, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Didcot and Hungerford.
| City | Problem Type | Report Time |
|---|---|---|
 Didcot |
Phone | |
| Hungerford |
Internet | |
| Didcot |
Internet | |
| Hungerford |
Total Blackout | |
| Newbury |
Wi-fi | |
| Wantage |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Great Shefford, England
Latest outage, problems and issue reports in Great Shefford and nearby locations:
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia Yes. We have been without internet in the area since yesterday and sit nice yesterday you are saying you will get it fix in the next 4 hours. Just now, another text that we’ll have to wait till 8 o’clock. This a joke, honestly 😡
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Inmita Medina
(@inmilla68) reported
from
Milton, England
@virginmedia I have been without internet since yesterday. It is really frustrating in these difficult times when people need to work from home. Impossible to talk to anyone!!! Still don’t know when the problem will get sorted!!!
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Kim Marie Pike
(@HollySquirrel) reported
from
Didcot, England
@virginmedia We need this sorting, as there are 3 of us working from home, involving video meetings. How do we get in touch with you to sort our services out? Our TIVo box is also slow to respond and on-demand isn’t working, due to internet problems. Help. Now. Please.
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia I just want to cancel my contract. You are not a reliable company. You can’t even bother to speak with the customers that pay you.
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Michelle Wolfenden
(@ajthesheepdocto) reported
from
Grove, England
@virginmedia upgrade to 360 has caused no end of issues - slow WiFi, slower TV, losing saved programmes, and customer services very unhelpful. When we suggested complaining they hung up. #virgin #nocustomerservice
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Michelle Wolfenden
(@ajthesheepdocto) reported
from
Grove, England
From @Snottlegroover I’ve had/having Virgin issues again. Anybody else in OX12 area?Since upgrading our box it’s been a complete nightmare. Definitely won’t be renewing contract this year. #VirginMedia #virginmediadown #virginmediainternetissues
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia Hi there. Never got my 5 GB SIM card as stated in my contract. Been waiting for over a month and never got it! Impossible to get through customer services to speak to a human...
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Jim Millen
(@jim_millen) reported
from
Thatcham, England
Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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Char
(@JurassicGarden) reported
from
Didcot, England
The worst part of Lockdown wasn't the loneliness, the boredom or the agitation. It was seeing ******* Birdseye, McCain's and Virgin Media shoving happy family lockdown vibes down your throat to advertise themselves.
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia 1hour waiting the first time and disconnected. This is the second time, still on the phone and waiting 55min. It is pretty much the whole day wasted trying to talk to customer services. Can you please help?
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Simon Miller
(@SimonMiller52) reported
from
Thatcham, England
@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Kim
(@Neeknowsbest) reported
from
Didcot, England
@virginmedia Hi. I have has my your chat open for 24 hours, sent a text message 36 hours ago and no response to either. As a new customer, with a query, this is not a good start.
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia Great! In the middle of a worldwide pandemic and the service is down since this morning in Didcot. With so many people working from home and you let everyone down. I am waiting to finish my contract with you and bye-bye. You won’t see me ever again !!!
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia You apologize??? Really??? In the middle of a pandemic , I am a key worker and had to work from home today band I have missed all the meetings. I wish I could cancel my contract and had nothing to do with Virgin ever again!
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Nicola
(@SparkleEyedGirl) reported
from
Newbury, England
@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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Inmita Medina
(@inmilla68) reported
from
Milton, England
@virginmedia I have already written to you twice in here and you just don’t bother to answer. Impossible to communicate with Virgin by any means. No customer services whatsoever!
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Kim Marie Pike
(@HollySquirrel) reported
from
Didcot, England
@virginmedia My husband has been unable to contact anyone at customer service. It seems our router has an intermittent fault. Please advise ASAP. My husband is a key worker (electricity generation), having a stable internet connection, is essential. 2/2
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Michelle Wolfenden
(@ajthesheepdocto) reported
from
Grove, England
@virginmedia Thank you - when I run the TV check it says there is an issue. Guess we just need to sit it out. Sadly we appear to be the only ones in the area with an issue (have asked around)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Rowe
(@gogowhippet) reported
@virginmedia any chance you can arrange for a customer service rep to contact me regarding the steep increase in my broadband bill? Your app and website are useless and your service is terrible.
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NItoonfan
(@NIToonFan33) reported
I pay £97 a month to virgin media for broadband/TV so I have sky sports and bt sport etc. I am cooking in the kitchen and the toon are playing and I have no desire to even turn the TV on. This is what this crap football has come too. Time to get rid and save some money
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Faber & Bishopp
(@faberbishopp) reported
@virginmedia please please help! My disabled father is paying over £100 a month for a terrible fault on the TV service that you are not helping with. He’s 80 and TV is his everything in lockdown. I call every day and can’t get through to tech team. This is disgusting service.
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Richard Ronnie Alex
(@thealexavery) reported
@virginmedia yet another fail from Virgin. Why can we never access Sky Movies on demand when we have it as part of our package. Such an abysmal service, again
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Shane Perkins
(@shane8009) reported
If you can’t fix your service that I pay for @virginmedia then you can come collect your equipment. I’ve had enough! Ring several times spend over an hour each time occasionally get to speak to someone or line goes dead. Problem still not resolved!!!
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Karl Burgess
(@KarlB6for66) reported
@virginmedia can't even provide good enough WiFi to make Internet phone calls let alone stream movies from their own on demand service. Worst Internet speed I've ever experienced
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Ellie Lane
(@EllieLane4) reported
@virginmedia today Ive been on hold to discuss an acc for an elderly & recently widowed relative for 2hrs 26mins. After 1hr 16mins you ended the call claiming you were too busy...She has no internet access - advice would be appreciated as so far the service has been diabolical!
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m
(@hhaizsaorkda0) reported
virgin media wifi not working and three data not working im in so much pain man
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Pure Braw
(@pure_braw) reported
@dr_g124 @virginmedia Dont be fooled by the advertised speed, i get on my 350mb anything from 2mb to 200mb its crazy erratic, ive cancelled service now.
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ROSE E C
(@RoseEC_AtoO) reported
@virginmedia If I'm more than five meters away from the router my signal drops and then it just buffers and cuts our constantly. I though virgin broadband was meant to be the quickest and best?