Virgin Media Outage Report in Great Gonerby, Lincolnshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Great Gonerby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great Gonerby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Great Gonerby, Lincolnshire, England
The most recent Virgin Media outage reports came from the following cities: Melton Mowbray, Newark on Trent and Grantham.
| City | Problem Type | Report Time |
|---|---|---|
 Melton Mowbray |
Internet | |
| Newark on Trent |
Internet | |
| Grantham |
Internet | |
| Grantham |
Internet | |
| Newark on Trent |
||
| Melton Mowbray |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Great Gonerby, England
Latest outage, problems and issue reports in Great Gonerby and nearby locations:
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James
(@The_Dobbs) reported
from
Melton Mowbray, England
He's spoken to one of your helpdesk and they've literally just said he needs to sort it despite promising to put the tv back. Now he's been on hold for about an hour. Absolutely terrible. They pay a lot of month. Travesty. #Virgin #VirginMedia
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia Faulty installation. Incorrect signal noise which seems permanently unstable. Oh and your hub seems to overheat. Formal complaint finally able to be raised.
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia Because this internet I pay for with blood doesn’t work I’ve got to wait till Tuesday for an engineer and I’ve waiting months to watch the Indy500 and Monaco GP. I paid MONEY to watch them. And can I speak to a British call centre and get customer relations. Can I hell!!!
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Szymon
(@szymon__j) reported
from
Balderton, England
@virginmedia After speaking to numerous of your Tech representatives, it appears that none of them know what they’re doing :) I am sorry to say but the customer service is poor.
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Brian Glover 布莱恩 ·
(@briang8394) reported
from
Grantham, England
@NetflixUK hi I’m unable to watch Netflix through my TiVo box and customer service at virgin media say it will be down for 2 days.. Is this correct
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Szymon
(@szymon__j) reported
from
Balderton, England
@virginmedia The issue hasn’t been resolved yet but they’re attempting to, I have to wait and see what it’s going to be like over the next couple of days
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Szymon
(@szymon__j) reported
from
Balderton, England
@virginmedia It’s an issue with the broadband, kept getting passed back and forth between departments until eventually one of the colleagues dropped the call. I managed to get a manager on the phone in the end but it took way too long for what the problem actually was.
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia 1/2. Sadly it hasn’t solved the issue. I find myself again on a Saturday afternoon without Internet. I was going to use it to watch the champions league final with my now heartbroken 8 year old son!!! Technical team hung up on me!!! I’m appalled!!! Disgusting behaviour. ....
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia Cancellation affected. Leaving you’re shoddy company on 3/8. A complete Waste of my time. How terribly disappointing that a company with your reputation and with whom I was a happy customer years ago has decended to this shambolic state.
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia I would do if your team would actually answer the phone. I can’t even get through to blooming cancel!!! 😡😡😡😡
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Chris North
(@1_NewarkOutlaw) reported
from
Balderton, England
25% off my Virgin media bill... I think they keep you on hold & pass you around hoping you will hang up... #GoodMorning
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia Just do you know. Gone to @Plusnet Cheaper and their customer service from first hand experience before makes yours look amateur.
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia Sat waiting for my third visit from a Virgin Media engineer. Hasn’t turned up. Because this is a high level complaint I was supposed to be priority. Also was supposed to have a phone call from a manager today. Also didn’t happen. 😡
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Jo Thornley
(@jothornley22) reported
from
Farndon, England
@virginmedia you clearly don't want my business. Want to take up your new offer for full package. Have phoned 3 times & advised only outbound team can deal. Been on hold again for over an hour tonight and online chat agent can't help. Can't waste any more time on this - #poor 😡
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia Nope. Wasn’t given one. See what I mean about the quality of the service. :-(
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia Oh and I’ve just spoken to your tech team after holding for half an hour. Apparently it’s going to be down for 5 DAYS!!!! FIIIVVE!!!!!!! I’m done. I can’t even get through to cancellations.
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia I’ve already spoken to your tech team yesterday hence the engineer visit booked. But we be never used a service where I’ve had so many outages Ever. In 20 years of internet usage. Your company is an embarrassment. .As soon as my contract is up I’ll just survive on mobile data
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia Finally yes...only took days to be able to do. Doesn’t fix my internet, pay for my lost work or compensate for the many hours lost, the inability to watch the Champions League Final and Indy 500.
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia Cancellation affected. Leaving your shoddy company on 3/8. A complete Waste of my time. How terribly disappointing that a company with your reputation and with whom I was a happy customer years ago has decended to this shambolic state.
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Robert-John Edwards
(@rjedwards_btone) reported
from
Melton Mowbray, England
@virginmedia He’s still fixing it: currently replacing the entire installation as it was done incorrectly 21 months ago. And yes, regarding a complaint that was raised.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gael McLaughlin
(@gaelmcl) reported
@virginmedia does anyone have a view on Virgin Media's broadband service and customer service? Only been with them since 23 December and already exhausted by how poor @plusnethelp are. Thanks.
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Lucy Knott
(@LucyMKnott) reported
@bt_uk Yeh I appreciate your help. I have all the evidence from @virginmedia to provide to my daughters school for why she can not access online learning! Not ideal 🙈
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carolyn leonard
(@carolynleonard) reported
Very poor customer service from @virginmedia today. 4hrs hanging on the phone to try and get someone to come and fix an issue that has arisen since engineer visit on the 30th and I keep getting cut off or fobbed off.
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Olivia Miller
(@oliviamiller01) reported
Awful customer service by @virginmedia , lied to and mislead numerous times by staff. Not what you’d expect from such a well known company...
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daniel stiassny
(@DStiassny) reported
@virginmedia Internet coverage in NW London area very poor. Constant outages. Customer service rubbishing my complaints..how much longer can we tolerate?
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DareWolf
(@DareWolfRL) reported
@virginmedia Also it's nice you found the time to reply to me in this Ofcom thread, yet have completely ignored my tweet directly to you. Absolutely ******* appalling, you cretin of a service.
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Daniel Williams
(@Danny_williams0) reported
@virginmedia Have just done this and still hasn’t fixed the problem
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Jeff Clark
(@jeffclark261159) reported
@virginmedia why is nobody answering your phones? You just lost me as a customer
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dying4apint
(@paulmcneill67) reported
@virginmedia Can someone call me please - we have a widowed 87 year old self isolating and cannot make calls from her phone - it may not be a problem to you but certainly is to rme
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Maria
(@mbryceland) reported
@virginmedia just signed up online, picked installation date for next week then receive email saying it will be much later. Tried calling and got hung up on after 40mins on hold. Please can this be rectified today? I’m quite sure this isn’t how you aim to deliver customer service